Hello, can we combine the main burner and the rear burner?
@wolfsteeltechnical8 күн бұрын
Modifications of a grill would void its warranty. The Main and rear burners are controlled separately, as the rear burner is mainly used ith the rotisserie and its accessories. It's not recommended to use the rear burner with the warming rack installed, as the intense heat could cause the warming rack to warp
@bp750523 күн бұрын
What is wrong when a large flame comes from the igniter port (Jetfire). Only way to stop the large flame is to turn it to the lowest setting. Can not run at highest setting without the large flame. This is happening on two of the four burners.
@wolfsteeltechnical23 күн бұрын
Hey! I would check the burner for blockages, as this could cause the gas to be forced out of the Jetfire port. Beyond this, contacting Napoleon's customer solutions team may be your best bet for a final diagnosis. When talking to them, you can request a video chat to show them the issue. You can contact them here: www.napoleon.com/en/ca/barbecues/support/warranties/warranty-claim
@luisgilandradeАй бұрын
Excellent video, so well done, filmed and presented. Thanks!
@wolfsteeltechnical29 күн бұрын
Glad it could help!
@LeeAnnScott22Ай бұрын
What would be the reason for replacing the supply tube?
@wolfsteeltechnicalАй бұрын
Great question, One possibility would be damage due to impact. Another would be poor performance of the rear burner, resulting from the supply tube having a kink in it, or extensive use covered under warranty. It's best to have your technician do a visual inspection of the supply tubes, should the performance of a side or rear burner be in question.
@LeeAnnScott22Ай бұрын
@@wolfsteeltechnical I would love to have a technician look at it. However, when I called Napoleon yesterday, I was on HOLD for 4 long hours and then disconnected. Our Prestige 500 that's only a year old will not light. We did all the required maintenance and it still will not light. The gas does not seem to be flowing at all. Tried cleaning hoses and burners, but still did not operate.
@wolfsteeltechnicalАй бұрын
@@LeeAnnScott22 perhaps the ingnitor needs to be cleaned. We show how to do this in a maintenance video in this playlist: kzbin.info/aero/PLhq_VjjeciUzv5yBYEFZSawaLpiLBX9x0 As for access to technician, try reaching out to your nearest Napoleon Dealer for assistance.
@michaelohara81822 ай бұрын
drop the music and provide a better view of the burner orifice
@wolfsteeltechnical28 күн бұрын
Appreciate the feedback, what exactly did you need to see more of?
@derekprreira32142 ай бұрын
What should be the target static pressure
@wolfsteeltechnical2 ай бұрын
Hey Derek, This varies with each appliance and depends on the Superheat/subcooling, or Delta T calculations along with fan speeds. You should refer to the product manual to attain the correct Static pressure for the installation. If you're servicing a Napoleon product, you can find helpful info here: www.napoleon.com/en/ca/heating-cooling/support/hvac-professionals-support-center And if you're servicing a Continental product, product info can be found here: www.continentalcomfort.com/en/professionals-support-center/ Hope this helps!
@Wattsonthegrill3 ай бұрын
Cheers. I own 6 Grills myself here in BRANTFORD ONTARIO. One is the freestyle from Napoleon. Cheers and new subscriber here
@wolfsteeltechnical28 күн бұрын
Thanks for the sub!
@Roadglide9113 ай бұрын
Question. I am restoring a gas grill and it’s rusted on the inside. Should I just wire brush/sand and leave it at that or paint the box with grill paint? Which would be best?
@wolfsteeltechnical3 ай бұрын
Hey, great Question! Rust is a tough one as once it starts, it's not easy to stop. I would email the Customer Solutions team - [email protected] - with your grill model serial number and photos for advice and next steps.
@johndoerksen85064 ай бұрын
How to change the remote from Fahrenheit to Celsius
@wolfsteeltechnical4 ай бұрын
Hey John, With the system in the off position, press the temperature key and the mode key at the same time to change the system from ºF to ºC. Thanks for reaching out!
@luislibre96166 ай бұрын
Does this dexen system require more than 1 grounding? Do you need a ground to the valve or 1 ground to the pilot assembly?
@wolfsteeltechnical6 ай бұрын
The system is grounded through a ground wire in the wire harness and yes, the only way for the flame to be rectified is for the flame sensor path through the control module and wire harness to be ground.
@luislibre96166 ай бұрын
@@wolfsteeltechnical I'm going to try that tomorrow on an unit that I'm having a problem with. It's acting like it's a bad pilot assembly event eventhough it's brand new. I will add another ground to the pilot assembly screw to the ground for the main harness and connect them both to the chassis. I may need to add another ground to the main burner metal flooring for good measure.
@Canadianman7625 ай бұрын
@@luislibre9616 did this work for you?
@luislibre96165 ай бұрын
Yes it did i added 2 more grounds. And it worked good.
@jeffreylunham98816 ай бұрын
Is this the same for the 665pp ?
@wolfsteeltechnical6 ай бұрын
Correct, the steps shown here demonstrate how to remove the Rear Burner in all Napoleon Prestige PRO™ Grills.
@luislibre96166 ай бұрын
What is the battery relay used for? Ive seen many systems without it.
@Bhaiji-26 ай бұрын
I believe it’s for Remote function. My unit doesn’t use it, but I have the wires and battery holder for it.
@wolfsteeltechnical6 ай бұрын
The battery relay allows for the batteries not to be drained while installed in the battery holder. Provides longer battery life.
@luislibre96166 ай бұрын
@@wolfsteeltechnical thank you for the answer. I really appreciate it.
@luislibre96166 ай бұрын
Hi there. Does the flame sensor/pilot assembly need grounding?
@wolfsteeltechnical6 ай бұрын
The system is grounded through a ground wire in the wire harness and yes, the only way for the flame to be rectified is for the flame sensor path through the control module and wire harness to be ground.
@fhendsbee7 ай бұрын
Thanks for posting
@wolfsteeltechnical7 ай бұрын
No problem!
@WebbedPete7 ай бұрын
Here's an additional slightly crazy root cause: the wall switch was semi-defective. It showed ~100 ohm resistance when turned on. Result: intermittent sparking, and when it did light up, would go out soon thereafter. An 85 cent replacement switch does the job. :)
@FrankKohoutek8 ай бұрын
What an idiotic video. At no point do you state what you are troubleshooting.
@wolfsteeltechnical28 күн бұрын
I'm sorry this didn't help you with your issue. This video was created to help explain the flow of electricity and operation of a Proflame 2 System, so if there is a noted error, you can begin troubleshooting following this flow. What exactly did you need assistance with Frank?
@MrMcurtis088 ай бұрын
Only thing i see missing is how to properly check the millivolts for the flame sensor. I think im having an issue with the flame sensor or gas valve. Now i know how to check valve im good just wanna know about flame sensor testing
@wolfsteeltechnical8 ай бұрын
Thanks for the feedback @MrMcurtis08. There are special tools used in the lab to test microamps of the flame sensor to determine correct operation. In the field, test the other aspects of the system, such as the flow of gas, correct operation of the valve, and flow of power. If all are operating within the correct values, and the issue still occurs, replace the flame sensor.
@MrMcurtis088 ай бұрын
Gotcha!!!! Thank you!
@MrMcurtis088 ай бұрын
Best video on the web thank you so so much!
@wolfsteeltechnical28 күн бұрын
Glad it was helpful!
@realblackmilky8 ай бұрын
Incredible video. I wish all HVAC channels were this thorough and clear
@wolfsteeltechnical8 ай бұрын
Thank you, More to come in 2024!
@coldintake8 ай бұрын
Best video out there for a thorough inspection of a electronic fireplace, Well Done
@wolfsteeltechnical8 ай бұрын
Thank you very much!
@brisingr61188 ай бұрын
Found this very informative and helped me variety a bad valve
@wolfsteeltechnical8 ай бұрын
Thank you, glad the video could help
@bigbikerjohn648 ай бұрын
Great video. Can you share what the bulb specs are? Mine is burnt out and needs replacement. The printing on the bulb is very difficult to make out. Thanks.
@wolfsteeltechnical8 ай бұрын
Hey @bikerjohn64, The bulb is part number W387-0006 and is a Halogen 10W T230. Hope this helps!
@bigbikerjohn648 ай бұрын
@@wolfsteeltechnical excellent! Thank you very much.....
@technology_now9 ай бұрын
This is a great video, extremely clear. My issue is that everything seems to turn on correctly and will run for about 15mins, then it shuts off.
@wolfsteeltechnical9 ай бұрын
Hey @technology_now, Appreciate the positive feedback! This could be an issue with the High Limit Switch, , Flame sensor or within the board itself. I would suggest contacting the Napoleon Customer Solutions team for further troubleshooting help. Call 1-888-721-8324 and follow the prompts to get into the Hearth side of the office (press 1[English], then 1 [Hearth], then either press 1 [General questions, part numbers or warranty assistance] or press 2 [On Site Technical Assistance]) Alternatively you can email [email protected], and provide the model #, Serial #, Issues the unit is experiencing and what diagnostics have been performed. One of our Technical associates will then reach out to you, to provide further support. Hope this helps!
@Canadabryguy10 ай бұрын
What is the height of the base the fireplace is on?
@wolfsteeltechnical10 ай бұрын
Hey @thompsonb519, The measurement to focus on in every installation is the distance from the base of the appliance to the ceiling. This will directly effect how high or low the appliance can be positioned. As long as this distance can be met, the Base height ( if a base is used) can be as high or low as you wish, depending on the installation method selected (Flush or recessed). Hope this helps!
@Al-qn3sj10 ай бұрын
I have a Prestige Pro 665 and am on my third year of ownership. The control knob lights don't work consistently. Some will only light up to blue, some only red and one will not light up at all. These control knobs have been an issue since day one (some light up intermittently and sometimes they don't).
@wolfsteeltechnical10 ай бұрын
Hey AI, Start by unplugging the wire harness behind each control knob, and plug them back in to ensure a strong connection. If this does not solve your issue, Contact Napoleon's Customer Solutions Team: Call: 1-866-820-8686 OPTION 3 - GRILLS Email: [email protected] They have access to a video call software where they can help diagnose the issue live with you.
@joedandrea370711 ай бұрын
I have a brand new Napoleon 700 Series 32" Built-In BBQ the knob lights don't work, nor blue nor red. Thank you
@wolfsteeltechnical11 ай бұрын
Hey Joe, It would be best to review connections to make sure the knobs are connected correctly. If you still have issues, I would reach out to Napoleon's customers solutions team for further troubleshooting.
@michaelelias1016 Жыл бұрын
Thanks fort sharing this video. Do you have any idea why Napoleon refers to the rear burner as infrared when clearly it is a tube burner? This has me really questioning whether or not to get this grill.
@wolfsteeltechnical Жыл бұрын
Hey Michael, The Infrared portion refers the the red glow of the rear burner housing when the burner is operating. This helps distribute the heat when using the rotisserie. Note - the rear burner should not be used when the warming rack is in place.
@andrewbenham9869 Жыл бұрын
Do you need to have a panel?
@wolfsteeltechnical Жыл бұрын
Hey Andrew, Please contact an authorized Napoleon dealer for as mandatory options change with each product. Hope you found this video helpful!
@traceyelkerton255 Жыл бұрын
Great video team!
@wolfsteeltechnical Жыл бұрын
Thank you very much!
@maryhmancini4409 Жыл бұрын
It looks like this video also includes the Driftwood HD Logs DLKTLV sold separately, correct?
@wolfsteeltechnical Жыл бұрын
Yes, the Driftwood Log Kit is sold separately from the Woodland Media Kit