Call Samsung customer service and they will fix it for free.

Who is having a problem with the ice maker. Making ice but will not drop the ice in the ice tray. I have been hitting the rest button on every hour to get the ice out of the ice maker to fill the ice tray.

Same problem I have

Same here! When we put away groceries we wait until everything that goes in the fridge is ready to be put in the fridge at one time! Leaving the doors open for 7 min or so is what is causing the freeze up on the line! Just a thought! Thanks for the video!

Samsung now stands by their machines. Call the customer service number. No questions asked, they sent out a new icemaker and scheduled a technician to install. Have not had a problem in the past year.

Samsung is replacing the ice maker for free now because of the class action lawsuit.

Yes mine does the same thing and I’m sick of it

My Samsung dryer sucks, my Samsung ice maker sucks, my Samsung oven doesn't register the correct temperature - I've adjusted that as far as I could. I would never buy Samsung again as well. I have a Samsung dishwasher but I won't use it. So much for the appliance bundle deal.

I AGREE! Great phones, LOUSY appliances. What's worse, this was a known problem when "we", as in both you and I bought this JUNK. Three years ago Florida started a class action suit against Samsung and I wish they'd include other states. Some Florida residents got a full or partial refund. For me, it's past its statue of limitations. Unfortunately, you don't know you've been had until it's too late. Fact is, I bought this item from Sherman's and they could have warned us it was junk. Better still, they could have just refused to sell products that do not meet quality standards. Fact is I sunk everything I had into this refrigerator and just can't afford the repair bills. My eyes glazed over at this beautiful stainless steel refrigerator and I never thought to check the reviews. Besides, if was from Sherman's and manufactured by Samsung, what could possibly go wrong? Who knew their customer service didn't give a squat about quality. Fact is there should have been a recall and redesign 5 years ago. If they stood by their products, it would have happened before I bought this trash. I was a lifetime Samsung fan until now. I haven't owned anything but galaxy phones. Hubby went with an apple I phone last time and I now have the Nokia. If they can't stand by their products, neither can I. I will never buy another Samsung anything.

Having the same problem but its at least once a week, i had a repair man come once and told me info, they are junk! No more Samsung products for me! thanks for the video

Me too sis

Great news. We purchased out $2700 samsung fridge in 2015. The ice maker has been a constant headache. I heard on a blog that samsung is now offering warranty replacement o your poorly designed ice maker. I called the 1-800-samsung number, gave them my serial number and model numbers and sent some pics. I am scheduled for a complete replacement of the etire icemaker, drawer, mother board and other items all covered under warranty, It is worth a try

Thanks for reset button trick. Mine didn’t beep tho ☹️

I can’t even pull mine out lol

have a Bosch washer and dryer each on a pedestal with only one problem in at least 15 years!

You don't need to read the reviews for a Samsung fridge. It's a samsung. That is the review.

Omg!! I am so glad I came across your video. I was minutes away from putting my fridge near the dumpster in my alley. I’d looked at countless videos and yours was the only that mentioned the top part of the ice maker that freezes over preventing the ice maker from making ice, which was my issue. Thank you a million times.

When you push the blue manual advance button the ejection fingers rotate around ejecting any ice, assuming it is not jammed up with ice to prevent rotation. The reason not to repeated hit the button is at the end of rotating the fingers it refills tray with water. If you hit it again before it makes ice it will double fill and overflow tray, creating more ice buildup.

The main issue is refrigerator overfilling the ice tray with water. A lot of videos claim sealing up the compartment with RTV sealer, but the frost build up is a very minor contributor. The overfilling of tray has two causes. The water filling of tray is just a timed water valve opening. Higher water pressure can overfill the tray. Also, ice chips may stay stuck in tray when it ejects ice, leaving less refill volume causing overflow. The actual tray is not flipped when it ejects ice. There are only plastic fingers that rotate around to push the ice out of tray, over the edge to drop into the bucket. Likely as ice tray gets older it gets its plastic surface scoffed up so it is more likely for ice chips to stick to it. I can improve my operation by backing down my water line valve I have in garage, but this unfortunately also makes the front water dispenser flow rate very slow. A better solution is putting a small plastic valve on the grey plastic hose going to the ice maker on the top backside of refrigerator to adjust the water flow rate to ice maker. Also need to check the water tube position above the ice maker to make sure it is not pushed in too far. It can spray water all over the place resulting is ice buildup all over the top of ice maker mechanism. You can adjust the tube's position by pushing down on grommet around tube at backside of refrigerator and push tube in or out to get proper position. Samsung has some 'Band-Aid' improvements. They have an enlarged overflow drain tube replacement on the ice maker auger screw drive assembly, a couple of drip guides to put on cooling tube loop, and a replacement computer control board that increases the drain tube defrost time between ice making cycles to better melt ice clogging up the overflow drain tube. It may also be shortening the refill valve opening time to reduce tray fill. Better to have slightly smaller ice cubes than a jammed-up ice maker. The longer heating time on drain tube is the most effective part of their fix, but it is also the most expensive part requiring the whole computer board to be replaced. For the drip guides to have any effect, the refrigerator feet leveling needs to be adjusted so the refrigerator has a slight downward tilt toward back of refrigerator so condensate water on cooling tube rolls down to back of tube where drip guides are located.

I HATE MINE! Expensive piece of junk with LOUSY owners manual and no decent online help.from the company itself. I WOULDN’T WANT MY WORST ENEMY TO BUY THIS PIECE OF SH-T 🤬🤬🤬

Its free to fix, call 1800 samsung, they will fix for free

All side by side refrigerators have this issue, not just Samsung.

mine does the same thing and I use the blow dryer as well

Had several Samsung appliances. HAD!! wash machine was 2 years old. completely rusted out and computer board fried. was told, by Samsung, that I am having problems because it is in a humid area.....like the laundry room???? Also, I live in the desert. My wife called me at work to complain about the shaking and jumping it was doing and then said never mind, it just caught fire. I purchased it from Lowes, and they made it right.They swapped it out for an LG that is 4 years old and works flawless. I buy ALL appliances from Lowes. They, unlike Samsung, know how to treat a customer.

Problem SOLVED. Like some here I thought the issue was that putting an icebox @ 0F in a fridge @39F was asking for trouble with leaks and in fact the back of the door seal that touches the icebox can leak allowing 39F air into the icebox. But, I finally realized it's the 72F humid room air seeping through the ice chute seal into the 0F icebox! 1) Evidence of early complaints stated folks had ruined hardwood floors from water leaks - if the Ice chute door mechanism you can hear closing after getting ice sealed properly that would not happen which you can leak test by pouring a little water in. 2) I poured water into the back of the door and the chute seal didn't seal water let alone warm air - bingo. 3) Removed ice chute mechanism behind control panel plate and found seal, while undamaged, had small amounts of calcium buildup preventing a perfect seal. 4) Cleaned seal and replaced closing spring and voila! No more humid 72F air entering icebox causing frostup. It was never about the heat transfer from the fridge compartment to the icebox and always the heat and humidity transfer of much warmer and more moisture laden 72F room air entering the 0F icebox. Even with this finding and solution, as a mechanical engineer, I can say that having to periodically clean the ice chute seal when calcium or other buildup occurs could be minimized with a double or ribbed seal design change. Best wishes to all.

I bought the same damn fridge....ABSOLUTE JUNK

Thank you

Umm so but using the blow dryer you run the risk of destroying the unit, you should use a steamer instead. Fyi 400 sounds like a icemaker replacement. There's a conversion you can do that solves the issue completely. The problem is the ice maker itself. The company that I work for do them on their used units when we see those. There's also 3 types of icemakers on that model and only one has that issue so unfortunately it seems you drew the short straw. Also if you do want to play icemaker roulette, because not all of them have that issue, to replace it you take out that screw of the left wall, the panel should pull out towards you. Unplug the moulex connected to that large wire that was feeding down to the panel on the left wall. Push that tab on top of the icemaker, while pushing pull towards you and wala you can now try a new one. I'd get a warranty because that specific part has a high fail rate.

I called Samsung and complained and they sent a service guy out within a week and he replaced the ice-maker at no charge. My unit was out of warranty by over 3 years and I told them I hadn't had ice for almost 2 years and tried everything short of replacing it to get it to work. I think they realize they had a faulty unit and needed to stay ahead of any class action that in the conversation on the internet. Now I'm happy, happy, happy! Thank you Samsung, you really shined! PS: the new unit has a heater in it to stop ice build up.

I was lucky. I was having ice maker problems like 3 months after the purchase. It was still under warranty. The guy came out and the repair like he has done many times before. Samsung has a kit to replace the poorly designed ice maker.

I had to call Samsung , they sent someone and fixed it no charge . But I did struggle with it for the longest time.

Samsung will replace it free of charge, because is a recall

That ice maker has a recall , call Samsung and they will replace it with a new part that doesn’t freeze up

Everything you said happens to us and we do the same thing! And I totally agree about never buying their appliances! Same thing here! Drives me crazy especially for the money we spent....

Mine too! One month after warranty went out

Have had the same issue with two of these Samsung refrigerators. Even replaced the ice maker on one of them with a new “improved” design. Issue continues just as before. Will never ever buy another Samsung product of any kind again.

Permanent solution - Disconnect the water line - buy ice - not great but better than constant problems. Samsung NEVER again.

Our Samsung fridge has been doing the same thing. We’re done with it. Monthly defrosts are normal. 5 years old. CRYING SHAME. $2500 and I have to perform maintenance on the ice maker monthly? Last time hopefully was last night. I WILL NOT PAY FOR A NEW ICE MAKER. We’re getting a new fridge, anything BUT A SAMSUNG.

Made in China.................... designed by weed smokers. Lowes will not cover it after 1 year.

There's a defrost feature built in the fridge. Watch the youtube video that tells you the sequence and it will defrost on it's own. That's what happens when you have a bottom freezer with a drawer so the ice machine has to go in the fridge.

I will never ever buy a Samsung refrigerator again. It’s gone wrong within 3 years of purchase. I have had to pay out £300 in repairs already. We had a whirlpool fridge with french doors for 13 years with no problems.

You need to check the videos about using a silicone bead of caulk and using the menus (pushing freezer and light) to enable the heating element in the Ice maker unit to do a defrost for you. There is a class action suit and reportedly if you call 1 800 Samsung and complain they have given a prorated refund with lots of caveats. Retailers are forced to buy Samsung because of their contracts.

I’m lucky. I have ice BUT the ice does not drop through the door. When the door is closed the machine sounds like it is rotating to grind out the ice, but no ice drops. I have chucked the old ice and made sure the cubes are not frozen together. What next? Thank you.

just do not buy Samsung or LG fridge.

this is not your hair to use your blow dryer. its best that you keep your two cents and stop giving people wrong ideas. "do not use blow dryer", if you do, then say good by to your fridge.

Totally Right, Same Problem with my Samsung Fridge too😞

YOU HAVE GOT TO BE JOKING SAMSUNG 100 years of making fridges and this is What you have to do to make ice SHAME SHAME SHAME ON YOU SAMSUNG FOR YOUR PLANNED OBSOLESCENCE AND BAD DESIGN ESPECIALLY ON THE ICE PROBLEM. MAY THE FLEAS OF A THOUSAND CAMELS INFEST YOUR ARMPITS.

@Kristin Boll have you fixed the problem? If so, what did you do?

I used the steamer method to defrost mine and usually makes us afterwards. not this time, tried the re-set but no luck either. I have the fancy 4 door smart fridge and can't find how to do a force defrost in the menu. (surprise surprise) will be attacking it again with the steamer I guess or no ice ever..... damn. did the steamer again and re-set again.... nothing. no ice for us !!!!

also don't go with bosch either we had an issue with ice getting stuck and not make any more ice and we open and closed the ice bucket so much that it broke off the thing that holds the door in that had it held closed with duck tape and went my dad could not get crushed ice out that's when finally went out and bought a new refrigerator we went a kitchen aid and had zero problems with it