Hi Jason, Did you purchase your screen from us? If so, please send an email to [email protected] with your original order ID and we can provide the support that you require. Best wishes www.printdesigns.com

Hi, The banner stand shown in this video has a visible print size of 850mm wide x 2000mm high. The actual print size is a little taller than this (2150mm) because the bottom 150mm of the print material is wrapped around the roller mechanism of the stand even when it is pulled up Hope this helps :-)

Hi, You would need to contact the company which you purchased the unit from and they should be able to provide you with the artwork dimensions for the banner to fit your particular system because they are available in many different sizes. Normally there is some extra material allowed at the bottom of the print for winding onto the roller of the unit. I would expect that the supplier can provide an artwork template/dimensions showing the viewable artwork size and the additional material at the bottom for winding onto the mechanism. Then you can make the new print to the correct size. I hope this helps Best wishes Mark (www.printdesigns.com

Hi, On your banner stand there will be an outer hole on the casing and a hole on the spindle inside the roller banner. When you put the pin through the outer hole, it has to line up with the hole on the inside for the pin to push into place. You will need to pull the banner up and down so the spindle inside the banner stand rotates and the two holes line up. Try pushing on the pin whilst you pull the banner up and down and you might find the pin locates correctly. If the pin you have is too big to go through the hole, you can use something smaller such as a small Allen/hex key, a nail or possibly even a cocktail stick. I hope this helps! Best wishes www.printdesigns.com

Hi, If your stand uses a top-rail that is designed to clamp onto the top of the printed banner then you should be able to unclamp the two halves of the rail and re-attach it. You can see how this is done in our video. If your banner uses a self-adhesive top rail then you could potentially re-attach it but you would need to clean any old adhesive from the rail and re-stick it. I'd recommend using 3M double-sided tape. Best wishes Mark

I guess that the type of monitor you are describing at McDonald's was a touch-screen device. The product shown here is not a touch screen (although we sell those too). Non-touch screens are typically used for in-store advertising but can also be used in other spaces to relay messaging to customers.

Glad you found the video useful :-)

No worries, I'm glad it was useful to you. All the best www.printdesigns.com

No worries at all. Glad the video was useful. Best wishes www.printdesigns.com

You could use a small nail, a matchstick or cocktail stick or a small allen/hex key

No worries Matt, glad the video was useful! Best wishes www.pintdesigns.com

What tools do you need?

Hi, you should use a good quality permanent adhesive tape. We use 50mm tesa 4965. It works well for us based on the printing materials we apply to roller banner stands at www.printdesigns.com but you should test adhesion to the particular print material you are using to make sure it holds OK!

Whoops! sorry to hear about this. The banner can be fixed but it's a fiddly process. The first thing you need to do it remove the screws from the end plate of the stand that has the flat spindle protruding from it. With the screws removed you can rotate the end plate of the stand clockwise while it is held flush to the casing of the stand. The flat head of the spindle should be still poking through the slot when you rotate the end plate. Be careful here because as you rotate the end plate with the spindle poking through the slot, the tension on the spring increases inside the stand. It is easy to accidentally pull the end plate away whereby the spindle will pop out of the slot and 'lose' all of the tension. Also be very careful that the end plate does not fly out of your hands whilst turning it or you could hurt yourself! We wear gloves and safety goggles when doing this. You need to give this end plate about 20-25 turns after which the print should be wound back into the stand. Once the print is wound in, put the screws back onto the end plate to secure it. Again, be careful that you don't pull the end plate away from the stand and allow the spindle to pop out of it's slot while doing this or you will need to start over! I hope this helps and good luck.

Thank you!

No problem, i'm glad the video was useful. You will need to use a strong double sided tape to attach the print. After sticking the print to the stand you can over-tape the join between the graphic and the stand with parcel tape. This will make the join more secure!