An organization specializing in an online learning platform is under pressure to improve its offering. The recently appointed CSI Manager suggests the senior management to adopt Toyota Kata to enable the team to deal with uncertainty around the project. What would be the BEST way to start the improvement kata? Understanding the objectives of the improvement and defining the goals. remember the 4 steps of toyota kata: 1- understand the direction - improvement aimed at specific goals, not just random 2- grasp teh current location - where are we now? 3- establish the next target condition- describe both teh outcome and the expected conditions to generate the outocome 4- expeiment toward the next target condition