For anybody who needs to take off the filter lid because it was on when delivered to you, i found that if you push slightly towards the lip of the bowl and then lift it comes off quite easily.

NONE of these screens are what the app looks like, this doesn’t make sense. I have no meal call button, and I bought your most expensive model

Do you have a video on how to thoroughly clean this feeder? I need to be able to put it away for storage for a while.

I don't know what's more different from my experience about these videos, how easily the filter thing opens or how much more difficult it is when your cat decides that every single small component is her new favorite toy.

I agree with everyone about how hard it is to disassemble. I have to bring up this video every time because I think to myself…it can’t be this hard. I break at least one nail every single time I have to change the filter

The recycled water version is crap and I don't know when my wife bought it! 30 days or 2 weeks, I don't know and can't ask, she is working to pay for this crap. Lot's of engineering for nothing, but a flawed product immediately contaminating 2.5 Litter of water on first use! Shame on you (IMHO) wife bought your shit! Inside is nothing but bio-slime! Damn cats can's read the QR codes/Manuals! Excellent marketing though!!!! No I'm not buying new cats or your products ever again! Too many engineers! Do any of them have living cats? I bet not! In theory it'd feature rick and excellent, but, in reality, it's turd soup at best, quite litterary.

Mine randomly disconnected and i haven't been able to re-connect it on the app doing all the things. i'm so confused

Mine has disappeared from the app altogether after only two months, and I can't get it back. Any advice?

I genuinely thought there was no way to replace that little sponge cause I thought it was openable...

Keeps saying low water level after refilling!

That's nice but how to you set the clock

excellent video

Some advice to the manufacturer: please make it clear which model this video applies to in the title, not just the description. People are coming here looking for info about how to set up the battery powered fountain because your video title says “wireless.” Everyone equates that to “cordless.” Also, I’d recommend creating a video specifically for the cordless model because it incorporates a power button. That video could explain how to use the fountain plugged in or powered by battery. Also, it would help people a lot if you explained how to remove the filter cover, as many people have difficulty with that. This video here seems more focused on making the installation look overly simple, but it’s not providing practical details people who are unfamiliar with the product need to get started without any obstacles or frustration. There really isn’t any excuse to not make this better for your customers. You would have nothing to gain but better reviews, fewer returns from people who think they have a defective item, and fewer inquiries for your team to troubleshoot.

Had to get this for my dog.

For anyone who came here wondering how to open the slot with the filter: pry that shi open hard. It does open, it just needs to be literally snapped open it feels like it’ll break but it won’t

Please don't replace written instructions with these. They are nice additions but are difficult to follow alone.

Did this and still says outlet blocked

Why does it dispense only 5 pieces of cat food 😂

My Dock station does not have a wifi button to turn on. It gets to device found but when goes to register it says not found. My wifi password is correct. Why wont it register?

Can someone tell me the width of this? I have a stand and wanna make sure it fits.

I only want to feed my cat three times a day so I set time and protions in 1,2,3. But all of them are not repeating. No food coming out after the first time the clock hit the scheduled time. I am having this trouble for a week now.

i want to buy this very badly, but probably agree with others it needs to be microchip based

I got my pet feeder and water fountain literally just 2 days ago and I have reached out to them explaining that I was missing a piece for the water fountain to function properly and so I didn’t even get to use it as the pet feeder is garbage and that would like to start a return they haven’t got back to me. I have reached out to them 3 separate times they have respond saying they have a lot of requests which sounds like a whole bunch of bs what is there to figure out I have the product didn’t like it and would like to send it back. They can respond to me/ the email but can’t say anything about me returning the product. I will be putting them on blast on everything if they don’t get back to. Ain’t no way I’m paying 200 dollars for Garbage stay away From this company and product it’s trash. Also for anyone considering buying this all the good features are locked behind a subscription which cost 60 dollars a month or 120 for a year. Wtf would i pay 60 a month every month and the only other option was 120 annual like I already spent 200 on the fountains and the pet feeder. I also them that their subscription was crazy and that at most i would pay is 10 dollars a month for the subscription.

Would be nice to troubleshoot IF the top would open up!

How well does this work on carpet?

My feeder just make a buzzing noise, how do i stop that?

For everyone who is having a hard time setting the portion amount like I did there’s a portion setting after you enter the time. Ex. (P-01, P-02, etc) you choose according to the feeding chart and select the portion. So (P-03) will dispense the amount of the first portion but 3 times.

can i clean rfid reader with isopropilic alcohol ?

This is a shitty representation of the product, and goes to fast to even follow.

does not work -- the freaking video is 30 seconds long and clicks so fast, it is crazy.

Amen

No where is there info on what to do when there is a time change. My Petlibro is still on Daylight Savings time after we switched to Standard time. Now the feeder is an hour off even though our wifi time/clocks on every device in the house is on standard time.

How do you deep clean this? After months of constant cleaning, there's some red/slimey residue that cannot be scrubbed with any brush. It seems like as more time has passed, the less likely my cat will drink. Can you soak the motor pieces in some sort of vinegar or cleaning solution?

Does the filter holder not pop off?

Very helpful video, thanks so much!!☺️

Guy looks like Greg Sestero in The Room. Oh hi Mark!

It's my boy! We still love our fountain

But mine keeps on saying levels slow, but it filled 90%

But mine keeps on saying levels slow, but it filled 90%

Also the filter reset doesn’t work

This thing is a pain in the ass to set up. Sending back immediately.

Great tips on cleaning!

This thing is a piece of shit

How does the unit know when my cats drink water? Is there some sort of motion detector?

The instructions say to press and hold a button in order to add the unit to wifi. It took me 10 minutes to discover that there is no button. Very frustrating.

Returning this piece of junk

Hello ! I have smart feeder with camera , and when I shared device to my partner, he doesn’t have all same access, particularly there’s no option to use microphone and see recorded videos on sd card. How it can be fixed ?

I have indoors cats, I would not put a collar on them for the rest of their lives just to use a feeder It's not pretty and not safe for them Please Petibro, make these feeders detected by the microchip 🙏