What about if you answer do you need work sponsorship and answer yes does that disqualify you
@ISDPCMAN7 күн бұрын
Where can someone get a list of questions to ask a business before offering them Teams Phone as a replacement to their existing PBx?
@CollaborationSimplified7 күн бұрын
Hi, try joining our community and asking there: groups.google.com/g/collaborationsimplified
@mmmppaz10 күн бұрын
is this aplicable to a DX 80 ? so anyone tried?
@CollaborationSimplified8 күн бұрын
I don't believe it is - not listed as supported on Cisco's site.
@suprafiend11112 күн бұрын
Hi Shervin! Is there a way you can put agents in a particular order to answer in a channel when in a que?
@CollaborationSimplified8 күн бұрын
Hello! I believe this would be 'Serial Routing' and is possible. More info here: learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue?tabs=agent-selection#step-4-select-your-agent-routing-options
@the1000enko21 күн бұрын
To apply policies for multiple users Select all users and click edit and then it applies policies to all selected users 🎉
@CollaborationSimplified8 күн бұрын
Thank you! 👍
@TimBanting-t6s21 күн бұрын
Does this also offer voicemail, reording and transcription, and conversation summarization? Or would I have to look towards Dynamics 365 Contact Center Voice
@CollaborationSimplified8 күн бұрын
That's a great question and all those are valuable features for a call center. We'll have to see how it's addressed once this becomes generally available.
@kevinb728923 күн бұрын
great information. Thank you for sharing.
@CollaborationSimplified9 күн бұрын
Thanks for watching!
@AnoopManghat24 күн бұрын
Need some help. Is this normal? I can see the bookmark button when I click into View prompts. But going further into Copilot Lab, the bookmarks button isn't there on any suggest prompt even if I hover. And historical chats also don't show the bookmark button (despite being in Work mode). I was using it in the web (I have Copilot for M365, in Asia).
@CollaborationSimplified8 күн бұрын
Thanks for the question. I was using the Teams app on my Windows PC (vs. web), I wonder if that makes a difference?
@AnoopManghat7 күн бұрын
@@CollaborationSimplified Hmm but Copilot lab is a website right and the bookmark button is missing there. Shouldn't be dependent if y ou got there through web app or desktop app
@CollaborationSimplified7 күн бұрын
You're right! The only other things I'm thinking could be happening are 1. Browser compatibility (try different browsers), 2. Possibly not out in your geo or tenant yet
@manitu865226 күн бұрын
Nice video, thank you! I haven't the Bookmark prompt option yet for my own Copilot Chats. Is that comming soon?
@CollaborationSimplified26 күн бұрын
Hi, thank you! The bookmarks only show up if you Sign In and the 'work' tab shows up (see 2:08 in the video).
@manitu865225 күн бұрын
Thank you! 7:40 interesting, I haven't this option for my own recent chats. By the way, it's an european Tenant. hopefully it comes later, we will see😅
@advmoto78627 күн бұрын
I am an authorized user for all the AA & CQ yet i am getting a message on powerbi as You do not appear to be authorized to view auto attendant data. please contact your system administrator. I also tried with Teams Admin credentials and i still get the same error as above.
@brahmajithms479Ай бұрын
Great content! Simple and effective presentation Shervin. There's a long way for AI's to go and we will be living on an AI era soon.
@CollaborationSimplifiedАй бұрын
Thank you! 💯%
@minimumviablepizzaАй бұрын
Great video and explanation. It's so easy to assume everyone is up to speed with AI but most people are still at the early stages of learning about it.
@CollaborationSimplifiedАй бұрын
Thank you and well said! The topics covered here are exactly what I cover with all my customers.
@CollaborationSimplifiedАй бұрын
For questions about this video, please join our free Community here: groups.google.com/g/collaborationsimplified Your question may have already been answered or you can start a new conversation to ask our experts.
@alexanderhannonАй бұрын
Thank you Shervin! This was a very helpful video :-) I was just wondering if its possible to bulk upload external telephone numbers to Microsoft Teams. Just so that when an external telephone number calls we can see who it is because we already have there number saved. I have only been able to add telephone numbers manually for each client. This will be helpful for when clients call our direct line.
@DDI-AIАй бұрын
cool video, would you recommend using teams for the call center for the catering multi branches business or its better off to use some exciting PSTN existing business like RingCentral
@CollaborationSimplifiedАй бұрын
Great question - best to assess overall capabilities of the platform and decide on function, cost, support, scalability, etc. Let us know what you decide.
@wallstrgod1301Ай бұрын
Hello, is there an estimated date/month when this will launch ?
@CollaborationSimplifiedАй бұрын
Hello, the estimate (bottom of article) is Summer 2024. techcommunity.microsoft.com/t5/microsoft-teams-blog/introducing-the-queues-app-enabling-customer-engagement-in/ba-p/4095971
@deepakthoughts4267Ай бұрын
It's applicable for Cisco DX80
@CollaborationSimplifiedАй бұрын
Did you get this working on a DX80?
@mmmppaz10 күн бұрын
this is a question or an affirmation ? and RMA o support is still available if we apply the change? where do we download de OS?
@asaadAIАй бұрын
thanks for the content
@CollaborationSimplifiedАй бұрын
My pleasure!
@ajjukumar17212 ай бұрын
How to redirect call option, if any of the user added in the resource account is out of office
@CollaborationSimplified2 ай бұрын
I believe the closest we can come is this level of exception handling: learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue?tabs=call-exception-handling#no-agents-optedlogged-in-set-how-to-handle-calls-when-no-agents-are-optedlogged-into-the-queue
@BlkGunBoogie2 ай бұрын
Can I send you a resume?
@CollaborationSimplified2 ай бұрын
Best path forward is to search for jobs on careers.microsoft.com - good luck!
@fangas2 ай бұрын
Hello. On my comapny we just need to use outbound calls. Can I use Shared calling? We will not have auto attendant, just a group of users who will call to users. Thanks
@CollaborationSimplified2 ай бұрын
Hi there, yes - you can use shared calling for your scenario. The more recent video on this is here: kzbin.info/www/bejne/bnPQl2N4g9x-eaMsi=rfUqoARIAjWcbRml
@fangas2 ай бұрын
@@CollaborationSimplified Thanks a Ton
@nithingowda.m10312 ай бұрын
Hi what kind of Microsoft license do we need to setup a teams call center ? because in our business we use M365 E3 license but it doesn't support (Auto attendants ,call queues, holidays, resource accounts) it shows lock symbol.
@CollaborationSimplified2 ай бұрын
You'll need to add a Teams Phone license - that will unlock the features you mentioned. learn.microsoft.com/en-us/microsoftteams/here-s-what-you-get-with-phone-system
@garyghag772 ай бұрын
Hello Sir, I factory reset my Cisco Room Kit Model: TTC7-23 and there is no firmware update downloaded, nor do I get the option to install MS Teams Rooms OS. Is there a workaround to manually update the firmware?
@CollaborationSimplified2 ай бұрын
Hi, have you been able to determine if that particular model supports MTR? Cisco has these models listed: www.webex.com/us/en/solutions/microsoft-teams-rooms-cisco-devices.html
@musicmetalmartialmotor2 ай бұрын
Very helpful content and simple steps. One query, does exempting MFA for the resource account, setting password never expires are mandates for this setup too or can we keep MFA and pwd asis .. cause security teams dont want to have this risk.. despite only using MTR licensing...pls advice if you see this msg...tq
@CollaborationSimplified2 ай бұрын
Hi there, great question. I believe your question would apply to all Microsoft Teams Rooms (MTRs) and not just this particular Cisco endpoint. There are a variety of methods used to secure these devices, mainly via conditional access, Intune, and yes the p/w can be set to not expire. Here is a doc with more info on the p/w portion: learn.microsoft.com/en-us/microsoftteams/rooms/create-resource-account?tabs=m365-admin-center%2Cgraph-powershell-password#turn-off-password-expiration and you can find other related docs in this guide on how to further secure MTRs.
@musicmetalmartialmotor2 ай бұрын
@@CollaborationSimplified thank you very for your response and also guidance. Much appreciated!!. We are starting a POC and excited..
@asisarora042 ай бұрын
How about sub menus like selecting a language first and then having a menu for all different option Sales, etc
@CollaborationSimplified2 ай бұрын
Totally possible. You can nest auto attendants (aa). First aa lists the languages and then sends off to another aa that offers options.
@asisarora042 ай бұрын
@@CollaborationSimplified ok so it has to be different auto attendants cant create sub menus in one auto attendant right? Do you have a video on this by any chance?
@asisarora042 ай бұрын
@@CollaborationSimplified appreciate your prompt reply
@CollaborationSimplified2 ай бұрын
You're welcome. Yes, my understanding is it's via a different aa. Fairly easy to do. You basically redirect the menu item to either an Operator, a call queue, another voice app, a number, voicemail, an announcement, etc. I can share a screenshot on our support group if you ask there.
@asisarora042 ай бұрын
@@CollaborationSimplified Thanks a lot I had an idea of doing this but just wasnt confident enough. I was able to make the sub menus out of it appreciate you
Timeless explanation on the nuances of the Technical Program Manager and Product Manager roles at Microsoft.
@CollaborationSimplified3 ай бұрын
Thank you!
@pauliep84003 ай бұрын
Is there a way to create an automated callback feature where the caller in line in the agent queue can request a callback and the system will automate the callback by an available agent?
@CollaborationSimplified3 ай бұрын
Not yet - but stay tuned!
@AR-pm4yc3 ай бұрын
Can shared calling work if the license assigned to the shared number is a Domestic Calling Plan (e.g.3,000 outbound domestic minutes)?
@CollaborationSimplified3 ай бұрын
I don't believe this is supported. Only PAYG plans or direct routing or Operator Connect listed in Shared Calling docs.
@Azoth58763 ай бұрын
Is there an option to add wrap up codes which the agent can select at the end of the call as a datapoint to show the topic of the call?
@CollaborationSimplified3 ай бұрын
Possibly via some customizations, but not out-of-the-box. I do agree that's a great feature to have.
@Azoth58763 ай бұрын
@@CollaborationSimplified thanks. I think it's the biggest feature holding Teams back from being functional for a small or medium sized call centre. As a contact centre manager, im really only after basic agent performance numbers and wrap code data- the rest is just "nice to have"
@CollaborationSimplified3 ай бұрын
Thank you, this is great feedback. On the agent performance I think we're there on the historical side? Real-time will be coming with the Queues App - were you able to watch the video on that. Hopefully Queues app also addresses wrap up codes. Summer time. Thanks again!
@Azoth58763 ай бұрын
@@CollaborationSimplified thanks yeah i think you've got the right agent performance data. Queues looks great! If it has wrap codes i think it would be viable for many orgs to use instead of paying megabucks for contact centre software from other parties.
@suebeeist3 ай бұрын
Hi, may i know what brand of wireless headphones that compatible to use for teams meeting? Because i tried jbl & baseus but it cant connect to the teams meeting audio
@CollaborationSimplified3 ай бұрын
Hi there! There's a great list of Teams headsets here: www.microsoft.com/en-us/microsoft-teams/across-devices/devices/category/headsets/36
@CollaborationSimplified3 ай бұрын
For questions about this video, join our free Community here: groups.google.com/g/collaborationsimplified Your question may have already been answered or you can start a new conversation to ask the community.
@Mkt60403 ай бұрын
Great video by the way. Only one drawback with this report is it doesn’t have caller ID details. So I don’t know which number called. Unless I’m missing something; is there a way the report could include phone numbers or callers? Note that I have direct routing.
@CollaborationSimplified3 ай бұрын
Hi, you're right - I don't see corresponding CLI in the native reports either. I'll ask around to see what options exist, good catch!
@stephantrimm28033 ай бұрын
@@CollaborationSimplified any update on this?
@-tendinitis4 ай бұрын
what was the step missed? can you post here without having to join that group? i joined the group anyway
@CollaborationSimplified4 ай бұрын
Look above under the pinned message, there is a direct link to the post. We use the group to discuss and provide edits with screenshots, to simplify the config steps.
@Mkt60404 ай бұрын
Thanks. This is very great info.
@CollaborationSimplified4 ай бұрын
Excellent - thanks for letting me know!
@Mark-sl6pw4 ай бұрын
Quick Question - What type of Microsoft 365 Licience does this need? I have MS365 Personal and it wont register due to (what I assume ) is an account issue, as Teams isnt actually part of MS365 Family License..(doh!) Do I need Microsoft Teams Essentials, Microsoft 365 Business Basic or Microsoft 365 Business Standard..? many thanks!
@CollaborationSimplified4 ай бұрын
Hi there, you'll need an MTR license. More info here: learn.microsoft.com/en-us/microsoftteams/rooms/rooms-licensing
@Mark-sl6pw4 ай бұрын
@@CollaborationSimplified Ah - So I'd need to add to my MS365 Personal account both Microsoft Teams Essentials (or Business Basic?) and Microsoft Teams Rooms Basic (or Microsoft Teams Rooms Pro?) - so about $25 pcm? Is that right..? Sorry for my ignorance on all things Microsoft..!
@CollaborationSimplified4 ай бұрын
Hi no worries! I noticed you also posted on our support group, which is perfect. I'll continue this conversation there, thanks.
@nicholsrock134 ай бұрын
I have linked this custom copilot to a sharepoint but after publishing and trying the demo version it does not work. Any thoughts on this?
@lRoboToast4 ай бұрын
Do you lose Webex join functionality if registering the device to MS Teams? We use Webex and our other brands use Teams. Trying to find a way to have a seamless join experience for both solutions on our Room Kits. Unfortunately, the Teams Guest Direct Join feature does not allow screen share.
@CollaborationSimplified4 ай бұрын
Hello, I didn't test this scenario - but one feature of these devices is that they can dual register to both Webex and Microsoft. That may be a bit costly but will ultimately allow you to have native join experiences on both platforms.
@CollaborationSimplified4 ай бұрын
For questions about this video, join our free Community here: groups.google.com/g/collaborationsimplified Your question may have already been answered or you can start a new conversation to ask our experts.
@advmoto7864 ай бұрын
Awesome. ❤ thanks bro.
@CollaborationSimplified4 ай бұрын
My pleasure!
@MikeWood4 ай бұрын
I know the video is 3 years old and a bit has changed since, but this was informative. As was including the links in the description. This was a good launching point to explore and learn more. Thanks.
@CollaborationSimplified4 ай бұрын
Glad you enjoyed it! Maybe time for a refresh video? :) Three years is a long time in tech, time flies!
@stephenmichaele4 ай бұрын
Great video, thanks!
@CollaborationSimplified4 ай бұрын
Glad you liked it!
@ZaimAfham4 ай бұрын
how to change between platform?
@CollaborationSimplified4 ай бұрын
Hi there, checkout this link from Cisco: roomos.cisco.com/doc/MTR/WebexCall
@user-gp3li9oh5b4 ай бұрын
Fantastic!!
@CollaborationSimplified4 ай бұрын
Thank you! Cheers!
@CollaborationSimplified4 ай бұрын
For questions about this video, join our free Community here: groups.google.com/g/collaborationsimplified Your question may have already been answered or you can start a new conversation to ask our experts.
@ghost89ms4 ай бұрын
Hey. Thanks for that material. Do you know maybe the way how to check the exact flow/path the customer call came in AA/CQ? I.e. having a story: A customer called from a number +1 XXX to a CQ +1 YYY around 02:10 - 02:20. To find what exact time he called, how long he was in a queue, what agent had this call offered to pick up and who finally picked it up?
@CollaborationSimplified4 ай бұрын
Hi, AFAIK - no. Your scenario is 'cradle to grave' reporting and important. However, I don't believe you have that with the PBI reports I've shown. The Queues App (requires a Teams Premium license) that will come out later this year will likely have a report like this in the future.
@bsctrainer52944 ай бұрын
Sir can we make Copilot designer to build text to image