nothing can stop you! 💖

@@Fibery yeah !!!

Yes, and so are you, Vova:)

Hi! Thanks for the feedback that's amazing to know that template is a hit :D As for your request, yes, that is certainly possible. So the flow will be like this: 1. Set up email integration for support@address. 🦄So far, integration supports only one address at the same time. But we have a feature "in progress" for multiple accounts integration 2. New Email appears in Fibery. Email will have a 1:1 relation with the Ticket database. New emails will trigger new ticket creations. Note: Fibery supports threads. All future emails, from either customers or support, will be linked to the original first message. Thus, the first message won't have Parent Message aka Thread. Knowing that, we can trigger our automation with greater precision. It will create a ticket for only the first message in the thread. And we will avoid having too many tickets. 3. Turn on AI for help. On the Ticket level it will be nice (but not obligatory) to see the summary of all conversations linked. It is especially helpful for devs who will be working on the ticket. So, AI may generate a summary with new details once there is a new email in the thread synced. New Email appears - AI rule is triggered - and updates Ticket's description with more details. AI can also, based on the email's tone and details, change the ticket's priority and type. Your agent can also do this manually. 🦄We have some features for the Email integration improvement. Once we finish the scope, I hope we will create some nice educational content for cases like yours. Because they can really save so much time! Please chat with us if something is unclear. Our teammates can help with any issues. :)

Indeed 🙂 Hopefully the name 'helper database' will not scare off the Fibery users without prior database experience(!)

You can delete the current one, or simply rename it :) Once you rename existing one, you will be able to install it again from the gallery🤗

When I listen, the audio seems OK (albeit maybe a bit lower than some other videos). Is this the only video where you experience the problem?

@@Fibery Thanks for your reply! Yes, this is the only one I cannot hear well.

@@gaby.salazar Thank you for sharing that. Indeed, now Polina uses better microphone, and sound has to be better in other videos. We will try to re-record it soon then! 💖

Yes, there are some nice things you can do with recursive formulas based on self-relations. Glad you liked it!

You can try for free for 14 days, and if you need more time to evaluate, drop us a line

AFAIK you can just create a document and use columns to create this layout. /col command

Do you mean auto-subtitles? Not sure we got what to do so far...

@@Fibery yes, autosubtitles. Maybe re-upload the video...

Thank you, Michael! 😍 What feature is the most useful for you and what is 🥱?

Great idea