16 сағат бұрын
16 сағат бұрын
16 сағат бұрын
16 сағат бұрын
Пікірлер
@Reminisciences Ай бұрын
Imagine buying a washing machine just to have it get bricked on bad software.
@RhondaWashington-r4o 6 ай бұрын
I purchased a Samsung washer & dryer.Washer stopped working. Called customer service at Lowes they said to contact Samsung, you can never speak with anyone for over 5 minutes you are routed to a text message support system. The messages go on and on from 1 person to another. 2 hours later then i was told a dongle would be sent. Received with no instructions. The dongle set up is easy but didn't update my washer failed 5 times. So once again getting in contact with Samsung customer service, they are sending repair person, it's through Sears. I scheduled with them then they cancelled on me, so we rescheduled. The day of the appoinment the Sears service guy quotes me higher than the price given. I told him to find out the issue the dongle is not updating software. He told me i WOULD HAVE TO PAY FOR EVERYTHING. tHIS IS A RECALL ISSUE I told him, please don't say another word about cost just find out what it is.
@cristalyse123 10 ай бұрын
What and how do you get this dangle thing? I’ve never got one
@ntnctkllr 6 ай бұрын
You have to contact the customer service. Usually, you'll get this dongle, as your machine has been recalled due to a firmware issue which can lead in overheating and burning
@elsacarbajal2121 11 ай бұрын
WHAT DOES D3 MEANS THE MANUAL TROUBLE SHOOTING DOES NOT SAY
@TheJeevo92 11 ай бұрын
I randomly received the dongle and thought it was really weird and threw it in a drawer, expecting to actually contact someone and find out what's what after not being able to find anything online at the time. Now I can't remember where it is 🤣. My bad.
@lindamather4280 11 ай бұрын
Stupid. This doesn't look like my machine's panel at all.
@angelashawver5473 Жыл бұрын
57 in Sept of 2023 😢
@noelperry6538 Жыл бұрын
I don't want the whole unit. I just need 1 part
@MDNurIslam-ni79480 Жыл бұрын
MDNURLlSLAm
@laurelvinskus3470 Жыл бұрын
this is the worse machine i have had in 60 yrs of my life cant get co. to help u make it work right refuse to have anyone come out will not stay balanced and shuts of have trouble getting clothes out because of child lock bad thing on a machine. wait till warrenty ran out trying to get samsung to hepl. so not more samsung og digetile Going back to the old machine never a problem. Hope noone else buys your machines
@bredsanchez Жыл бұрын
I am soo upset...I got a washer and dryer a few years ago. Now the washer is not working and of course it's out of the warranty. I lost my job a little less then a year ago and there is no way I can buy a new one. This is what will take me over the edge! 😢 why I just want to lay down and cry! I am done fight to keep my head above water done!
@ntnctkllr 6 ай бұрын
If the washer is not working and on a recall list, then it's allready affected to the issue. Samsung will then repair your washer at no cost even if it's out of warranty. That video here is for these washers who got recalled
@husnimubarak88 Жыл бұрын
After replace the part, how long to wait till refrigerator making the ice again?
@malovatnutelu4827 Жыл бұрын
56 in 2023 🤬
@tylerporter8923 Жыл бұрын
Literally spent around 2 hours trying to connect my washer to wifi and it won’t register, they suggest I go through a bunch of bs to try and get it to work. Yeah how I wanted to spend my day
@donnation Жыл бұрын
Samsung blows. This is the second model I've purchased from them that has had a recall. I'll never buy their brand again. Total junk.
@juangfuentes7416 Жыл бұрын
It has been 4 weeks and still waiting for the update message to appear. Current FW version is 53.
@malovatnutelu4827 Жыл бұрын
56
@edwardhunt292 Жыл бұрын
I ordered the Dongle on 2/2 23, they said they would send it out right away . Today is 2/9, haven't received it. I hope my washer doesn't blow up.
@adidaskorn12345 Жыл бұрын
Samsung has made it ridiculous to update. I have the app, added the washer, and it doesn't update even after following all the instructions on their site. You have to turn off for 30 minutes then wait another 60 minutes according to their site. Wtf. Why can't it just be simple like all my other home appliances. Alao the app you are forced to use has ridiculous permissions. Why do you need a full list of my contacts???? So unhappy with Samsung even after paying a premium to avoid crap like this 😪
@handyman4048 Жыл бұрын
This is a fkn joke. My washer won’t even get past step ONE of the manual/software fix so I HAVE to have a dongle. But they are making this a complete PITA. Obviously, I will never buy another Samsung washer good grief. Never had a problem with any of my other washers before like this. And just so you know SamSucks, if my fkn house catches fire I WILL OWN YOU.
@tubewatcher8330 Жыл бұрын
The Samsung recall web page links to this video. However the recall page nor this video have any link to where you can actually order the dongle. They are happy to try to get you to use a Samsung account to get an app and hook to some server in the cloud to get the update. Washing machine talking to server? Open to who knows what? I don't think so. Samsung - Make this dongle available to owners who need the update. Can we all say "Class Action Law Suit"?
@paullastnamehere3295 Жыл бұрын
I understand where you are coming from, and I want a Dongle too. On Samsung's website look below the videos. It will have two options to contact them via email or chat. I emailed them a couple of hours ago and gave them my information. They sent a quick reply saying they will be sending a Dongle, but needed more information. I skipped a letter in the serial number, so make sure to check everything. Here is the list they sent me that they need to send you a Dongle, so have the information ready: Model #, Serial#, First Name, Last name, Address, City, State, Zip code, Phone #, and Email.
@handyman4048 Жыл бұрын
@@paullastnamehere3295 you literally just posted BS info just like Samsung. “Below the videos”? Lol. You aren’t helping anyone
@paullastnamehere3295 Жыл бұрын
@@handyman4048 I added a new comment. Hope this helps. KZbin doesn't like adding hyperlinks, so I took them out. The videos I was referring to are the videos in the website that is in the original Samsung Recall email notice; the same video links that brought people like me here. Perhaps if you added some more information, I wouldn't have had to spend more time here, but I have time to spare. It didn't take me much time to reason this out and it took longer to get a comment to go through KZbin's censors than it did requesting a Dongle through Samsung.
@amyhamrick4748 Жыл бұрын
Samsung mailed me the dongle and that’s how I found out about the recall.
@ntnctkllr 6 ай бұрын
You just have to contact the customer support, then they will send you the dongle right away
@ctatang Жыл бұрын
I am stuck at the connecting to WiFi the washer wants to connect to washer wifi and not my home wifi
@laurennewell6020 Жыл бұрын
This is my second samsung washer that has had a recall. What a piece of junk.
@ANITADERLING Жыл бұрын
HOW DO I GET THIS DANGLE and it says that I got a notice I did not. How do I get this dongle and I spent over $1000 on this XIDJDK!!! washing machine and you have the nerve to make me fix it myself. I have four Samsung Smart TVs and a $800 and a Smart Phonhe, I am serious if this happens again another I am OUT OF SAMSUNG forever. I guess I'll buy a Sony TV and my washer and dryers will be Top of the Line Whirlpool.
@karenrobinson1677 Жыл бұрын
Spent hours trying to get this to work and troubleshooting why I kept getting errors. And since I had never connected to WIFI before this was foreign when asked to join e washer network versus my own. Instructions Not easy to follow. Now that I thought I was finally there I still know if went through. It would be nice to see download completed or something.
@sherrimullins248 Жыл бұрын
I cannot figure out how to do this, I never connected my washer to WiFi
@gerrigordon7855 Жыл бұрын
This is not working. How about Samsung sends out people to do this update? This washer was not cheap.
@LindaFitch Жыл бұрын
I have updated my washer, how do I know if it is updated?
@michaels.8321 Жыл бұрын
Watch the video again starting here at 2:23 . If software version is 85 or higher, you're good.
@nvmy_m3 Жыл бұрын
I got mine July 2022. Mine was JT-55. looks like i need to update
@mic7856 Жыл бұрын
How can this app not be compatible with my Samsung A11 phone?
@lauren2102 Жыл бұрын
Same here. So are we just doomed I guess?
@mic7856 Жыл бұрын
@@lauren2102 Ok I just downloaded the app from Samsung site and everything worked fine.
@JTSWEENS1 Жыл бұрын
C'mon Samsung. You have to do better! This is nowhere near user-friendly.
@zagbuck6153 Жыл бұрын
for anyone stuck on “update available” not showing up the same thing happened to me but when i went to the planner tab in the washing machine tab the update option should be there. the instruction screen won’t pop up unless you click it, then once you click start you’ll have to start the machine the “dn” showed up for me then disappeared without flashing. but once it disappeared completely i couldn’t turn it on so i waited the 15 minutes then after i could turn it on again when i went to the information tab it had the 91 so i’m assuming that it worked.
@jeangordon5503 Жыл бұрын
Thanks, I got confused by the stops and starts
@zagbuck6153 Жыл бұрын
@@jeangordon5503 no problem jean!
@jmontigny7367 Жыл бұрын
Thank you for this video - update went like a champ. It was much easier than I first imagined it would be! Now the refrigerator wants to chat me up. I'm guessing the dryer is next. I'm trying to decide if I like having all these smart appliances. I suppose I shouldn't have watched the latest Terminator movie before doing the update. 😳
@SilverVeloz Жыл бұрын
Just checked mine. It's on software 91. All good
@shousley5817 Жыл бұрын
Kathy, texting works, although you're trading thoughts with a computer. I guess it's what the world's coming to. Nobody wants to work anymore and big companies are the worst. I did discover after a couple of days of frustration that our machine already had the update. apparently the machines delivered in the last months of 2022 had the fix. If you haven't already, just turn on the machine and press the following button in this order: Temp-Spin-Rinse-Spin. The number 001 will appear followed by the software version number. Mine was 91, which is greater than 85, making it good to go. Sure hope I never have to visit a Samsung issue again,
@jmontigny7367 Жыл бұрын
Mine was delivered in November 22 - software version was in the thirties. Can't depend on date of delivery when deciding if the update is needed or not. You definitely need to go through the steps and verify, even if you think it may be unnecessary.
@LanceSR31 Жыл бұрын
Would be nice if the update also didn’t delete the washer from the smart things app. Can’t reestablish a connection with washer and app because the error code 9c8 won’t allow you to get the Smart Control to go to ap mode to connect. Anyone have a work around this issue? Had to call out service
@WilliamWeicht Жыл бұрын
Worked like a charm! Thank you!
@meganclarke6123 Жыл бұрын
Mine is only version 53, so needs the update, but even when I got to the information tab from the menu, I’m not getting any option for the update? So confused.
@maritzab8039 Жыл бұрын
I'm having the same issue
@shousley5817 Жыл бұрын
What a hassle! But, finally, here's a quick way to see whether your machine even needs an update. Mine didn't. kzbin.info/www/bejne/oKHXi4qVjqmonM0
@SarahB-kk8wg Жыл бұрын
Mine threw an error code mid-cycle when the software updated. Now it's totally unresponsive.
@lola_j9511 Жыл бұрын
2:33 For everyone that is unable to see the update. I would check to see if it has already been updated. 3:00 just like it states in line 7, software version 85 or higher means it’s updated.
@arizonalifestyle79 Жыл бұрын
I'm getting stuck at the part where it says update is available for washer. But when I click that tab it doesn't bring up the update, it only goes to the screen to start the washer. Anyone know what I need to do to get the update started?
@GraalSlim 4 ай бұрын
Necro reply but any updates to this?
@cynthialee8634 Жыл бұрын
Mine stays in registering mode for eternity and never flipping registers. How about Samsung just sends me a new washer because this is bullshit! Move the device closer to the WiFi router, move the obstacles between the two... like what, the wall? This is stupid. So now I’m gonna catch fire. Samsung, do better. Complaints coming your way.
@shousley5817 Жыл бұрын
Ashley, After an hour I powered up the washer...nothing about an update. I checked the Information Version Info. Not sure I understand the reference to the numbers. First row of numbers is 02986A221217(A131) Second Row 21093150,22121391, Third Row 21042702,FFFFFFFF Controller Version WW(D).SC.0.473/2.0........ Any Guesses? Frankly, I have no idea where to go from here. I still have a backup plan to have the Samsung Tech pay us a visit.
@wrexz Жыл бұрын
You're looking for the 91 at the end of the 2nd row. It says anything ending in 85 or higher is the updated software
@viewsthatfade Жыл бұрын
Thanks, randomly saw an article about a recall. Nice that an update helps keep things safe. Samsung products are very stylish l.
@komalkishore Жыл бұрын
I am able to update samsung washer software. does the dryer need update too?
@RiNi-pg6oi Жыл бұрын
Washer needs the update. What you have to do that isn't explained so well, is that after you sync to your phone you have to turn off the washer and leave it connected in the App. Then let it sit. In my case I walked away a few hours. Then I came back and turned on my washer. The App then alerted me to an update. The problem I'm having is that when I click on the update it brings me to the "Laundry Planner" every single time. Samsung definitely does not get my vote of confidence.
@jasonwrubel5975 Жыл бұрын
Yes I’m wondering the same. How do you leave it connected in the app?
@shousley5817 Жыл бұрын
How about printed step by step instructions??? Nice music, award winning video but unless you're already a Samsung tech it's worthless. AND there is not a single word in the manual about the wifi capabilties.
@ashleyh7073 Жыл бұрын
It was fairly easy once figured out. Keep in mind you need wifi at your home for this to work. (It also says if you dont have wifi contact Samsung for a thing to manially plug in for the update) Just download the ap if you dont have it already, open the ap, and follow the set up steps the ap prompts, then while standing next to your washing machine click add the device and follow the steps the ap prompts you with. It shows scanning the QR code in the video but its not necessary if pressing the smart control button when prompted to do so while standing next to the washer. Then once the device has been successfully added, turn it off, wait a fulll 60 minutes. Turn it back on and while standing next to it, look in the ap and it should say that an update is available. Click the device, and press NEXT, Then press START. Wait a full 15 minutes. Your washer will turn off on its own thats normal just wait the full 15 minutes then turn the washer back on. It should be updated. You can check by clicking the 3 dots in the top right corner and clicking information. If the second number ends in a number 85 or higher youre good.
@shousley5817 Жыл бұрын
@@ashleyh7073 Amazing...How long did it take to figure it out? Thanks for the step-by-step explanation. It still sounds too complicated, more complicated than any wifi device I've ever installed. I tried to order the dongle but alas, Samsung says none are available. I downloaded the "one app does everything" SmartThings but no luck, and none of the steps included a QR Code...so far. I'll try again, but there is hope Samsung has arranged for a tech to come by next week. I can cancel if your help reply works. Thanks Ashley
@ashleyh7073 Жыл бұрын
@@shousley5817 It took me a few minutes to figure out since the ap walked me through the steps, but did take a while to do since it requires a lot of wait time. What step are you stuck on?
@shousley5817 Жыл бұрын
@@ashleyh7073 Finally got to the point where the phone and washer are talking to each other. now I'm doing the wait and see part. I'll check back in a couple of hours.
@kathy3230 Жыл бұрын
Try waiting on hold for 1 hour 10 minutes so far! Terrible customer service!
@marys8743 Жыл бұрын
I checked my serial number and my washer needs the update. I downloaded the app and connected washer. Turned on the washer after hour and forty minutes and I’m not getting the software update notice.
@leo122 Жыл бұрын
Same here
@geoamaya3531 Жыл бұрын
Same here
@mayracastro2767 Жыл бұрын
Same issue
@michelleduncombe7764 Жыл бұрын
Same
@mark5384 Жыл бұрын
"If you did not see the pop-up message, or if you accidentally closed it, then you can still check your current firmware version and see if an update is available. Tap More options (the three vertical dots), and then tap Information. If an update is available, the FIRMWARE UPDATE button will be enabled. Tap it, and then tap UPDATE NOW."
@JulieDeVall Жыл бұрын
whelp, done this 3x and still says same version, 57.....which is less than 85.......ugh.....
@anthonylee3261 Жыл бұрын
Same
@CherRN88 Жыл бұрын
Same!
@jenniferms803 Жыл бұрын
Just did this....My WA51A was brought in November but delivered in December 2022 and it had 91.
@anitathompson538 Жыл бұрын
91 means software was updated before I received it.
@replied631 Жыл бұрын
@@katrinacao5797 no need im samsung csr. 85 below needs to be updated
@bani20111 Жыл бұрын
Would you mind share the screenshot of the version. I got WA52A same as you in Nov and I followed above steps but unable to determine which version but unable to figure out.
@jenniferms803 Жыл бұрын
@@bani20111 I just uploaded a short on my channel to show what it looks like
@michaelherndon1444 Жыл бұрын
Service repaired mine and now it says EB 56 as software version. My old control panel was jt 91 but still throwing error code. I can't get answer from Samsung if the EB 56 is correct after parts replaced.
@maryshipman2336 Жыл бұрын
Y2s