This really is a fabulous restaurant, dinner, and group of friends! I am not even sure a splash of soda and cranberry juice would cost $.10 and it sure made a priceless moment for me! Thank you for capturing the moment!

What a great story!

I appreciate your info and support!

Fantastic message- right on point!

I love the sponge analogy- it's very powerful! Thanks.

SO true! Boundaries are incredibly important and if you don't speak up the resentment starts to grow and that's not healthy!

Informational video btw, it was at the top of my google search for "luxwtr", be proud! ❤

Is that ACTUAL gold in it? If it is, exactly how much is the total worth of the gold flakes floating around? Or is "edible gold" not exactly gold?

Can you create a video about Tone of Voice and Empathy Statements?

Love this! You are brilliant!

Thanks for all of this good information.

Terrific points- thanks so much Laurie!

Love it- congrats!!!!

Always love your insights! Happy Anniversary and Cheers to you!

Love this!

Laurie, always think of you when I am on the phone or in store with customer support. I am ready to share praises to the person who is exceptional, and I do try to be patient with those whom you can tell are there to give you the broken record response. Your work is outstanding and organizations need you!

The bottom line, the clerk just had to care a little bit about your experience as a visitor.

This is fantastic advice. Thank you. I've been looking for good videos on this stuff and some of the stuff I've found is... not super helpful. Some of them suggest phrases that sound robotic, like they're verbatim straight from a pamphlet. I sometimes struggle with casual phrasing for certain things, so videos like this are gold for me.

Sounds like a terrific company. I'd love to take a pontoon ride there- it's so pretty.

Great story Laurie! Thank you!

Thanks Laurie!!! It brings me great joy to hear you speak about joy and what an honor to be an example for your loyal followers. Now, I’ve got to go and study. This immersion class is hard! They only speak French …and I love it!!! À bientôt!

Always great advice! Thanks for sharing.

Laurie Guest Great Theme for the year! You are fabulous... and absolutely more than enough! Enough said ;)

Thanks Laurie- great reminders of how to improve our customer service.

I send a Lego prize to several learners in my weekly tax return analysis online training each week. When I trained in person, I was known for bringing Legos to class. That is why my bank clients call me the Certified 'Playful' Accountant.

Love this way of sharing talents and inspiration with one another!

I just wanted to know how the word "shoehorned" is pronounced, thank you nice lady.

SO true, now more than ever!

Great message, Laurie!

Thanks Laurie- good information and the game analogy really sticks in my mind.

Love, love, love! Thank you Laurie! You are my spirit animal!

Can't wait to hear what you tried that you love!

good luck getting cauliflower to taste like potatoes

Awesome. I'm ready!

That was fabulous! My theme for 2021 is Let Go!

GREAT video! I'm amazed how many people don't mind the door. Not only is this great content, you actually live it in your OWN business. Love it when a speaker walks their talk!

I loved this video and your message of watching the door. Customer service means everything I’m also impressed with the different camera angles and the zooming. How did you do that?

these statistics are amazing, I would love to know where we can go to find these statistics and do an even deeper research into what customers are doing today

love this!

Great episode Laurie! I love the concept of shaking my brain. Thanks for inviting us, your kind words about the Webinar Talk Show and for sharing my "focus on the possible rather than dwelling on the difficult" message!

Super interview and lots of interesting ideas to follow up on- thanks!

Hi Laurie. Fab video. My name is Scott and I’m a PSA UK member. Great to see you hear on YT !!

Thanks Laurie- great advice!

Very Good

Alma Hernandez Hi Laurie Roofing industry

A great session, Laurie. You were fantastic.

Definitely can hear you and blue looks great on you!

My theme is "Positive Abundance". I know you will definitely get to the next level in everything with your theme. I LOVE doing theme living along with you.

My theme will be the same as last year since I need to be more "Focused and fabulous"! Focus seems to be something I really need to be aware of focus on my work and details, focus on health and eating better, focus on people and the clues the universe gives me. One year I wore a bracelet that had the word enough and I gave them to all my friends because we are all enough!! I like your play a bigger game!!