I’m so glad you found the video helpful. I hope your repair goes well.

Are you happy with the unit?

@aceofspades6667 No real issues. Only problem I had dealt with restarting it after I had to kill our gas supply for a few minutes. I was replumbing the gas line under our gas cooktop during some cabinet renovations. I turned off the gas supply at the meter. When I turned the gas back on, the water heater logic went apeshit. Error messages non-stop. Took 15 minutes of fumbling with the controls, acknowledging further error messages, etc, til it somehow started working again. With my old dumb water heater I'd just have had to relight the pilot. Could do that in my sleep. So, it's worked fine since then. But it made me realize going efficient and high-tech has its downside, and I am now at the mercy of dozens of sensors, circuit boards, etc that could go south at any time.

HexClad pans are uniformly thick and heavy. No one would claim that they are lightweight. They are a hybrid design that is meant to combine some of the features of stainless steel, nonstick, and cast iron cookware. They heat up quickly and uniformly. They brown and sear foods beautifully. They maintain heat much like cast iron. They provide even heat distribution so your foods will cook evenly, and your sauces will simmer uniformly all across the surface. They are wonderfully easy to clean by simple handwashing. Their nonstick surface helps foods release easily, while the raised stainless steel pattern in the cookware sureface helps to protect the nonstick material from metal utensils if you choose to use them. But please note, they are not, strictly speaking, nonstick cookware. They are not designed to perform the same as a dedicated brand of nonstick cookware. If that's what you want to cook your eggs with no oil or butter like The America's Test Kitchen test, then buy a true nonstick Teflon pan and be prepared to replace it every 2 years or so. With reasonable care, HexClad will last many years. Only you can decide if they are worth the price. There seems to be a lot of HexClad haters out there who want to discredit this brand. I've seen them doing torture tests on these pans such as digging the tip of a sharp steel utility knife into the nonstick material to see if they can gouge some of it loose. Or they will run an electric mixer all over the surface to try to damage it. That may be the way they like to treat their cookware, but it certainly is not the way I treat mine. Their abusive treatment of their HexClad pans seems like nothing more than clickbait rather than reasonable use. If you are curious about HexClad, buy one pan, preferably on sale, and try it out. I recommend the 10 inch skillet. That's what I did. For me, it proved to be everything the manufacturer claimed.

I do still love the set up pans. As I washed them today, all I could think is that we've owned them now for 4 years... and they still look and work great! I have had others comment that they didn't last as long for them, which I find strange to hear. I do tend to cook things on lower heat for a little longer versus high heat for shorter lengths of time. I don't know if that has anything to do with why they continue to stay in such good shape with so much use? All I know is that these pans have to be one of the best purchases that we've made. I hate dish washing, but find it so satisfying as I wash these pans. Anyway, thanks for your note. If you do end up getting a set - I hope you find the same and love them as much as I do.

Thanks for the comment. For me, I never really think anything really lasts a lifetime anyway. If a set of pans are used constantly and still look like new five years later - I guess that is a win in my book. I know none of the other pans we've ever had have ever lasted this long while looking this good. Especially for non-stick. Most that we owed in the past would start to have the non-stick surface start to flake away... and we all know that certainly is not healthy.

Sorry for the late reply - but to answer your question; we have not had any issues storing them stacked, metal on metal. Cheers!

You can get some from Amazon ….Pumice stones for cleaning

Good to know! Thanks for the tip!

Yep - still happy as can be with these pans. (Sorry the delayed response.)

We don't use the wok much in our house. I probably should use the wok more, but we use the other pans so much that I essentially cook with them, wash them, and set them aside to dry... and then just grab them off the drying rack next time I cook. I hardly ever even open the pans cabinet anymore... so I forget to even use the wok and instead just use the pans. Yikes, this clearly shows my bad cooking habits. Anyway, I'm sorry to hear you scratch the wok... how did it happen? After years of use I haven't scratched any of the pans... and I'd love to keep it that way - so I'd love to hear how it happened if you don't mind sharing? Also, thanks for sharing your comment. My experience with these pans has been so positive. However, it is good for people to hear the negatives too - so thanks for sharing your experience!

@@buck4mt I used metal tongs to get stir fry out and it really marred it. It was a fight to get them to replace it as the Costco representative had told us if any scratches in the nonstick layer happened they’d replace it. As far as the other pans I can’t complain I’ve never had any issue with sticking which seemed to be most people’s problems when the complain about hexclad. I just think for what you pay their warranty should cover damages especially if you’re gonna tell people to use metal on the pans.

@@TheHuggybear516 Thanks for letting me know, I'll avoid using metal tongs. Regarding their warranty - I couldn't agree more with you!! They certainly go out of their way to promote that it is okay to use metal cooking utensils, so if that's what causes a scratch - they should certainly stand behind their warranty!

Thanks for adding your personal experience. It is helpful for others to get more than one perspective. I'm shocked to hear that you find that food sticks to your pans. Ours are still holding up extremely well and we use them daily (or really close to daily). They still wash off so easy - I love it. But, I do confess that we often cook at low temperatures, so maybe that's why? Anyway, thanks again for sharing your experience.

Funny, I haven't had this problem... but I can certainly see how the handles could get slippery if your hands are oily. Thanks for the comment and your thoughts on the pans!

Thanks for sharing - that's great to hear!

That's what the lifetime warranty is for if you actually have problems. Better than paying for other expensive cookware and having to still replace them. I'm swapping more of these in to replace our heavy cast iron. The family keeps wanting to remove the seasoning from carbon and stainless so they look "nice". These hybrid pans are the best.

@@davidmccarthy6061 the life time warranty never include normal usage wear, the wearing of the coating will not be covered by warranty better to teach your family how to use carbon steel or cast iron properly. the stainless steel don't need seasoning