Hi, try joining our community and asking there: groups.google.com/g/collaborationsimplified

I don't believe it is - not listed as supported on Cisco's site.

Hello! I believe this would be 'Serial Routing' and is possible. More info here: learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue?tabs=agent-selection#step-4-select-your-agent-routing-options

Thank you! 👍

That's a great question and all those are valuable features for a call center. We'll have to see how it's addressed once this becomes generally available.

Thanks for watching!

Thanks for the question. I was using the Teams app on my Windows PC (vs. web), I wonder if that makes a difference?

@@CollaborationSimplified Hmm but Copilot lab is a website right and the bookmark button is missing there. Shouldn't be dependent if y ou got there through web app or desktop app

You're right! The only other things I'm thinking could be happening are 1. Browser compatibility (try different browsers), 2. Possibly not out in your geo or tenant yet

Hi, thank you! The bookmarks only show up if you Sign In and the 'work' tab shows up (see 2:08 in the video).

Thank you! 7:40 interesting, I haven't this option for my own recent chats. By the way, it's an european Tenant. hopefully it comes later, we will see😅

Thank you! 💯%

Thank you and well said! The topics covered here are exactly what I cover with all my customers.

Great question - best to assess overall capabilities of the platform and decide on function, cost, support, scalability, etc. Let us know what you decide.

Hello, the estimate (bottom of article) is Summer 2024. techcommunity.microsoft.com/t5/microsoft-teams-blog/introducing-the-queues-app-enabling-customer-engagement-in/ba-p/4095971

Did you get this working on a DX80?

this is a question or an affirmation ? and RMA o support is still available if we apply the change? where do we download de OS?

My pleasure!

I believe the closest we can come is this level of exception handling: learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue?tabs=call-exception-handling#no-agents-optedlogged-in-set-how-to-handle-calls-when-no-agents-are-optedlogged-into-the-queue

Best path forward is to search for jobs on careers.microsoft.com - good luck!

Hi there, yes - you can use shared calling for your scenario. The more recent video on this is here: kzbin.info/www/bejne/bnPQl2N4g9x-eaMsi=rfUqoARIAjWcbRml

@@CollaborationSimplified Thanks a Ton

You'll need to add a Teams Phone license - that will unlock the features you mentioned. learn.microsoft.com/en-us/microsoftteams/here-s-what-you-get-with-phone-system

Hi, have you been able to determine if that particular model supports MTR? Cisco has these models listed: www.webex.com/us/en/solutions/microsoft-teams-rooms-cisco-devices.html

Hi there, great question. I believe your question would apply to all Microsoft Teams Rooms (MTRs) and not just this particular Cisco endpoint. There are a variety of methods used to secure these devices, mainly via conditional access, Intune, and yes the p/w can be set to not expire. Here is a doc with more info on the p/w portion: learn.microsoft.com/en-us/microsoftteams/rooms/create-resource-account?tabs=m365-admin-center%2Cgraph-powershell-password#turn-off-password-expiration and you can find other related docs in this guide on how to further secure MTRs.

@@CollaborationSimplified thank you very for your response and also guidance. Much appreciated!!. We are starting a POC and excited..

Totally possible. You can nest auto attendants (aa). First aa lists the languages and then sends off to another aa that offers options.

@@CollaborationSimplified ok so it has to be different auto attendants cant create sub menus in one auto attendant right? Do you have a video on this by any chance?

@@CollaborationSimplified appreciate your prompt reply

You're welcome. Yes, my understanding is it's via a different aa. Fairly easy to do. You basically redirect the menu item to either an Operator, a call queue, another voice app, a number, voicemail, an announcement, etc. I can share a screenshot on our support group if you ask there.

@@CollaborationSimplified Thanks a lot I had an idea of doing this but just wasnt confident enough. I was able to make the sub menus out of it appreciate you

Yes! kzbin.info/www/bejne/l2qxZpeJpblpaJYsi=aXKZfoFJQOKm6gAT

Thank you!

Not yet - but stay tuned!

I don't believe this is supported. Only PAYG plans or direct routing or Operator Connect listed in Shared Calling docs.

Possibly via some customizations, but not out-of-the-box. I do agree that's a great feature to have.

@@CollaborationSimplified thanks. I think it's the biggest feature holding Teams back from being functional for a small or medium sized call centre. As a contact centre manager, im really only after basic agent performance numbers and wrap code data- the rest is just "nice to have"

Thank you, this is great feedback. On the agent performance I think we're there on the historical side? Real-time will be coming with the Queues App - were you able to watch the video on that. Hopefully Queues app also addresses wrap up codes. Summer time. Thanks again!

@@CollaborationSimplified thanks yeah i think you've got the right agent performance data. Queues looks great! If it has wrap codes i think it would be viable for many orgs to use instead of paying megabucks for contact centre software from other parties.

Hi there! There's a great list of Teams headsets here: www.microsoft.com/en-us/microsoft-teams/across-devices/devices/category/headsets/36

Hi, you're right - I don't see corresponding CLI in the native reports either. I'll ask around to see what options exist, good catch!

@@CollaborationSimplified any update on this?

Look above under the pinned message, there is a direct link to the post. We use the group to discuss and provide edits with screenshots, to simplify the config steps.

Excellent - thanks for letting me know!

Hi there, you'll need an MTR license. More info here: learn.microsoft.com/en-us/microsoftteams/rooms/rooms-licensing

@@CollaborationSimplified Ah - So I'd need to add to my MS365 Personal account both Microsoft Teams Essentials (or Business Basic?) and Microsoft Teams Rooms Basic (or Microsoft Teams Rooms Pro?) - so about $25 pcm? Is that right..? Sorry for my ignorance on all things Microsoft..!

Hi no worries! I noticed you also posted on our support group, which is perfect. I'll continue this conversation there, thanks.

Hello, I didn't test this scenario - but one feature of these devices is that they can dual register to both Webex and Microsoft. That may be a bit costly but will ultimately allow you to have native join experiences on both platforms.

My pleasure!

Glad you enjoyed it! Maybe time for a refresh video? :) Three years is a long time in tech, time flies!

Glad you liked it!

Hi there, checkout this link from Cisco: roomos.cisco.com/doc/MTR/WebexCall

Thank you! Cheers!

Hi, AFAIK - no. Your scenario is 'cradle to grave' reporting and important. However, I don't believe you have that with the PBI reports I've shown. The Queues App (requires a Teams Premium license) that will come out later this year will likely have a report like this in the future.

Hello, yes! That's totally possible.

Thanks for watching!

Awesome, thank you!