If your batteries are not lasting, there is a problem. It could be you are not using Duracell or Energizer batteries, which have a much higher life in high-drain devices such as electric motors. Store brand, generic, Amazon brand batteries will not last as long, not even close. In the end it could be there is something draining them in the circuit board, but it is much less likely. You could always reach out to us...

Not likely. E4 is saying program the open and closed positions in steps 1 and 2 of the menu. Junk or low batteries can also cause this. Please reprogram step 1 and 2 to see if it clears. If not reach out at [email protected] or 314-690-1399

Sorry we missed this. We normally do sell separately, but have very limited stock on the controllers. If you need one, please reach out to us at [email protected]

So glad the video helped!

You are welcome!

No, that sounds like something different. Please contact our help dept.

Yes, for sure. Here is the link. happy-henhouse.com/products/battery-holder

We had to temporarily stop production of these. The material cost and shipping has risen to the point that we could no longer sustain it. Hope it will equalize in the future.

It will close. The way this safety works on this style door is that the door goes down until it is at the bottom or meets an obstruction. If the door encounters a chicken, the door will keep travelling down once the chicken moves. If the weight of the door is not pulling on the cord, the motor will stop turning. If there is weight on the cord, it starts again.

If you need to let more string out, there are two ways to do it. 1. Turn the black spool using your fingers. It's a bit tough to get started turning, but once it starts moving it's much easier. Please don't use pliers. 2. You can fake out the controller so that all the conditions are met for it to lower the door. Basically, the sliding mechanism in the center of the control board needs to be pushed to the left while the light sensor is covered or, if you have a timer version, the time is set so that the door should be closed. Once those two conditions are met, the rope will lower until you release the sliding mechanism.

@@cjsutterer4804 Thanks. I pulled really hard on the string and slowly it came out. I didn't realize how much the door needs, prob 10lbs or so? The door is only 1/2" plywood. I'm going to have to figure something out .

@@ktajax Please contact us. Max weight on the door is 0.4 lb. Your door is too heavy.

@@cjsutterer4804 The door isn't even connected yet. String was so far up as I couldn't get the string to drop. I did after pulling on it really hard. I still have not hooked to door. The door is 12x12 1/2" plywood, it's not heavy at all.

A wooden door of that size is too heavy for this controller. 0.4 lb is the max for door weight.

Yes it does. We have a 12 volt battery adapter cable that comes with the kits now. If you already have a kit you can order a 12v cable from our website at happy-henhouse.com. Thanks!

@@happyhenhouse1030 I saw the kit on Amazon, I needed to make sure, thanks for the reply, will be ordering soon

Glad it was helpful!

Yes, you can. We will connect by email. Thanks!

Hello, please try removing the batteries for 10 min to allow any stored energy to dissipate. Also make sure to use only brand name alkaline batteries when you re-install. Please reach out to us at [email protected] if this does not work for you.

I'll try to help. It sounds like you may have gotten one from a supplier selling a similar controller to the one above. There are subtle differences. Do you know who it came from? It may be easier to email us a picture at [email protected] Thanks!

We can try to help. It would be easier if you sent some pics of the battery holder with batteries in and one of the controller insides. Watch for a bright flash when you first put the batteries in. It will continue to flash every 10 sec or 3 sec, but the flash is MUCH dimmer. Email is [email protected]

Please reach out to us at [email protected] or call 314-690-1399. I want to understand a bit more about the surroundings. Thanks!

Thanks for asking. Here you go. happy-henhouse.myshopify.com/products/automatic-chicken-coop-door-opener-kit-timer-and-light-sensor-timer-premium-locking-door

@@happyhenhouse1030 Thank You! I just purchased it...

@@Captleroyhotdog Awesome! Recieved. Thank you.

Awesome! I can't wait to watch it. Thank you for reviewing.

@@cjsutterer4804 the video will be up today or this evening look out for it please im sure people will have some questions you will be able to answer better than i

Awesome! Have a great New Year!

If you are using light sensor mode, which is Ctrl 3, setting the close lumens down to around 5 or 6 would let the door close when it's near dark.

Hello there, please reach out to us via email. I want to help you out. As for the predators, once the door closes, I have not heard of anyone having a predator getting the door open. We have around 4000 of them out protecting chickens. Shoot an email to [email protected] with your contact info.

Yes, you can do that if you choose the CH1K-T or the CH1K-110-T. Standard Energizer are recommended and will last 3-5 months in the winter and 6-9 over the summer.

Sorry for missing this. We do not sell in France so we don't have any videos for it.

Hi Whitney, give us a call at 314 - 690 - 1399. We should be able to help you out over the phone. It could be one of a couple things.

Yes it can be confusing. If you think about it opening in the morning, it helps. It takes less light to activate the sensor inside the controller to open the door. More sensitive to light. I am glad you got it though. 🙃 Chad

Thanks Drew! We appreciate it.

Absolutely! What issue are you having specifically? Have you had it for a while and are looking to change batteries or is this a new install? You can reach us several ways. Our website has all of our contact info. www.happy-henhouse.com

Never mind I got it working thank you though

Mine just stopped opening with light. If I go out and reprogram it it will work just fine. The next morning it fails again so I have to manually open it. Then the sensor works to close it later that night. Any ideas?

@@jdmsi92 Have you reached out to us for tech help? That sounds odd and not a typical issue. Please send us an email at [email protected]