Hello chealy5772. We are pleased to hear that our Installation Video helped you with your new Moen Bathroom accessory! If you have any additional questions, Moen product specialists can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.

Hello @RaptorDad347, If your faucet is leaking/dripping the cartridge(s) may need to be replaced. For further assistance, please contact Moen directly at 800-289-6636. Our business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).

Hello @thatkidjoly the center set version of this faucet is model WS84913SRN. If you have any additional questions, please contact Moen directly at 800-289-6636. Our business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).

Hello @Coconut_man-_-, The U by Moen Shower valves have a maximum temperature setting of 115 degrees. If a higher temperature setting is desired, this setting can be changed in the app. In the 'Settings' section of the app, this can be changed in the 'Maximum Temperature' section. The maximum allowed is 120 degrees. For pre-purchase, installation, and warranty assistance, please feel free to call us at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).

Hello smiley6173. We are sorry to hear your grandma's Moen two handle kitchen faucet is leaking. The first step in the repair is shutting off the main water valve and draining the water from the faucet. We would be happy to help! Please email us by visiting our Contact Us page at www.moen.com/customer-support/contact-us or you can call us at 1-800-BUY-MOEN (1-800-289-6636). Our business hours are Monday through Friday from 8:00 am - 7:00 pm Eastern Time.

Hello jfedeli30. We are sorry to hear the mounting shank for your Moen Pullout style kitchen faucet disconnected and is now loose. We would be happy to help! Please email us by visiting our Contact Us page at www.moen.com/customer-support/contact-us or you can call us at 1-800-BUY-MOEN (1-800-289-6636). Our business hours are Monday through Friday from 8:00 am - 7:00 pm Eastern Time.

Hello Linkinpark2380. The Moen Annex Shower Rail can be added to any existing shower or used in the design of a new showering system. The Moen Annex Shower Rail can be paired with any Moen tub/shower rough-in valve. If you have any additional questions, Moen product specialists can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.

Good morning. The cartridge may not be sealing to the rough in valve. We would recommend removing the cartridge and cleaning and flushing the valve body. solutions.moen.com/Article_Library/Valve_Body_Cleaning_and_Flushing

Hello APerson-YaYaY. We are sorry to hear that you purchased a cartridge puller tool to remove the cartridges from your Moen two-handle bathroom sink faucet. The Moen 104421 Cartridge Puller for 1200, 1222 and 1225 Single-Handle Cartridges would not be required on a Moen two-handle bathroom sink faucet. www.moen.com/products/Moen/Moen-Cartridge-Puller-for-1200-1222-and-1225-Single-Handle-Cartridges/104421 We hope you return the unused tool and/or that you have a Moen fixture that uses the 1200, 1222 or 1225 Single-Handle Cartridges.

Hello Bigrignohio. As you noticed in the video, the shower wall in this example was a shower surround. Installing this product through a tiled wall does change the tools required and can result in tiles needing to be replaced.

Hello Valerie8320. The following link will assist with pairing your Moen Smart Water Monitor & Shutoff device. solutions.moen.com/Smart_Water_Security_Products/Help_Center/Setup/Pairing_Your_Flo_by_Moen_Smart_Water_Monitor_and_Shutoff Moen's Smart Water product specialists are available at 1-844-633-8356 and can be reached Monday through Friday 8:00 am - 7:00 pm Eastern Time and on Saturdays from 9:30 am - 6:00 pm Eastern Time.

​@moenfaucets Thank you. When I took picture of the code, It didn't give me a wifi option. It was a gibberish combination of numbers and letters. It started with a V:2$...

You are welcome! We appreciate you using Moen products in your home!

I called the help desk on Saturday and spoke with Ashley, who was very helpful! We figured out when I was taking a picture of the bar code I must have used my photo app. Before speaking with her when I was.on hold, I did used the bar code scanner app and that took me directly to the wifi set up to connect my app to the Flo. She also gave me tips for using the app about how to see live usage and how to put the app to sleep during times where there could be abnormal usage, like when you have out of town guests. She said you can find that information on their website. Customer service was outstanding. Maybe a question on water usage could address having a boiler where it may need to draw some water so if you were to put the app on away mode, the boiler could still call for water so the house could stay warm when you are away for an extended period of time.

Hello Valerie8320. We are pleased to hear that our Smart Water product specialists were able to assist you! We appreciate you using Moen products in your home.

Hello edenaltidor1337. We are sorry to hear your handheld is leaking. The handheld should be installed with the washers provided, Teflon tape should be used. We would be happy to help! Please email us by visiting our Contact Us page at www.moen.com/customer-support/contact-us or you can call us at 1-800-BUY-MOEN (1-800-289-6636). Our business hours are Monday through Friday from 8:00 am - 7:00 pm Eastern Time.

Really?

@@flacdaddy1313 yeah the Meon router kept searching for the neighbors router it took two days to connect for a mandatory attachment to the house this project sucks

Hello and thank you for contacting Moen! I apologize for the inconvenience, if you're currently having issues with the Flo device being offline you can follow the steps below. Step 1: 1. leave plugged in. 2. hold reset for about 30 seconds until the status light flashes rapidly. then let go. 3. wait until the valve light goes green and the status light goes solid blue/white. 4. Unplug the unit for 2-3 minutes 5. Plug the unit and wait for 2 minutes for the device to go back online. If that does not work you can proceed with the steps below. Step 2: 1. Have the Wi-Fi router Password near you 2. Go to the Flo Device app and log into the account (If you are logged out) 3. Click on the Home Screen and under My devices click on your name Flo device 4. Click Device Settings on the top right corner, then Network Setting Change 5. Then proceed with the following steps in the Flo App. If you continue to experience the same issue feel free to reach out to my Flo Support team for further assistance. Link: solutions.moen.com/Smart_Water_Security_Products/Help_Center/Flo_by_Moen_app/Device_Offline [email protected] (844) 633-8356 Monday-Friday 8:00am-7:00pm EST, Saturday 9:30am-6:00pm EST

@@moenfaucets I eventually got it connected and working with the home system but it’s not boomer friendly It should come with a more simple connection option etc

Hello JustAsaint90. We are pleased to hear that you got your Moen Smart Water Monitor & Shutoff device online. We thank you for your feedback and will share it with our Engineering and Design departments. If you have any additional questions, please call us at 1-844-633-8356. Moen Smart Water specialists are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time and on Saturdays from 9:30 am - 6:00 pm Eastern Time.

Good morning. Moen does make the metal cartridge puller part # 104421. I am glad to hear that you were able to create your own tool that assisted you in the removal of the cartridge. Please reach back out if you need further assistance.

Hello. The FLO Device will be positioned with the arrow pointing in the direction of the flow of water into the dwelling. The shut-off can be installed in either a horizontal or vertical position.

Hello @rynegade. Putting the screw back into the stem of the cartridge does seem to give you more/better leverage to pull out the cartridge. We also recommend cleaning & flushing the valve body prior to installing the new cartridge. The following link will assist with that process: solutions.moen.com/Article_Library/Valve_Body_Cleaning_and_Flushing

Hello @rynegade. Depending on how long the cartridges have been in service and if the water flowing through them is hard or high in mineral content, can make it difficult to remove the cartridges from the valve body.

Hello Pumasoledad2001. Thank you for taking the time to view and comment on our video. It is important to ensure the cartridge stem is in the correct position so that you do not end up being soaked when the water is turned back on. The following link will provide you with additional information about this process: solutions.moen.com/Article_Library/1222_Cartridge%3A_Single_Handle_Shower-_PosiTemp

Hello Goochesmom. The Moen Smart Water Monitor & Shutoff device after being installed goes into a Learning Mode, where takes approximately 7-10 days to learn the home’s water habits. The following link will provide you with additional information on the Moen Smart Water Monitor & Shutoff device: solutions.moen.com/Smart_Water_Security_Products/Help_Center/Flo_Smart_Water_Monitor_and_Shutoff

Hello @lisafigueroa7433 and thank you for commenting on the current post. There is a white twisting tool included in the package with the replacement cartridge. While placing the cartridge inside the valve, please use the twisting tool to push the new cartridge into the valve body. If you still need assistance with inserting the replacement cartridge, please contact Moen directly at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).

Hello relaxationhub4234. We are sorry to hear that you feel that way. If you have any questions or need installation assistance, please feel free to contact one of our Product Specialists. They can be reached at 1-80-289-6636 and are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.

Hello jonathansimbulan. The Moen Flo Smart Water Monitor and Shutoff should be installed after the water storage tank. The device should be placed after (downstream) of all treatment and filtration components to avoid debris interference. If it is necessary to install the device prior to a water filtration system, a wye strainer with a 100 mesh or finer screen and blow-down port is required to catch any sediment or particles from the ground source or casing. The mesh screen in the strainer may require periodic maintenance. If you have any additional questions, please contact our Smart Water team. They can be reached at 1-844-633-8356 and are available Monday-Friday 8:00am-7:00pm EST, Saturday 9:30am-6:00pm EST.

Hello RookFett. The Moen Flo Smart Water Monitor and Shutoff requires a minimum clearance of 3" from the wall for the 900-001and 900-006. A minimum clearance of 3 13/16" will be needed for the 900-002. If you have any additional questions, please contact our Smart Water team. They can also be reached at 1-844-633-8356 and are available Monday-Friday 8:00am-7:00pm EST, Saturday 9:30am-6:00pm EST.

Hello Ty_D_Skol. We are sorry to hear that you feel that way about the Moen M-Core Integrated Transfer Valve with 3-Series Trim. We'd be happy to assist you with any issues or concerns you have about this Moen product. Moen product specialists can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time. If it would be more convenient, you can send us an email using our Contact Us page: www.moen.com/customer-support/contact-us

Hello nausetlight5192. Moen does not currently have an alternative battery backup option for sale. Moen is working to develop a new battery backup to support the Flo Smart Water Monitor & Shutoff in the future.

Thank you @mslayna27 for the feedback you posted on this Moen video. If you have questions or need assistance with a Moen product, please contact Moen directly at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).

@@moenfaucets Thank You 😊

Hello Williamtipton1378. We are sorry to hear that your hot/cold water is "reversed" with your new Moen M-Core tub/shower mixing valve. The following link will walk you through the steps to correct this issue: solutions.moen.com/Article_Library/How_to_Reverse_Hot_and_Cold_for_a_1212_and_1213_Cartridge Should you require any additional assistance, please contact our product specialists at 1-800-289-6636. They are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.

Hello normferguson2769. The Moen flush mount body sprays are designed to be installed with the rough-in Moen model S1300. The Moen S1300 includes a plaster ground that is approximately 4 ½” in diameter and requires a maximum hole size of 4 5/8” in diameter.

Hello danielventura6391. Thank you for taking the time to share your experience with the installation of a new Moen 1222 Posi-Temp tub/shower cartridge. We are sorry to hear that your cartridge retainer clip fell behind the shower wall. With a deeper in-wall installation of the Moen Posi-Temp tub/shower rough-in valve, loosing your grasp on the cartridge retainer clip can result in it falling down behind the shower wall. If you are the original purchaser of the Moen Posi-Temp tub/shower product, you can contact Moen directly under the product lifetime limited warranty for free of charge replacement parts. If you need assistance with the installation or require a replacement cartridge retainer clip, you can contact Moen product specialists at 1-800-289-6636. They are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.

Hello katieluallen5514. We are sorry to hear of your experience with your Moen handheld unit. As the original purchaser of the Moen handheld unit, you can contact Moen directly under the product’s warranty. Our product specialist would be happy to work with you to troubleshoot the leaking and to find a satisfactory warranty resolution. Please feel free to call us at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).

Hello. The solenoid may be stuck in the open position. You will press the manual flush button 3 times. If it does not flush, replace the solenoid. Since the batteries have been replaced, please make sure the battery pack has been unplugged for at least 30 seconds to reset. If you continue to have an issue, you can reach out to our Product Specialists. They can be reached Monday through Friday from 8am-7pm EST at 1-800-289-6636.

Good morning. That is wonderful news! Our Product Specialists are always here to help with both replacement parts and technical assistance. We can be reached Monday through Friday from 8am-7pm EST at 1-800-289-6636.

Hello @a.j.infowars7582. We would be happy to troubleshoot the issue you described. Please contact us at at 800-289-6636. We are available Monday through Friday from 8:00 am - 7:00 pm (EST).

Hello JoseCruz-kp7ru. The hex wrench should be included with your double bar and does vary between collections. However, the 2mm hex wrench is the size that the majority of the Moen double bars use. We would suggest to contact our Support Team directly if further assistance is needed.

@@moenfaucets The towel bar was already installed when I bought the house.

Hello. We would need to get a picture of the entire towel bar to confirm the set screw size/allen wrench needed. That or you can try the 2 mm size hex wrench!

@avidworkslol Thank you for your feedback on the instructions for the Moen PosiTemp cartridge 1222. I am sorry to hear that the instructions were not clear enough for you, but I am however, happy to hear that his video was of better assistance. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).

Hello @thomaslinton5765. We are sorry to hear of the difficulty you are experiencing with your Moen Posi-Temp tub/shower. Based on your description, the handle is not installed properly; in the "OFF" position, the tip of the lever handle should be pointing down to the drain/floor or in the 6:00 position. From the "OFF" position, the handle should rotate counterclockwise with the 12:00 position being warm or a mix of hot and cold and the 9:00 position being full hot. The following link will assist you with the installation process: solutions.moen.com/Article_Library/1222_Cartridge%3A_Single_Handle_Shower-_PosiTemp Should you require additional assistance, please contact us directly at 1-800-289-6636. Moen product specialists are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time. You can also use the following link to our Contact Us page to send an email: www.moen.com/customer-support/contact-us

@nathanokorn4566 Thank you for your feedback on the Moen Integrated Transfer Valve and 3-Series Trim. For further assistance with installation, please contact Moen directly at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time). You can also email Moen directly through our "Contact Us" page on the Moen.com website at www.moen.com/customer-support/contact-us

@akmt123 For further assistance, please contact Moen directly at 1-800-289-6636 or visit our Contact Us page at www.moen.com/customer-support/contact-us. Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.

Hello @ayosirsnow the black adapter is held onto the cartridge with a screw in the center. If you do not have the adapter shown in the video, or you need additional assistance, please contact Moen directly a t800-289-6636. We are available Monday -Friday from 8 am - 7 pm EST.