now joined , will follow journey

We purchased new in Jan 2024. Since then, we have had over three months loss of use were the van has either been in the Burstner workshop or the Fiat workshop for repair. Engine management light on three times and relayed home over 400 miles after the 1st issue. We are now in the same situation as yourself but have opted for repair. Dealer has been excellent and has offered a partial refund plus another two year warranty after our initial 2 year warranty elapses. I got Fiat Exec team involved and it turns out the van needed a software update. I have sent Fiat a bill for loss of use and have billed them £200 per day for each day we have not had access to the van due to Fiat issues. I have also billed them for insurance, road tax, tracker, WiFi and CAMC fees for each day we have not had access to the van. They have responded stating they are discussing my costs and will respond in due course.

if i watched a snippet of this, i would in honesty thnink, couple of whingers, so ifnore any negative comments, having now warched a few videos back what lovely down to earth genuine people and definatrely right to be nnoyed , they have tried to bluff it, you are entitlred to old van back or what px allowance wasx , if they over allowed or sold at loss, thats their issue, i sell static caravans and been there when we had issuws and customer vrejexts. i know its shit time , only silver lining , many have discovewered you, hope it works out and i really feel for you , sending love . paulxxx

The dealer seems to have deliberately prevented you from understanding the state of the vehicle at the point of handover. Reject it. Do not be fobbed off, you have every right to do that. Good luck.

Definitely don't take anything as gospel and definitely get an independent damp test done. They're supposed to use the none invasive damp meter first and if that picks up a reading it's industry practice then use the pin type meter to confirm the damp reading. It's interesting they had your canopy out in the yard, does the canopy hang over the garage door. Perhaps they did that to keep rain water off the door? . "Betterment" is a term used in consumer law because you can't financially gain from any claim made. But with your tracker you could claim back the expenses to remove and refit it to another van on a successful claim of rejection. Rejecting a van is more straightforward than people think. The dealer will do anything to stall the rejection process and remember you're on the clock to start submitting a rejection letter. I hope it's all resolved but time soon runs out if it isn't. ⏳

Whoever did the damp check needs a retrain, my damp checker is the ultrasound also fitted with prongs, it’s true about the depth of wall plus electric cables. Anyway folks glad your getting somewhere, it would be nice for the company to pay for your costs as a goodwill gesture + the fine 🙈. Best wishes for the future..

You can guarantee that vehicle as had all them problems before hence it’s been sold otherwise traded in surly

You want your expenses paid for everything you have paid out your own pocket it’s there fault

Great blog, so pleased you dealt with this in a professional manner and that you agreed to go to the company with an open mind to see what they can do, looks like the service department were dong their best to get you issues sorted and I hope they have. Can I ask what you use to check the damp yourselves. KR Phil

I wish you both all the best I know what you are going through you do not know who to trust lately I myself are a 70+ retired engineer and the latest of engineers have not got the experience salesman will tell you anything fora sale wish you both all the best will keep up with your comments

Hi guys Sorry to hear things aren’t going to well with your van. Where are you guys now? We’re in the Plymouth area 😊👍

Hi guys don’t know if this is any help, but our back wall and partially tha sides get terrible condensation issues from October through to April consistently, where the transverse bed is situated, no where else and after April nothing, we have fitted a 80w tube heater in the garage this year and it seems less wet, but I feel for you both as it is a stress you don’t need, my damp reading was 16 in summer in that location on the wall, hope you get the results you need from the independent test, safe travels 👍👊🚌🏴󠁧󠁢󠁳󠁣󠁴󠁿🥰

It's great to see you have come to a conclusion you are happy with around what to decide to do about JW.We all know that all motorhomes can be an absolute nightmare at one time or another and yet despite that we simply keep on buying them! Maybe we're all masochists! 😮😊

Hopefully that's the end of the problems, if you changed the van, you are likely to get another load of different problems, that's why I built my own in the end. The commercially built ones are slung together too quickly nowadays. 😮

We are an older couple (65) from Ireland. We've been following you for some time now. We are currently watching this from our converted T5 in the South of Spain. We can fully appreciate how distressing all this has been for you both. We just want to say that we believe it will all work out for you and Just William. It's very obvious that you two love and support each other very much.. and this will see you through. Stay strong Wendy.. you are brilliant! Onwards and Upwards! Sending love to you both! ❤ Shirley & Eugene.

If you had the chance to reject it, and didn't jump at it, then in a few years time when its out of warranty, and you are facing a £10K + repair bill, you will very much regret not getting out of it. If It's got damp in it, then that's something that is pretty much impossible to cure, given the very shoddy build quality of modern motorhomes.

damp isnt nice is it,

I hope your both feeling a little more up beat now you had a positive experience with the service department and the issues have been rectified I spoken to one of my colleagues who regularly encounters cooler climates in his motor home he say the issue of condensation in the rear of his van was noticeable however he had a extra diesel heater fitter in the rear garage end bedroom and he has no issues it maybe 🤔 a solution to consider good luck to you both 😊

Hi Both. You are two intelligent people who are going through a tough time and I am sure you will not be influenced by people like us who are not directly Involved. I am sure you will make the right decision on the basis of your dealings with this company. You like the MH, so that has to have a bearing on part of your decision, the rest will depend on how you perceive their cooperation and how they resolve it to your satisfaction. We just hope everything will work in your favour. Our best wishes and just hope this turns out to be a great Christmas present.

So much stress for you both. Hope all good and you can start to enjoy your travels trouble free. Lots of love from Scotland ❤❤❤❤

Well sorted Steve. I think you’ve landed in the best place possible from where you were a week ago. All fixes sorted hopefully to your full satisfaction. Learnings for the supplier which will hopefully benefit others. Plus you are now an expert on damp! What more could you want?!!! Enjoy your lovely Motorhome. X

Hi Steve & Wendy, What you’ve explained as their explanation and actions taken to address your concerns makes logical sense to me, as with all things, knowledge is power, and you have certainly had a crash course in damp detecting! Hope you can now both get back to normal asap and move on with your travel adventures! 👍🍻

So sorry for the hassle you’ve had, Have you or the dealer considered either a bit of heat in the garage, or ventilation. My garden shed in winter sweats and always felt damp, I added some high level vents and now no more problems! Like olden days in caravans, bed bases used to be damp underside in the morning , Just a thought, Wendy was on the right track! Hope you get sorted and start to enjoy vanlife again!

So glad you seem to have a resolution now, and I hope you have Happy Travelling now with Just William! ❤

Big hugs ,that is an unbelievable amount of stress . You are very level headed . Well done Wendy

Great news, well handled. A very stressful situation for you both, but it seems the supplier has been acting professionally after all, which is most reassuring. Good luck guys, everything will be just fine soon.

Its such a shame you both have had to go through all this stress with Just William. I hope all will be ok now Steve you havemt been stupid Wendy i hope will start to feel a lot better once you start all over again living in Just William. I would ask the dealer for some sort of componsation for all the stress and extra money you have had to spend for the air b&b as well as the car hire !! . Best of luck to you both take care sending love to you both xx

General opinion is to reject the motor home if it cannot give you what you need .Either way you would need compensation for the upset and distress and losses its a lot of money when fossil fuel motor homes were vastly reduced at the motor show .You had your pick really and they need to offer substantial compensation as the experience as made you both so unwell and should not have happened If habitation check had been carried our correctly in first place.If purchased in a dry summer weather you may not have noticed any leaks till warranty expired .The e powered hybrid ones that charge as you drive along are giving between 50 and 60 miles per 4 1 litre petrol and nothing for electric because it self charges as you drive along like the Grand land and the New all electrics are starting at 360 one charge. We are looking for a hybrid .Steven. Think this one our carefully and do what is best that will make you both feel happy and comfortable. Its a lot of money if you are not happy with it.Hugs all of you today .Big ones for Pippin.,X

Pleased you have got some resolution to the issue especially the damp issue. Hopefully you can now start to plan and enjoy the van. Maybe a quick email to the service manager you dealt with expressing the stress this has caused both emotionally and financially. You never know they might offer something even a free service. Thanks Dave

I thought this would be the case Steve and Wendy the dealer seems to have gone out of there way the van isn’t old and low mileage and you like the van I think just monitor the garage area for the next few months

We have just had our 4th habitation. We have the dreaded damp in the garage doors, reading being 99.9%. Thankfully still under dethleffs 6yr damp warranty so will get sorted. Hope you will be happy with Just William.

I think youve both made the right decision.....i know it's been a complete nightmare for you both, but hopefully now you can try and put it behind you guys, and get on with planning your journey back into Europe. We are really looking forward to the videos....! Take care guys.....

Hi are they going to pay for indipendant hab check

I think if you feel happy with the repairs and have another damp test it will give you peace of mind,as you like the van my gut feeling is stick with it but any doubt rejection is the only way😊

Question, Condensation? Experience, other owners with the same Make/Model x

Just catching up with your travels and it's awful to hear this news and to see how visibly upset Wendy has been and how it must have affected you both. I'm sure you will come to the best decision and we wish you all the best in your future adventures. Hope to catch up soon. Dave and Lisa.

Congratulations and well done. I think you are 90% there now. Perhaps you should get EVERYTHING in writing from them. A new 1 year warranty would be good. I note you have never mentioned the name of the dealership is there a reason for that ? Are they going to compensate you for at least the cost of the hire car and accommodation? The BEST thing of all was to see that lovely smile from your wife. All the very best to you both. Kindest regards VANESSA & COLIN WELLS

Hope you get all sorted sending love and support

Sounds positive response on there side hope it all works out

Hi guys, didn't you have this damp in garage problem with a Hymer years ago, which you rejected?

Best wishes, i hope your able to get all this sorted quickly and to your satisfaction, the stress must be just awfull. We have never had a van, picking our first van up in April next year. Best wishes to you both. ❤

Glad your feeling better about things and hope it sets your minds at rest,keep well and happy travels.

Oh if this is Marquis, run..

It's just an object, there are thousands more vans out there. Reject it and find someone who wants to sell you something you'll be happy with. You both seem like nice people, don't be worried about upsetting them, they're not your friends.

Hi Wendy,Stephan..and pippin..I'm so glad things r being sorted with Just William.sorry u had to go through this stressful stuff..hopefully u will be back on ur travels soon, take care both x

Please look after your mental health it is showing really bad on both of you stay safe and sound you deserve so much better

Good luck to you both and please look after yourself and each other claim every penny back from them your channel only come across to me personally in the last few days

Just return the van mate there have miss sold the van

Great news you can get on with your life again looking forward to your next adventures

Common threads seem to that build quality on these expensive pieces of kit is at best patchy and that generally the starting point is not to trust the dealer. Hearing of some of the issues that others have had on vans like ours I feel we have been lucky - so far. Hopefully you have made the right decision and can get on with enjoying your van. (Incidentally last time I was in Plymouth I got a ticket, appealed, got nowhere. Never been back).