Thank you so much for reaching out to us and sharing your experience and feedback. This is truly appreciated! :) I went ahead and passed this along to our technicians and product developers so they can keep it in mind.

Yes, any lights! :)

Enjoy glowing and flowing!!!

Hi there! 🙂

You can absolutely do that. :) Enjoy!

Hey there! Pls send us your order number along with a video of the issue to [email protected].

Hi there, please contact our stellar team at [email protected] and they can be of further assistance! ✨

That's correct. It is formatted as month and year. :)

Our flow grease is a silcon based lubricant. You can use other lubes, just please make sure it is a silicon-based lubricant, for other types of lubricants can actually cause the fibers to tangle even more, thus resulting in more fiber loss or breakage. :)

Thank you

You are welcome@@alexisromo6866 ! Feel free to reach out to us if you have any other questions at [email protected] :)

It is made of the same material. ;)

We do not have a ball handle for our Levi Wands. Should you need more help, contact us at [email protected] :)

Hey there! You can purchase our Hypno Levi Wand on our website Here >> glofx.com/product/glofx-hypno-levitation-wand/ :)

Please contact our stellar team at [email protected] and they will be happy to be of further assistance! ✨

It's most common to use the fingerloop the Wand is received with, but if you prefer to use just the string, you're more than welcome to :)

Please contact our stellar team at [email protected] and they will gladly be of further assistance! ✨

Mine is doing this too when I start to flow

Hi there! While our LZR Gloves do feature some high quality laser beams and are safe to use around others, please be sure to avoid pointing them towards anyones eyes. If you have any other questions, feel free to email [email protected] and they can be of further assistance! ✨

Please contact our stellar team at [email protected] and they can be of further assistance! ✨

I having the same issue. While whipping it automatic turns off and goes in Red, Blue and green.....then it turns off. Pretty frustrating.

@@masterVi Hey friend, please send our team an email to [email protected] so they can be of further help :)

This will be our initial sneak peak of the Hypno Wand to show it in action :) For more turotial videos that are a bit longer and have more detail, check out the rest of our videos here on our KZbin channel!

For questions about your Wand, please contact our stellar team at [email protected] and they can be of further assistance! ✨

you have to point the remote close and directly to the on/ off button of the wand

@@TarcianaDancer Your Wand may be in sleep mode. Make sure your Wand is fully charged, then click the button on the top of the wand(green light at the bottom will flash) then click the "on" button on the remote. If this doesn't quite do the trick, repeat these steps to see if this helps. I would also recommend checking if the red light at the tip of the remote is emitting when buttons are pressed. If not, your remote will need a new battery and you should be all good to go once that is replaced :) Please contact our team at [email protected] if you need any further help!

That's a great idea! Although we don't have one currently, I will definitely pass this along to our team for the future. :) For any questions about specific modes or cusotmizing your whip, feel free to contact our support team at [email protected] ✨

Please contact our stellar team at [email protected] and they can be of further assistance! ✨

SAMMMEEEE

I’ve literally have tried everything and it won’t program at all. It immediately starts blinking res blue and green when i try to program it and set on one one mode function. It goes straight back to blinking red blue and green even after following instructions. Idk what else to do.

Same! Have you figured it out yet???😢😢😢

The heads on our Space Whip Remix are interchangeable, replacements can be found here on GloFX.com :) >> glofx.com/space-fiber/space-fiber-accessories/ For any other models, please contact our support team at [email protected] and they can provide you with more info ✨

As long as it is a point of light, these adorable hearts will shine! ✨

If the goggles are taking longer to respond when buttons are pressed on the remote, it may be time for a new battery in your remote. Try this, and if you still need help, please contact our stellar team at [email protected] and they can be of further assistance! ✨

All diffraction eyewear will show their best results when looking towards points of light. If you are looking for more intense effects, you can check out our Extreme Diffraction Glasses on our website here >> glofx.com/product/glofx-ultimate-extreme-diffraction-glasses-black/ ✨

Dim lights will generally mean tired batteries. If swapping out the batteries does not do the trick, please email our stellar support team at [email protected] and they can be of further help! ✨

@@GloFX do you plan on having the lux orbit back in stock? what happened to it, it's no longer purchasable on your website?

@@kylemoss3833 Our Lux Orbit has been discontinued and is no longer being produced, however, you can check out our Ion Orbit that uses the same programable Lux microlights ✨

@@GloFX unfortunately the ion doesn't have the dual ring effect because it's only 3 lights all facing outward . Do you plan to produce another like that? The only one on the market right now is orbite v3 by another brand that I think died so that's limited as well.

@@kylemoss3833 At this time, we do not have plans to bring back the Lux Orbit or remodel the Ion Orbit. All of our Lux microchips will be the same with the button on one side, and our Ion Orbit features a housing in clear or black that exposes the tip of the microlight from both sides :)

It sounds like it may have come un-looped in transit. Please email [email protected] and they can give you some tips 😊

Our Lzr Gloves can be purchased through our website here >> glofx.com/rave-gloves/laser-gloves/ ✨