That's a weird one. Maybe try updating the TV's software and then try again?

We will be cooking up a video shortly about the post-update tips and tricks. We have noticed that if you are doing anything with your phone such as texting, searching the web, etc. that the set-up process may not complete. Booooooo.

@@airetheaterdesigns I have an old Play 1 that won’t reconnect to its network and it’s ridiculous how difficult this is! It shouldn’t be like this!

@@29Stumps I agree. We have seen more issues with legacy/older gear than with newer. Try: 1 - When it says "Can't find blahblahblah" press "System Settings" and then "Join This System". 2 - Make sure you are signed out of any other systems (friend' s house, vacation pad, etc.) . 3 - Make sure you are physically close to the Play 1 when you do this...like a few feet away. 4 - Make sure you have all other windows closed on your phone/device and don't be texting/browsing. Good luck!

@@airetheaterdesigns thanks so much for trying to help…..

Spectrum has a number of different cable boxes. I would call them and ask them where the power settings are on your particular box...they should be able to get you squared away.

Nice! We're glad you're back in business. Thanks for stopping by!

Remember...only G rated for you!

Thanks for the good word! You must be a mind reader as we were just discussing this the other day. We have it on our radar...just need to sell a few things to save some $$$ to buy it.

Not true. If you send in the invoice showing DOP with the RA (return authorization), it is a year from DOP (date of purchase). I have been handling RAs for 20+ years with URC and what I typed above is the way it works.

You can definitely use the Max 7 units as WiFi extenders with another one as the gateway unit. This will give you better roaming than using 6E Pros as you can use fewer units (mainly for larger homes). Question: Just so I'm clear...you're using modem>separate router>Eero currently...correct? Is there a reason you aren't using modem>Eero as router>switch? You'll have better data on network metrics doing this.

Yes you are right on the current setup, the reason being is I have an IP camera (with static IP configured to the router), the switch and modem don't required 3 ports but the eero 6 only gave 2. But in the new place which is larger I plan on doing modem -> eero 7 router -> switch -> eero 7 max nodes. How many do you think I'll need? The place is 3 levels and around 5.5k square feet

@@kirps100 Depending on how much coverage you need outside, your building material and the location of the gateway...2-3 units. Just did a 2900 sq.ft house that is 3 levels with one (however, outside wasn't great and required another unit). Please consider buying them through here if you aren't in the So Cal area! Thx! >>> amzn.to/3XdQ0H7

Thanks for the good word! If you're undecided, IMO...go with your gut. Speakers are something that can be easy to agonize over, especially when you are on the fence. If you hear that treble AND have an inkling that it will be a problem for you...it's going to be a problem for you. However, does the treble bother you or are there reviews that point out the treble and the possibility of treble bothers you? If it is the latter and you like the sound of the B100s more, jump on them! NOTE: Position and the room will accent/decrease the treble and brightness. Super live room with hard surfaces and speakers up high = lots o brightness. Shag carpet, minimal openings to other rooms and 8' ceilings = less live. Speakers are very individual. For me, the B100s are amazing and I'd take them over the R3s. However, that's just what my gut and ear tell me right away. It doesn't make it right for all...just for me. Thanks again for stopping by!

Unfortunately all streaming options (ex: Heos, MusicCast, etc.) have similar pain. Prior to the tumorous update, we would say that Sonos was the best at minimizing pain and with tech support. Now....Booooooooooooooooooo.

Maybe the TV is too old? Check the model number and see if it has BT.

They should "age out" after 3 days once they are no longer seen by the network and the app. This was the way the old app worked...I haven't tried it with the new. As long as your son doesn't live with you and they aren't connected to your network, they should disappear. It is odd that Sonos doesn't have a "Remove this speaker" option. P.S. Let us know if this works as the new app has some quirks. Thx!

WAY better than Bose 251s and we've sold a lot of those over the last 25 years. Better bass, more natural sounding and cleaner highs out of the Sonos. The Bose sound kind of "boxy" and hollow BUT this is something that you see with many outdoor speakers in the $200-$400/pair range. The Sonos better sound better as they are 2X the price.

Good questions. Tri-band (Wi-Fi Bands - 2.4-GHz: 4x4 (Tx/Rx), 5-GHz: 4x4 (Tx/Rx), 6-GHz: 4x4 (Tx/Rx)...it's hard to find exact speeds as we have seen varying numbers BUT up to 4.3 Gbps WiFi on 6Ghz...I couldn't find separate band maxes. HOWEVER, this is very dependent on devices used for testing, cabling running through house, walljacks, service, etc. For me, I'd be happy getting 1Gbps at this moment due to fluctuations in all the above.

​@@airetheaterdesigns Thanks for the info I guess I'm getting the Deco BE95 then. It's quad band with known speed for each band. Please consider reviewing that mesh router one day.

Thanks buddy! See you soon!

Nice! Thanks for stopping by!

and we love you!

Listening comprehension is crucial. There are 6 different remotes that could be addressed here.

What are some of the issues you've been experiencing? Has it been going on prior to May (this is when they introduced the new app)?

Awesome! Thanks for stopping by!

Nice! We're glad it helped. We would say this in French but all I remember from French class is "ducks in orange sauce" and "bicycle shed". Thanks!

Same

Same ​@@aheli736

You may not have this option on your TV. What's the model number?

@@airetheaterdesigns I have the same issue. ITs the M4500.

@@Plasticjesus504 Check the manual as that model may have a different menu than most of Samsung's line. That TV has BT but unfortunately it is literally one of the worst TVs on the planet for BT and app connectivity. Try bringing your devices closer to the TV and pray to the TV gods.

Was it doing this before the update in early May or afterward?

S2 was good...the new app (let's call it S3 although no one does) is absymal. People need to be fired over it.

What do you mean exactly by wireless? Are you using streaming apps through the receiver wirelessly, are you hooking up wireless streamers, etc.?

He wears many hats.

Nice! Thanks for stopping by.

They do. They are more of a sleeping bag for when your speaker wants to go camping.

@@airetheaterdesigns 😄

Thanks for stopping by!

​@@airetheaterdesigns my tv does not show blutooth speakers

@@blackmafiayt107 You may not have this option on your TV. What's the model number?

@@airetheaterdesigns how to find model number I do see a model code

@@blackmafiayt107 It's on the back of the TV. Once you find it, you can look at the manual on Samsung's site to see if your TV has BT capabilities.

Energy Saving ON = Box goes to sleep. Energy saving OFF = Box stays awake. The bouncing logo is a screen saver that should go away when you press any key. When you see the bouncing logo, the box is ON as nothing shows up when the box is powered off.

Just saw this come through...if you still have Google mesh, what is or isn't working?

@airetheaterdesigns it just plays hardball till you get it to work

@@davidmcnamara8759 Have you had the problems prior to about a month ago (before the last update)? If so, make sure you have all mesh and router units on the same SSID (don't have different network names) and put the Sonos units on a static IP (under IP reservations with Google) when your Sonos is up and networked. This fixes lots of problems with disconnects and possibly yours.

We like the way you think. A point we like to get across as well is that what a machine thinks is the best sound (YPAO, Dirac, Audyssey) may not be the best sound for you so feel free to experiment. Many people are led to believe that these correction systems are the Holy Grail and discussions like yours can shed some light on the subject.

You most likely will want to cross them over somewhere in the 70-100 Hz range depending on room and wall proximity (small vs large). Go with what sounds best to you.There are times that LARGE in speaker settings can be better but this probably isn't one of those times. We had 150 per channel in our demos (.08 at 20hz-20khz) but you can definitely use less. Enjoy them!

@@airetheaterdesigns thank you for your answer. Did you use the subwoofer with these as well during the demo?

@@vanderhoff66fu Not a KEF model but we did test with and without.

See if it looks like in the link below. That may work for you. If not, call the cable company and they can take you through it. kzbin.info/www/bejne/aWLFh4iYnrlkmK8

Waist is the center of one's body.

Good question. Many of our clients aren't aware of some of these elements so we wanted to include them in this latest snippet. We will have a comprehensive review once we get more time with these. See our Part 1 for some observations that are specific. In a nutshell so far: Very premium build-quality. They are solid and their method for adjustment (cups slide up and down post) seems more robust and quality than you see with Sony and Sennheiser. We are comparing them right now to the Sony XM5s. Tight fit: The earcups "attach" very close to the side of the head, providing sort of a "locked in" feeling. If you like the feeling of being immersed in the listening content, this can be a good thing. If you are giant head guy (I am giant head guy), this might be too tight for you. Sonos claims that these fit 95% of heads. Head the size of an orange or a watermelon? Too bad. One touch soundbar sync: This feature with Sonos soundbars (currently just the Arc but future firmware will include the Beam and Ray) makes it easy for the tech-averse to "zap" music from their soundbar to the headphones. Many people aren't comfortable with going into Bluetooth settings, turning things on/off, pairing, etc. and this feature will be good for Sonos clients that aren't comfortable with these adjustments. Good noise-cancelling: These do a very good job in getting rid of external noise. So far we'd say the Sony and Sonos are comparable in this realm. More to come. Thanks for stopping by.

I'm actually on a training with Sonos right now. For the new app, full Android support will be coming in a future update. I know this is vague but this is what they are releasing as of this second. Q&A is in 5 minutes...I'll try to get more clarity.

They said "There is no ETA yet as we want to get everything else handled first". Boooooooooooo. We'll be making a video about the new app shortly as soon as we get finished with some of our current projects.

Thanks for stopping by. From what I know, it isn't there yet but it will be coming shortly in a firmware update. We've seen them add a bunch of stuff (ex: sleep timer, volume ramp speed, etc.) in these updates and they did announce that this will be one of the fixes.

I would call Sonos (early or late due to their app debacle and questions about their new headphones) and let them know this. BUT if you don't want to waste three hours, I think you have an older or wacky router and it isn't issuing IP addresses when it is supposed to. The static/reservations IP section in the video should help. P.S. Power-cycling the Sonos units once your network is back up may work also. If you are getting a prompt about S1 blah blah blah S2 compatibility when you say you have to rebuild the system, it may be easier just to upgrade the old unit. Sonos regularly has specials to do this.

Order them both through Crutchfield and see what you think. Send back the loser. Here's a link that will help you and us. www.pntrs.com/t/1-9448-301982-9448?url=https%3A%2F%2Fwww.crutchfield.com%2FI-rppjc1FYL%2Fp_839XTB1HGB%2FMartinLogan-Motion-XT-B100-Gloss-Black.html If you like dynamic sound (the XT B100s will be more forward/bright than your BP20s) and awesome imaging, 99% you'll like the ML. If you don't like live, bright sounds, get annoyed at concerts due to loudness or ever thought the BP20s had too much brightness or loudness (they actually don't have much of this so this lets me know the characteristic that you most likely would prefer), go with the KEFs. We sell them both but I like the ML for the .01 that's worth.

Thanks for stopping by!

Thanks for chiming in. FYI...setting reserved or static IPs only takes 1-2 minutes with most network products. This has aided many of our installs. The common thread that we see with most Sonos problems is poor network design and as everyone isn't a network expert, this is a hard one to fix globally. Our biggest tip is "When in doubt...call Sonos...it's free!"