Thank you for recording and sharing, really helpful!

Fantastic content! Thank you

"Promo SM" 💔

i love the analogy used to explain the concept of CoP. Thanks for sharing.

For me, the gold in this video is at 14 min in. I really appreciate you shared that map from Wenger, White, & Smith. And 18 min in regarding advice to COPs, and then 25 min in you talk about leadership.

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Thanks Joriam, was such a brilliant event and really enjoyed the connections made #lovedthehugstickers

Lovely video :)

Wow, I love the video folks! Really amazing stuff :) And couldn't have hoped for a better group of speakers! Wish I could even hear more from each of them 😄

Thank you so much everyone that was in the morning meeting with the team went My wife's the same thing for you the safe way homework ❤️😂

Great video. Easy to follow with an analogy for Paella. Thank you

A great view of how service design in the public sector can and should be. Sitting and designing next to the front line, engaging with citizens by sitting with them when they engage, and linking up with Citizens Advice. The iterative use of emergent design, and rapid and frequent releases. This is what should have occurred with UC from the start, and is a good example for those in SD in the public sector. What does remain to be resolved, is the deepening of service design with UC, to understand with people who do not engage with Digital. Those who distrust social institutions, and those who are simply struggling in their lives. In these cases Digital is not a helpful platform, what is needed is direct human interaction, to understand the whole problem that a person or family is experiencing. UC is still a trigger for suicides and it is still perhaps the greatest cause of rent arrears in social housing. The understanding of complexity and the ability to also design services where Digital is not the preferred method is vital.

Great video! Thanks for sharing. What is the software used for the post it note exercise at 16 minutes?

Very interesting, well done. 👍

👌👍 Excellently spoken by Alka !!!

From my point of view great video. Analogy with Paella is a very interesting idea in order to be sure that concepts go directly to our brain. Thanks.

Great information and great analogy. Please know that Paella is pronounced Pah-eh-ya not pah-el-la

kzbin.info/www/bejne/o3TUo5qHiMplg7s

An excellent video, very informative and extremely helpful. Thank you to all involved

Great video of a fundamentally new way of working

Great stuff Neil, thanks.

Excellent, and great knowledge about the real way to design and run healthcare.

A huge privilege to hold the space for this conversation. Thank you Brendan for giving us your time and sharing your learning so candidly.