@AugustHome Will there be an Apple Watch fix? The Apple Watch August app doesn't work without my phone present. None of the functions work. (Auto-unlock, Unlock from the App) my watch has cellular service. So it should work, right?

This won't work because the door frame is broken

Thank me later, do not put any lock on your front door that can be tapped into and unlocked by anyone.

Love this smart lock but wish I could lock it without pushing the door. This lock needs to support all door frames

Срочно почините приложение для ios, не запускается!!!!!!

Hi, setup for devices is not able any more out of Canada and U.S. in the August App, this is so sad. I am located in Colombia. When will you activate your support for Colombia again? Looking forward your comments. Thanks!

My August Lock (4th Generation) had a "eletronic" malfunction and according to August "unfortunately is failing to power on". This is not a very reasonable or reliable product if this fails exactly 15 months after purchase (on December 24th...). August did not provide any solution, only advising me to buy another one at a discount. The whole website is on discount right now, so this isn't really a solution to help me fix the faulty product made by August. Even if the product would have failed within the first 12 months, is it really a reliable product if you need to switch your lock (at around 200-300$ price point) every year or every 2-3 years? I lost all confidence that August is making good product and will go look at Yale Smart Lock now. I hope this review will help others avoiding buying into unreliable product. Happy New Year, Anthony

I just bought the latest generation lock, do I still need the extra outlet thing?

Hi, what’s the difference between this model and Smart Lock Pro ? Which one should I buy ? Thanks.

Great product although, something they gloss over is the FACT that most doors have a lock at the main turn nob in addition to the deadbolt. So in essence their product depicts that you now only have (1) locking mechanism as opposed to (2).

@Jason johnson should get back to the basics and drive customer service 1st.

DO NOT BUY from this COMPANY.

DO NOT BUY from this COMPANY.

DO NOT BUY from this COMPANY.

DO NOT BUY from this COMPANY.

DO NOT BUY from this COMPANY.

DO NOT BUY from this COMPANY.

DO NOT BUY from this COMPANY.

DO NOT BUY from this COMPANY.

DO NOT BUY from this COMPANY.

Easy to use and effective

Nice for residential and commercial purpose too.. Wi Fi locks way to go ! And remote key access , lock etc.

So great

So wonderful

But not as manual check-in with just a key, as the host greeting guests, they will use August lock, instead of the host greeting guests, guests will use a phone or enter the door code, but Not with house key

But guests should not use the house key, they will enter the code or use a phone

1 Is the host makes the code in the August Home app 2 Is the host puts the code in the Check-in instructions to the guests, as e.g The Door code is 76158 then press the A button 3 is guests have to wait after 3 days before the check-in instructions will be provided

It will say “Self Check-in with smart lock” with August Lock

How the hell did grandma get in?! 😂

No Google Wear Os compatibility??

No Google Wear Os compatibility??

EZ to install

door.ai

0:08 There’re so many August locks

This lock is my recommendation

I would actually recommend this lock

AirBnB is my favorite

Can I lock and unlock it from the Google Home app without talking to my phone or another device?

Every few weeks I need to rest the bridge?

*DO NOT LISTEN to ANY of these BAD REVIEWS! **do7.pl/smart** I took a chance even though the reviews were not great! I am extremely happy with this lock! It’s amazing! From its functionality, WiFi connection, the app associated with this item, and for the luxury of having an all inclusive front door setup with lock and doorbell camera definitely give this item five BIG stars. August gets a bad wrap I think because you really need good internet speeds and placements of each product needs to be pretty close to perfect suggested distance for their devices to work properly, but if you take the time to get it set up right, might need to make tweaks after initial setup, but the time is well spent! I honestly already had an August door lock and extender so i also bought the doorbell because I just didn’t want any more apps on my phone. I have never had one connection issue with my lock. It always unlocks for me when I’m pulling up to my house, has not once failed after having for almost a year! This was by far the best smart thing I purchased for my home, and it just goes to show you can’t always believe low rating reviews. I bought this and amazon was showing 2.5 star or 3, I can’t remember but that is wrong! Five star all the way!!!*

*Awesome product! **do7.pl/smart** Automatically locks when I leave and unlocks when I arrive. I can check from bed or vacation to see that it is locked AND or closed. I can also setup access codes and monitor who comes and goes as well as when. It looks nice against my dark brown door(black lock) and I can see how silver would look nice too. A white one would be perfect for my other doors. Easy to install in 15-20 minutes with a screwdriver.*

I already have august cam pro ,,very good ,,missing august chime ..where buy august chime

My experience with this product has been genuinely epic. I have been attempting to get it working since September of last year (that’s over a year). Now for some of that time I was unfocussed because of the pandemic, but I have traded literally dozens of interactions and encountered a support rabbit hole the likes of which I have never seen. After successfully installing the lock (drilling a new hole in my door and into the steel door frame for the tongue) I updated the app at one point. From that point forward the app no longer recognized the lock. I went through the standard procedure of reinstalling; the app presents you with a screen to add a new lock. When I did this, it told me that I already had a lock and needed to factory reset it. But the app will only allow that if you are connected. Complete circular logic. I’m not easily deterred, so after trying this a few times I contacted their support and received the most agonizing runaround imaginable. From what I surmise they do not keep track of your emails and so each interaction begins the process again. They also rely on some AI functions that make the problem even more frustrating. They have asked me to send in proof of purchase, show a picture of the back of the lock (twice) and as of today they sent me a cheery email suggesting I use the app to reset the lock. Absolutely maddening. I seldom burn bridges by writing negative reviews while still owning a product, but I am now throwing this into the garbage and if you don’t want to spend a year and many hours repeating my experience, I advise you strongly to avoid this company.

the span of rotation is too little which makes it very limited to smaller types of doors and locks. I am disappointed

I have three of the new WiFi locks They work fine. I want to have Alexa close all three each night, you can’t. Apparently something about not allowing groups Make sure it’s compatible with your existing lock. Mine where a Schlage double cylinder and not compatible I bought three new locks from their list only to find it wasn’t compatible with the lock from their list. There is a floating washer in the August lock faceplate. All three of mine were sticking which prevents he screws from lining up. Before you think we’ll that shouldn’t be such a problem. I spent hour up hours on the phone with their very friendly customer service staff. Even having a video call where we went over trying to install multiple times only to have them give up. The next morning I tried it one more time before planning to return. It worked. At their request I sent them a short video explaining their problem with sticking floating washer. There isn’t any explanation on how to open the front to access the battery. You push on the faceplate. Another phone call. For my original Schlage lock there are two choices for the plastic extension. No explanation of which one to use. Another phone call. And that’s when I found out it doesn’t work with double cylinder locks. After the locks were in I got an opportunity to review the lock. I wrote a review about this long. Apparently too long and wouldn’t send. Shorter. Still not sending. Shorter still not sending. Getting really pissed. Cut back to one line just to see if it would send. Success. But wait it was sent!!! Tried writing a new review but couldn’t as I sent one. So when you see my review at their website it’s way incomplete. Like many of you I waited a long time for these locks. Maybe they were announced late 2019. There was some promotion going on then and I called to ask if I could pay for the new lock then and just wait for the shipment months later. It was a 25% off promotion. No worries a wonderful customer service person says. We will honor that for you later when we have pricing. Cool. I have it in email. So I call to purchase. Yep you guessed it. They won’t honor their promise. But to be nice, they are al very nice, they will give me 3% discount. No no no I say let me talk to a supervisor. Waiting. Waiting. Waiting. Good luck I have been authorized to give you a 20% discount. . But but but I have an email saying 25%. There was no budging. I took the 20%. But I told them that hey I’m retired so I will shame you for cheating me out of $2.36 time 3. Is it worth a bad review. Apparently it is worth it to August. Oh well. It’s a beautiful lock. They will get it to run better with Alexa. Though I have called back several times, I’m retired remember, to ask about allowing Alexa to close multiple locks with one command and as of yet it still can’t. Why? August says call the Alexa people. August should create a routine. Did I tell you I’m retired:) I’m also patient and persistent. It’s a good luck and very happy. But it’s not quite there yet.

I have the door bell cam on my main home and have no issues with it..so i went ahead and bought another camera for my other house and i am having issues with this one..i connected everything correctly but the doorbell camera just flashes green/red light and does not stay solid red or green light.can anymore suggest what i should do..

Wow! So the genius who made this video about how to use Google home to unlock your doors with your voice and left out the part about using Google Home to unlock your doors with your voice. WHAT'S THE COMMAND, EINSTEIN?!!

Just worried about battery life.. .

Yup. Doesn't work, since it asks you to authenticate on your phone

Amazing! I've been waiting for this day to come!(from japan)