Yes, we will add the soft water function to the new version in January next year. The current version does not have this function. Thank you for your patience.

Yes, it is the most energy efficient machine in its class right now. It also has an ECO mode.

Thank you~

Thank you for your attention and suggestions

You can use regular dishwashing tablets or dishwasher-specific dishwashing liquid currently available on the market, such as Finish.

good idea

I understand your concern. Regarding the tray, in most cases, we need to stand the bowls and plates upright or tilt them, not place them completely upside down or right side up. The reason for this is that incorrect placement can prevent dirty water from flowing out of the bowls, which affects the cleaning effect. You just need to ensure that the top and bottom spray heads can wash all the bowls and plates and that no water accumulates. Although it requires some skill, you'll quickly master it after practicing a few times. I hope these suggestions help you solve the problem with using the equipment!

I will publish a video on how to arrange bowls and plates.

@@AIRMSEN It's quite all right now. I have become zen with the dishwasher now. I've figured out how to fit certain dishes in with the ribbing in the tray, and I can actually get an astonishing amount of dishes in it. The fruit-washing options works great too. For myself and my husband, it's perfect. All of the dishes from the day will fit in for the evening wash cycle, including dinner dishes. We don't make a lot of mess in a day and I wash the pots and pans by hand but I usually do a full load of the dishes every night. Sometimes there's space for more dishes so I'll leave it until the next night to wash. Even when I've got it stuffed to overcapacity that thing gets everything spotless. It's mighty! I love it! So, no worries and thank you for your reply and concern 💗

We've received your feedback. Each user's usage habits are different, and there are very few customer feedback tray failures. We offer 1 year warranty, if you have any questions, please contact the after-sales email: [email protected]. In addition, we also sell accessories, if after the warranty period, due to the old or damaged accessories, you can buy AIRMSEN dishwasher accessories, hope to solve your problem. Thanks for watching!

Yes, it only takes one experience and you will definitely love it. One year ago, we had an AIRMSEN dishwasher in our office, and all the employees were planted with grass and everyone fell madly in love with it. Because it comes with its own water tank, it also allows us to wash dishes in the office. Love it!

We don’t have detergent, you need to buy it yourself

@@AIRMSENwhat kind of detergent can u use it says don’t use normal detergent

Sorry for the inconvenience caused to you. Please contact our official after-sales email directly < [email protected] >, we will have a special after-sales specialist to solve your problem. Looking forward to your mail.

Sorry for the inconvenience caused to you. Please contact our official after-sales email directly < [email protected] >, we will have a special after-sales specialist to solve your problem. Looking forward to your mail.

Hi! I have this dishwasher. Yes, it does fall to the bottom but thats because water fills up from below and somehow goes into the bottom and top spray arms, spreading the detergent soap everywhere. I hope this helps☺

@@arcanemetanoiait’s 6 months from your original comment. I’m on the fence about purchasing. Do you still like it? Is it still working? Everyone has different experiences but I’ve seen some ppl saying after a few months they stopped loving it or it stopped working

@@LifeOfTheOutcast hi! I personally love it. I mean there are downsides but they aren't major where I end up regretting buying it. Just have to be aware of the size of it and if you can fit it on the countertop by your sink☺️ Next one, if you end up leaving clean or dirty dishes with water from previous wash or after wash inside the dishwasher, mold will start to get on the dishes and cutlery and inside the dishwasher. (Nothing major tho! Just little spots that you can easily wash off☺️) Lastly, sometimes dishes will have stains or food bits on them and from my experience that's usually because the dishwasher needs inside cleaning or I didn't rinse the food bits off as much as I should have. But I hope this helps and you make a decision that works best for you ☺️

@@arcanemetanoia this was such a thorough response, thank you so much for taking the time to reply! Mine arrives today and because it’s almost $300 😮‍💨 I’m happy to hear how former customers are satisfied with their purchase. As someone who struggles with seasonal depression this went from a want to a need. Again thank you so much for providing those tips and tricks! Hope you have an amazing day!

Use powder Trust me You'll see why It really works on the shortest cycle but the pod wouldn't be able to be absorbed Use powder....any Name Brand Your choice