Hi there! Thank you for reaching out, to remove the battery and open the battery cover, you need to first remove the red buckle that holds the battery so that the battery pops out and then take out the battery.

Hello there, The DJI Mavic 3 does not support vision calibration using the DJI Assistant 2 software. If the vision system of the DJI Mavic 3 requires calibration, you will receive a prompt in the DJI Fly app. Please follow the on-screen instructions to perform automatic calibration of the aircraft. Best regards, DJI Support

Hello, the following is how to activate Action 4: 1. Download the DJI Mimo app by scanning the QR code shown on the camera screen prompt or from an app store. 2. Press and hold the Quick Switch button to power on Osmo Action 4/. 3. Launch the DJI Mimo app, tap the camera icon on the upper left corner of the home screen, enable Bluetooth and Wi-Fi on your smartphone, and connect to Osmo Action 4. 4. After connecting Osmo Action 4 to the DJI Mimo app, you will be prompted to activate the device. 5. Complete the activation by following the prompts on the app. When using your brand-new Osmo Action 4 for the first time, you have five chances to skip the activation process for product experience. Once the provided chances have been used up, you need to connect the camera to the DJI Mimo app for activation. If you need help with activation, please contact us in time. Thank you.

You're welcome. We are glad we could assist you. If you have any more questions or need further help, feel free to ask.

Hello. We are very sorry for the inconvenience. We will convey your feedback to the relevant team so that improvements can be considered in future updates. Thank you for your understanding and support.

@@DJISupportGlobal You're the best!❤

@@davescom Hello. Thank you for your kind reply. If you have any further questions or concerns, please do not hesitate to contact our support team.

Hello, did you encounter any problems when activating? Can you provide us with more details?

@DJISupportGlobal I don't have a smartphone. I have old phone without google play store so I can't install any app. It is imposible to activate without app.

Hi there. As electronic products are affected by technological developments and changes in usage requirements, each generation of products has a fixed life cycle. In order to continuously provide you with premium product and service experiences, DJI regularly optimizes resource allocations to promote the development and application of new products and technologies. Therefore, we have decided to stop providing support services for the Spark and its accessories starting on October 1,2024. We're sorry that the services for this product have been suspended currently and relevant technical support and after-sales repair services cannot be provided.

Hi there. Sorry for the inconvenience. Because some files need to be written to the SD card, the storage permission needs to be enabled. Thank you for your understanding and cooperation.

@@DJISupportGlobal then you only need access to a specified folder like other companies do...this is why you arent allowed to list your app on google and apple....all this is being sent to chinese gov to track us. 1000%...i was fine with the drone tracked but this is too personal...

@@aimlessdrive8723 Thank you for your feedback regarding privacy issues with the DJI App. We understand how important personal privacy and security are to you, and we always prioritize them. DJI is committed to transparency and responsibility, ensuring that your information is fully protected. First, in our privacy policy, we clearly promise to implement strict security measures and adhere to principles such as accountability and clear purpose to safeguard your personal information. We hope these measures help maintain your trust in us. If you still have concerns about the App accessing your photo album, we completely understand and recommend the following settings based on your phone's operating system: For iOS users: Please update the App to version V2.1.4, go to system settings, find "DJI Mimo," select photo album permissions, and set it to "Limited Access." For Android users: In system settings under App Settings, find the Mimo App and select "Read Only Some Photos" for photo album permissions. This way, you can allow the App to access only selected photos while still being able to connect to DJI devices for your creative work. Note: For Android devices, the method for adjusting settings may vary depending on the brand of the phone. You can try searching for "Permissions" in system settings to find the relevant permission management settings, then select DJI Mimo to make adjustments.

Hi there. Thank you for reaching out. DJI Focus Pro Motor is not compatible with Ronin-S. If you have any other questions, please feel free to contact us.

Hi there. Sorry for the inconvenience. As electronic products are affected by technological developments and changes in usage requirements, each generation of products has a fixed life cycle. In order to continuously provide you with premium product and service experiences, DJI regularly optimizes resource allocations to promote the development and application of new products and technologies. Therefore, we have decided to stop providing support services for the Spark and its accessories starting on October 1,2024. We're sorry that the services for this product have been suspended currently and relevant technical support and after-sales repair services cannot be provided.

Hi there! Thank you for reaching out, regarding on your inquiry: 1. On Osmo action 5 pro's camera view, tap the image/audio settings iconon the right side, enabled PRO mode in the upper right corner, and set exposure to M(Manual) mode to adjust shutter speed and ISO parameters. 2. In the DJI Mimo app, tap the "..." icon on the camera view and enable PRO mode. Then, return to the camera view and tap the image/audio settings icon to adjust shutter speed and ISO parameters.

Hello. So sorry to inform you that due to Google Mobile Services (GMS) certification restrictions, it cannot be used. If your application cannot be installed or used normally, the relevant software has been restricted by the certification of GMS, and the development support of the relevant application provider is required.

Hi there! Thank you for reaching out and we apologize for the inconvenience this has caused. You may submit an online repair request through the link here: www.dji.com/us/support/repair. This will allow our certified technicians to fully inspect the device. Please rest assured that this will be taken care of and handled accordingly.

Hi there. DJI Mini 4k is currently not compatible with DJI Smart Controller. We will forward your feedback to the relevant team for further evaluation. Thank you for your understanding.

We're glad to hear that you were able to isolate the issue you experienced, Jarmo60. If you have any further questions or need assistance, feel free to reach out. We are always happy to help you!

Hi @davescom, thank you for reaching out! Currently, there is no new firmware update available for the DJI Osmo Pocket. We appreciate your feedback and will forward it to the relevant department. Please stay tuned for any new updates or announcements on our official website. If there are any updates or news, we will be sure to share them on our official website. Thank you for your understanding and support.

Hi there. We are sorry for your experience. Could you please provide a video so that we can better help you?

@@DJISupportGlobal Can do. I tried to upgrade the firmware yesterday but that didn’t work. The message on the SD Card said: ========== 2015.12.29 15:00:08 remo-con disconnect====== Packet: MATRICE100_Z3_FW_V01.09.01.40.bin Result: Abort. The firmware on the SD card is identical to or older than the current firmware on the device.

If the firmware is old but the correct one then I should be allowed to install it. Because the newer one may be the wrong version. Now what?

Hi there. Could you please provide the relevant video so that we can better help you?

Hi there. You could download DJI Assistant 2 from our official website by clicking this link: www.dji.com/downloads/softwares/dji-assistant-2-consumer-drones-series If you have other questions in the future, please feel free to contact us.

Hi there. We apologzie for the inconvenience that occurred. May we confirm the particular Osmo Pocket model you are using?

Hello! Thank you for your message. If you're inquiring about unlocking zones, please check out this link: fly-safe.dji.com/unlock/unlock-request/list You can also try clicking the link on your mobile device. To use your DJI RC2 for unlocking, it must be connected to the internet. I hope this helps! If you have any further questions, don’t hesitate to ask.

yes

Hi there. You can download DJI Mimo app, here is the download link: www.dji.com/au/downloads/djiapp/dji-mimo If you have other questions in the future, please feel free to contact us.

Hi, there. Could you please show us your menu screenshot so that we can better help you?

You're welcome. We are glad we could assist you. If you have any more questions or need further help, feel free to ask.

Hi there! Thank you for reaching out, may I ask if you are having difficulties with updating the firmware for your Mavic air? If yes, please follow the below steps: Firstly, please upgrade the firmware via the DJI GO 4 app. Here’re some suggestions if failing to do so. a. Make sure that the battery level for both the aircraft and the remote controller are more than 50%. b. Ensure staying connected to the Internet at all time during update, and don’t disconnect mobile device from the aircraft or remote controller. c. Remove the microSD card and upgrade it again. Please keep us posted.

Hi there. Please download DJI Assistant 2 from the provided link and attempt the process again. If the issue persists, kindly get back to us for further assistance. www.dji.com/global/downloads/softwares/dji-assistant-2-consumer-drones-series

Hi there. Thank you for reaching out to us. We apologize for the inconveninence that occurred. Could you try to download the application via official DJI website to confirm if the issue persists? Please let us know in order for us to assist you accordingly.

@@DJISupportGlobal I have downloaded the app with the QR provided in the box. It's the official website. I simply don't understand why you block the camera.. I really liked the camera and its specs but this kind of abusive attitude is not acceptable. I will not install the malware suspect app from the dji website, sorry.

Thank you for reverting back to us. In this case, we recommend you DJI Contact Support for further assistance on this matter. Please rest assured that this will be taken care of and handled accordingly.

Hi there, we apologize for any inconvenience caused. Please note that due to changes in the compatibility approach between the DJI App and the Google Play Store, you may currently experience issues with downloading and updating via Google Play. We appreciate your understanding. However, please rest assured that to ensure your optimal usage, we have launched a DJI official download channel. You can visit the DJI official website to download and install the latest version of the DJI Mimo app and obtain complete updates. Thank you for your kind understanding and continued support!