Not at this time. It would need to be on our list of eligible TLDs to transfer it to Squarespace. See here: sqsp.link/SSMQVO

There are additional factors that may be affecting your image quality, including DPI, resolution, and more. See all tips for optimal image formatting here: sqsp.link/bBpe8R If the image meets these requirements, and you're still seeing the quality reduce, we'd be happy to take a closer look. For further assistance, please open a new support ticket here: sqsp.link/brAf2W After selecting a topic, scroll past any suggested guides that may appear, and you'll find options to reach out directly at the bottom of the page.

Hi there, thanks for your message. Sorry to hear about your experience. If you're having trouble with Squarespace Payments, please open a ticket with our Customer Support team, and we'll be happy to look into this further for you. You can create a ticket via our contact page here: sqsp.link/XIAhHo To get in touch, fill out the topic and subtopic, then scroll past the suggested guides and click Email or Live Chat. Note that live chat is only available from desktop or laptop, not from mobile devices.

We do our best to our videos and other help resources up to date. In this case, the domains dashboard menu in the video is accurate to the current layout. We have more detailed information on editing DNS for a Squarespace-managed domain here: sqsp.link/PDOYYF If you're having trouble managing your domain or the information you see doesn't match our documentation, please contact our Customer Support team directly, and we'll be happy to assist: sqsp.link/QaRgRu

Hi there! Thanks for leaving a comment. Our team is happy to assist with any errors you're experiencing. Please open an email ticket via our Contact us page here: sqsp.link/XIAhHo After clicking on the link, fill out the topic and subtopic, then scroll past the suggested guides to get in touch!

Thanks for your comment. Could we get the URL of your site so we can take a look, please?

Hey there, thanks for your question. If you want to set up a single event that spans two days, you would set it to start at the start time on the first day, and to end at the end time on the second day. Then you could include more specific details of the hours for each day in the content on the event item page. We have some more information that might be helpful here: sqsp.link/sC9VBc

Hi there, thanks for your message. Selecting "None" on the Animations panel should disable site-wide animations across the entire site. For more details, see our guide here: sqsp.link/abhTEA If only the images on your blog page have animations, we recommend double checking that these haven’t been enabled for the individual image or gallery blocks you’ve added to your posts. You can find more information on adding and disabling effects and animations for image blocks in this guide: sqsp.link/1NWtlg If you keep experiencing any issues with this, please open a ticket with our Customer Support team so we can take a closer look for you. You can create a ticket via our contact page here sqsp.link/XIAhHo To get in touch, fill out the topic and subtopic, then scroll past the suggested guides and click Email or Live Chat. Note that live chat is only available from desktop or laptop, not from mobile devices.

Hey there, thanks for your question. The options for caption display will depend on how the images are added to your site, and we have more details in this guide: sqsp.link/e1ySIY If you'd like us to check your site and provide more detailed information, please reach out to Customer Support from this page: sqsp.link/XIAhHo After selecting a topic and subtopic, then scrolling past the suggested guides, the contact options will be near the bottom of the page.

Hi there, this video is for image blocks on Squarespace 7.0 websites. Image blocks on 7.1 websites do not have a Design tab. With the freedom of the Fluid Engine editor, you can add a text block within the grid to act as your image caption: sqsp.link/eMHv5P

We're sorry to hear of any trouble, and we'd be happy to look into this with you. Please open a new ticket here: sqsp.link/brAf2W After selecting a topic, scroll past any suggested guides that may appear, and you'll find options to reach out directly at the bottom of the page.

Hi there! We'd suggest using a form block on an RSVP page. You can collect information from your visitors with the form block, which lets you create signup forms, surveys, and more. For help with this, visit our guide here: sqsp.link/cQssto

Hey there, thanks for your question. We have an integration with Google Workspace for setting up custom email addresses on your domain, and we have more details here: sqsp.link/BdmIjx If you've already set up a Google Workspace account with us, and you want to add more users, we have instructions that should help in this guide: sqsp.link/IaPvFQ

Hi there, thanks for leaving a comment! Square can only be used with our POS feature. We have more details here: sqsp.link/rjV5z5. Our team can further assist with questions regarding payment processors. Please open an email ticket here: sqsp.link/XIAhHo After clicking on the link, fill out the topic and subtopic, then scroll past the suggested guides to get in touch!

Hey there, we're sorry to hear about the trouble. We'd be happy to pass this along as feedback to the appropriate teams. In the meantime, you can refer to our guide below for step-by-step instructions on how to transfer a domain away from Squarespace: sqsp.link/vr1fIc

​@@squarespacehelp Thank you for proving my point! haha

@@MadiRoscoe I've been stuck with this dilemma for 2 weeks, can't get any help.

@@gibsongk yeah they literally have the actual worst customer support. Any time I email them, they auto reply with that they will get back to me soon then 5 days later they ask me to rate my customer service experience and that the ticket has been closed LOL.

Hi there, thanks for reaching out. Changes to your DNS settings can take up to 72 hours to fully settle, though it's usually much quicker. This time is based on DNS propagation to servers worldwide, and is not based on the provider. For, more see: sqsp.link/FXGLl6 If you'd like us to look into your DNS settings, we'll need you to open a ticket here: sqsp.link/3Wg8wH When you click the link, fill out the topic and subtopic, then scroll past the suggested guides to create an email ticket or live chat.

Hi there! Thanks for leaving a comment. We have details on locating the Site Styles panel for 7.0 sites in our guide here: sqsp.link/4GZ2Zy. Our team can also help take a look and assist with any questions. Please open an email ticket via our Help Center here: sqsp.link/XIAhHo

Hi Chris! This links to the guide in the video's description: sqsp.link/JsAaR7 For transaction fees specifically, please review this guide, which is linked within the above guide: sqsp.link/BMK1Vd

Hey there, we're sorry to hear about the trouble. We'd like to take a deeper look into this for you. To proceed, please correspond with us via email through our support page here: sqsp.link/Rt6v0J

Hi there, thanks for your comment. This wouldn't cause any issues with your live site. Only changes made to your live site would affect your main site. Please let us know if there's anything else we can help with - we're here 24/7 and always happy to help out.

Hi there, thanks for reaching out. At the moment, this wouldn't be possible on Squarespace. We're happy to submit a feature request for this to our development team on your behalf. While we can't provide a timeline for when it might be implemented, you can keep an eye on product updates here: sqsp.link/51iyt9

Folders for creating drop down navigation are available on both Squarespace 7.0 and 7.1. See this guide for reference: sqsp.link/nF0TYJ Feel free to reach out to our support if we can help out in more depth: sqsp.link/P4lRus

@@squarespacehelp they are not the same. on folder type i was able to make page for services and have all the we offer as as a drop-down. so when someone visited my site and lets say they landed on /services page they see all service but in a nev menu i was still able to have drop-down. new one does not work the way it auto goes to the first service on the drop-down not the services page.

Folder behavior can depend on the template, page type, and version of Squarespace your site was built on. Please contact our support and we'll be able to help out with this: sqsp.link/P4lRus

@@squarespacehelp i have tried and they have no idea and was not helpful. i even sent them screenshot of this video and was told this was only for 7.0 and not for 7.1. is there more qualified person that knows that capability off Squarespace sites?, that can hep will be greatly appreciated.

It may be the folders has been removed, but that was a better feature than drop-down. Or maybe Squarespace can add the capability of folders into drop-down.

Hi there, Squarespace Analytics should ignore all visits to your website while you're logged in and viewing your website. Please see here: sqsp.link/5DPII6 If this is the case, and your visits are still counting, we'll need you to open a ticket here so an Advisor can look into this further for you: sqsp.link/3Wg8wH When you click the link, fill out the topic and subtopic, then scroll past the suggested guides to create an email ticket or live chat.

@@squarespacehelp Thank you ! Let’s see if it works.

Hi there, we're sorry to hear that you've had trouble styling your content. We'd be happy to answer any questions you have. You can open an email ticket, or start a live chat (weekdays 4AM-8PM EST), with us here: sqsp.link/3Wg8wH When you click the link, fill out the topic and subtopic, and you will be presented with suggested guides. Scroll past these guides to see the option to create an email ticket or start a live chat.

You can access this panel through Analytics > Traffic > Search Keywords. Please see this guide for more information: sqsp.link/xTOHqI

Hi there! This is likely because it has been tested multiple times on your browser, which will save that information temporarily to prevent the pop-up from appearing every time. To test, we'd suggest using a private or incognito browser instead: sqsp.link/7j0I4u

Hi there, we're sorry to hear about the trouble you're having. Please contact Customer Support here, so we can look into this for you: sqsp.link/XIAhHo After selecting a topic and subtopic, then scrolling past the suggested guides, the contact options will be near the bottom of the page.

If you're referring to redeeming on offer code after you've made a payment, you'll need to contact our Customer Support team, so they can assist you further: sqsp.link/3Wg8wH When you click the link, fill out the topic and subtopic, then scroll past the suggested guides to create an email ticket or live chat.

Thank you for reaching out. It's not possible to reconnect a Form Block back to an existing Google Sheet. However, once you reconnect your form to Google Drive and enter a title, it'll automatically create a new Google Sheet with that same name. You can find this information in the guide linked below: sqsp.link/QYUDvF For additional questions, please create a support ticket via our Contact us page here: sqsp.link/XIAhHo Fill out the topic and subtopic, then scroll past the suggested guides to get in touch.

@@squarespacehelp This is pretty bad. You do need to warn people that when they disconnect they won't be able to connect to their old sheet. SS really needs a way to connect to an existing sheet AND SS needs to allow the same form to be used over and over so that the submissions go in the same sheet rather than every new form to a new sheet.

Hi there, thanks for your message. We're very sorry for any trouble with this. Note that it's not currently possible to reconnect Google Drive to an existing spreadsheet. This process always creates a new sheet, even if you type the title of the previously connected sheet. We cover this in more detail in our guide here: sqsp.link/6Q3Oit It isn't currently possible to reconnect Google Drive to an existing spreadsheet, but we've sent your suggestion to our development team on your behalf. While we can't guarantee implementation of every suggestion, customer feedback is an important part of how we continue to improve our platform, so we appreciate your input.

@@squarespacehelp Thank you for your prompt reply.

You're most welcome! Thanks again for getting in touch.

Thank you for reaching out. You can customize the look of your Portfolio page with the help of the guide linked below: sqsp.link/p0ezXw If you have questions about certain options for the layout of your projects, please create a support ticket via our Contact us page here: sqsp.link/XIAhHo Fill out the topic and subtopic, then scroll past the suggested guides to get in touch. Our team will be happy to share further clarification specific to your website.

Hi there, thanks for reaching out. We’re unable to discuss or take any action on billing via social media for security reasons. However, our Customer Support team will be happy to look into this if you open a ticket from the following link: sqsp.link/VPtJa8 When you click the link, fill out the topic and subtopic, and you will be presented with suggested guides. Scroll past these guides to see the option to create an email ticket or start a live chat.

Hi there, thanks for your message. To link to an existing file, select it from the "Recently Uploaded" list. If it doesn’t appear there, you can search for it and select it instead. For more information, see our guide here: sqsp.link/uGly9A If the files are not appearing for you when you follow these steps, please open a ticket with our Customer Support team directly and we can look further into this for you. You can create a ticket via our contact page here: sqsp.link/XIAhHo Fill out the topic and subtopic, then scroll past the suggested guides for the options to get in touch.

@@squarespacehelp OK thanks for the reply. So that means you simply removed the option to see and manage the full list of uploaded files. Correct? This would mean, among other things, that if I don't remember the specific file name of a file that doesn't appear in the recent, that file is basically lost.

That's right, the current version of the link editor will only list the most recently uploaded files. To find any other files, you would need to use the search function. Having said that, we're happy to share a request with our development team for the ability to see a full list of the files you've uploaded. We can't guarantee that all requests will be implemented, but we appreciate your feedback.

@@squarespacehelp appreciated!

To clarify, you'll need to add an audio block into your blog post to upload your podcast. Please see this guide for more detailed information: sqsp.link/VIxJWT

Hi there, sorry to hear you're having trouble with your SSL certificate. Please open a ticket with our Customer Support team, and we'll be happy to troubleshoot this for you. You can get in touch from our contact page here: sqsp.link/VPtJa8

Hi there, thanks for reaching out. Please note that our help videos serve as introductory tutorials designed to familiarize you with the basics of each topic. For more in-depth assistance or if the visuals in the video don’t match exactly what you see on your end, we recommend checking our guide on troubleshooting SSL certificates for more comprehensive information: sqsp.link/OyxkwE If you need further assistance with your SSL certificate, please open a ticket with our Customer Support team and we'll be happy to look further into this for you. You can create a ticket via our contact page here: sqsp.link/XIAhHo Fill out the topic and subtopic, then scroll past the suggested guides for the option to submit a ticket.

Thank you for contacting us. We price Email Campaigns based on how many emails you send per month, and you can pay monthly or annually. We have more information about the pricing and plans available for Email Campaigns here: sqsp.link/wmqmDJ

Thank you for reaching out to us. You can sell courses on any website billing plan. However, you may want to purchase a digital products plan to increase your video storage limits or decrease your transaction fees. To learn more, please visit the following link: sqsp.link/IjxjMr Offering an online course is a great way to engage your audience and create a passive revenue stream. We offer a free, expert-led webinar session about creating and selling online courses with Squarespace. The webinar covers how to build an online curriculum, using a Courses collection page, and monetizing your content with pricing plans. To join the Create and sell online courses with Squarespace webinar, visit this link: sqsp.link/YJi1YP

@@squarespacehelpthanks. I was considering switching to square space but the way you have the storage rationed as extra fees it will cost me more with you than other sites that specialize in online courses. I wish you would have just included the storage of video hours as part of your regular plan and at the original cost.

We can certainly understand your concern. Email Campaigns requires a different subscription, but if you're looking to sell an online course in Squarespace, note that every Squarespace site comes with up to 30 minutes of uploaded video. For more storage, you can also subscribe to a Digital Products plan: sqsp.link/buCvm8 As an alternative, instead of uploading videos directly to your site, you can embed videos from KZbin, Vimeo, Animoto, and Wistia. We have more information about these options in this guide: sqsp.link/VOJZez

Hi there! Thanks for leaving a comment. We have more details and guidelines for videos here: sqsp.link/5o3WTc. Our support team is also available to assist with any inquiries. Please open a ticket via our Help Center here: sqsp.link/XIAhHo After clicking on the link, fill out the topic and subtopic, then scroll past the suggested guides to get in touch!

@@squarespacehelp hi I figured out that Vimeo embedded background links are the best route! Fixed on my own!

We're glad that this video was helpful for you! If you have any questions, feel free to reach out to us. You can also send us an email or start a live chat through: sqsp.link/4WPh17

We'd be happy to clarify. For assistance, please open a new email ticket or live chat by selecting a topic here: sqsp.link/brAf2W Scroll past any suggested guides that may appear, and you'll find options to reach out directly at the bottom of the page.

Hi there, thanks for your question. We don't currently have a way to send an automated email to visitors who contact you through a form block, but we're happy to share a request for this with our development team. We can't guarantee that all requests will be implemented, but we appreciate your feedback. In the meantime, a post-submit message will appear when visitors send a message through your form. That message can be edited, and we have more details here: sqsp.link/hzDfyo If you have an email address connected to your form, you'll receive an email to notify you whenever a visitor contacts you. We have more information on connecting an email address, as well as the other available storage options for form submissions, in our guide here: sqsp.link/0ZxmMq

@@squarespacehelpso when someone signs up to a newsletter block, I can’t send a email automatically?

Hi there, thanks for reaching out. You can send automated email campaigns when visitors sign up to your mailing list if you're on a Squarespace Email Campaigns Core billing plan. More on this here: sqsp.link/5y6WDj

@@squarespacehelp is there any way to get squarespace to automatically send a PDF document to an email who has signed up to my newsletter. Or do I need another website for that? If so what one? I’ve been stuck on this part for hours now

We recommend adding a page in the Not linked section of the Pages panel where visitors can download the PDF. You can include a link to this page in a welcome email that's sent to new subscribers. We have more information on linking to a file here: sqsp.link/crvxB6 Learn more about sending a welcome email in our guide on automated campaigns, here: sqsp.link/jtmAAm We also found a related post in the Squarespace Forum where others have shared their suggestions: sqsp.link/30haEN

Yes - there are a few ways to make page specific font and color changes. These options can depend on the text you're editing, and the version of Squarespace your site uses, so we recommend contacting us directly so we can help out in more depth: sqsp.link/XIAhHo You can also check out our font guide for steps in the meantime here: sqsp.link/oJ4HbE

We're very sorry to hear about your experience. If you need assistance with your domain, please open a ticket with our Customer Support team and we'll be happy to look into this for you. You can create a ticket via our contact page here: sqsp.link/XIAhHo Fill out the topic and subtopic, then scroll past the suggested guides for the option to get in touch.

Costumer support doesn’t have the topic I need help with. You don’t have a phone to call, this is costing me a lot of money. Your DNS system is different than Microsoft, where All others I dealt with in the past were compatible. I didn’t need to be a Master degree to deal with others. I need to get email up and running in Microsoft asap, which is the platform everyone is trained to use and I have all set ups in place. How do I get to Use the Domain I was forced to purchased with your company because Google bailed out, to work with the Microsoft system ?!?!

You will probably tell me to go somewhere and read pages and pages and get no where. This is insane…

Hi there! Thanks for getting in touch, and sorry to hear about these issues. Our support team can assist with managing DNS settings. Please open an email ticket via our Help Center here: sqsp.link/XIAhHo We also have a video demo to open a ticket for your domain topic here for reference just in case: sqsp.link/VznOVy

Hi there, thanks for reaching out! For support, we'll need you to open a ticket here: sqsp.link/3Wg8wH When you click the link, fill out the topic and subtopic, then scroll past the suggested guides to create an email ticket or live chat. In the meantime, you can find our guide on creating anchor links here: sqsp.link/0m2qYE

@@squarespacehelp thank you for the help