Good day! We are sorry to hear that you have had to deal with these circumstances. For us to address your concern, please do not hesitate to connect with us via live chat or by phone at 1-877-435-3287 Monday-Friday, 8:30 a.m.-8 p.m. EST, and we will be happy to assist.

Good day! If your dryer isn't drying a pillowcase and a fitted sheet in one cycle, even though those are relatively light items, it could indicate a few specific issues: Tangling Issues: Fitted sheets and pillowcases can often get tangled up into a ball, which traps moisture inside and makes drying less efficient. To prevent this, try shaking out the items before placing them in the dryer or adding dryer balls to help keep them separated during the cycle. Sometimes dryers have trouble detecting smaller loads, which may result in the dryer shutting off prematurely. Try adding a few more lightweight items to the load to improve airflow and help the dryer detect the load properly. Ensure that the moisture sensors inside the drum are clean. Wipe them down with a damp cloth, as residue from softeners or dryer sheets can affect the sensor’s ability to detect when the clothes are dry.

We’ve started putting in small loads to dry because full loads took too long (3 hours!). Not sure if the thermostat is working. We could hear the dryer heater click on but it also clicks off after a while. I'll have to call for a service tech to come out and take a look at it. We’ve cleaned the dryer vent and the lint filter so those aren't causing the issue. Thanks for your reply.

Hi! Thank you for dropping by! For us to further investigate the issue, please connect with us via live chat or by phone at 1-877-435-3287 Monday-Friday, 8:30 a.m.-8 p.m. EST, and we will be happy to assist.

Great!

Good day! We're glad we were able to address your concern through our instructional video. If you have other concerns, please contact us through live chat or by phone at 1-877-435-3287 between the hours of 8:30 a.m. and 8:00 p.m. EST, Monday through Friday.

Hi! We apologize that this has been your experience with your dishwasher. For us to investigate further, please connect with us via live chat or by phone at 1-800-374-4432. Monday-Friday, 8:30 a.m.-8 p.m. EST, and we will be happy to assist.

Y dishwasher will start for a few min. Then all the lights start flashing. I have tried on all wash cycle and same thing.

Hi! Inspect and clean your filters, disconnect the hose and check for kinks, bends, or clogs, and check the air vent near the sink to be sure there are no obstructions. If the door is opened during a running cycle to add an item, all cycle and option selected lights, (Select models), will flash to indicate that the cycle is suspended. Firmly close the door until it latches.

Hello! The Series 600 dryer typically has a feature that keeps the display lit for a few minutes after the cycle ends to allow you to retrieve your clothes and make any necessary adjustments. It should turn off automatically after a short period. If it doesn't, you can manually turn it off by pressing the power button. If the display stays lit for an extended period or if there are any other issues, it might be worth checking the user manual for specific instructions or troubleshooting steps.

Bonne journée! Nous nous excusons sincèrement pour tout inconvénient que vous pourriez rencontrer en raison de l'absence de livre de recettes. Nous comprenons à quel point ces ressources peuvent être précieuses, en particulier lors de l'adaptation aux fonctionnalités uniques d'un nouvel appareil. En attendant, vous pouvez visiter notre site Web à l'adresse www.electrolux.com, cliquer sur Better Living et vous verrez toutes les recettes répertoriées ci-dessous. Vos commentaires nous sont essentiels pour améliorer les futurs appareils. Si vous avez des suggestions, des commentaires ou des préoccupations supplémentaires, veuillez nous en informer.

Good day! For us to gather more details and investigate the issue, please connect with us via live chat or by phone at 1-877-435-3287 Monday-Friday, 8:30 a.m.-8 p.m. EST, and we will be happy to assist.

Oh no! We deeply apologize for your recent experience with the dishwasher and the service you received. This certainly isn’t how we would want things to go. We would be happy to see how we may be able to assist with this concern. Please connect with us via live chat or by phone at 1-877-435-3287. Monday-Friday, 8:30 a.m.-8 p.m. EST, and we will be happy to assist.

Good day! We never like to hear about one of our appliances not working as designed, and we definitely understand your concern. So we can learn more about your concerns, please contact us through live chat or by phone at 1-877-435-3287 between the hours of 8:30 a.m. and 8:00 p.m. EST, Monday through Friday, for us to investigate.

Bonne journée! Pour le moment, nous n'avons pas de vidéo pédagogique en français. Cependant, nous apprécions vos commentaires, et nous espérons qu'ils seront disponibles à l'avenir. Pour les cuisiniers français, nous vous recommandons de visiter votre magasin local ou en ligne.

Donc l’eau, si j’ai bien compris, doit être ajoutée toujours quand le four est froid. Mais, j’ai une question : une fois l’eau mise, est ce que je peux préchauffer le four AVANT d’enfourner mon pain ou autre mets ?

Bonjour! Oui, vous pouvez préchauffer le four après avoir ajouté l'eau. Ajouter de l'eau lorsque le four est froid permet de créer de la vapeur, ce qui est particulièrement utile pour cuire du pain car elle permet de développer une belle croûte.

@@electroluxus je me permets de vous répondre une dernière fois et je laisse tomber……car un petit livre de recettes pour se familiariser avec fonctions du four ne couterait pas une fortune à Electrolux vu le prix des fours…. J’ai une pizza et deux jours plus tard, une flamm avec la fonction « cuisson assistée « pizza » pour essayer mon four. Résultat : le dessus et les bords étaient cuits mais tout le dessous de la pâte est resté cru…. Dégueulasse et immangeable….. J’ai fait aussi un gateau marbré avec la fonction « cake de madère » : il était entièrement desséché…. Dégueulasse…. Oops ! Comment se fait-il????????? Et quelle fonction faut-il sélectionner ???? Avec un petit livre comme font les autres marques, ce serait quand même plus facile……. Merci Salutations Simone Rohrbacher

Salut! Il est frustrant qu'un four ne fonctionne pas comme prévu, notamment avec les fonctions « cuisson assistée ». Assurez-vous que le four est complètement préchauffé avant d’y placer vos aliments. Cela peut aider à obtenir une cuisson plus uniforme, en particulier pour les pizzas où une base chaude est cruciale. Vérifiez la température de votre four avec un thermomètre à four pour vous assurer qu'elle est exacte. Parfois, les fours peuvent fonctionner à une température plus élevée ou plus froide que la températur

Good day! Ensure there are no blockages in the dishwasher's filter, spray arms, or drain hose. Sometimes debris can cause the appliance to stop mid-cycle. Try resetting the dishwasher by turning it off at the circuit breaker for a few minutes and then turning it back on. This can sometimes clear minor electronic glitches.

Hello! Ensure that the cookware you're using is induction-compatible. Cookware must have a flat, magnetic bottom to work with an induction cooktop. If the cooktop does not detect suitable cookware, it may shut off. Make sure the cookware is centered on the cooking zone.

Good day! We are happy to help you with our education and instructional videos.

Thank you for dropping by! Intermittent operation of the induction cooktop can be caused by several factors, including power supply issues, overheating, or malfunctioning components. Ensure that the cooktop is properly connected to a stable power source. Verify that the power cord is securely plugged into the outlet and that there are no issues with the electrical circuit supplying power to the cooktop. If the cooktop has been in use for an extended period, it may shut off intermittently to prevent overheating. Allow the appliance to cool down completely before attempting to use it again. Try resetting the induction cooktop by turning off the power at the circuit breaker for a few minutes, then turning it back on. This can help reset any internal sensors or components that may be causing the intermittent operation.

Good day! For instructions on how to properly use and care for the unit, we recommend visiting your owner's manual.

Good day! Cleaning your front-load washer may vary depending on your model. For proper cleaning and care, we recommend visiting your owners manual.

No manual… how do I get info? 2:13

Good day! You may visit our website, www.electrolux.com/en/, and search using the model number. On the lower section, you will see the complete Owners Guide. If you still have a hard time getting the manual, you may connect with us via live chat or by phone at 1-877-435-3287 Monday-Friday, 8:30 a.m.-8 p.m. EST, and we will be happy to assist.

¡Buen día! Lamento mucho escuchar los problemas actuales que está experimentando con su unidad y entiendo lo frustrante que debe ser para usted. Para recopilar más detalles y dirigirnos a usted adecuadamente, conéctese con nosotros a través del chat en vivo o por teléfono al 1-877-435-3287 de lunes a viernes, de 8:30 a.m. 8 p. m. EST, y estaremos encantados de ayudarle.

¡Buen día! Lamento mucho escuchar los problemas actuales que está experimentando con su unidad y entiendo lo frustrante que debe ser para usted. Para recopilar más detalles y dirigirnos a usted adecuadamente, conéctese con nosotros a través del chat en vivo o por teléfono al 1-877-435-3287 de lunes a viernes, de 8:30 a.m. 8 p. m. EST, y estaremos encantados de ayudarle.

Hello! To purchase a unit directly, you may reach out to our specific department, which handles these kinds of concerns. You can contact our D2C Department at (800) 669-6779 Monday-Friday, 8:30 a.m.-8 p.m. EST.

Good day! Thank you for dropping by! Yes, you can use laundry sheets in the drum with clothes. Laundry sheets are designed to be placed directly in the washing machine drum along with your laundry. They dissolve in water and release their cleaning agents to wash your clothes effectively.

Hi There! Thank you for sharing your experience with us. This may vary depending on your model. We recommend visiting your owner's manual for a proper cleaning guide.

Thanks

Hi There! For features and proper setting instructions, we recommend visiting your owner's manual.

Good day! If the door of your front load washer isn't locking properly, it could indicate a few potential issues. Here are some troubleshooting steps to address the problem: Ensure there are no obstructions, such as clothing or debris, preventing the door from closing properly. Examine the door seal (also known as the door gasket) for any damage or debris. Clean the seal with a damp cloth to remove any dirt or residue that may be preventing it from sealing properly.

I bet you whoever installed it installed it unleveled. Get yourself a level and check all angles and make sure it's not hanging low in the front. I had that same problem and had them come back and raise the front of the washer

Thank you for sharing your experience with us. We do appreciate you providing insight that could help with the performance of your university.

Hi there! If your wall oven is experiencing temperature fluctuations and continues to rise in temperature even after reaching the set temperature, it could indicate a few potential issues. Here are some troubleshooting steps to address the problem: Start by calibrating the oven to ensure that the temperature settings are accurate. Refer to the oven's user manual for instructions on how to calibrate the temperature settings. Inspect the door seal (also known as the door gasket) for any signs of damage or wear. A worn or damaged door seal can allow heat to escape from the oven, leading to temperature fluctuations. If the seal is damaged, replace it with a new one.

Good day! Cleaning the oven exhaust at the top can help maintain optimal ventilation and prevent the buildup of grease and residue. Here's a general guide on how to clean. Before you begin, ensure that the oven is turned off and completely cool to avoid the risk of burns. If your oven has grates or racks near the exhaust, remove them to access the area more easily. Mix a solution of warm water and mild dish soap or oven cleaner in a bucket or spray bottle. Alternatively, you can use a commercial oven cleaner designed for this purpose. Use a soft cloth or sponge to apply the cleaning solution to the interior of the oven exhaust area. Pay close attention to any areas with visible buildup or residue.

Hi there! Thank you for asking. This unit is for residential appliances. If you have further questions, please contact us through live chat or by phone at 1-877-435-3287 between the hours of 8:30 a.m. and 8:00 p.m. EST, Monday through Friday.

Good day! To locate and install your filter, you may refer to your owner's manual. However, if you are having a hard time locating it, please contact us through live chat or by phone at 1-877-435-3287 between the hours of 8:30 a.m. and 8:00 p.m. EST, Monday through Friday, for us to investigate.

Hi there! You're welcome! I'm glad I could help. If you have any more questions or need further assistance in the future, feel free to reach out through Live Chat or by phone at 1-877-435-3287 between the hours of 8:30 a.m. and 8:00 p.m. EST, Monday through Friday, for us to investigate.

Aww, thank you, ok 👍

Good day! Thank you for sharing your experience with us. If you have further concerns or feedback, please contact us through Live Chat or by phone at 1-877-435-3287 between the hours of 8:30 a.m. and 8:00 p.m. EST, Monday through Friday, and we will be happy to assist you.

Hi there! To remove the control lock on a front load washer, you typically need to follow these steps: Note: This may vary depending on your model. Look for a button or combination of buttons on the control panel of your front load washer that is labeled with "Control Lock," "Child Lock," or a similar indicator. This button is usually used to activate and deactivate the control lock feature. Press and hold the Control Lock button for several seconds until you hear a beep or see a light indicator change on the control panel. This action should unlock the control panel and allow you to use the washer's controls again. After releasing the Control Lock button, check the display or control panel to confirm that the control lock has been deactivated. You should be able to see the normal display and access the washer's settings and functions. Once the control lock has been removed, test the washer's controls to ensure that they are functioning properly. Try selecting different cycles, adjusting settings, and starting a wash cycle to verify that everything is working as expected.

Good day! We are sorry to hear that you have had to deal with these circumstances. If your single-door freezer is filling up with water and then freezing, there may be a few possible causes for this issue: the freezer compartment has a drain that allows water from the defrost cycle to flow out of the freezer. Check to see if the drain is clear and free of obstructions. Incorrect temperature settings in the freezer can also contribute to ice buildup and water accumulation. A damaged or worn door seal can allow warm air to enter the freezer, leading to increased frost and ice buildup. Inspect the door seal for any signs of damage or wear, and replace it if necessary to ensure a tight seal. In the event that the tips provided do not resolve your concern, please contact us through Live Chat or by phone at 1-877-435-3287 between the hours of 8:30 a.m. and 8:00 p.m. EST, Monday through Friday, for us to investigate

Hi there! The beep at the end of the cycle on your dryer is a built-in feature designed to alert you when the drying cycle has completed. However, if you find the beep annoying or if you prefer not to have it, many dryers offer the option to disable or adjust the volume of the end-of-cycle signal. We recommend visiting your owner's manual.

Hi there! It's not uncommon for front-load washers to lack a traditional drain cleanout access point, as the design of these machines typically incorporates a filter or trap within the pump assembly to catch debris and prevent it from entering the drain system. However, accessing and cleaning this filter or trap may vary depending on the specific make and model of your washer.

@@electroluxus In order to access this drain i need to remove the top panel, remove the boot seal, remove the front paneland the dispenser, remove the counterbalance weight, loosen the gasket for the hose, release 3 more spring clamps, and then finally remove the hose to access the filter? This is normal or well designed? yikes

Hi there! It's not uncommon for front-load washers to lack a traditional drain cleanout access point, as the design of these machines typically incorporates a filter or trap within the pump assembly to catch debris and prevent it from entering the drain system. However, accessing and cleaning this filter or trap may vary depending on the specific make and model of your washer.

It may not be uncommon, but its a terrible design

Good day! We strive to ensure we provide the best experience possible for our consumers. If you have any specific feedback or need assistance with an appliance, please let us know! We will be happy to help however we can.

Hi there! The amount of detergent you should use in a front load washer can vary depending on factors such as the size of the load, the level of soil, and the concentration of the detergent. It's important to avoid overloading the washer with too much detergent, as this can lead to issues such as excess sudsing, poor rinsing, and detergent residue buildup. Always refer to the detergent manufacturer's guidelines and the washer's user manual for specific recommendations based on your washer model and the type of detergent you're using.

Good day! We are sorry to hear that you have had to deal with these circumstances. This is not the ownership experience we would want for you, and we can understand your disappointment. Please know our design and engineering teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.

Good day! We are sorry to hear that you have had to deal with these circumstances. For the replacement of your needed part, you may connect with us through live chat or by phone at 1-877-435-3287 between the hours of 8:30 a.m. and 8:00 p.m. EST, Monday through Friday.

Hi there! Thank you for dropping by! You can use OxiClean powder in the stain soak additive compartment of your front load washer, but there are a few considerations to keep in mind: check the washer's compatibility; follow the usage guidelines provided on the OxiClean packaging for best results. Also, visit your owner's manual for suggestions.

HOW do I know my washers "compatibility'??? (Unless I looked it up on the washers dating site, 😜lol!) That's an odd thing to me...what does that mean, exactly? ALso the owner's manual says NOTHING about it. That's why I went to internet. (It's Saturday & don't think Customer service is available & my last wait on phone was 2 hours). Thank you for real clarification@@electroluxus

Thank you for dropping by! Oxiclean, like many laundry detergents and additives, is generally safe to use in front-load washers when used according to the manufacturer's instructions. We recommend visiting your owner's manual for proper instructions.

Good day! We never like to hear about one of our appliances not working as designed. Check the dishwasher's filter, drain, and the bottom of the tub for any food particles or debris that might be obstructing the drainage. The drain hose could be kinked or clogged. Ensure it’s free of any blockages or twists that might restrict water flow. Check the garbage disposal’s connection and make sure the knockout plug has been removed. In the event that the tips provided do not resolve your concerns, please connect with us through live chat or by phone at 1-877-435-3287 between the hours of 8:30 a.m. and 8:00 p.m. EST, Monday through Friday.

I have the same issue, have you managed to fix it?

Thank you for letting us know! Ensure the dishwasher is properly plugged into the power outlet. Verify that the outlet is working by plugging in another appliance. Make sure the dishwasher door is closing securely. Look for any visible damage or wear on the control panel. For further assistance, please contact us through Live Chat or by phone at 1-877-435-3287 between the hours of 8:30 a.m. and 8:00 p.m. EST, Monday through Friday, for us to investigate.

Hi! The model and serial number for cooktops are typically located along the underside of the cooktop base when lifted.

Good day! We are sorry to hear that you have had to deal with these circumstances. Defrosting may vary depending on the model of your unit. We recommend visiting your owner's manual for proper instruction.

awesome im going to try this! ours was just installed about 3 months ago and we have never gotten ice, water works great out of the fridge and the ice machine makes a grinding noise a couple times a day like it's trying to make ice but nothing happens. To turn it back on after it's defrosted, do I just hold the buttons again? thanks for the help!

Hello! For us to address your concern in a timely manner, please reach out to us through live chat or by phone at 1-877-435-3287 between the hours of 8:30 a.m. and 8:00 p.m. EST, Monday through Friday, for us to investigate.

Good day! It's generally not recommended to cook with a pan that is larger than the size of the heating element on your stove, especially for electric or induction cooktops. Here's why: When you use a pan that is larger than the heating element, the outer edges of the pan may not receive as much direct heat as the center. This can result in uneven cooking and potentially lead to food burning in the center while the outer edges remain undercooked. Using a larger pan requires more energy to heat up because a significant portion of the heat generated by the element is lost beyond the edges of the pan. This can result in longer cooking times and higher energy consumption. A larger pan can overhang the edges of the heating element, increasing the risk of accidental burns or spills. It may also destabilize the pan and make it more prone to tipping or spilling its contents.

Hi there! We are sorry to hear that you have had to deal with these circumstances. Inspect the dryer's exhaust vent to ensure it's not blocked or restricted. A clogged vent can cause overheating by preventing proper airflow and ventilation. Clear any lint buildup or obstructions from the vent hose and vent outlet. Remove and clean the lint filter before each use. A clogged or dirty lint filter can restrict airflow and cause the dryer to overheat.

Hi there! Thank you for dropping by! When the ice maker in your French door refrigerator isn't making ice, there could be several reasons for the issue. Here are some troubleshooting steps you can take to identify and resolve the problem: Check the Ice Maker Switch: Ensure that the ice maker switch is turned on. The switch is usually located on the ice maker itself or on the control panel of the refrigerator. If the switch is off, the ice maker will not produce ice. Inspect the Water Supply: Verify that the water supply line to the refrigerator is connected properly and the water valve supplying water to the refrigerator is open. Ensure that the water line is not kinked or obstructed. Check the Water Filter: If your refrigerator has a water filter, it may be clogged or overdue for replacement. A clogged filter can restrict water flow to the ice maker, preventing it from producing ice. Replace the water filter if necessary. If the tips above don't address your concern, please contact us through live chat or by phone at 1-877-435-3287 between the hours of 8:30 a.m. and 8:00 p.m. EST, Monday through Friday, for us to investigate.