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@michaelelwyn6541 Күн бұрын
Definitely just a 5 year service plan.
@michaelelwyn6541 Күн бұрын
My CRV Hybrid ( bought new in March 2019) has just suffered brake failure. Brayley Honda, dealer, have diagnosed Brake Pedal Feel Simulator failure. £2350 to supply and fit new part - when they can get it. They submitted a claim to Honda UK for goodwill. But no, as car is just over 5 years old, no goodwill from HUK. This surely must become a Europe recall at some point?
@carxtras Күн бұрын
Sorry to hear this Michael. Did you recently have a service with a brake fluid change? Usually it happens after the 3rd service as brake fluid enters the simulator unit and kills the circuits. I see your car is a bit older, but we believe the Japanese recall did include CR-Vs going back to 2019. Logic would dictate a recall, yes, but seemingly - as when a failure occurs you are warned of the fault - this is not categorized as a safety issue. That's obviously not the case in Japan. When the part arrives is another point. Some Jazz owners have waited over a month - likely because in Japan they're still doing the recall for 500K vehicles. Hope you get it sorted soon. And definitely worth maybe taking this up with Honda directly (kick up a fuss saying it's the same fault that was publicized in the Telegraph article and more and more Jazz / HR-V / CR-V owners are experiencing it). Mentioning that you're discussing with CAB may also be useful. Technically if out of warranty - unless you can prove the fault existed at the time of sale - then it would be a gesture of good will. But still worth trying!
@michaelelwyn6541 Күн бұрын
Many thanks for this. I have had a 5 year service plan with my dealer, and the last was carried out in March this year. I will ask when brake fluid was last changed. Are you CAB? What does it stand for? And yes, I’ve read the Telegraph article and will ask the author for further advice. I know my being well out of warranty is a disadvantage, but surely HUK can come up with goodwill. @@carxtras
@carxtras Күн бұрын
@@michaelelwyn6541 The Citizen's Advice Bureau used to advise on how best to pursue such cases, especially if other owners were in a similar situation. I see that, today, they're referring users to the Motoring Ombudsman (see www.citizensadvice.org.uk/consumer/buying-or-repairing-a-car/motor-industry-associations/ ). I think going to Honda UK and giving specific examples of owners who received 40% goodwill gestures (there are some on ClubJazz for example) may help your cause. This is now a known fault with the Jazz / Honda e / Honda HR-V and CR-V. With Honda's UK market share where it is today, I'd have thought that every customer would count! So the better armed you are explaining your case, the more likely you'll be to get a good will contribution. Don't be fobbed off. It may be weeks of hassle, but you have a good case!
@carxtras Күн бұрын
@@michaelelwyn6541 - Also check your documentation Michael as to whether you had a 5 year Service Plan - or a 5 Year Car Package (the difference being that the care package is 3 years + 2 years warranty). Some owners have previously been confused as to what they were sold.
@michaelelwyn6541 Күн бұрын
Brilliant advice. Thank you.@@carxtras
@abigailsalvesen817 2 күн бұрын
The Honda Jazz I purchased in November 2020 has just had exactly this issue. It's at the Western Honda in Edinburgh who advised me yesterday that the repair would cost over £1900. They have reached out for a goodwill gesture from Honda but this is not good enough. I have heard of another UK Honda owner emailing the MD of Honda about this issue and receiving full compensation. I would advise that we all do the same. If they receive enough complaints about this manufacturing issue, they should be pushed to do a full recall of these models.
@carxtras 2 күн бұрын
Many thanks for your comments Abigail! In other feedback below we've included a link to the Clubjazz forum. There's a specific thread on that forum where a couple of owners have now had a positive response from Honda UK to the effect that a repair will be done FOC even though just outside of warranty. I would cite those cases - and also the recent Telegraph article to your dealer / Honda UK - and simply ask what the difference is between those cases and yours. More than anything else, the discrepancy between owners having to / or have paid vs. those who receiving the FOC fix is the most annoying factor. And having to pay so much - when it's clearly a manufacturing fault - falls short of Honda's high standards. So best of luck and let us know the outcome if you have a chance!
@abigailsalvesen817 21 сағат бұрын
@@carxtras Thank you very much for this, that's really helpful! I will certainly do that and update with the response.
@montesa9092 4 күн бұрын
2 Month, 7000 km and absolute satisfied with the 2.5 PHEV. Great Car with no Problems, also with 1,6 to. trailer. Never had such a great trailer car, OK the old PATROL was better, but for a normal car compared to a SKODA SUPERB is much better.
@TomHunt-ps5cu 4 күн бұрын
My 2020 Honda CRV Hybrid had multiple warning lights on starting, so was driving to Dealers to get it checked when the brakes ‘failed’ in rush hour traffic- so scary. Now I know about the extent of this manufacturers component failure !( brake simulator), and have lost all faith in Honda’s safety and reliability reputation, after owning four Hondas over 20 years. Surely there has to be an urgent recall in UK before someone gets hurt.. Replacement brake simulator to be replaced even though out of original warranty- I suspect dealerships now getting authorisation to try and handle this epidemic !
@carxtras 4 күн бұрын
Hi Tom, the Dec 2023 recall in Japan (which covered over 500,000 vehicles DID include the CR-V although only a chassis number range was given - not the model year. But it may well have affected 2020 models: www.honda.co.jp/recall/auto/info/230331_661.html. If you have a similar chassis number then it may still be worth pursuing with Honda UK, especially as The Telegraph have pursued this topic with Honda. Interestingly, on Clubjazz.org most of those affected are RHD Honda Jazz owners (like Japan), not LHD vehicles. It may be that European owners are less inclined to join the group, or that sales are lower in mainland Europe. So we're trying to gather more information on why - if at all - there's a discrepancy between LHD and RDH. Also, we suspect that, manufacturing the part in large numbers just to cover the Japanese recall is why nothing has been done in Europe so far...Which is not great optics in itself! Feel feel to subscribe as we shall come back to this topic. And provide updates to owners here too. Thanks again Tom!
@TomHunt-ps5cu 4 күн бұрын
@@carxtras Thanks for your reply, and further information. Please feel free to share my post with other parties investigating this issue. Confirming my vehicle is a (UK) CR-V EX I Mmd Cvt, with only about 27k miles driven. Is Chassis number same as VIN please ? Will be contacting Honda Uk about this potentially lethal issue - any tips on best contact e-Mail to register complaint ? Telegraph contact ?
@carxtras 4 күн бұрын
Tom - Alex Robbins was the motoring correspondent at the Telegraph who pursued this issue on behalf of a Honda Jazz owner. If you join the following forum: clubjazz.org/forum/index.php?topic=16448.375 it has a copy of the article (which is behind the Telegraph paywall otherwise) and an informative thread on the topic. Affected owners there may also be able to advise on the best Honda contact (I think one or two have even written directly to Jean-Marc Streng, who heads up the UK + European operation). Yes, chassis number is your VIN. Good luck Tom!
@ThePegi27 5 күн бұрын
Current version doesn't need updates. No foglight, ugly look with it.
@carxtras 5 күн бұрын
Thanks for commenting Pegi! We agree. But from what we've heard this won't be the case! Feb / March next year we'll find out :-)
@ThePegi27 5 күн бұрын
Yeah, time will tell🫡
@VidNibs 5 күн бұрын
True, it doesn't need visual updates. They need to focus on reliability because it's unlike any Honda with so many issues and glitches.
@ThePegi27 4 күн бұрын
So many issues, like?
@daniel_peixoto Күн бұрын
I was planning to buy the car soon. Probably I will wait for the facelift. It's getting now quite common the type r in Europe. There are so many of them for sell.
@James-fo8rf 5 күн бұрын
Very disappointing as people buy Honda for reliability. Relative had this fault in a 2020 model. Only had 20k miles on the clock. Fortunately covered under the approved used hondacare warranty. The cost of repairs was suggested to be around £3000 by the Honda dealer.
@carxtras 5 күн бұрын
Thanks for your comments James! Very glad it was covered under warranty! And certainly it's concerning that, while a recall was issued in Japan, action has not yet been taken in Europe despite the mounting evidence. With such a sizeable outlay to repair, affected owners are rather unhappy with the inconsistency of treatment i.e. goodwill gestures of only 40% paid by Honda or, more recently, full costs covered after the story made the national press. Thanks again!
@ThiruKumar-op9lc 6 күн бұрын
We bought the car new , it’s 3 years and 6 months . They also changed the battery costing £225.
@carxtras 6 күн бұрын
See: www.telegraph.co.uk/cars/advice/ask-the-expert-hondas-brake-system-failure-recall-in-japan/ and also clubjazz.org/forum/index.php?topic=16448.375 (not sure if you have to sign up to view but the Telegraph article is reproduced there too). Under the circumstances, as this is a manufacturing fault, we advise you to press Honda to repair free of charge. Otherwise, involve the Citizen's Advice Bureau / check other options for escalating. Hope this helps!
@ThiruKumar-op9lc 6 күн бұрын
Our Honda-e brake failed while driving , lucky to be able to stop without crashing. Now Honda wants £2700 to repair. We have only done 9000 miles. Honda has recalled all the cars affected by this issue in Japan but not in UK or Europe. Does Honda value Japanese lives more than ours. We were about to replace our Q5 with a Honda - no way.
@carxtras 6 күн бұрын
Sorry to hear this! Is this a new vehicle or a used one where you've done 9,000 miles since buying? We're presuming the latter as otherwise you should be covered by its warranty. The Daily Telegraph did pursue an owners' case with Honda UK and they then agreed to pay the cost of recovery in full. Sign up to the forum at Clubjazz.org if you want to see what has happened with other owners. And subscribe to this channel for follow-ups as we get updates from Honda. Best of luck!
@patoches 6 күн бұрын
Merci beaucoup
@raytrevor1 7 күн бұрын
I have recently come across this issue while looking at buying a Jazz hybrid. Not only am I disappointed at the brake failures, I am really shocked at Honda's attitude. This has completely put me off buying Honda.
@arjanhopstaken1329 7 күн бұрын
My choice . . Superb with mild-hybride engine and poor road surface package (+Canton sound system, etc). Why? In the Netherlands we can only choose mild-hybride or plug-in hybride. And be honest a plug-in hybride on long holiday trips through Europe is not practical and therefore not environmentally friendly. And for poor road surface package? It's more a feeling that this will be of added value.
@manz7277 8 күн бұрын
Great, we need more power!
@carxtras 8 күн бұрын
From the discussions we've had there's unlikely to be any significant power increase. For 2WD where torque steer doesn't figure at the current output, Honda believe they're at the sweet spot. However, if tweaks for the geometry set-up are done as outlined to us, then there could be some very minor output increases, but nothing to shout about.
@yogimaster2654 8 күн бұрын
Leave it alone
@carxtras 8 күн бұрын
Thanks for watching and commenting! It does look as though, from the standard Civic's refresh which was publicized a few weeks ago, that the plastic mouldings around the lights will be a definite update. We're not overjoyed with the look either - it makes the Civic look more like an Accord.
@CMBBmc-jd6ur 8 күн бұрын
I have not had these or any other problems with my vehicle. Then again, it’s a 2000 Tahoe with 63k original miles. Tows 8000lbs, gets 23mpg highway, doesn’t ghost brake or monitor me at all, rides like a Caddy on stilts.
@CandidM 10 күн бұрын
wow! extremely useful and well delivered "real-user" review from small channel in the world where "million subs car guys" manage nothing but describe looks and buttons, and rarely acceleration. I'm a recent Crosstar user, just two month in and closing to 2k km. Thanks to car-sharing services I was able to try a whole lot of different cars but Hondas, and bought one based on reviews and tech specs and love the car more and more as I use it. Need to see how it does in winter. I totally agree with almost all your cons, including "one dashboard rattle". It seems to come from around infotainment system (display) connected to the console, since sometimes it goes away after firm presses around it (and now I think that I haven't heard it for a week). Honda app is not available in my country, and lack of backseat armrest is puzzling when you have all those more costly and sophisticated features in it. Could you please share your experience with battery in city mode? With speed limits across the city in 30-40 mph range, it rarely goes even to the middle of the gouge, switches to EV, comes back to 3 stripes (or how to call it) in approximately a mile, then switch to generator and back in constant loop. No one on YT or anywhere talks about it. So I have no any benchmark opinion I can judge my experience against. Is it normal? Does it stress battery? How it will impact battery longevity? (all questions are rhetorical, I do not expect You to know the answers. just venting). All I have is just blind faith that everything works normal (which seems it does). Funny enough, Honda dealer does not provide any support (even checks) of batteries to see if something wrong. All they can do is just replace it when it's obviously dead.
@carxtras 10 күн бұрын
Thanks for your great feedback and questions! Taking each one in turn, what you've described is perfectly normal! Unless you've covered some distance downhill (when you get more recuperation), or longer distances on the motorway, the middle of the gauge is pretty normal. And yes, it will switch between EV only, Hybrid and generator mode frequently in daily traffic. Normally, if the battery gauge falls under 3 bars, it will then kick in to charge it more. So the "loop" effect, as you called, it is how the system normal performs. There is also a "cheat" mode at idle if you ever want to put more energy into the battery at will. It can even be filled to all the bars on the gauge! To do this, if, after starting in EV mode (i.e. the engine doesn't fire up) press the accelerator while in Park halfway and hold it. The engine will then kick in and start charging the battery. When you release the accelerator it will stop charging. Going forward, there should be no impact upon battery life as Honda's hybrid system is as good as, if not smarter than Toyota's (there is also a batter warranty of 8 years in most markets). Also, when the car is serviced you can - at extra cost - ask for a multi-step instrumental diagnostic with a test drive to check the condition of the hybrid system. This is an extra 30 mins labour, but will give you additional peace of mind if you plan to keep the vehicle for a long time! In winter, fuel economy is slightly less than other times of the year (as the engine will kick in when the heating is turned on). But it's still very efficient!! Funny we both had the same rattle ;-) I guess this is one of the few improvement measures Honda can work on! Thanks again for watching and commenting. We'll have many interesting videos coming soon, so feel free to subscribe. It does help us!
@MarcVanstraelen-iz2kt 13 күн бұрын
For me, battery configuration was an important factor. When comparing BYD's 60 kwh battery to MG's 64 kwh battery, the BYD battery is LFP compared to CNM for MG's. This means BYD's battery is safer, more environmentally friendly, more durable, and can be charged to 100% over and over again. Had my Dolphin for 1 month now, and super happy with it.
@CP-kh3ii 14 күн бұрын
Honda UK & Honda Europe must make a formal statement & fully support existing owners of Mk4 Jazz and other models at risk of this manufacturing fault otherwise owners will not replace their cars with another Honda! DVLA must put pressure on Honda to do the honorable thing & recall cars as well as provide replacement cars if the fault occurs! Surely this is a legal requirement!
@kenmenezes4093 14 күн бұрын
I am a cx90 PHEV owner in Canada. I noticed on several occasions the lurch and thump from the transmission when picking up speed or reducing speed on the hwy. very scary as the car feels out of control.
@jameshunter7181 15 күн бұрын
Thank you for this video, I was thinking of buying a Honda Jazz in the near future, but there is no chance of that now.
@carxtras 15 күн бұрын
Thanks for commenting James! In fairness, new builds will not be affected by this issue. And, otherwise, the Jazz is reliable as borne out by our 2 year test over 30,000 miles: kzbin.info/www/bejne/qaiclKekjtRqgpYsi=U8AGvfTnKtIbTq1C. We do feel, however, that Honda's customer support and dealership experience is only adequate. Even though Honda is a great brand, employees we encountered at several dealerships showed no passion whatsoever. Shame, as, from a design standpoint, there are some interesting products in the pipeline. Thanks again!
@peterbotha9071 16 күн бұрын
Some retro fitted globes in older vehicles, give a large circular beam pattern, which are blinding whether oncoming or behind. I’m surprised there is not better control of these changes
@carxtras 16 күн бұрын
Yes, exactly. There's always a limit to how much you can legislate, but turn signal / brake light design and headlights should be strictly controlled. Otherwise, manufacturers (and aftermarket suppliers) will always find ways to bend or ignore the rules. Thanks for watching!
@thiswilldoblue 16 күн бұрын
My 2019 Hybrid CR-V had a brake servo failure. Had to wait 5 weeks for replacement part ! Luckily I had an extra paid for warranty but still had a battle with Honda UK for a courtesy car that I was entitled to. Garage told me if I didn’t have the warranty it would be around 2k to repair.
@carxtras 16 күн бұрын
Thanks for watching! Sounds like a good result in the end. Yes, dealing with Honda UK is really battling with Assurant / The Warranty Group AKA TWG Services Ltd who handle the administration on behalf of Honda in the UK. We're happy you still had coverage, although it's not surprising about your courtesy car issue, as their goal is to "limit the damage" in terms of how much is paid out. The less of a hit they take, the more money they make. Unfortunately, when farmed out in this way, loyal customers of a particular brand - if treated badly - will take their business elsewhere. Just glad you got it sorted!
@olegmufel 16 күн бұрын
Any information for such failures for HR-V 2022 model year (Europe hybrid version) ?
@carxtras 16 күн бұрын
Oleg, the Japanese recall announcement in December did indeed include the Vezel (the HR-V's name in Asia): www.honda.co.jp/recall/auto/info/231208_683.html. That's no surprise given that the HR-V is exactly the same under the bonnet as the Jazz. No European announcement has yet been made, however. If you're having issues with the HR-V (and this particular part) then you should refer Honda to the recall - which was instigated as it was a "manufacturing fault". We'll reach out to Honda Europe and ask if a European recall is on the horizon. Stay tuned!
@toxlaximus3297 16 күн бұрын
The first thing I noticed is that It takes off like a stabbed rat (James May Quote), giving expensive sports cars a run for their money and even beating a lot of them.
@carxtras 16 күн бұрын
Yes, 0-60 with just a driver / passenger and less than 1/2 tank of petrol acceleration is well UNDER 9 seconds, not the 9.5 quoted by Honda. But the initial kick with the EV motor means 0-30 is lively ;-) Thanks for commenting on this video too!
@toxlaximus3297 17 күн бұрын
Yesterday our Jazz started flashing master brake warning along with no ABS, the brake pedal goes to the floor, after some persuading we got the AA to take it to marshall honda, will update when we learn more.
@carxtras 17 күн бұрын
Very sorry to hear that :-( Is your Jazz still within warranty? These do sound like symptoms of the Brake Feel Simulator fault. Please let us know if you need further help. And feel free to subscribe if you haven't already ;-) The Clubjazz forum page is also a great resource on this topic and many others (with owners who have had this fault sharing their experiences of dealing with Honda UK). Fingers crossed it gets sorted quickly and to your satisfaction!
@toxlaximus3297 17 күн бұрын
@@carxtras Thanks, fortunately my Dad extended the warranty last year at a cost of £300, it does very much seem like the brake simulator fault, will let you know what Marshall Honda say when they contact us, I would just like to ask about when warning messages are shown on the dash are they logged so that when they connect to a diagnostic device they can see those warnings?
@carxtras 17 күн бұрын
@@toxlaximus3297 - Well done Dad :-) Yes, any fault with a specific module will be recorded in diagnostics. They should be able to tell quickly. The trouble - if any - is availability of replacement parts. If your Jazz will be off the road for an extended time (hopefully not) check with Honda UK about reimbursing car hire etc.
@miggroup5557 18 күн бұрын
Sue the manufacturers.
@philiprobinson2011 18 күн бұрын
I have just ordered a 2024 Jazz and as Honda have been aware of this issue for some time now can I assume that my car will come with the modified parts?
@carxtras 18 күн бұрын
Philip - this seems to be an issue for earlier production models. For MY24 you should be fine - we believe Hitachi Astemo (which supplies the part) has made alterations to its manufacturing processes. Otherwise, the Jazz Mk4 is rock solid in terms of reliability. You should have no issues with it!
@philiprobinson2011 18 күн бұрын
@@carxtras Thanks.
@carvin7lust 20 күн бұрын
HEADLIGHT ISSUE ON 24 PHEV AS COMMON PROBLEM. ONE HEADLIGHT ACTUATOR WONT MOVE SO NEED NEW HEADLIGHT ASSEMBLY. READ IT WAS TSB...
@carxtras 16 күн бұрын
Thanks for commenting! We'll likely return to this issue as the original video is from January. There have been additional TSBs since then including a good number for the CX-90. We appreciate the extra details you've given!
@kefaspl 22 күн бұрын
Juke driver here. As the voice in video says: looks are subjective. To me, Puma looks just like any other Ford vehicle in SUV class so the two scores for it being higher on design than Juke? Who and how scored it?
@GSSurry 23 күн бұрын
Speak up man, I can't hear you because of the annoying background music.
@abeu 24 күн бұрын
Very informative, my CX-60 has the shift shock and been recalled for the steering issue. But to be honest, I'm happy with the car given it is indeed alot of car for it's price. A similar Lexus or BMW in Australia will be 50kAUD more and probably even less reliable.
@carxtras 16 күн бұрын
Thanks for commenting! We're glad you're happy with the vehicle so far. Hopefully it'll give you good service going forward. And, yes, you're right, a comparative bargain when it's working as intended!
@qmam 24 күн бұрын
Puma got new ecoboost engine with the chain instead of the wetbelt. So that issue is gone.
@carxtras 16 күн бұрын
Thanks for commenting! Yes, our bad there. Thanks for setting us straight!
@philipwolski2299 25 күн бұрын
I’ve owned my CX60 Homura PHEV for 14 months/9,000 miles. Frankly, it has suffered from most of the issues mentioned in the video, but my Mazda dealer has been nothing but brilliant, promptly rectifying all. It has been off the road for five days in total, which I don’t think is exceptional for a new model. There is no doubt on release that the car’s engine management software and fault sensor systems were less refined than they should have been, but now it’s all fixed it is superb. The few mechanical issues couldn’t be tested until in mass production and Mazda soon fixed those. I love it more than my previous Mercedes 350E and Jaguar XJ, plus I saved £20,000 compared to comparative European models. I think there is merit in avoiding any new model for twelve months until ANY manufacturer has ironed out initial teething troubles. But I have no hesitation in recommending this car now Mazda has got its act together.
@carxtras 16 күн бұрын
Thanks for commenting! Sounds like you've had a decent dealer experience which does make all the difference when problems occur. Glad you're enjoying the car and we hope it performs solidly going forward!
@WatchGeek 25 күн бұрын
Gone are the days of "million miles tested" before brands launch new models, but we are to blame partially. Always wanting the "latest and greatest" new toy
@carxtras 16 күн бұрын
Mazda's development and testing was surely affected by the Covid pandemic. However, they should have delayed launch and extended testing. But you're right. And likely things will get worse as traditional manufacturers try to keep up with Chinese brand EVs coming to market. Thanks for commenting!
26 күн бұрын
O meu CX60 PHEV tem problema na marcha atrás. Vai aos solavancos. Tem 1,5 anos e ainda não foi solucionado.
@rossbuchanan3016 Ай бұрын
Have had my cx60 in-line petrol 6 for 2 months now and have had no problems whatsoever! I was offered the rear suspension change but I declined as I am very happy with the ride!
@carxtras Ай бұрын
Great! We're happy that you've had a positive experience so far! Mazda will surely get there in terms of improving the CX-60, CX-80 and 90 build quality wise. Hopefully your car is an indication that's happening already!
@Chis52 Ай бұрын
I had this problem in early April this year with my Jazz hybrid. The car was bought new in Sep 2020 and had done just 9000 miles when the fault occurred. As the car was about 6 months beyond the 3 year warranty I got no help at all from Honda initially. I had to pay for a recovery vehicle to take the car to a local Honda dealer as it was not safe to drive. I was informed it would be some weeks before they could obtain a replacement part and I could expect to pay over £2K for parts and labour to fix it. The dealer contacted Honda UK on my behalf and they initially offered to pay 40% of the cost of the part as a goodwill gesture. I did sone research online and discovered that this fault was affecting dozens of other owners of this model and there had been a recall in Japan. I emailed the MD of Honda UK, pointing out that this fault was due to a manufacturing error. As a result Honda eventually agreed to pay for the whole cost of repair, parts and labour although I was still out of pocket having had to hire a car during the period of over 3 weeks that the car was off the road.
@carxtras Ай бұрын
Thank you for your detailed explanation! It seems Honda have come good in the end (albeit with you losing out on the car hire, unfortunately). But knowing how some manufacturers gaslight their customers in similar situations, I think this is a great result! As said, we really appreciate you adding this comment, as it seems a significant number of Jazz owners may find themselves in a similar situation in the near future. Otherwise, the Jazz Mk 4 is a very reliable car. Just a shame this part has issues and is extremely expensive to fix (not that customers should have to fork out for a manufacturing error). Hopefully a recall will be issued shortly.
@eslargame Ай бұрын
I'm going to a Journey 1.2 Tce 👍
@carxtras Ай бұрын
Great choice 👍Enjoy it! And thanks for commenting!
@shanesmith8773 Ай бұрын
6,700 miles on my 90 Turbo S Premium Plus model. I get compliments on it everywhere I go. But unfortunately, it’s the best looking problem vehicle out there. It’s in the shop, AGAIN. This time they can identify the grinding noise coming from a smooth acceleration- either transmission or engine- but can’t seem to find the exact source of the problem - almost three weeks later and still no fix. Other problems I’ve had- driver side mirror wobbles at high speed, lift gate does not open all the way, back seat leather getting warped, both front doors rattling. Some of these were fixed, some have yet to be. The problem is: there’s no suitable replacement out there as far as other vehicle options- if you’re considering safety- the Lexus TX, Toyota Grand Highlander, Nissan Pathfinder, Infinity QX60- all fall miserably short in their crash tests. MB, Volvo CX 90, Audi Q7, Lincoln Aviator, Jeep Grand Cherokee, Chevy Traverse, don’t have the reliability that Mazda is supposed to have. Hyundai Palisade and Telluride are everywhere so if you want to have the same car everyone else does then those are good choices and the Acura MDX does not offer vents in the third row seating. Except maybe mediocre foot vents that will do nothing for you in the dead of summer when you’re back there sweating. To top it off, Mazda thanked the first buyers of the CX90 by dropping the price by over $4,000! If you purchased yours in 2023 or early 2024, it is now $4,000 cheaper for the same CX90!?! Which will translate into more money lost when it comes to the resale value of it. Mazda customer care has offered (one car payment, or any accessory, or a $500 gift card) to make it right) I like to think I’m good at math but all of these combined don’t even add up to half the money lost over night from the manufacturer. From an aesthetic standpoint, Mazda got it right. From a reliability standpoint, they missed the mark on this one but will probably get it right, from taking care of their loyal customers who were the first to buy the 90, they’ve lost a lot of people who were loyal to the brand.
@carxtras Ай бұрын
Thank you Shane for your really detailed breakdown. We're sorry that you've had a long list of problems. Hopefully these will be sorted in the end, but yes, the residual value question is one that applies to vehicles in Europe and Australia too. That 4K price drop is huge! Fingers crossed you continue to get the admiring looks but better with reliability with your CX-90 too!
@mrslavka83 Ай бұрын
It happened with my 2020 Honda E with 26,000km, which was already out of warranty. €1600 was paid to change the Brake Simultaor and I waited 2 months. The new part is already improved and with a different serial number.
@carxtras Ай бұрын
Sorry to hear that you had that experience :-( Hang on to the e though. It's a great little car that will be a design classic in 15 years time (and by then you can probably update battery pack to solid state). You'll be the envy of everyone!
@rafalkrasa Ай бұрын
Would you share the part number? Especially important - what is the old part and new.
@carxtras Ай бұрын
@@rafalkrasa Hi, it should be at 1:57 in the video. The part number may vary according to region, but we believe the UK and US part numbers given are correct. Thanks for commenting!
@somethinginteresting2202 Ай бұрын
Yes - I have a Honda Jazz 2020 model. Apparently many Honda Hybrid vehicles manufactured in 2020 have this fault. Thank goodness some publicity is becoming available.
@carxtras Ай бұрын
Fingers crossed you'll be unaffected and enjoying what (for many others) is a largely faultless car (sticky wing mirrors aside that is). Really appreciate you commenting .-) Many thanks!
@somethinginteresting2202 Ай бұрын
@@carxtras Unfortunately my Jazz Crosstar has been undrivable since 30th January 2024. I’m trying to get the Honda garage I bought it from to repair or replace free of charge as this fault occurred during manufacture. Very pleased to see this video - some backup at last 👍🏻
@carxtras Ай бұрын
@@somethinginteresting2202 So sorry to hear that :-( Keep us informed please. We hope you get a proper resolution from Honda!
@Ezranik Ай бұрын
Lots of people on the owners forums starting to experience this failure. Nothing to do with mileage, more of an age related issue. 3.5 years approx. and it fails. The attitude of Honda UK has been appalling. My 72 EX Style still has 3 years of a 5 year warranty left, so hopefully if it happens to me it will be within the warranty period.
@carxtras Ай бұрын
Many thanks for your comment! Yes, those Honda owners lucky enough to have received an extended 5 year warranty (this was a special offer a few years back) will be okay. If not, it would be helpful to know which VIN ranges are susceptible. But as Technics999 mentions, no official recall (as yet).
@technics999 Ай бұрын
Why no recall in the UK for such an important part - Brakes for heaven;s sake!
@carxtras Ай бұрын
I have a feeling it will come. But Honda are dealing with the Japanese market first. Hard to tell, apart from through the Honda e and Jazz forums, which models are affected. Potentially CR-Vs and Civics too, but only Honda currently knows the extent of the problem in the UK, Europe and elsewhere. In the US, they have another issue on their hands though, which is to do with Honda Sensing...
@CASCH-ONLY Ай бұрын
Skoda withdraws Simple Clever. No black headliner. The previous model had no roof in the sedan. And the price is the same as for the E class and it's only SKODA.🤣
@carxtras 16 күн бұрын
Good choice! Thanks for commenting!
@kalchokalchun Ай бұрын
That is what the 5 years warranty is boy….! Stupid video, utter nonsense
@aigarraudsepp Ай бұрын
I live in FinlandI. HAVE 2 Mazada xc60. Very big dosapontment. I have the same problems and much more. I have been repear shops over 50 times for a year. 1 time hybrid bump brake down on the middle of road. Mazda road service pickt me up. I never ever bay a mazda again. 65 000- 75 000 eur a car shud work better. This car is not luxury, this is lie.
@carxtras 16 күн бұрын
Sorry to hear you've had such a miserable experience. I hope your next car will be more reliable... Thanks for this useful background!
@anthonywarwick6090 Ай бұрын
Very informative. As a Mazda CX60 in-line six petrol owner in Australia it’s very disappointing. I feel people signing to buy these off the plan were used as Beta testers. Also I was never offered a test drive. I was told I didn’t have to accept it if I didn’t like it but when it arrived I was not offered any choice but to take it.I have had the safety recall for steering and software update that has remarkably improved the transmission. Still awaiting the rear suspension replacement but it’s been a few months now. I feel there should be a safety recall on the active cruise control. It’s potentially lethal. When passing a vehicle in the right hand land (we drive on the LHS here) on a highway at 110 km/hr (that’s metric folks) if using the cruise control the car will often falsely sense there is a vehicle in front of the car when it is on the left and start to immediately slow the car down. If there’s a vehicle behind you and you don’t act to resume speed fast you can be at risk of collision. Please Mazda fix.
@ronniejuayno9679 Ай бұрын
All cars manufacturers got some issues that’s not new…
@gkampanis Ай бұрын
Nice video !
@carxtras Ай бұрын
Thanks George!
@beautyofnature4890 Ай бұрын
New subscriber here...really good video
@carxtras Ай бұрын
Thank you! We appreciate it :-)