i love these episodes!!! Loveee call center life !! (: <3

Nicole don’t sound like she’s having a bad day at all. 😂👊🏽

My buddy who worked in a call center told me whenever he got a difficult caller, he would say 'let me go get my mgr' and he would go to the can, have a cigarette, go outside and come back to his desk if the caller was still on he would leave again until the caller got impatient and would hang up. !

I love your videos on tic tock Your amazing

If i can speak to someone that is clearly not an outsource, I usually do not need to have it escalated.

Man i stayed on PIPs because of my call time and being dinged for quality assurance

I HATED quality assurance it didnt matter if i followed their stupid script and got the past due and current payment they would ding you every single time!!!! They always gave low scores no matter what so i just stopped because my manager never backed us up

Um, it's a call centre? It's important to recognise that a variety of challenges in calls is to be expected. These situations would be anticipated and thus met with proper training. It's crucial to have personnel who can empathise and provide support. Moreover, if someone finds that they dislike their job, they should consider seeking another position that might be a better fit for them. It's call life and taking responsibility for ones own destiny.

I hate these members 😂 they alway sount so weak and helpless. Fake!

🤣🤣🤣🤣

I do not why they tell us all their problems without giving us no info about them these people are weirdos

🤣🤣🤣After a bad day this made me laugh

When I worked in a call center for a cell carrier, we were told not to let the customer off the phone until we had fully resolved ALL of their issues, but we also needed to keep our AHT down. I would ask how to satisfy both demands. They never could give me a useful answer, but they would still continue to make both demands.

Need more episodes

I’m Leo!

Thank god I don’t work in a call center😂😂😂😂 I feel so sorry😂

I love the reverse

I love when they call and act like we're suppose to know who they are even though they never said their name. The entitlement is real.

The sob stories too, we're not your therapist tell us what you need and stfu

The crier yes, I had so many of those.

I've reached this video because I'm currently a call center trainee 😂😂

The paid prisoner

LMAO...damn this is funny

Ok, so this is true with how training is. Notice how the manager and trainer are all positive and happy. This is because they no longer take calls. If there was a trainer that was still required to take calls, they would not be sounding so positive and happy. I hate that fake happy crap. They make it seem like their company is so great, yet they could be let go at any time without notice. Then let's see how happy they are. And on a side note, managers are a joke. There will be days where they are sitting in meetings all friggin day. Other days, they just do coaching's and listen to calls. The stress for managers comes from the amount of stuff they have to complete in a short time. Like getting all coaching's done and how many call monitors they need to complete, etc. And at the same time, they get pulled away for meetings which sets them back. Again, not taking live calls anymore so they avoid the trash callers.

Oh my God, this is EXACTLY what it is like at call centers and in training.

Most of the married women put out at a call center.

I wish they would have video cams on management 8 hours a day. Measure their talk BS time and useless time management and have a review on a big screen. I'm sorry the abuse to call center workers is off the hook!

Need more of these please so accurate

WFH forever

😂😂 that exactly what i am going through each day

I currently work at a call center for eBay. The worst thing are not the customers (but they still are, especially Americans); the worst thing is eBay itself. There policies are so stupid and they do not really help the customer. I feel so useless sometimes, for they do not actually allow us to provide proper resolutions.

2:55 I might use that one 😂

this job is actually the lowest of the lowest. you just feel you're in the lowest rank.

If you don't find your chair means you are about to be sacked!!

QA are annoying,somehow they always find some mistake dine by you.

I hate every customer

LMAO 🤣 That'll be a hell no for $200.00

I worked in call centers on and off for 35 years. And yes. I had to deal with my calls being constantly monitored and/or recorded. When call center managers and supervisors monitor and record our calls, I feel as though they don't trust us. They need to learn how to trust us. TRUST! TRUST! Learn how to trust us. But to them, trust just isn't good enough. They monitor and record all of calls just to protect both their clients and themselves; as well not ending up getting sued. Plus our call statistics were also monitored as well. If we weren't performaning up to both the company's and their clients' call policies, standards, and instructions, we were either written up, suspended, or even terminated. And that's exactly what happened to me. But in the long run, it was simply for the best. I also quit a few of these call center jobs as well because I couldn't take the excessive and unnecessary pressure that was put on me to meet impossible both the companies' and their clients production goals and call statistics. If they can't trust me to handle their calls and to do the very best that I can, then I don't need to be in that line. I haven't worked in the last four years, and I'm better off being away from Corporate America and the unnecessary stress that it causes. Thank you.

Bahahahahaha ! Sooo goood

This is indeed the issue that no "supervisor" or "manager" or "QA" willing to answer because they know its impossible. "Oh hey you AHT is above allowed, yet we do not care that this is caused by our stupid process where we want you to ask customer when ever they have more questions or not". Its like if these companies that make such procedure think they can get new IPhone 14 yet want to only pay 100$. So yeah

Great video. You should do one on sales. The caps lock is always turned up LOUD af when I talk on the phone. It's not for everybody though.

I know I'm late! But I'm subscribing! I can relate! 🤣🤣🤣

I work in a sales department and as everyone knows the hardest part is to take the address, I'm not a native speaker so sometimes is hard to me to understand the streets names and is even more annoying when the Cxs gets upset with me for not understand

As a supervisor of QA/compliance this is absolutely accurate 🤣

very funny. 😁😁😁

Omg I deal with all of the time

The accuracy is on point!!!!

I was working at a call center for 1 year and I decided to resign. It’s so dehumanizing and it was the best choice to resign and move on to something better.