Hi, please email us at [email protected] to further assistance for the assembly guide. Thank you :)

She has a cancer and had been taking surgery, so she can't have a long walk:(

Hi, Thank you for reaching out. Please send a photo to [email protected] We'll address your query properly. :)

Hi, this is the dimension for the cabin. Thank you! Cabin Dimension: L72 W35 H60 (cm); L28 W14 H24 (in)

I'm interested, did they respond to you? Was this issue resolved?

@@tonkali They have responded and they sent me a video outline, which I requested, of how to reassemble the brake mechanism, but it still plays up and gets stuck in locked position. It's not a great design to be frank. It should have been a simple external push down brake on the wheels.

@@blueferrari397 Thank you for responding. For this kind of pricing it's important to know if the manufacturer stands behind their product. I do love ibiyaya product, but it seems the braking system needs a review/update.

@@tonkali Yes, absolutely. The brakes are rubbish.

Hi @blueferrari397, We're sorry to hear you had this experience when using our stroller. Could you send us an email to [email protected] so we can further investigate this issue? User experience is important to us, we'd love to sort out this inconvenience experience. Thank you so much.

Hi, if you have any concerns regarding the parts or replacements, we're happy to help. Please email us at [email protected] so we can further assist you. Thank you so much.

@@ibiyayapetproduct1577 What do you mean! I contacted Ibiyaya and all they did was send a video how to fix it, but it is still useless and prone to jamming again! I told them this, but they did not respond anymore - just gave up! Horrible company and horrible uncaring staff! IT IS POOR QUALITY - DO NOT BUY!

Our pleasure!

The recommended weight limit for this stroller is 110 lbs

Thanks for your friendly reminder😊

😂

Hi! 26.5 lbs is the recommended weight limit for this backpack. The bottom is very sturdy and won't fall apart because of the zipper :)

Thanks for your support! We appreciate you :)

Cookie's owner usually places a box of hay for her :)

Hello, here is the trolley for your reference. ibiyaya-usa.com/product/folding-cart-trolley-wheels-hand-dolly-truck/

Hi, this might be slightly too small as a sleep cage for birds. Thank you!

Hello, this backpack is suitable for small bird such as lovebirds, Senegal parrots, pionites, grass birds, cockatoo, macaw, budgie, parakeets, cockatiels, honeyeaters. Feel free to contact us if you have further questions :)

Hello, please provide your address to [email protected] We'll calculate the shipping cost for you :) Look forward to your email.

Yes!!🥹 Enjoying the outdoor experience together will be amazing!

Hello, you can check 00:53 to see the performance in the sand :)

Hello, you can purchase the bowl separately from here :) ibiyaya-usa.com/product/bird-trackpack-spare-parts/

Hi, this is for dogs who are less than 12kg. It's a large backpack for medium sized dog :)

​@@ibiyayapetproduct1577 If a medium sized dog weighs less than 12kg, it's a very, very thin dog. I think the bag needs to be able to carry at least 20+kg for it to be suitable for "Medium" sized dogs.

@@dskang78Medium sized dogs start from 10+ kgs since it allows up to 12, theres a few that fit in that range.

@kiwiwyi3654 Ues, there are a very select "few" medium sized dogs that weight under 12kg, even when they're healthy. Nevertheless, it's at the very edge of the bell curve and calling this backpack suitable for medium sized dogs is somewhat misleading. For the backpack to be suitable for the "average, medium sized dogs", one would reasonably expect it to support 20kg, which is what the dog in the video clip looked to be around.

Thank you for your comment! We're particular about the material and design, we believe this product can bring more than what it costs :)

Thank you 😍

Traveling with a scared pet can be challenging. I hope you find a suitable bag for her soon! And our team will also be working on backpacks for larger pets😊

Please make a big size bag for Labrador's and large size dogs so we can travel with them.

​ @@ibiyayapetproduct1577 😃

😹😹😹

haha!😹

Thank you for the valuable suggestion ❤️

Awww! That's sweet 🥹 Thank you so much!

You're welcome! Please give Todd hugs and kisses for me and also plenty of "Boops" on his button nose. You are kind to acknowledge me. @@ibiyayapetproduct1577

Hi! There are 4 pee pad holders on the inner pad :)

🥰🥰🥰

Hello, you can find the instruction for assembling the wheels at 2:49 Regarding the carrier part, please email us at [email protected] for further assistance. Thank you.

Thanks for the positive feedback ❤️

We're excited for you!!🥰

Hi, this is Dosun's basket :)

thank you , ok , will do

Thank you so much for pointing out 🥹

Hello, We recommend the first 2 models. They have the same sizes and FS2080 is smaller. Let us know if you need further assistance :)

I purchased the one their demonstrating here for my 87# pitbull 3-year old. I got this one after one very similar to this stroller, made by same company, began to bow in the middle and the back tire frame was bending making it very difficult to roll smoothly. And obviously would worsen and eventually fail to work properly. I do believe this may have been my fault for not putting enough air in the back tires upon initially putting it together. The first stroller I bought before this one had two very large tires in the back and one smaller swivel tire in front. My boy is quite dense. He was really liking the other stroller a lot, before it began to become unusable. So I’m now giving this one a try next…

Thank youuu!

Thanks for your positive feedback! We'll keep on designing quality product to meet more pet parent's needs!

My is 38 kg

Masz z tym jakiś problem ?