Please see the following support article: osigodirect.kb.help/why-does-the-osi-wireless-strobe-siren-flash-every-10-seconds/

You can connect up to 10 wireless sirens to the alarm panel: osigodirect.kb.help/how-to-add-more-than-one-wireless-strobe-siren-to-the-osi-alarm-system/

Please see this article to view the live feed of the camera on you computer. osigodirect.kb.help/smart-life-app-can-i-view-a-live-feed-of-the-osi-wi-fi-cameras-on-my-desktoplaptop-computer/

When you have a door or window left open, and then arm the alarm, it should not set off the alarm, unless after the system is was armed, someone closes the window and then opens the window, this would set off the alarm. The flashing SOS button on the panel indicates, low battery warning and open door/window warning when alarm is armed. Please go to the link below to a video for a test and a possible solution that you can try. drive.google.com/file/d/1Cgcgp2LFNw-so-ndGeCrfOMoyV7dkuih/view?usp=sharing

Dev, please contact our technical support so we can better help you. www.osigodirect.com/contact/ You can create a support ticket. Smart Life is always updating there app and this video is dated.

I have the rfid brand

If it has specifications of EV1527 RF coding/433 MHz frequency, it should synchronized with the alarm system.

Currently at this time we do not carry outdoor motion sensors. We do carry Floodlight cameras that function independently from the alarm system. The floodlight camera can be set up to sound a siren when the motion light turns on through the app using a 'scene' function. Floodlight Camera: kzbin.info/www/bejne/ppSkdpaMZ9ilnNksi=J-7j9wIBfUdGUPI8

Sorry this is not possible. You can only schedule arm and disarm times for the whole alarm panel.

@@OSIGoDirect-id3ul which one would you recommend that can do that ?

​@@interpoliandotv To set up an arm and disarm schedule: 1. On the app, open the device and then select setting at the bottom of the screen 2. Then select 'timer' 3. Then select 'Add' 4. Enter the time 5. Set the 'Repeat' 6. Create a 'Note' 7. Enable 'Notification' 8. Select Device Mode for this schedule. Disarmed, Away or Home 9. Save the settings Note when you select save you may not see your saved schedule. Just select the back arrow at the top left, then select 'Timer again. You will see your schedule. 10. You can create another schedule if you wish. One to Arm the Alarm (Away or Home) and one to disarm the alarm.

@@OSIGoDirect but can be done to each sensor ? Different schedule time to each sensor ?

@@interpoliandotv Sorry, no that is not possible, Only for the whole alarm system.

Hello, You should be able to add 99 accessories. There could be several reasons why this is happening: 1. If a sensor was paired already, it can't be added again. Check if it's the same sensor you've added already. 2. Try pairing new sensors from the panel instead of the app. 3. Lastly, you may reset it to factory default settings and retry. This will clear any bugs or errors that could be happening we hope this helps!

@@OSIGoDirect 1- I made sure no sensors are eing paired multiple times. 2- I am connecting through panel and not through app. 3- I did not try factory resetting it because i will loose all connected device and i have to map it all over again. But do you think this option will work? if yes i dont mind resetting it

@@pakistanipopsongs9994 It was recommended that performing a factory reset and readding the sensors back to the alarm panel one at a time should solve the issue. Please ensure that the PIR motion sensors are always turned off when pairing them as the PIR sensors are always giving out a signal.

This will be a bit of a long reply You cannot connect any cameras to this Alarm System. The Wifi cameras connect to the same app and you can view up to 16 Cameras at once. The OSI Wi-Fi Cameras are used to compliment the OSI Alarm System by allowing you to quickly view the live and motion recorded video from the cameras to verify who broke into your home or if it may have been a false alary where someone in the house did not disarm the alarm system on time. Also, you mayu use the Wifi Cameras for other security reasons such as monitoring kids, pets, recording any suspicious activity in your home etc ). They both use the same Smart Life app but, the OSI Wi-fi Cameras do not connect physically or wirelessly to the OSI Alarm System. We recommend at least using a couple indoor Mini PTZ Cameras pointed at your front and rear entrences and then a few cameras on teh front such as a camera facing the front yard and driveway and a doorbell camera. then at least one camera at the back of the house. When your alarm is trigged by one of the sensors and you receive a notification to the Smart Life App on your smartphone/tabelet, then instead of having to physically check on your property to see if anyone broke into your house (or call a neighbor or friend to check on your house if you are not close by, then all you have to do is open up teh live camera feeds of your cameras on the same Smart Life app to check to see if anyone is in fact inside your home. Also, if anyone actually did go into your home, you would also get an additional "motion trigger notification" to your smart life app from any of the wifi cameras that the person would have passed by. This gives you an additional confirmation that someone has broken into your home. If your OSI Wifi Camera is set to record only motion, then if someone is in your home it would have recorded the incident as well. So again, to reiterate, the Wifi Cameras do not physically connect to the Alarm System, it only uses the same Smart Life app to control and monitor both the OSI Alarm System but, together work to help with self monitoring and avoid the need to pay for monthly monitoring fees which a regular alarm system requires.

@@OSIGoDirect Wow, lol. Not kidding. Thank you very much for your reply. Awesome!

The siren always should be plugged in. However the back up battery will supply power up to 24 hours during a power failure. You will receive a notification in the app when the siren's battery is low. But, generally, the average power failures last seconds to several hours most therfore the sirens power will already have been restored long before the battery runs low.

@coreyellis8658 hi! Sorry you are having issues. Can you let us know where you are having issues?

Also if you make a support ticket here. www.osigodirect.com/create-a-ticket/ so.one will contact you and ensure you get your siren paired.

@@coreyellis8658 you can also look at this. It most likely will help solve your issue. osigodirect.kb.help/how-to-reset-and-re-add-the-gen-2-wireless-siren/

Hi Corey, Please check out this knowledgebase link if you are still having challenges connecting the siren to the alarm panel: osigodirect.kb.help/how-to-reset-and-re-add-the-gen-2-wireless-siren/

Please see the following article: How to reset and re-add the Gen 2 Wireless Siren osigodirect.kb.help/how-to-reset-and-re-add-the-gen-2-wireless-siren/

Please check page 23 4.2.2 Security of the Alarm Panel user manual. You can also check this video out: kzbin.info/www/bejne/Z32YaaN8fKeda9ksi=pucDglzlMGoVon4b&t=407 6min 50 sec mark

How to turn on Alarm Notifications for your OSI Alarm System - Android Phones osigodirect.kb.help/how-to-turn-on-alarm-notifications-for-your-osi-alarm-system-android-phones/

Thank you for sharing your concern. We understand that the limited stock notice on Amazon can be unsettling, especially if you’re unfamiliar with our brand. However, rest assured that we consistently replenish our inventory. This new product the OSI Alarm Gen 2 has been selling out quick and has been hard to keep up with inventory! With over 25 years of experience in selling security products, including installations for well-known companies like Tim Hortons, Dairy Queen, Earls, and Wonder, we are committed to meeting demand. Additionally, we offer a wide range of accessories available both on Amazon and through our online store at osigodirect.com.

@@OSIGoDirect I’m not so sure about “selling so fast that keeping stock is a challenge.” type of response. (No offense) it just seems that if you can’t keep a running stock (of any product) that you are going to put people in a bad position

@@OSIGoDirect Hi again, I wanted to explain a little more of my concerns. I own a small home improvement business, and I have seen a lot of people getting gouged by ADT, Vivint, Brinks, etc. My thought was to offer a no contract, touchscreen system exactly like what you carry. My concern is I sell one, just to find out they are not, and may to be for a while, available. Any suggestions? When they are out of stock, is another shipment coming soon, or is it unknown? Thanks! Alex

​@@alext2963 Good Morning Alex, We would be delighted to assist you further to address the stock issue you are concerned about. Could you please reach out to us at [email protected]? When sending the email, kindly include “Alex from KZbin” in the subject line (no need to write anything in the email), and we will promptly respond to your inquiry. We appreciate your interest. On a side note, the issue you’ve mentioned with those other companies is precisely what our product resolves. Our product stands out for its superior quality and impressive features, which are consistently enhanced with free updates, and yes, no monthly fees whatsoever. Our OSI Smart self-monitored alarm system at least lets you and anyone else you've shared the alarm system with, know firsthand through Phone Notification if your alarm has been tripped. and if you couple it with a few of our indoor and outdoor Wi-Fi Cameras (again, very easy to install as well with no monthly fees), then you can immediately check the live feed to see what’s going on and also already have motion detection recorded footage to review and show to the police. But what truly sets us apart is our dedicated support team. They are not only reliable and quick to respond, but also bring a friendly approach to customer service. So for resellers such as yourself, you don’t have to worry about having to deal with issues. We have an AI-assisted online knowledge base, Live Chat, and ticket support system where if need be, our agents will call to help our customers out. We pride ourselves on our robust customer support system, a cornerstone of our company that will continue to uphold its high standards as we expand. Rest assured, we are here to stay. Once again, please email us so we can reply to your issue. Thanks, and have a great day! OSI Go Direct

@@OSIGoDirect Thanks for your reply. Ill send you and email tomorrow! (Friday)

If you add a smoke alarm the 'Mode' setting should be set to 24 Hours active. Whether you arm, disarm or select Stay home, the Smoke alarm will always be active.

Please see this article: osigodirect.kb.help/gen-2-alarm-accessories-information-specifications-max-distance-battery-info-installation/

If batteries are removed from the PIR motion sensor the alarm panel will not detect this, however in order for someone to remove the batteries they will need to remove the back cover. If the back cover is removed, that will trigger the motion sensor tamper switch. A notification will be sent to the app indicating the following: OSI Alarm: Tamper and Alarm From: (name of the sensor) The App will also monitor when the PIR Motion sensor battery is low.

@@OSIGoDirect PIR without battery considered as lost detector and if this detector is broken the panel does not detect this anomaly

Please create a support ticket so we can help you further: www.osigodirect.com/contact/

Bluetooth is only required when connecting the alarm panel to Smart Life App. Once connected you can turn off your Bluetooth as the alarm panel will rely on the Wi-Fi connection.

You can try changing the power adapter. Ensure you use a 5V 2A power adapter.

There is the ability to turn off the siren so that is alarms without any sound, however please see this article: osigodirect.kb.help/osi-4g-wi-fi-alarm-system-sim-card-feature-cell-providers-new-smart-life-phone-sms-message-feature/ If you would like to discuss further please contact us here: www.osigodirect.com/contact/ and create a support ticket. Perhaps we can come up with a solution.

Please contact our technical support to create a support ticket: www.osigodirect.com/contact/

The wired siren connects internally as it is not waterproof and made for indoor use.

@@OSIGoDirect thanks alot, so am I right to think this system has no external siren? Just the wired internal & the optional other siren?

@@garethjones2053 That is correct, however if you did find a outdoor siren with EV1527 433Mhz encoding, it would pair with the alarm system

If you have one of the more recent alarm panels you can disable the arm/disarm notification by following these directions: osigodirect.kb.help/how-do-you-turn-off-the-arm-and-disarm-notifications/ If your app does not display the 'Mode App Sound' under the app settings then it will not be possible to disable the arm and disarm notification. You can disable the cherp sound (arm beep) On the alarm panel select Menu -> Settings-> Switch-> Arm Beep. Select the white/grey squares to turn off the Arm Beep and select the check mark to save the settings.

@@OSIGoDirect thanks, a least i stopped the base from chirping. I wish I could get it to arm/disarm silently in the schedule mode.

After you replace the battery, the sensor should still be connected to the alarm panel. You can also press disarm on the alarm panel twice to clear any open door warning messages.

A sim card is not required.. You can receive notification via Wi-Fi or cellular data. osigodirect.kb.help/how-to-turn-on-alarm-notifications-for-your-osi-alarm-system-android-phones/ * There is also a link in this article for iPhones. osigodirect.kb.help/osi-4g-wi-fi-alarm-system-sim-card-feature-cell-providers-new-smart-life-phone-sms-message-feature/

Sorry for the late reply, we were not receiving KZbin notifications. The Strobe Siren has an 8hr back up battery and if wall mounted there is a tamper-proof switch

It is ONVIF compliant, we are not familiar with the Zoneminder Software but it should work with the OSI Smart Video Doorbell if it supports the same ONVIF version. We will do a test this week and let you know though. stay tuned! :)

The Wi-Fi Camera's may not integrate with the Gen 2 Alarm System, however they can be added to the same Smart Life App, allowing control and receiving notification from all devices on one app. osigodirect.kb.help/where-do-i-download-the-mobile-app-smart-life-for-the-osi-wi-fi-alarm-system/

A voice cannot be recorded.

Please see the following article to set up the floodlight camera so the light will turn on when motion is detected. The test can also be performed during the day. osigodirect.kb.help/how-to-set-up-the-floodlight-camera-motion-detection-lights-night-vision-recording-new-user-interface/

The Gen 2 does have a tamper when wall mounted, however the placement of the screws will be different from the Gen 1.

Yes! It sure is!

Thank you very much! The video mentioned prices in USD, was curious. Do you have any coupon codes you’d like to share with me? I’d prefer to buy through your website.

Can you say when Gen 3 with GSM is going to come out?

@@justinleveille8200 Yes a model with GSM will eventually be available. It is currently in the testing phase.

Gen 2 is supported by Alexa. Please see the following instructions: osigodirect.kb.help/use-alexa-to-control-smart-devices/

Hi Mark, Can you create a support ticket so help you. www.osigodirect.com/create-a-ticket/ We will get this sorted out for you. OSI Go Direct - Customer Support

Here is a video on how to do that here! you just want to create a passcode correct. once you create it, you will be able to disarm the alarm system after entry. kzbin.info/www/bejne/b3SqnousdpljaZY otherwise you dont need to enter any passcode if you use the remote controller or the app on your smartphone. All you need to do is press the Disarm button. hope this helps!

Hello. there is no wired siren on this unit. The Gen 1 had this but now this GEN 2 has it built into the display. It has the same 120db audio level as well (nice and clean! no wires and no mounting). It comes with an additional Wireless Strobe Siren that also does not need to be mounted as the entire unit just plugs into an electrical outlet.

hi can I record my voice? then play when alarmed?

@@hivetechnologies5349 Sorry, the Gen 2 alarm panel is not capable of recording or playing a voice when an alarm is triggered. During an alarm the siren will sound on the internal alarm system display and the wireless siren will also sound. If you have connected the alarm panel to the Smart Life app, when the alarm sounds it will send a notification to your phone with a sound. If you are using an android phone you can replace the default notification sound on your phone with a custom sound or voice that you can create or find yourself. Unfortunately, Apple iPhone will not allow custom sounds for the Smart Life App. You can also check out our Gen 2 KZbin playlist to learn more about our Gen 2 Alarm System. kzbin.info/aero/PLBd6PSVd6oZL6vR7vrcdXYWoWQOaZS2HO

here is a video showing how to set an alarm code. you can have 2 code. one is a system code. and one is a user code. user code you will want to give to kids, employees, guests etc. System Code would be for the owner as they can change the user code at any time. People with the User code cannot make changes to your System Code.

kzbin.info/www/bejne/b3SqnousdpljaZY

This is possible with the 4G model. Please see this article: osigodirect.kb.help/osi-4g-wi-fi-alarm-system-sim-card-feature-cell-providers-new-smart-life-phone-sms-message-feature/

To change the network credentials you can select Menu on the panel display, then select Wi-Fi, then select Unbind. This will reset the wi-fi and will delete the alarm panel from the smart life app. You can then add the alarm panel device back to the smart life app with your new wifi credentials

Yes there is. First ensure that you know what the passcode is or you can create a 4 digit passcode by going to: Menu >Settings >Password When you have saved your passcode do the following to force the alarm system to ask for the passcode when 'Disarm' is selected. Go to Menu> Settings> Switch> Keypad Lock> select the white and grey square to enable to Keypad Lock. It should turn green and say yes. Select the check mark to save the setting. It is also explained here as well: osigodirect.kb.help/the-alarm-panel-is-not-asking-for-a-password-or-passcode-when-i-press-the-disarm-button/

This Gen 2 alarm system currently supports Wi-Fi. GSM support is currently being developed and tested for a future model. The Gen 1 sensors and accessories can be used with the Gen 2 alarm system. Gen 2 accessories will be available this month as we just received a shipment of the Gen 2 accessories.