Stellar insights in this video! I recently started using Filter Bounce for my cold email campaigns, and I am blown away. The real-time verification is spot-on for preventing bounces, which is crucial for keeping my lists clean. For just $10/month, it is an absolute steal. I recommend it for anyone tired of dealing with inaccurate emails.
@ratanratan81208 күн бұрын
Do You Mail is hands down one of the best investments I have made for my cold emailing. The ability to send from unlimited domains means I can scale like never before. I have noticed better engagement and far fewer issues with deliverability. Seriously, if you are looking to refine your email strategy, give it a shot, it really works.
@Sarojini-e8z8 күн бұрын
This video really hit home for me! Cold email campaigns can be tricky, but with the right tools, they really can perform. I switched over to Do You Mail a few months ago and the unlimited sending is a lifesaver. Plus, auto-configuring SPFs and DKIMs saves me so much time. Highly recommend checking it out if you are looking for ease in your campaigns!
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Thanks for the insights! I switched to Filter Bounce a few months back, and it is made a massive difference in how I manage my email lists. The automatic verification has kept my bounce rate under 1%, which is essential for my sender reputation. If you want accurate verifications at an affordable price, I highly recommend checking it out!
@SantoshDalai-z7q8 күн бұрын
Stellar insights in this video! I recently started using Filter Bounce for my cold email campaigns, and I am blown away. The real-time verification is spot-on for preventing bounces, which is crucial for keeping my lists clean. For just $10/month, it is an absolute steal. I recommend it for anyone tired of dealing with inaccurate emails.
@rakeshapalpal73928 күн бұрын
Stellar insights in this video! I recently started using Filter Bounce for my cold email campaigns, and I am blown away. The real-time verification is spot-on for preventing bounces, which is crucial for keeping my lists clean. For just $10/month, it is an absolute steal. I recommend it for anyone tired of dealing with inaccurate emails.
@amitdesaizeradaamit97468 күн бұрын
Just wanted to share my experience with Do You Mail! I have been using it for about four months, and the high delivery rates have been impressive. The scalability is a game changer for my campaigns. If you want an affordable solution that gives you so much freedom, do check it out-you would not regret it.
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Just wanted to share my experience with Do You Mail! I have been using it for about four months, and the high delivery rates have been impressive. The scalability is a game changer for my campaigns. If you want an affordable solution that gives you so much freedom, do check it out-you would not regret it.
@dhanshd12998 күн бұрын
I have been using Mystrika for my outbound marketing for about six months now, and I have to say it is transformed my approach. The detailed analytics make it so easy to track what is working in my emails. I used to struggle with warmups, but Mystrika has the best warmup pool. If you are serious about cold emailing, definitely give it a shot.
@MoseenRana-ec4oj8 күн бұрын
Stellar insights in this video! I recently started using Filter Bounce for my cold email campaigns, and I am blown away. The real-time verification is spot-on for preventing bounces, which is crucial for keeping my lists clean. For just $10/month, it is an absolute steal. I recommend it for anyone tired of dealing with inaccurate emails.
@devarejd21688 күн бұрын
I have been using Mystrika for my outbound marketing for about six months now, and I have to say it is transformed my approach. The detailed analytics make it so easy to track what is working in my emails. I used to struggle with warmups, but Mystrika has the best warmup pool. If you are serious about cold emailing, definitely give it a shot.
@perumalB-u7d8 күн бұрын
Just wanted to share my experience with Do You Mail! I have been using it for about four months, and the high delivery rates have been impressive. The scalability is a game changer for my campaigns. If you want an affordable solution that gives you so much freedom, do check it out-you would not regret it.
@hardycx6 ай бұрын
Solid video. I want to run a one-quote close window sales appointment with a friend and then send the video out to lock down a position.
@kiddcloud7 ай бұрын
Awesome debate. Combining the two ideology makes a killer combo!
@EricFeldtJrProTexRemodeling8 ай бұрын
It's not about a sales methodology or a one call close or a fake discount to buy today. Sales is simple, find out the customers why, what are their expectations, what are they afraid of when doing business with a contractor and what would their perfect job senario look like. Price bracket them over the phone to qualify them and then charge for your consultation. By the time you step onto their front porch. Closing the sale is the easy part. Oh yea, I used to play golf with Rick back in the mid 90's. Back then, one call closing was the way people used to buy and the way remodeling companies would sell.
@epicawesomeness63108 ай бұрын
70% of homeowners can’t afford it. That’s the simple reality of it. I agree with Vic but I also think that there is a proper way to do one call closing. I think Vic hates one call closing because most one call closing coaches only talk about numbers, it’s nauseating. Teach one call closing, but also teach about having good ethics and doing the right thing. I want to make a million dollars a year and close every sale just like the next guy but I’m not gonna try to make one call closes for companies that don’t have a good reputation. So many home improvements want to take advantage of people, it’s such a messed up industry.
@JoshSwensonHoustonWindowExpert9 ай бұрын
It is interesting that you brought up Power Home Remodeling as an example. As a sales professional in the replacement window business, the most common thing I hear from home owners that have seen Power is how much they disliked them and their pushy ways. That doesn't mean that people don't buy in the one call system, I have one call closes all the time. I'd like to see someone do it in a way that did come across as slimy. Statistically, our sales team closes about 10% higher than our competition which includes Power / Renewal and others. I don't think that one call closing is dead, I also don't think that it is the only way. Ultimately, knowing how to read the customer is the key. Will the customer close today? Are they close enough to tip if I push or are they going to need some time and attention?
@EricFeldtJrProTexRemodeling8 ай бұрын
The one's that buy from them say the thing the hate the most is the way they screwed up their house.
@audra48648 ай бұрын
50% close rate is bs unless getting very qualified leads
@Mitsuha-j7s10 ай бұрын
💙
@sandynace65210 ай бұрын
Thanks Gentlemen! Mr. Thokey is the BEST
@ICBMCatcher Жыл бұрын
<<<<<<< The One-Call-Close is not a some kind of weird occurrence. It’s the outcome of an effective demonstration/presentation. If you do everything you’re supposed to do, in any kind of sales scenario … remodeling, auto, real estate … whatever … there’s no reason for a prospect NOT to buy *now.* That’s not to say every prospect will buy today or we won’t go back to write it up another day. Any sales *_professional_* will try to close on the spot every time. Anyone who accepts a no-sale without trying to wrap it up 2-3 times cannot call themselves a sales *_professional_* they may be _in sales_ but they aren’t a pro. They are weak.
@thomaskelly336 Жыл бұрын
Zig zigler if you don't one call close you'll raise skinny kids,, hasn't changed despite beta male asians saying so
@darlenepetrie8285 Жыл бұрын
Great interview. Where will I find the 52 Content Ideas for Residential Contractors?
@nickflournoy-zw4sf Жыл бұрын
They changed this up you cannot target people. It's bs
@hollindhempz Жыл бұрын
I was trained with grosso and can say it absolutely works. Went from a car salesman (order taker) to closing over 50% my first month and making more in 2 months than I did in a year with auto sales. Timid salesmen have shiny children! Weak salesmen are scared of one call closing.
@jefferymuter4659 Жыл бұрын
It feels like the anti-one call close mentality is coming from a place of 'trying to be more profitable requires evil'. Ive worked for one call. Ive worked for low pressure, just wait for the customer to do their research and come back. The latter company is barely getting by. They offered horrible compensation, nearly led me to financial ruin. Despite them being a fantastic company in every other respect. Gave fantastic prices, family owned. Customer service and even installation was top notch. But. I made close to 20k in a year. Too many sleepless nights. One call close companies treated me well. And because they were so profitable, they treated my customers well too. Thats just my personal experience and sort of where I fall on this. I was feeling a little unsure if I liked one call closing. Stumbled upon this. And Im glad I feel like Ive reflected and solidified that Im very thankful to be working at a company that actually values me and compensates me for my value.
@ReadWriteRoam2 жыл бұрын
I’ve been in this business for 17 years. Sales rep ✅ Sales manager ✅ Regional Manager ✅. From $5M companies to $100B dollar big box home improvement corp and now back to managing medium $50-100M HI company. As a rep I closed at 35%. I was one of the best at closing company issued leads. I was a strong “1 call closer.” I know the yo-ho 7 step and the more common 10 step like clockwork. Then OVERNIGHT I began closing at 75-80% and did it for 4 years straight. What changed? The leads. I spent the previous 18 months building out a digital lead generation system for myself… not an entire company. I created loads of content for social, KZbin, web, etc. - I worked my tail off. Bottom line is, I was the same “high performance” closer I always was - but NOW I was talking to people who were actually interested, educated, and price conditioned before I arrived to “close.” I tripled my previous income AND time off. Because I ONLY ran self-gen leads the company saw me as a 100% closer (they never saw my missed shots). A marriage, move, and divorce ended that run. It was fun though. Lol. Today I’m back to managing a team of about a dozen reps with a “one call close” company. It’s been a few years since I hired, trained, and ran a team. A LOT has changed. I can’t even begin to count how many people (80-90?) I burn through to find ONE that has the resilience & financial stamina to learn and succeed with a one call - 100% commission only system - and stay for JUST 1 year! We ALL have that ONE guy who makes $200-300K year working 6 days a week where we point and say “Look! If you just BELIEVE enough, STUDY our system enough, and WORK enough - you too will make your fortune!” And if you don’t - it’s clearly your fault. Vic is half right. It’s not just the customer that has changed though - it’s the workforce too. The one call close worked for me and my teams for a loooong time.. and I have no doubt it still works for a diminishing few… BUT, the investment to MAKE it work has never been higher. I spend a ridiculous amount of time recruiting & training a sales team that just doesn’t have the necessary personal ingredients to succeed with a one call close. The emotional, physical, and financial cost to find, train, and retain a one call team is only going up. And it’s going up FAST. If you OWN a company you already see that the HR burden of building, managing, training, & retaining a one call team is fast outweighing the benefits. The need to adapt away from this system isn’t due to its “flavor” (sooo yummy when it works) - it’s that the right ingredients (people) aren’t being made with this recipe in mind any more… 🤷🏼♂️
@marklewis69262 жыл бұрын
Caminata, why do you refer to Yoho as your "arch nemesis?" Do you mean that they are your biggest competitors? What sets you apart from Yoho? My company uses Yoho training, but I wonder if we would benefit from what you have to offer?
@marklewis69262 жыл бұрын
Sun, how much money do sales reps make using your system? In my industry, we only need to close 3/10 to make 300k
@sqdesignproject2 жыл бұрын
This has been done before.....nothing new .Just preaching to new people in the business. After 40 years of doing business I can confirm once again. Its nothing new.
@brandonraj70202 жыл бұрын
That was awesome, thanks!
@bdufrene272 жыл бұрын
This dude lost his marbles!!!!!! We use one call close and close 68% all year long!!!!! Yes, quality of leads absolutely has something to do with that but ONE CALL CLOSE IS FARRRRRRRRR FROM DEAD!!! THAT IS THE DUMBEST THING I'VE EVER HEARD!!!
@claudes.whitacre12412 жыл бұрын
It doesn't seem like it should be a debate. Some salespeople know how to close in one call, and some don't. Most salespeople find it uncomfortable to ask for the sale...fearing rejection.....so they keep the "sale" in process, when most of these sales could have been closed in the first call (if they were going to buy at all). It's different if your company's entire marketing and selling approach relies on multiple callbacks. If there are salespeople that are making the bulk of their sales on their first sales call, then one call closing isn't a debate....it's just whether you want to close on the first sales call or not. Most don't. Most people find it stressful to ask for the sale, so the put it off. That's just my experience.
@nicholashaglund73762 жыл бұрын
Who is the concrete coating company?
@fitzlepix2 жыл бұрын
2 of 10 are lay downs. This guy keeps quoting a 20% close rate, if that's all he's getting with call backs I'm surprised he's still in business.
@1leginc5032 жыл бұрын
How about your total close rate overall? Think about this? Are all your leads issued to you ready to buy? Even if you consistently net closed 60% - how do you sustain that over an entire organization? What types of leads do you run? If you happen to be a unicorn top sales rep, then you are in the minority. You belong as part of that sliver of sales reps that are at the top of the pyramid. The rest (80%-90%) of the sales reps who run canvassing leads, lead aggregators, and sweepstakes leads are NOT net closing 60%. It's closer to 20%-30% at the most. You don't have to believe me. Go ad have your sales manager /marketing manager run a Sales Efficiency report per lead source. High buying intent leads (referrals, TV leads, leads with multiple bids) can have 50% or more net close ratio. But Angi, Modernize, and the lead sources I mentioned like canvassing, sweepstakes, etc - you have to show evidence that the ONE CALL CLOSE works on the overwhelming majority of these leads. If you can prove that - then you can make this argument your making. All our clients have over 30%-50% net close ratios from the high buying intent sources we cultivate for them. And there's empirical data to show it. And its organization wide - not only the top sales reps. This makes ONE CALL CLOSING usable when you get actual leads with the highest buying intent. When you have your evidence of your argument against this - you can connect with me here: I'd love to be proven wrong:www.linkedin.com/in/jvictorsun/
@benskiba82972 жыл бұрын
The fact is all the top companies and all the top sales reps in the home improvement company are doing the one call close…. I have no idea what he’s talking about when saying it has t worked since the 50s…. ?? I’m currently doing a one call close. My first 6.5 months of selling anything in my life I closed at 60% with just under 1 million using one call closing. It works
@1leginc5032 жыл бұрын
How about your total close rate overall? You say your first 6.5 months at 60%. What about the rest of the time? Think about this? Are all your leads issued to you ready to buy? Even if you consistently net closed 60% - how do you sustain that over an entire organization? What types of leads do you run? If you happen to be a unicorn top sales rep, then you are in the minority. You belong as part of that sliver of sales reps that are at the top of the pyramid. The rest (80%-90%) of the sales reps who run canvassing leads, lead aggregators, and sweepstakes leads are NOT net closing 60%. It's closer to 20%-30% at the most. You don't have to believe me. Go ad have your sales manager /marketing manager run a Sales Efficiency report per lead source. High buying intent leads (referrals, TV leads, leads with multiple bids) can have 50% or more net close ratio. But Angi, Modernize, and the lead sources I mentioned like canvassing, sweepstakes, etc - you have to show evidence that the ONE CALL CLOSE works on the overwhelming majority of these leads. If you can prove that - then you can make this argument your making. 🦩⚡All our clients have over 30%-50% net close ratios from the high buying intent sources we cultivate for them. And there's empirical data to show it. And its organization wide - not only the top sales reps. This makes ONE CALL CLOSING usable when you get actual leads with the highest buying intent. When you have your evidence of your argument against this - you can connect with me here: www.linkedin.com/in/jvictorsun/
@TROY3168810 ай бұрын
Starting Monday kitchen and bath remodeling sales!! Great company 55 years beautiful showroom all.leads provided...Super excited any tips for a new rep? Thanks in advance
@audra48648 ай бұрын
Lmao, love to know what area you are in..what leads, what you are selling Even top producers don't close at that
@curtismcdonald64612 жыл бұрын
😃 Posted today in a training video: conversion for Selling Hohm Se-Cure-atee is 107 Dorr Nox gives 21 front porch chats which gives 6 envites n-side the haus which gives 1-3 buy-agreements….🤫😮. 107 dorr nox brings 1-3 cuss 2merz!!…😳😳…! Insane that paize 325 purr sale. So 100 dorrz purr day could bring 325-975 purr day…..IF 107 dorrz nox and sell 1-3 from those nox. GA heat is brutal. The report by one company is that the top reps selll 1 purr day. So they make 3600 in a 5 day work week…IF 107 dorr nox and 1 soul’d.
@alanmascareno92582 жыл бұрын
Good video, actual info starts at about 6min
@claudes.whitacre12412 жыл бұрын
You start with a constative approach, but give them everything they need to buy today. In my case, 80% of the people that would ever buy, bought that day. I found that the call backs paid so much less per contact and per hour spent. The reason you need callbacks is that you didn't create the certainty in their mind needed to buy that day. I saw Grasso on The Wolf Of Wall Street interview series. Incredible training from Dominic.
@1leginc5032 жыл бұрын
You are prefacing this by saying 80% of the people that would ever buy, bought that day" - you just countered the blanket philosophy of one call closing. What types of leads do you run? If you happen to be a unicorn top sales rep, then you are in the minority. You belong as part of that sliver of sales reps that are at the top of the pyramid. The rest (80%-90%) of the sales reps who run canvassing leads, lead aggregators, and sweepstakes leads are NOT net closing 60%. It's closer to 20%-30% at the most. You don't have to believe me. Go ad have your sales manager /marketing manager run a Sales Efficiency report per lead source. High buying intent leads (referrals, TV leads, leads with multiple bids) can have 50% or more net close ratio. But Angi, Modernize, and the lead sources I mentioned like canvassing, sweepstakes, etc - you have to show evidence that the ONE CALL CLOSE works on the overwhelming majority of these leads. If you can prove that - then you can make this argument your making. 🦩⚡All our clients have over 30%-50% net close ratios from the high buying intent sources we cultivate for them. And there's empirical data to show it. And its organization wide - not only the top sales reps. This makes ONE CALL CLOSING usable when you get actual leads with the highest buying intent. When you have your evidence of your argument against this - you can connect with me here: I'd love to be proven wrong: www.linkedin.com/in/jvictorsun/
@claudes.whitacre12412 жыл бұрын
@@1leginc503 I did not say that 80% bought from me (although that isn't far off). I said that 80% of the people that would EVER buy from me ...bought that day. Why? Because i prepared for the calls, knew what I was doing, and gave every reason for them to buy that day...from me. I know, because for a 6 month period, I kept after the ones who didn't buy from me on that first call. (To test how profitable that effort would be) Eventually, I would get about an additional 20% to buy. For me, it was about 6 times the time and effort, to get about an additional 30% in sales. these were mostly referrals from my customers. On an owner referral, if they called to pave the way for me, I would close about 80-85% of the ones I actually made a sales appointment with. And these sales were on the first call. But these were referrals from my buyers...who also bought on the first call....so they were already expecting to buy on the first call. When I cold called, I sold about 40% of the appointments that were kept. But again, almost none of the ones that didn't buy...bought later from me. Much of this is personal, meaning it was vey rare I could train someone to duplicate those numbers. Frankly, I got better results from seeing referrals from buyers than I did seeing people who expressed an interest in buying. Being interested in seeing what i was selling proves to be less of a factor than thm knowing others who bought from me already.
@1leginc5032 жыл бұрын
@@claudes.whitacre1241 exactly and I am glad you said it. You are a UNICORN. 1). You can do it but most people cannot. Which means one call close is only for a very small % of sales reps and it has to be performed under very specific circumstances. 2). You mentioned referrals. These are high buying intent leads. So those will yield higher net close ratios. (Problem? Most home improvement companies at scale do NOT rely on referrals and referral business is a minority of leads they have in their pipelines and database. The majority of their new leads come from LOW BUYING INTENT lead sources like lead aggregators, canvassing, ppc, sweepstakes, etc). If the focus is to grow a company (it's sales force and sales) - the focus cannot be to try to use one call close on the majority of lead sources that have low buying intent. If you cannot replicate UNICORN in your sales team, then it makes no sense to try to get the majority of them to run low intent leads and use the same strategy that doesn't work on leads not ready to buy. Perhaps the other thought here is to allocate the same resources in MARKETING (not lead buying) that many organisations do for their SALES. If the goal is to make sales reps close better and have them TAKE ORDERS by asking for the business on the first visit / call, wouldn't it make sense to CREATE leads that have the highest buying intent? It's not uncommon to keep thinking it all falls on the sales rep to make the sale. But at some point, you can't sell to someone who isn't ready. And that blue ocean is what most companies deal with - CURIOUS not SERIOUS leads.
@claudes.whitacre12412 жыл бұрын
@@1leginc503 It's only a small percentage of reps that can generate the majority of sales on the first call. But it's because they aren't adequately trained, and aren't seeing people who have shown that they are used to buying on the first call. Marketing, to generate inbound leads is going to get you a far better quality of lead. But again, most of my sales were to either referrals from my buyers or from past customers. Actually making a referral system work is something I almost never see in companies or sales reps. I'd much rather see a referral that is hesitant to see me, and has told me up front that they won't buy, than to see a lead generated by someone else. Why? Because that referral knows others that have bought from me on the first call. In fact, they may not know anyone who I have talked to that didn't buy from me. The peer pressure is immense. After my referral calls them to ask if it's OK if I call them, and then I call them to set the appointment, it's almost like I've already made a few calls to them. It isn't completely cold. And by the time I see them, they may feel like they already know me a little. Here is an interview I did that explains the referral process I use in detail. kzbin.info/www/bejne/sKfWgmCuac6Jq68
@brookesours73022 жыл бұрын
Thank you!
@daltondawson25162 жыл бұрын
Josh, I’d love to work with you. My names Dalton Dawson & I am a remodeling consultant for Power Home Remodeling. Dominic, I’d always love to do your training to gain my confidence in “one call closing.”
@thomaskelly336 Жыл бұрын
Quit power it's a kaki pants cult
@oscarperez27482 жыл бұрын
Loved this
@gioroofexpert74542 жыл бұрын
Why can’t you do both, do a masterful presentation And then follow up masterfully, no everyone is going to buy on the first visit so you must have a follow up strategy.
@1leginc5032 жыл бұрын
You can absolutely do both. What people seem to miss here is that only the top sales reps who happen to get the best leads (high buying intent - referrals, rehashes/follow ups, callbacks, multiple bid leads) fed to them consistently can even "one call" close. But look at the overwhelming majority of leads from canvassing, sweepstakes, ETWs, lead aggregators (Angi/modernize,quinstreet, etc) - just ask for proof. Have your sales manager/marketing manager run a sales efficiency report from Lead Perfection, Marketsharp, or i360. It will show you the TRUTH. The majority of sales reps do not CLOSE on the first visit on the majority of the leads (especially on these lead sources with low buying intent) You don't have to believe me. Just runun a Sales Efficiency report per lead source. High buying intent leads (referrals, TV leads, leads with multiple bids) can have 50% or more net close ratio. But Angi, Modernize, and the lead sources I mentioned like canvassing, sweepstakes, etc - you have to show evidence that the ONE CALL CLOSE works on the overwhelming majority of these leads. If you can prove that - then you cansay ONE CALL CLOSING works as a blanket rule. 🦩⚡All our clients have over 30%-50% net close ratios from the high buying intent sources we cultivate for them. And there's empirical data to show it. And its organization wide - not only the top sales reps. This makes ONE CALL CLOSING usable when you get actual leads with the highest buying intent. When you have your evidence of your argument against this - you can connect with me here: www.linkedin.com/in/jvictorsun/ I'd love to be proven wrong:
@nawty37263 жыл бұрын
Dominic dominated this one. Call back systems cost millions in sales
@1leginc5032 жыл бұрын
Dominic dominated an audience that wanted one call closing to win as an ideology. A fixed mindset is hard to fill any type of new info. But this debate has grown our client base 10x. How? simple. the people who know that pulling a simple SALES EFFICIENCY report that shows close rates organization wide will show that the majority of the sales reps average only 20%-30% net close. It will also show that the majority of the leads that your marketing team is issuing to you as an appointment come from lead sources with the lowest buying intent (Angi, Modernize, Quinstreet, Canvassing, Sweepstakes, Contests ,ETPs, cold calling). What does that mean? It means you are using a one call close technique on leads that are NOT ready to buy. Look at the data. Don't listen to anyone (including me) - just read the data. It's simple. If you are paying for 10 Canvassing leads/Angi leads, only setting 3-4 of them, then issuing 2-3 - first off you do not have leads with high buying intent. The conversion is low. Now do that 10 more times to feed one sales rep. Look at the 10 issued appointments they ran that week and then over the last year. You will see two things: 1). in your org, only 10%-20% of your sales team consistently has net close ratios of over 30%. 2). The 70%-80% of sales reps (especially the poor souls who run majority run lead sources with low buying intent) will not have more than 30% net close. which means that majority of the time, you are NOT one call closing. It's as simple as that. I'm 🚫advocating for doing presentations and NOT asking for the business. Not at all. What I am asking is that companies re-think their strategy because trying to one call close on the majority of leads with low buying intent is costing sales reps income and its creating a lot of waste. I want sales reps to do a masterful presentation and provide great customer experience. You can't do that if you treat every lead like they are ready to buy. Because the truth (in your reports) will show that most of them are not. 🦩⚡All our clients have over 30%-50% net close ratios from the high buying intent sources we cultivate for them. And there's empirical data to show it. And its organization wide - not only the top sales reps. This makes ONE CALL CLOSING usable when you get actual leads with the highest buying intent. When you have your evidence of your argument against this - you can connect with me here: www.linkedin.com/in/jvictorsun/ I'd love to be proven wrong:
@hatch11233 жыл бұрын
*Download the playbook:* www.usehatchapp.com/playbooks/conversation-optimization
@ContractorDynamics3 жыл бұрын
Excellent content in this webinar, Hatch! We especially like the visual follow-up calendar of touchpoints.