Hey there! We're sorry to hear you're experiencing some issues. Occasionally, certain themes or conflicts with third-party apps can cause display problems, but don't worry-we're here to help! Please reach out to us through the support chat in the app, and we'll gladly assist you with the setup. We're always happy to help!

used to be free, but yeah now it says you need an essential plan to access cart, pretty stupid.

Hi there! With our free plan, you can create unlimited countdown timer announcements with up to 1,000 page views. Apologies for any confusion, and feel free to reach out if you have any more questions!

Hello, currently it's not possible for the timer to be customized based on different discount codes. But this is a great suggestion, I'm adding it to the development backlog! Thanks! If it helps timers could be customized based on buyer geolocation. And product timers could be customized based on the product tags. Don't hesitate to message support in the app if you have any questions or need any support! I'm always happy to help!

Hello! You can reposition the widget using the app blocks or the code snippet provided in the "Placement" tab of our application. Here's a quick video on how to do it for one of our other applications: kzbin.info/www/bejne/gXLSeJqdZbqBj6s. The process is the same for the announcement bar. Alternatively, you can message us via the support chat in the app, and we'll be happy to reposition the widget for you. Hope this helps!

Hey! It's set based on your time zone, so everyone sees it at the same time. Hope this helps!

@@Essential-Apps Thank you, which timer and timer type helps store convert the most?

​@@TurboFlyShop It really depends on a lot of factors and varies from store to store. Some stores successfully use a combination of multiple timer types throughout the store, while others rely on a single timer type. Usually, fixed minutes timers or cart timers create the most urgency, but they could also be off-putting to some customer segments. In the end, it's all about testing different options to find what works best in certain situations.

@@Essential-Apps Thank you for your respond. I really like your app features 💪

@@TurboFlyShop Thank you! Really happy to hear!

Sorry to hear you’re facing an issue! Sometimes there could be some display issues because of the conflicts with 3rd party apps or themes. Please message the support in app and we’ll do our best to solve the issue right away free of charge.

Hello, Yes! You can change the caption text or even remove it entirely! And if you run into any issues with customization, feel free to message the support team - we're always happy to help!

Hey! Unfortunately, Shopify doesn't allow app developers to offer checkout timer functionality. However, I suggest trying a cart page timer, which really helps to boost the conversion rate: kzbin.info/www/bejne/eIHCoWqXqM-Ka7M

@@Essential-Apps But is it possible to make all the timers go off at the same time. Even if they are on different pages, they would still show the same time left

@@TurboFlyShop The Fixed Minutes product page countdown timers start counting when the customer visits a certain page that has the timer in it. If you're reusing the same timer on other pages all of them will be synced and go off at the same time the first timer was loaded. If you're using different fixed minute timers they all start individually once the customer visits the page timer is in. Hope this helps! If you'll ever need help setting up the timers feel free to message the support team in the app - we'll help in no time! P.S. Labas! Happy to see fellow Lithuanians using our application! Best of luck with your sales! :)

@@Essential-Apps Thanks, your app is really useful and professional. I actually got the first sales just when I added the timer to my product page 😁

@@TurboFlyShop Awesome! Really happy to hear! Consider leaving a review on the Shopify app store, it really helps us a lot! 🙌 And best of luck with your store!

Hey! Once you click activate and get redirected to the theme editor you just have to click Save, and the application will get activated. Here is the quick tutorial video for our other application (but the process is the same): kzbin.info/www/bejne/hZLIk6SFhayUoMU Hope this helps!

Hey! If you're using 3rd party dropshipping apps you might need to set up shipping rates for them separately. Here is the video on how to do it: kzbin.info/www/bejne/gpyWh5iJipunfMU Hope it helps, best of luck!

The daily recurring timer has days disabled by default. If you like to disable days and hours for any other timer type simple message the support via the chat bubble in the lower right corner of the app and we'll be happy to make custom changes for you free of charge. Hope this helps!

Hey, thank you for your comment. With Essential Countdown timer you can create an unlimited number of different product page countdown timers completely free up to 1000 monthly views.

Hello, thank you for your comment. Our product page countdown displayed in this video is completely free up to 1000 monthly views. Landing page timers which could be displayed on the homepage or collection pages are indeed premium feature, but it wasn't shown in this tutorial. We would be happy to look into this issue and help you set up the product page timer in your store. If you're still interested in using it, please contact us by clicking a support icon on the bottom right corner of our application and we'll help you in no time! Have a wonderful day!

Hey, thank you for a great feature suggestion! We have different timer styles on our roadmap. So I'm happy to say it will be available in the future!