Scaling Success: SAP's 7 Dimensions of Customer Success Framework
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Scaling Success: SAP's 7 Dimensions of Customer Success Framework
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Why you should use AI to explain customer HealthScores
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Why you should use AI to explain customer HealthScores
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Digital Customer Success - A New Era of Engagement
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Digital Customer Success - A New Era of Engagement
21 күн бұрын
How to Prove Value to Customers?
32:05
How to Prove Value to Customers?
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The Role of Portfolio Customer Success Managers
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The Role of Portfolio Customer Success Managers
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Cutting Churn with QBRs and Renewals: A Small Team’s Big Win
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Cutting Churn with QBRs and Renewals: A Small Team’s Big Win
Ай бұрын
AI Is Changing Customer Success Forever
30:26
AI Is Changing Customer Success Forever
Ай бұрын
Uplevel Your QBRs to Double Your Upsell Revenue
34:25
Uplevel Your QBRs to Double Your Upsell Revenue
2 ай бұрын
Transform Customer Onboarding with These Practical Steps
29:57
Transform Customer Onboarding with These Practical Steps
2 ай бұрын
Implementing the “Experts Success” Strategy - Upsells & Retention
25:09
Implementing the “Experts Success” Strategy - Upsells & Retention
3 ай бұрын
Data-Driven Initiatives to Lowering Churn
22:09
Data-Driven Initiatives to Lowering Churn
3 ай бұрын
Achieving a Net Positive Score with Google Forms
18:20
Achieving a Net Positive Score with Google Forms
3 ай бұрын
Secrets to Smooth Renewals and Driving Upsell Opportunities
30:09
Secrets to Smooth Renewals and Driving Upsell Opportunities
3 ай бұрын
Optimizing Cross-Functional Customer Success Processes
24:28
Optimizing Cross-Functional Customer Success Processes
3 ай бұрын
Renewal Automation Leads to 15-Point Improvement in Retention Rate!
23:01
Renewal Automation Leads to 15-Point Improvement in Retention Rate!
4 ай бұрын
Future of Customer Success: CEO Perspective on Metrics and Investments
30:49
Future of Customer Success: CEO Perspective on Metrics and Investments
4 ай бұрын
Reduce Churn by 15% with This Simple Approach!
27:54
Reduce Churn by 15% with This Simple Approach!
4 ай бұрын
Increase Renewal Probability by 30% with Customer Health Scores!
16:24
Increase Renewal Probability by 30% with Customer Health Scores!
4 ай бұрын
Transforming Careers From Zero Experience to Successful CSM
19:42
Transforming Careers From Zero Experience to Successful CSM
5 ай бұрын
Why Every CEO Needs to Understand Customer Success!
24:05
Why Every CEO Needs to Understand Customer Success!
5 ай бұрын
Boosting CSM Efficiency Through Centralized Data Management
21:14
Boosting CSM Efficiency Through Centralized Data Management
5 ай бұрын
How to Become a Value-Driven CSM
18:19
How to Become a Value-Driven CSM
5 ай бұрын
Elevating Net Retention Rate with Capability Adoption Scores
32:29
Elevating Net Retention Rate with Capability Adoption Scores
6 ай бұрын
Achieving 120% NRR with the OGSMT Framework
24:09
Achieving 120% NRR with the OGSMT Framework
6 ай бұрын
“Keep Your Customers” With the MINT Framework
17:05
“Keep Your Customers” With the MINT Framework
6 ай бұрын
Strategic Insights into the CSM Pooled Model
17:51
Strategic Insights into the CSM Pooled Model
6 ай бұрын
Monetizing Customer Success - A Masterclass in CS Revenue Generation
18:38
Monetizing Customer Success - A Masterclass in CS Revenue Generation
6 ай бұрын
TAM vs CSM: Navigating Customer Success Roles
18:08
TAM vs CSM: Navigating Customer Success Roles
6 ай бұрын
Should we merge CS and Support roles?
26:07
Should we merge CS and Support roles?
6 ай бұрын
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