been on hold for over 40 minutes and no response from BAF...

How do I get it to go faster?

We got a 350 about 6 weeks ago and it’s been leaking out the bottom of the tank since day one. Customer support started a case and never followed up. I finally took it all apart and found the problem. Some special person in your production line sent one of the two screws in the tank area sideways and stripped out the hole they made. Then, they threw some caulking over the loose screw and sent it on its way. If the unit had been tested with a full tank, the leak would have been obvious. (fantastic idea to have two screws in an area that’ll be underwater). Anyways, I guess since you guys don’t follow up, we will have to fix it ourselves. Won’t buy another one.

Bro is saying badwords😂

Hey! I’m trying to change directions on my work fans but My Control box has a “local remote” button not a “forward reverse”button. Can you help?

This video helped me more in 2 and a half minutes than an hour on the phone with customer support

Yeah. Bringing the hot air down from the ceiling into the workspace makes sense? No.

They're poorly made garbage. They aren't the be all end all they claim. It's swampy air being blown your way. These fans are $5000 and barely worth $450. Leaking and making banging scraping noises out of the box. I had to put a $200 hr tech on one just to make it functional enough that we didn't have to admit we got ripped off. The base leaks because their mold had imperfections and the fan ground into it's housing because the motor was off center. My tech used $.15 worth of washers to correct it. They could have done this before shipping and definitely before billing. Steer clear

Their floor mounted fans are a complete waste of money. Chinese products have better quality and even they worked as designed their claims are ludicrous

They're garbage. We bought three and they were all defective. We did what we could to make them functional but even working correctly they're a waste of money. I would suggest just buying large cheap fans and pay attention to your venting and moving hot air out. Or buy a little fan and have your buddy spritz you with a spray bottle now and again. It's been a long time since I seen something so over hyped like this.

Lord knows how expensive these are. The $5000 floor fans we bought are essentially useless and were defective from day one. I can only imagine the disappointment over these

Our company bought 3 of their big $5000 floor fans with the coolers and all 3 had problems. From water leaking out of the base to banging grinding noises when they run. They obviously spent way more time on the silly name and logo than they did on the product. And I would disagree with the claims of a 33deg reduction. You really believe a swamp cooler will take your shop from 100 to 67? That's absurd

Are the end caps metal on the ends of the airfoil blades?

Best Fans in the world. We will definitely use them for our Airports, malls and stadiums... The weather we have in Karachi is super Hot & humid.. Big Ass fans are the best...

Praise God for your blessing and mercy on us

Amen thank you God for your blessing and mercy on us

It would be really useful if you could provide a general idea of how long the fans take to ship. Days, weeks, months?? I'm just trying to plan some remodeling and thought this video might be helpful - but not so much. I already know your fans are great, that's why I'd like to order one.

I used this video to unlock our fan at work. One extra step though, after pressing mode until I was back on first screen I had to hit the local rem key.

Cool after the hurricane rips my roof of my fan will still be spinning until it lands a quarter mile away and completely crushes everything. 😂

Hey Big Ass Fans, I saw you released a new fan, the speakeasy, when is the video and install video coming out

I was on hold over an hour for my e series fan. They made a repair ticket and placed me back on hold after another 36 minutes I hung up.

What would be the reason for the fan not to turn but the LEDs on both the wall control and fan directional switch is steady green? But the fan will not spin.

Can’t get the Bluetooth remote to connect done all the steps how it said

What if the motor itself is making noise? Every bolt is torque to spec

What if the motor itself is making noise ? What would you recommend?

What if the motor itself is making noise ? What would you recommend?

Yooo Big Ass Fans Sage Cove leaked??

I love my haiku. When it gets hot and humid I turn it on and it cools the family down instantly.

So what is your new fan, the Speakeasy?

What to you have to call them lol it’s not fun to get going and the help comes very slow

Do I shot off the water hose after the first steps???

The bracket bolts are terribly designed. The fan should come with two small wrenches or fixed threaded rods. Please tell me how I was supposed to tighten this bolts with a pair of strippers and a screw driver. This Is a failure on big ass fans and made me look unprepared today while doing work for a customer. You conveniently skipped over the righting in this video because I think you know it’s a flaw in the design. Fix your design

Great fan just installed four outdoor here in my home in woodland California worth the price

Not paying 800+ dollars

Ah yes big ass fans the Goofy ahh HVLS fan brand

Is this a dc or ac motor?

Do you guys have slope kit for more than 33 degrees

Good afternoon. Can I reverse the rotation of the fan from the control with a parameter? Where can I get the user manual for the control?

For some reason, my ES6 Big Ass fan is running in the clockwise direction. How do you turn it to counterclockwise position? I have the remote control that you showed in the video. Thanks so much for your help.

How long does a full tank of water last?

Thanks I fix my fan

How much the installation of 8feet long of blades including wiring/termination in Mindoro Phil.

Network doesn't have a password and won't let me connect. App finds the fans fine.

Nostalgic 😢

Reverse in winter can help if your fan is on a very long downrod. Even then, it's still a good idea to have some still on downdraft if you have multiple fans on long downrods.

Comfort w/o Compromise

Is it dc or ac motor

You should start to making whole house fans and central air conditioning

Do these Fans oscillate?