Nonsense. They won't price match if Wickes are half the price

Apart from a few niggles, after 9 months Wickes eventually came and sorted us out, which I understand from the fitter was prompted by this video. We have rejected the Wickes have offer of a derisory few hundred pounds compensation for all the delay and trauma of leaving us without a kitchen for 9 months. We have made a more realistic counter offer, which Wickes have rejected. Very much looking forward to going to court, to test their ‘let’s do it right’ policy !

A couple of weeks after I posted the video, Wickes showed up for one day to finish off. Still had a few snags which we managed to sort ourselves. The overflowing Wickes skip that had been sat our drive for 9, months was eventually collected first week of November.

The whole kitchen fitting industry is just full of shark infested waters I’m afraid. Some of the prices we were quoted were crazy. The most ridiculous were Magnet, who originally quoted £60k, but as a special discount would do it for £43k, what planet are they on ? I can only suggest you and find a kitchen supplier by recommendation from a friend or family member. I suspect a smaller ‘family run’ business may be a bit more expensive than the likes of the big chain, but will at least give a shit about their customers and reputation. In Wickes there is simply a huge disconnect between the customer and the company. You cannot find anyone who has the authority or gives a shit to sort out problems. When we first went back to the original sales rep in the store whom we dealt with, his response was ‘ I just sell them, it’s nothing to do with me’. Best of luck on your new kitchen journey.

Thank you for your comment Emil. Being left without an operational kitchen for months on end was very stressful. No matter who we emailed, no one seemed to have the authority to help. In July 2021, we sent 7 separate letters (recorded delivery) with photographs to every single Director at Wickes Head-Office. The post office confirmed all were signed for and received, yet to date we have not received a single reply. Mistakes can and do happen, but it’s how they are dealt with is a measure of a good company or not.