Hi ! My kindly request can you also make a video on JEA is highly in demand and hardly people are aware on how to configure and use it.

beautifully explained

Nice explanation!

Isn't SPM officially Strategic Portfolio Management? Which still has a link to Ideation but that might not be, what you were trying to say here.

Excellent presentation, lots of great new things coming in CSDM5 (ideation for me, but clarity around Technology Management / Service Operations is very welcome (along with Service Instance terminology, hopefully, and easier understanding around Digital Products and roles). I'm still working on some examples around WAN-site operations, from wired and wireless services for our workforce (internal consumers), and splitting out those CIs as well as the management platforms used (Mist, Aruba, Juniper, etc.) and supporting software platforms that enable it, from configuration management, backup, event monitoring and syslog stuff, etc. and it's all just very complicated. :) But the layout here and tooling definitely feels like a light at the end of the tunnel, and most of what I'm doing can be achieved with CSDM4 (and some milestones I'm looking forward to in 5 is mostly Ideation and the clarity around some older terms. Thanks for posting and sharing so many great lessons and answering questions!

Great session! The new updates to CSDM 5, especially the simplified definitions and value stream modeling, seem like a real game changer. Excited to dive into the recorded version and learn more about how these improvements can enhance stakeholder mapping and strategic planning. Thanks for sharing!

📊👌🏾

Do you have any vidoes for installation of ACC in the linux Machine with RHEL 9 version.. ?

Not sure about the scene with the walking cows, but very useful high level summary otherwise.

Is Service Mapping here only referring to Top down service mapping? We can still expedite service mapping with manual method via service population choice list. This technique still works to some extent where in house products do not have in built discovery patterns.

Great video, I appreciate that you share it. Thank you.

Well done Gentlemen. Simple yet succinct explanation!

Wow, thank you. I have watched so many videos on CSDM that never explain what the hell it is. This was to the point and explained perfectly. Bonus, I love how you guys are outside! Cheers

Very nicely explained

CSDM isn’t entirely prescriptive, it’s based on the customer needs and requirements. But good quick intro guys🚀

This was fantastic, so well explained. Diagrams were excellent.

*Promo sm*

Excellent video. I will definitely point this one out to customers as a great primer to understand.

Nice presentation, One query on the slide "How to the roles interact", What is the Business Stakeholders discuss with the CMDB process owner

Thank you for sharing, implementing CSDM with the already implemented and customised CMDB is really difficult. Your video helped me in getting the right direction and how we should focus on outcome based approach rather than building product models that people usually follow. Good one!

Thank you! I always learn something new and useful from your videos.

Great overview - focus on the outcomes!

Excellent and simple definition for CSDM

Never expected that one day, some Bosnians in the mountains will explain CSDM to me. Thank you very much 😀

Very nicely articulated, as always.

Great content. Thanks!

fun & clear ;)

😈 Promo-SM

Truly a master class...

Thanks for sharing. Well explained in a short time. It's a challenge.

As always - awesome work!

Excellent content!!!!!, congrats

very well explained. Great job team

Great video. Michelle is excellent and worked with him previously. Very knowledgable.

This is an absolutely fabulous video about ServiceNow ITOM Event Management (Health) and how to implement. well done!

Excellent content, congrats!

Je pars à Lacanau? Ah bon

As always .. good clarity in concepts with visuals. 👍 Keep rocking guys 🎉

Great job in breaking down CSDM in 10 minutes. Not a simple task!

Great Video, greetings to the whole Team!

Great examples. On the slide "A Simplified Overview" of Confluence wiki, which table classes would you use for Service and Application Service?

Thank you for this amazing video

How to run a powershell script from check definition to pull the machine data in service now?

Thank you man

😔 𝔭𝔯𝔬𝔪𝔬𝔰𝔪

Great understanding on ACC, thanks for showing all details using lab. Prost! Danke..

I want support for itom discovery admin

These are the best dressed ServiceNow guys on KZbin. Full stop. Ha.

One of the best Service Mapping video of ServiceNow.

Educating the customer is one of the most tedious task of service mapping 😭