Oh thank you so much! I’ll need to post some new videos then!!

There are different ways but we generally add a percentage on top and just invoice that total amount to the customer.

@@abbieallen whats a reasonable percentage you add on top ? 10 percent ? thanks!

I have the same question 👍🏽

It’s inside The Concierge Secret Society Membership which you can join here community.theconciergesociety.com/

I think that yes, perhaps cleaning should be a different price, but in general, all our services should be charged at the same rate. Remember we are saving them time, and it all depends what price they put on their time. It is also much less confusing for you from an admin perspective if you keep things the same.

Thank you follow your response 👍🏽

I would be offering any services as an option extra when they book, and also in any confirmation emails you send. I would then also provide information inside the airbnbs so they know they can call on the services at any time. If you know someone is coming for a special occasion, arriving late, coming from overseas, or anything slightly unusual, I am sure they would appreciate possibly a fully stocked fridge or errand running or similar. I also know a lot of personal concierges offer gift baskets and arrival packs to airbnbs.

Yes, I can understand that. But keep in mind that very quickly people will get to know you by name anyway so it may be a good option. And could potentially make it even more memorable!

Yes, something I strongly believe in.

Well done Karen! The easiest place to start with pricing is to look at what local cleaning companies are charging and aim to charge higher than this. But to be more accurate, you need to work out what your personal profit goals are, work out what all your expenses may be, and then work backwards to calculate the minimum amount you need to work and therefore charge to achieve your goals.

Hi Joanna, it varies and really depends on the business and the location you operate. As a starting point, I recommend researching the hourly rate of local cleaners and then ensuring you at least charge more. Inside the Concierge Secret Society Membership I have a pricing training which helps you set the minimum hourly rate you need to charge for your own personal goals.

@@abbieallen I just found your channel. And I am getting so excited

@@deepdude4719 fantastic!!

Oh thank you Vanessa!

Hi Neicka! Our clients transfer money into our account and keep dollars in credit for client purchases. For larger purchases we get them to pay ahead or have the store/service ring the client to pay over the phone.

@@abbieallen so if the cost of an item caused their banked hours ($) to come close to or exceed their limit do you ask them to buy another block before you proceed with the request?

You are so welcome!!

Hi Miriam. The client agreement is available in out Etsy store, or you can join our Concierge Secret Society membership and download this template and many more. Also, I suggest you join our free private community and you can then connect with UK members and other members throughout the world. All the links are in the description of this video. Cheers, Abbie

Brilliant Mariana! I'm so glad it was helpful.

I’m so glad Carol! It’s a real struggle for me at the moment so I’m looking forward to implementing some of my own tips! X Abbie

Hi Michelle! You can join by clicking the following link. Thanks, Abbie > community.theconciergesociety.com/plans/54937

Thanks Lawrence! x Abbie

Thanks Theresa! x Abbie

Thanks Tiffany! So glad it was helpful. x Abbie

Fantastic. I’m so pleased!

Thank you Linda! And I’m thrilled my video has encouraged you to get started. Please keep in touch with your progress. x Abbie

Hi Natasha! We invoice our clients and they transfer into our bank account. You may also want to look at PayPal or Stripe as an option. x Abbie

Whilst I can't answer for Nicole, yes, all of these and also business insurance, your business operating expenses, wear and tear on your vehicle, utilities etc. You need to build everything into your pricing to ensure you are making an appropriate profit.

@@abbieallen Great. Thanks for the reply.

Let me know if you need any help.

Thanks Sandie!

I work on the Lean Startup methodology and their one page Business Model Canvas. It is focused on testing the market to find out the best may forward, and working on your MVP (Minimum Viable Product).

Loved you video.. thank you from Canada😊

Fantastic Kerry! If you haven't already, don't forget to join our free community at community.theconciergesociety.com Cheers, Abbie