One of the best videos on your site, excellent insights! THANK YOU for sharing!
@kevinm.15652 жыл бұрын
Great video, great approach.👍 I’d add, although a KBI might be challenging to devise for that face to face interaction, that the way employees interact with customers is impacted by the authority/decision making latitude, and company rules for dealing with customers. For example, I just worked a gig shift at a random retail store, where the supervisor said “no giving away extra bags to customers, no refunds or exchanges under any circumstance” and other extremely strict rules, and this made delivering quality service very challenging b/c our hands were so heavily tied. The business lesson there, is that a company should hire good people and then trust them to make good decisions in service. Give the employees at all levels some decision making authority in how the customer interaction is handled and in remedies that can be offered to customers.
@emelparlak52533 жыл бұрын
@
@jeremydsouza32353 жыл бұрын
Catch our interview with the best CIO in the MENA region, Wissam Al Adany on decoding digital transformation here: kzbin.info/www/bejne/Z6TSn4evgtmhb5I
@janhaviparab2993 жыл бұрын
HR digital transformation sure is here but what matters is how your organization introduces it for the betterment of human resources. Here’s something interesting you might wanna see @UCwL9Nqnam5qojFSexS66RWQ
@rieayumi06174 жыл бұрын
Thank you for a wonderful presentation.
@jameshanson40484 жыл бұрын
Another great video of the day! WELL SPOKEN...! WELL RESEARCHED...! GREAT PRESENTATION...!
@midlifecrisis9204 жыл бұрын
Great presentation. Would have loved to get hold of the slides.. This video is worthy of a lot more views
@jjrankin1284 жыл бұрын
Great complement to the article; however, the on-screen slides lag the talk quite a bit. Thanks!
@arizonaurbanfarms4 жыл бұрын
Wonderful content!!
@koenhuisstede61255 жыл бұрын
Thanks for the insights!
@altoncarter56615 жыл бұрын
My field is industrail engineering technology.
@johnscottcastro6 жыл бұрын
Fantastic presentation
@johnscottcastro6 жыл бұрын
awesome
@SimplySage8546 жыл бұрын
Great 👍🏾 discussion
@erictsang7897 жыл бұрын
Thanks for sharing, i am looking into this "digital transformation"- The way f collaboration, it a very important issue as well
@docshifter7 жыл бұрын
This is really good! Thanks for sharing.
@stephanalbrecht78897 жыл бұрын
Somehow the slides and audio are not in sync. Good webinar anyway :-)
@NikZafriAbdulMajid7 жыл бұрын
It is really refreshing to listen to this research finding and I must admit, I am enjoying every minute of it. The analogy of tyres and cars really defines the topic at hand. The research finding has covered many important aspects in analytics for business innovation. In conclusion, overall, I think more and more companies should recognize analytics as their main assets to drive innovation. Analytics has undoubtedly created new avenues to create, manage and utilize the data to create and improve innovation. However, the sharing of inter-organization knowledge should not be a problem judging by the fast pace and evolution of knowledge - what you know today may be obsolete by tomorrow. So what’s the problem of sharing? You give back and you’ll get something back. We have the internet nowadays - more companies are portraying more transparencies to portray good governance, to gain more confidence from customers, suppliers and markets. But of course, the volume of information must be controlled as well - not all information is customized to the needs of the industry/ product/ service being provided. If too much information is gained vs the right use of such information, then knowledge sharing can be redundant. The required information/data/knowledge to be gained must always be about increasing productivity, efficiency and lifelong learning. I share the same views on the implementation problems : a) Due to Cultural Difference (workwise) - across countries. b) Limited Infrastructure c) a uniformity in the standards of approach I see that MIT Sloan has played good roles in recognizing, evaluating, confronting and providing solutions based on facts to create awareness to all industry players that still do not see how much they can benefit from business analytics. (perhaps substantiated with some estimated monetary figures - from some good case study?) This practice will outweigh the skeptics. I believe that recognizing analytics as the source for innovation will encourage other companies to develop this system. However, the difference in applying the system will depend on history of the organization, the people, the culture and the organization structure. The keyword is “understand” (not memorize) what analytics is all about - that’s why it has to start using “top-bottom” approach. The top management MUST understand first prior to implementation. .
@yoochangshin88557 жыл бұрын
Thank you for the presentation. It helped me understand the innovations of business model, market creation, sustaining, and efficiency innovation. I am going to read papers and books mentioned in the presentation for further understanding. Thanks.
@ChiragSircom7 жыл бұрын
Team MIT Sloan Management Review I was busy so unable to participate bt good i watched here now thanks team MIT
@summersunt7 жыл бұрын
This was definitely a quality discussion. Really good.
@newbookdigitaltransformati90818 жыл бұрын
29:53 Skills that are in high demand by major corporations
@HeidiSchwendeWSI9 жыл бұрын
It'd be extremely interesting to have the same panel back again now 8 months later! Wonder how Zipcar for example is dealing with the iMove and other personal transportation innovations.
@IvanGruer10 жыл бұрын
Question: how much of this huge amount of data is redundant? Redundancy doesn't provide information, only noise. (Information Theory)
@scholli197111 жыл бұрын
Big data or big problems - your choice
@Jai_Sachchidanand11 жыл бұрын
Gr8!!!
@texme12 жыл бұрын
Obsolete the idea of patents and copyrights and then we will see the biggest shift in humanity... Dear shell corporation your fucked dear monsanto your fucked dear ford motor your fucked. its coming into 2012 your all fucked. fucked for the better.
@gz5wq12 жыл бұрын
Important questions that are indicated here. Decentralization vs.centralization, organizing cooperation and networking on a global level among other hot topics. IT capabilities help to understand the complexity of global business. However, one question might also be how information (= data) is converted into knowledge, which form my piont of view has to do with viewing information in different perpsectives. And I like the quote very much. So, thank you very much for that interesting video.
@MrThe112313 жыл бұрын
i agree with the fact that innovation must be managed and measured.....I do NOT believe that "innovation isn't creativity"i personally feel there should be some level of creative thinking that goes into the creation of a better or more effective product, process, technology or idea....
@RalfLippold13 жыл бұрын
Oh, only 2 views yet! Does it increase exponentially? @TranscendentMan