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@marcusk3563 Күн бұрын
One of the best videos on agents that I’ve seen! I especially like the visualization of the complexity across different types of agents. It’s rare to find content creators with this much quality focusing on practical business use cases-would love to see more videos like this from you!
@CollaborationSimplified Күн бұрын
Appreciate it very much!! More to come for sure...
@CapitiStudios 3 күн бұрын
Nice! Is this available yet?
@CollaborationSimplified 3 күн бұрын
Thank you - yes it is!
@Michigan4412 4 күн бұрын
Thank you for this amazing tutorial. I'm thinking about creating one for my insurance agency to help agents find underwriting guidelines and policy language with all our different carriers.
@CollaborationSimplified 4 күн бұрын
You're welcome! What a great idea - an agent would be a perfect fit for your scenario, good luck!
@nichen6966 6 күн бұрын
If you want your product to be mainstream , the average individual user needs to be familiar using it in their everyday lives. This will extrapolate to useful , common sense business usage and help in a company’s productivity. Not the other way around!!! Giving you a common sense advice , that a consultant will charge thousands of Dollars !!!! So make these features available to the common person where it becomes part of their lives making daily mundane tasks easy.. not exclusive for Busjness employee staff.
@CollaborationSimplified 6 күн бұрын
Great point and I agree. We need easy to use tech, available to all, helping increase productivity. High level there’s the consumer side and business side. And on the business side there are small, medium and large (Enterprise) businesses. In my day to day, most of my customers are 50-100K employees with a global footprint. But I do understand the value of everyone being able to use these products across the spectrum. I’ll keep the channel updated if/when these features are made available to other Microsoft target markets. Thank you for sharing your thoughts.
@nichen6966 6 күн бұрын
Thanks. Really do appreciate you being open to ideas. Appreciate your response. Looking forward to getting your update in this regard. Thanks again.
@marcderichecour3905 8 күн бұрын
I have tried feeding the chatbot with both "upload" and Sharepoint Links. The answers are much more accurate with direct uploads. Even for just a single (small) file in a Sharepoint, the answers are less precise. It's not 0 to 1, it's just a bit less accurate, so not link or size issue on Sharepoint. Some Cloud Architects told me they felt the same way and only created chatbots with direct file uploads, basically Sharepoint is not really usable. What is your opinion on it?
@CollaborationSimplified 6 күн бұрын
Hello, very interesting findings. I haven't run into this myself so can't comment in detail. In the video I used 'Agent Builder' that gave me access to the Sharepoint sites, where files were located. It appeared the chatbot was accurate and just used the file specified as a knowledge source. Another way of approaching this is by creating agents in Sharepoint, details here: support.microsoft.com/en-us/office/get-started-with-agents-in-sharepoint-69e2faf9-2c1e-4baa-8305-23e625021bcf If I get more data on this topic, will circle back. Thank you.
@cindypham2403 10 күн бұрын
Thank you for keeping this simple! Great presentation!
@CollaborationSimplified 9 күн бұрын
Thank you - glad you found it helpful!
@mamkiko1976 12 күн бұрын
Great video! Thought provoking about the future of working markets as automating is trending nowadays.
@CollaborationSimplified 11 күн бұрын
Thank you!
@steveboey3743 12 күн бұрын
Great job on this video. Is there a link to the slide deck you were using, I can't quite read some of them.
@CollaborationSimplified 10 күн бұрын
Thank you! Let me check on the slides.
@shivachaturvedhi8840 12 күн бұрын
is this has to be purchased ? or available by deault? any video explaining these details?
@CollaborationSimplified 12 күн бұрын
Hi there, agents are available to customers with a Microsoft 365 Copilot (commercial) license. Some official documentation here: support.microsoft.com/en-us/topic/get-started-with-agents-for-microsoft-365-copilot-169469d7-328d-4d37-9090-bfc2058a39bd
@minimumviablepizza 13 күн бұрын
Best overview of agents I've seen so far!
@CollaborationSimplified 12 күн бұрын
Thank you!! Your channel also has great content - keep it up!
@collabspecialist 14 күн бұрын
Thanks - Good overview
@CollaborationSimplified 13 күн бұрын
Thank you!
@carvalhoribeiro 14 күн бұрын
Great explanation. Thanks for sharing this.
@CollaborationSimplified 13 күн бұрын
Thanks! Glad you found it helpful.
@mm0dk0ur 15 күн бұрын
I still wonder why its only limited to busienss, i am A subsbribed in office 365 family package and using other AI platforms because simply you are limiting Copilot to business enterprise only
@CollaborationSimplified 12 күн бұрын
Thank you for the feedback! I'll share this with our product groups.
@mande-1191 16 күн бұрын
Great Video, thanks. Is it possible that not all agents are available depending on the country for example? I can't find “Copilot for Helpdesk”, for example.
@CollaborationSimplified 15 күн бұрын
Thank you! Yes, totally possible because your IT team decides which Teams app end-users see.
@mande-1191 15 күн бұрын
@@CollaborationSimplified Many thanks. Then I'm glad that I'm the IT team myself.🤓
@MagnusSelin 16 күн бұрын
Thank you for this. It was awsome!
@CollaborationSimplified 16 күн бұрын
Fantastic - glad you enjoyed it!!
@coachdotwin 18 күн бұрын
Great insights - we're seeing huge potential for our clients leverage Copilot in their daily ops. These tips are exactly the type of tidbits they need to start adopting.
@CollaborationSimplified 18 күн бұрын
Thanks, I'm glad they're finding value from it!
@myekuntz 19 күн бұрын
please get rid of recall
@CollaborationSimplified 18 күн бұрын
Thank you for the feedback
@amrkalammansoori4411 21 күн бұрын
Siiuuuuuuuu! Amazing video!
@CollaborationSimplified 20 күн бұрын
Thank you! Go Ronaldo!!
@brentmorris8626 28 күн бұрын
As of 10-26-2024 - I am not seeing bookmarking - anywhere. Still a Great video.
@CollaborationSimplified 27 күн бұрын
Oh no! Probably my favorite feature. Are you logged in to the Work tab, using Copilot for M365 and where are you located? You can also try accessing via Copilot lab copilot.cloud.microsoft/en-US/prompts
@karangupta617 Ай бұрын
Hello, I am looking to setup a contact center and would like your advice. Could you let me know if you could provide a consulting service?
@CollaborationSimplified 19 күн бұрын
Thank you. I'll refer you to a strong partner in this space.
@mekymoney Ай бұрын
Hello, thank you for your video! My only issue is that we are not getting voicemails under the group channel. do you know how to fix this issue?
@CollaborationSimplified 19 күн бұрын
Hi there! Try posting this on our support group, someone there may know: groups.google.com/g/collaborationsimplified
@sss-jm2et Ай бұрын
How can we. Migrate from webex to teams. Is there any tool for that
@CollaborationSimplified 19 күн бұрын
Nothing native but there may be 3rd party options? Try asking our support group: groups.google.com/g/collaborationsimplified
@KevinBuchanan66 Ай бұрын
I have a Cisco desk, and according to Cisco, it’s not compatible. There’s so many reasons I dislike Cisco, and how they have retired. Good devices is absurd. The reason they did it? Was the force companies to buy a new equipment. Well, my company won’t do that now because of how they failed to make equipment backwards compatible. The equipment runs fine with Cisco Webex, but I refuse to believe it’s a hardware compatibility issue. It’s a money issue.
@CollaborationSimplified 19 күн бұрын
I finally retired my Desk Pro this weekend. It had a good run since 2019, but it was time :)
@markshellard Ай бұрын
This is amazing, What other features are not yet shown in the Teams Telephony GUI? They need to hurry up and put it in the GUI.
@CollaborationSimplified Ай бұрын
Thanks! I think Shared Calling is another one: kzbin.info/www/bejne/bnPQl2N4g9x-eaMsi=GVqIoD8yL9nMMSlR
@natashachetwood6025 Ай бұрын
Thanks very useful always new features to be aware of
@CollaborationSimplified Ай бұрын
Happy to help!
@hughoneill5173 Ай бұрын
Thank you very much for taking the time to do this video. I found very informative especially on how to bookmark prompts.
@CollaborationSimplified Ай бұрын
You're welcome! Thanks for letting me know, glad it was helpful.
@CollaborationSimplified Ай бұрын
Full Video: kzbin.info/www/bejne/e6alnXSpftqehqcsi=lFM0aRiIsLdeKJkK
@Timmy-Hi5 Ай бұрын
Super cool and relexing videos :) 5* 🤩🤩🤩
@CollaborationSimplified Ай бұрын
Awesome!! Thanks for watching 😃
@Timmy-Hi5 Ай бұрын
@@CollaborationSimplified I'll be using your 😁videos and Copilot to whip up an internal knowledge base and teach the sales team (who currently have *zero* clue) how to use it-so our Copilot license doesn’t end up in the digital dumpster! 😄
@CollaborationSimplified Ай бұрын
Excellent, and thank you! Digital dumpster, that's a funny one 😆 Glad to hear you're taking the time to train, so often overlooked when new tech is rolled out, but so critical - all the best!
@Timmy-Hi5 Ай бұрын
@@CollaborationSimplified 😁
@pholetaalexander3409 Ай бұрын
Great informative video.
@CollaborationSimplified Ай бұрын
Thank you!
@CollaborationSimplified Ай бұрын
For questions about this video, please join our free Community here: groups.google.com/g/collaborationsimplified Your question may have already been answered or you can start a new conversation to ask our experts.
@ApexOneTech Ай бұрын
They really need to add a native solution for scheduling agents in the call queue. That's what's missing here. Other than the fact that it's October 2024 and the app is still in public beta :)
@CollaborationSimplified 19 күн бұрын
It became Generally Available recently. Check it out.
@CollaborationSimplified Ай бұрын
The live Q/A session for this video has been scheduled. Find out more here: kzbin.infovz3xL-7b4PY?si=3nuMkCri0rQ6ZDDm
@asgaskins Ай бұрын
Great walkthrough and explanation. Thank you!
@CollaborationSimplified Ай бұрын
Excellent - glad to hear it!
@jeffbaker-ql8gv Ай бұрын
I realize I'm late to this party, excellent video, but is there a way to test your best practice of adding the ECB number without having to actually call 911?
@CollaborationSimplified Ай бұрын
Have you tried 933?
@danndp2705 Ай бұрын
Excellent video!
@CollaborationSimplified Ай бұрын
Thanks for ALL your support Danny!!
@CollaborationSimplified Ай бұрын
For questions about this video, please join our free Community here: groups.google.com/g/collaborationsimplified Your question may have already been answered or you can start a new conversation to ask our experts.
@4d3ff2 Ай бұрын
We are having alot of problems with presence and delivering calls to call queues in environments where staff are not sitting at computers 100% of the time ...going from a static always available phone system to an invisible dynamic solution seems to be overlooked - a simple google search will show you customers having this peoblem
@TheWizards-1 2 ай бұрын
if we use operator connect with the Pay as you go calling plan, does the operator charge us for outgoing calls or does it do Microsoft?
@CollaborationSimplified 2 ай бұрын
The Operator would bill you for the telco costs (outgoing calls).
@TheWizards-1 2 ай бұрын
@@CollaborationSimplified thanks for the confirmation. 😄
@BernardoGonzalez-vv5jx 2 ай бұрын
Hi, I’m in the same situation than you I lived Cisco and my Deskpro is the best, in my new company we have Microsoft teams, I’m trying to install but I need admin privileges, the admin for the company say me that teams room is identity rooms that the people can use and can confuse my collegues when they try to schedule it, are there any way to your room are not published or cannot be available for anyone less me? Or another way to include with out admin permisions jejeje. Many thanks in advance. Regards
@CollaborationSimplified 2 ай бұрын
Hi Bernardo, thank you for your question! I see you posted it in our support forum as well, which is perfect. I answered it there - groups.google.com/g/collaborationsimplified/c/c7Og_MLN-wE/m/fgdiO27rAQAJ
@xzhenghao 2 ай бұрын
Not able to make outbound call with AA, and i am not able to assign location id to the voice app number, can you help please?
@CollaborationSimplified 2 ай бұрын
Hello, have you tried this? groups.google.com/g/collaborationsimplified/c/4Pf6_CKQe2s/m/pt2xsp1EBAAJ
@kuwarashta9941 2 ай бұрын
Great work as always mate. I did have some queries around licensing though and would appreciate some assistance. Lets say if we have 5 agents who need to use Queues app, would each of those 5 agents each need a Teams Premium license if they have to use the Queues app? Also, is the supervisor added in as a Forced Authorization user in your demo video? Lastly, is there a limit on call concurrency i.e the number of calls a call queue can handle using the Queues app at any given time (simultaneous calls)?
@CollaborationSimplified 2 ай бұрын
Thanks! Yes - if 5 agents require the functionality Queues App provides, then they will all need a Teams Premium license. It appears today the max calls in a queue is 200 (with our without queues app). learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue?tabs=call-exception-handling#step-5-exception-handling-1
@sureshbollipo 29 күн бұрын
Yes, user need Teams Premium license to use Queues app.. Agent can be part of CallQ and need not to use Queues app.. still can handle customer engagements as before In this case agents need not to be on Premium. Only admin/supervisor who need to manage the CallQ requires Premium Hope this clarifies
@davidsmall2387 2 ай бұрын
I'm receiving an error indicating that I can't assign calling plans to my resource account. Has something changed with licensing in the 10 months since this video was posted?
@CollaborationSimplified 2 ай бұрын
Hi there, try posting this question on our forum and searching there for ideas as well. groups.google.com/g/collaborationsimplified
@vasireddy999 2 ай бұрын
How can we get the access to app, I'm not able to find it in the app search list, i would be great if you can show the process to add the app in to teams.
@CollaborationSimplified 2 ай бұрын
Hello, it's not out yet.
@balajimogadali 2 ай бұрын
i created a bot to get data from power automate. Queries are processing but all of sudden i encountered with this error. Please guide me how to fix this. Sorry, something unexpected happened. We’re looking into it. Error code: SystemError. Conversation ID: a:1K5fPrGJJqIjyMmvY-ZJ5DwFM9_7gxpst3k72CXeZWcUQlPveUg2Qj_7dmise6JlX2_SYEkroO2XZUhX_cawdCEls6XLFu2NuBe-FDW_xKRxOoNXuc0R7F-Uvqpax5kmk. Time (UTC): 9/4/2024 6:05:40 AM.
@CollaborationSimplified 19 күн бұрын
Hi there, I haven't run into this personally but someone on our support group may have. Try posting there: groups.google.com/g/collaborationsimplified
@kanthaveenamshashank 3 ай бұрын
Where can we find the Ques app PPT
@CollaborationSimplified 2 ай бұрын
Speak to your Microsoft seller or partner. Generally the PPT's are not readily available.
@ISDPCMAN 3 ай бұрын
Where can someone get a list of questions to ask a business before offering them Teams Phone as a replacement to their existing PBx?
@CollaborationSimplified 3 ай бұрын
Hi, try joining our community and asking there: groups.google.com/g/collaborationsimplified
@mmmppaz 3 ай бұрын
is this aplicable to a DX 80 ? so anyone tried?
@CollaborationSimplified 3 ай бұрын
I don't believe it is - not listed as supported on Cisco's site.
@suprafiend111 3 ай бұрын
Hi Shervin! Is there a way you can put agents in a particular order to answer in a channel when in a que?
@CollaborationSimplified 3 ай бұрын
Hello! I believe this would be 'Serial Routing' and is possible. More info here: learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue?tabs=agent-selection#step-4-select-your-agent-routing-options