Car dealer service depts are worse than going to the dentist or dmv. I'm sitting here right now 2 and 1/2 hours into waiting on my "scheduled" oil n filter change. Painful...

Service advisor..liars...make stuff up..... You gotta talk to an actual mechanic

.... They said I couldn't rotate the crankshaft by hand... liars😂😂😂

Went in for oil change and they said I had a leaking shock. I declined replacing the shock, when I got home I checked the shock and it wasn’t leaking. I do my own oil changes since that day

I got quoted $600 labor to install a part on a Prius allocating 6 hours for the job. Thanks to KZbin I did the job in one hour.

If it takes 20 minutes to do an oil change and tire rotation, why do I have to wait almost 2 hours with an appointment???

How much do the mechanics get of the overpriced repair costs?

I took my 2016 lexus is 300 to the lexus dealership to get a oil change. It was at the end of the day on Friday. I asked if they could squeeze me in. It takes 0W-20. It's very hard to see when new. Checking it at home it was dark. I thought maybe my motor is racking up the miles and now looks a little darker. No... My next oil change was back to very light /hard to see on the dipstick. They actually never changed my oil. Completely shocking coming from our biggest local lexus dealership. I did tell management my experience. Not sure if they did anything about it

My service advisor tired to hide the service from me. I only got transmission oil leak issue, but she told me I have to change valve cover gasket as well. It’s not relevant. 💩

Bottom line here is that dealership service advisors and mechanics are NOT INCENTIVIZED to care about quality and honesty. Service writers are incentivized to sell (as they are compensated on commission) and the mechanics are incentivized to get the work done quickly with no regard for anything else (as they are paid on flat rate, e.g. paid by the job). Until these compensation structures change, people will continue to feel ripped off and scammed by the dealerships. I say this because I was a former dealership mechanic for 10 years. I was quite a competent mechanic, but quit because I was not compensated fairly (paid by the job, I was paid $20 per hour when the dealer charged $125). My paycheck fluctuated weekly, between 20-30 hours (when I worked for 40). I said screw this trade, went to college to do something else. Good mechanics leave the industry and primarily poor mechanics remain.

Because the monthly nut to support the service department is ridiculously high - That is why they do it. Warrantee work covered by the manufacturer pays only a very small amount. If the manufacturers were fair it wouldn't cost consumer so much. It's the manufacturers fault.

This makes perfect sense. I brought my car in for air conditioner last summer they told me I needed all of these other things done breaks and a few others. Chose not to fix air conditioner that day and within that week there was a leak and caused way more damage and I had to get insurance involved. That was in sept. Didn’t need it for winter and by the time spring came it wasn’t working again. $500 later and now I’m here 3 rd time. 2nd time since April. They are not fixing the problem and I’ve spent about$4000 at Subaru dealership.

I’m at the dealership right now for them to fix my air conditioning for the 3 rd time. What do I say to them? They fix it and it works briefly and now I am back 3 rd time.3 rd time in 10 11 months

One thing that drives me crazy is there’s a dealership’s recommended service schedule and also the manufacturer’s. This should not be legal and only the manufacturer’s should be followed.

Are we hunting for Bigfoot?

This is the biggest reason why I prefer to do my own work because I’ll know I’ll get it done right and with the best results

The dealership tech unplugged my dashcam when they worked on my car. I guess they had something to hide in the service bay.

The RIM page is blank

Warranty time is not manufacturer time fyi. It’s warranty time, which is half the time of book time. Way to lead on people to think that warranty time is a proper time.

dealers see you as a wallet walking in the door.& do their best to make sure its empty when you leave.the OTHER side of it is.its nice to buy a used vehicle that was dealer serviced regularly by the original owner.THEY spent a TON of money.& you get a used vehicle that basically hasnt aged mechanically.& they generally last forever since everthing is so new with factory parts.

Ridiculous low and high audio that makes listening very uncomfortable .

Do not EVER take your car to a dealership for anything other than complimentary services, recalls, or warranty work. They create problems that don't exist and they charge you triple what you could get it done for anywhere else.

Im.a service advisor that has a CSI score of 1000. Which is perfect btw..why do i have this score? Because i do not lie to my customers, i do nit charge matrix pricing to my customers..i charge list, i use all data time and wave the diag fee if a repair is done. Don't put all of us in the same category..thats extremely unfair. Also, you lied about the service advisor pay..I Am ON A SALARY. I do not SELL anything..a repair sales itself.

Dodge had my car for over a year and never fixed my car, and caused damage to car.

You need to re record this because your out of frame and fix the audio.

I have seen Euro parts take parts into Main Dealers this must mean then that The Dealer charge you for Genuine Parts and use After market parts which they get at trade prices They then charge you full genuine parts prices What a complete rip off Also Formula One who charged £90 for a brake disc which they got at Europarts next door to them for £16.99p after Unchecked up on the price I also seen the disc manafacturer name on their receipt -two and two makes four

Went to a chevrolet dealership here in Maryland for oil change and tire rotation and they told me my 2014 Malibu needed new lug nuts and they couldn’t remove my current lugs nuts because they “expanded in size” due to the heat and they couldn’t fit their socket on the lug nut. So in theory, that means that I would have difficulty in removing the lugs nuts. WRONG! The next day I was able to EASILY remove the lugs nuts myself and I ended up replacing them with lug nuts from autozone. This is one of the many many lies I have dealt with at a dealerships.

Chevy in my town told me my wife's car needed a new cat. I only brought it in due to a CEL which resulted to be covered under a recall. When I picked it up they said the light won't turn off because my cat is bad. Cleared the code (same code for the recall) and 2 months later the light hasn't come back on. They really tried to scam me out of 1700.00.

Bob king Hyundai gave a me a list for 600 worth of stuff my car was 2 years at the time old 40k miles 😮

This is good thing to know about dealership service. Now, I know how to get them back because this is their doing my toyota rav4. It took them almost a week before they fixed my car just tire rotation

Long story short. Car dealership service departments are polluted by useless sax of ish.

You are correct in your first answer that these people are MONSTERS❗ I AM A BLACK PTSD DISABLED VETERAN ON 100% SERVICE CONNECTED DISABILITY. I LIVE IN INGLEWOOD CALIFORNIA, AND IN 2018 I PURCHASED A CPO CERTIFIED PRE-OWNED VEHICLE, A 2018 TOYOTA COROLLA iM Hatchback at culver city toyota and I was over charged for the car after putting down $12,000 downpayment , A month later I took the car in to be serviced at 11:30 a.m. and it was to be serviced in just 2-4 hours . So by 1:30 to 3:30 the car should have been completed , but I was not called back until almost 6 in the evening , and when an Uber was sent to pick me up , I arrived at the dealership where the staff named TIFFANY TECHAIRA, at culver city toyota was the one who took my car in at 11:30 to be serviced, and when I arrived to get my keys and pick the car up at 6:55 and the service center closes at 7, TIFFANY TECHAIRA had DELIBERATELY left early , and the staff that worked on the late shift of the service department had my keys locked away or in their pockets and told me that I would have to wait until Monday Morning to get my car back❗ These cockroaches of culver city toyota DELIBERATELY hid my keys away from me , and I had to take an uber home. I did not get my car back until monday evening, and when I did get it back, it was not even serviced❗ Because it had the same problems that it had before I took it in ❗❗❗ This has been 1-year 8-months and 4 days, and I still have a revenge campaign to expose the monster TIFFANY TECHAIRA, and the rest of the MONSTERS that worked at cULVER cITY tOYOTA on the day and evening of NOVEMBER 21st 2020. Im COMING FOR YOU ALL THAT VIOLATED ME AND EXPOSE THE SICK PEOPLE THAT YOU ARE AND HOW YOU VIOLATED MY HUMAN RIGHTS AND PROBABLY MANY OTHERS❗❓ PLEASE SUPPORT MY EBOOK COMING SOON ENTITLED { HEY NI@@ER ❗WELCOME TO CULVEr CITy TOYOTa } A True story of Racism & Bigotry performed in the 21st century by culver city toyota that you won't believe❓ coming soon. With the Toyota Logo ❗ Because its TIME TO MAKE A CHANGE ❗❗❗❗❗

Can't hear you. Weak voice volume

Again, well stated. Great orientation to aid people in their understanding. Bring on more Videos

Well stated!!! Thank you!

I do not like the big bass boost on your video. You talk soft so I pump up the volume (Have my computer hooked up to a great stereo) in the intro and then the LOUD blast. Thanks for almost blowing my speakers. ALMOST ! GOD BLESS ALL I AM THE SHED ! ! !

Good video. You should have more views!

Thank you

Hey, I just want to let you know the information and genuine care you put into looking out for strangers is "appreciated". I don't know a better word to express my gratitude but you're the man. Thanks and take care

Couldn't download the pdf... it's blank 😐

Highly valuable! Thank you!

Very helpful! Thank You!

Thank you for the information. Just wanted to let you know that the link to the RIM worksheet does not work. I was directed to the link, but there wasn't a document.

I got screwed out of Toyota dealership Tyler Texas Classic Toyota went in for a oil change in a cranking issue they didn't even diagnose the cranking issue I have to go online and find out myself it was the brake switch bad when I drove away after being there 6 hours my transmission mount was loosing they outlined in my front end for I can come back in sooner for tires if I can't trust the Toyota dealership who can you trust

Thanks for sharing your knowledge. I highly appreciated it