Hello! What PTZ Controller did you purchase, and what brand/type of camera are you trying to connect too? Please contact our PTZOptics Support Team Support Numbers: 833-888-9706 or 484-593-2584 Monday -Thursday: 8 am to 6 pm EST Friday: 8 am to 4 pm EST. Not open Saturday or Sunday. Community Portal: community.ptzoptics.com/s/ Thanks for checking out our Channel! Learn More: ptzoptics.com/

@@PTZOptics Adkido 30X Optical Camera with PTZ Controller with 3G-SDI,USB and 4D Joystick Controller with 5-inch LCD Screen

Obrigado! Learn More: ptzoptics.com/

Hello! Thank you for the insight! I'll pass this along to the product team. Thanks for checking out our Channel! Learn More: ptzoptics.com/

That's awesome hear Greg! We would love yo see a picture of your set up. Email [email protected]

We have a PTZOptics plugin for the Elgato StreamDeck! Learn & Download: ptzoptics.com/streamdeck/

Stay Tuned! Thanks for checking out our Channel! Learn More: ptzoptics.com/

It sounds like you need our new voice tracking feature that we offer. Here it is - ptzoptics.com/voice-tracking/

Hello! Yes, the PTZOptics Camera Management Platform (CMP) supports the use of Xbox controllers for controlling PTZOptics cameras. You can use an Xbox controller to pan, tilt, and zoom the cameras, offering a more tactile and intuitive control option compared to mouse and keyboard. Here’s a quick overview on how to set it up: 1. Connect the Xbox Controller: Plug the Xbox controller into the USB port on the computer running the CMP software. 2. Open CMP: Launch the CMP application on your PC or Mac. 3. Configure the Xbox Controller: Go to the Settings in CMP. Look for the option to enable external controllers, where you can select the Xbox controller from the list of available devices. 4. Assign Functions: The CMP allows you to customize certain buttons for specific functions like panning, tilting, zooming, and switching between camera presets. Once the controller is recognized, you should be able to control the camera movements directly from the Xbox controller. Please contact our PTZOptics Support Team Support Numbers: 833-888-9706 or 484-593-2584 Monday -Thursday: 8 am to 6 pm EST Friday: 8 am to 4 pm EST. Not open Saturday or Sunday. Community Portal: community.ptzoptics.com/s/ Thanks for checking out our Channel! Learn More: ptzoptics.com/

Hello! You need to Access the SuperJoy's Web Interface to add your cameras to Cam1-6. 1. Find the SuperJoy’s IP Address: The IP address is displayed on the SuperJoy’s screen at startup, or you can find it by navigating the menu with the "Menu" button. 2. Access the Web Interface: Enter the SuperJoy’s IP address into a web browser on a computer that's on the same network. 3. Log In: Use the default credentials (admin for both username and password) to log in. 4. Assign Camera IPs: In the web interface, enter the IP addresses of your PTZ cameras into the respective camera slots (Cam 1, Cam 2, etc.). Please contact our PTZOptics Support Team Support Numbers: 833-888-9706 or 484-593-2584 Monday -Thursday: 8 am to 6 pm EST Friday: 8 am to 4 pm EST. Not open Saturday or Sunday. Community Portal: community.ptzoptics.com/s/ Thanks for checking out our Channel! Learn More: ptzoptics.com/

Yes you can it’s just like being on the same network

Yes you can. Thanks for checking out our Channel! Learn More: ptzoptics.com/

Hello! You can change the Talent Bounding Boxes in auto tracking using the web UI, Visca (Joystick) or Left or Right on the IR remote. On production Firmware you can select the left or right target with moving the joystick left or right. There is a VISCA over IP command for it as well. You can set this up on the SuperJoy's Custom Buttons. It is on the command sheet for the G3 cameras ptzoptics.imagerelay.com/share/PTZOptics-G3-VISCA-over-IP-Commands Command Code: Subject Selection² Direct 81 0A 11 A3 0p FF p: 0x2=Subject Left, 0x3=Subject Right, 0x4=Confirm Subject Please contact our PTZOptics Support Team Support Numbers: 833-888-9706 or 484-593-2584 Monday -Thursday: 8 am to 6 pm EST Friday: 8 am to 4 pm EST. Not open Saturday or Sunday. Community Portal: community.ptzoptics.com/s/ Thanks for checking out our Channel! Learn More: ptzoptics.com/

Hello! Thank you for pointing that out! You're absolutely right-UVC does stand for Universal Video Class, which is a USB device class specification designed for plug-and-play functionality without the need for additional drivers. Regarding older PTZ cameras, such as the Logitech PTZ Pro 1, it's true that not all features may fully support UVC specifications, which can result in limited functionality like only pan working and not zoom. We'll definitely make sure to include more detailed information on device compatibility in future content. Thanks again for the correction and valuable insight! Thanks for checking out our Channel! Learn More: ptzoptics.com/

Hello! You'll need to follow a few steps to configure VLANs on a TP-Link switch (such as the SG1016PE). First, you're correct that your TP-Link Archer C1200 v3 router may not support VLAN configurations directly since it is primarily a consumer router. However, the TP-Link SG1016PE switch supports VLAN functionality, which you can utilize to manage your IP-based video production network, especially for separating multicast and NDI equipment traffic. Steps to Configure VLANs on the TP-Link SG1016PE Switch: Access the Switch’s Web Interface: Connect your computer to one of the switch’s Ethernet ports. Open a web browser and type the switch's default IP address in the address bar (often something like 192.168.0.1 or 192.168.1.1). Log in using the default credentials, usually admin/admin unless changed. Set Up VLANs: Go to the VLAN section in the web interface. Create VLANs to separate traffic for different types of devices, e.g., one VLAN for NDI traffic and another for general network traffic. Tagging VLANs: Ensure that your devices that need to interact with specific VLANs (such as NDI-enabled cameras) are connected to ports tagged with the appropriate VLAN. Untagged VLANs: Ports that handle regular traffic without VLAN tagging should be untagged. Assign Ports to VLANs: Assign specific ports on the switch to the VLANs you created. For example, you could assign your PTZOptics cameras and other NDI devices to one VLAN while general devices, like computers, use a different VLAN. You may also want to reserve one VLAN for your router’s connection to ensure proper network management traffic flow. Enable IGMP Snooping for Multicast: Go to the Multicast settings and enable IGMP Snooping to properly manage multicast traffic. NDI relies heavily on multicast for video data transmission, so this is crucial to ensure the smooth functioning of your IP video production system. This will optimize your multicast traffic flow and reduce network congestion by only sending multicast streams to the devices that request it. Configure Quality of Service (QoS): If your switch has QoS settings, you can prioritize traffic types to ensure that NDI traffic (which can be bandwidth-intensive) takes precedence over other types of network traffic. This can help prevent video stuttering or delays in your live production setup. Multicast and mDNS Setup on the TP-Link Archer C1200 Router: Enable Multicast Routing: Log in to your TP-Link Archer C1200 router’s web interface. Navigate to Advanced > Network > IPTV or Multicast settings, depending on your firmware version. Enable multicast routing and, if necessary, set IGMP Proxy or IGMP Snooping to help manage the multicast traffic more efficiently. mDNS for NDI Discovery: Ensure that your router is configured to allow mDNS traffic to enable device discovery for NDI products. Some routers may require enabling a setting for Bonjour or mDNS under advanced network settings. This allows the NDI-enabled devices to discover each other on the network. Final Steps: After configuring both VLANs and multicast settings, test your NDI cameras and software to ensure they are properly discovered and that video streams flow without interruption. If you encounter any issues with NDI discovery or multicast traffic, it’s important to double-check that the IGMP Snooping settings are properly configured on both the router and the switch and ensure that the VLANs are correctly set up for each device.

Yes. That’s going to be released soon and a video will be posted on this

I would like to see a responce to this as well :)

@@teganburgess I've looked into it a little more and it seems like they just have a generic "sensitivity" adjustment. I'm probably still going to get it at some point and see how it works.

The new 4K model is dropping this year!!

Hello Sir, Did you already talk to Andy in Support?

@@PTZOptics Hello, I spoke to support and they sent me the previous Firmware but when installing it does not go below 2.2.9

Hello, Thank you for your interest. Unfortunately, we do not have a confirmed release date for Android at this time. Thanks for checking out our Channel! Learn More: ptzoptics.com/

Hello! It sounds like there is a mix of configurations happening between your downstairs device (which seems to be acting as the primary DHCP server for your network) and the TP-Link router. Here’s a breakdown of what's likely happening: Downstairs Device as DHCP Server: The downstairs device (probably a modem/router) is assigning IP addresses to devices connected to the network, including your NDI devices. Since the NDI devices are connected to the switch, and the switch is connected to the IPTV VLAN port on the TP-Link router, those devices are still in the same subnet as the downstairs device and are thus getting their IPs from it. TP-Link Router Acting as a Separate Subnet: The TP-Link router is connected to the downstairs device via its WAN port, creating a separate subnet. When you connect a device (like your upstairs computer) to one of the Internet ports (slot 1/2) on the TP-Link router, it's being placed on the TP-Link router's local network, and thus receives an IP from the TP-Link router's DHCP server. IPTV VLAN Port Behavior: The IPTV VLAN port (slot 3/4) on the TP-Link router is likely configured to bridge or pass through the downstairs network's traffic without modifying it. This means any device connected to the switch, which is connected to the IPTV VLAN port, will communicate directly with the downstairs device's network and receive its IPs from the downstairs device's DHCP server. Why Your NDI Devices Are Getting IPs from Downstairs The IPTV VLAN port is configured to pass through the traffic without the TP-Link router’s DHCP interference, which is why your NDI devices plugged into the switch (which is connected to the IPTV VLAN port) are getting IPs from the downstairs device. Why Your Upstairs Computer Gets an IP from TP-Link Router When you plug your upstairs computer into one of the Internet ports (slot 1/2) on the TP-Link router, it’s on the local network created by the TP-Link router. This subnet is managed by the TP-Link router’s own DHCP server, which is why the computer gets an IP address from it. Solutions Option 1: Configure a Single DHCP Server: To avoid confusion, you could disable the DHCP server on the TP-Link router and let the downstairs device handle all IP addresses. This way, all devices will be on the same network and get IPs from the same DHCP server. Option 2: Configure the TP-Link Router in Access Point Mode: If your goal is to have a single, unified network, consider setting the TP-Link router to operate in Access Point (AP) mode. This way, the TP-Link router won’t create a separate subnet and will allow the downstairs device to handle all DHCP assignments. Option 3: Adjust VLAN Settings: If you want the TP-Link router to assign IPs to some devices and not others, you might need to adjust your VLAN settings. Ensure the VLAN configurations align with which devices should receive IPs from which router. Option 4: Use Static IP Assignments: If possible, you can set static IPs for your NDI devices and other critical network hardware to ensure they are on the correct subnet and reduce potential conflicts.

@@PTZOptics I see. That makes it clear. Thank you again!

Hello! Here you go: community.ptzoptics.com/s/article/What-default-ports-does-the-PTZOptics-camera-use-for-network-communications Please contact our PTZOptics Support Team Support Numbers: 833-888-9706 or 484-593-2584 Monday -Thursday: 8 am to 6 pm EST Friday: 8 am to 4 pm EST. Not open Saturday or Sunday. Community Portal: community.ptzoptics.com/s/ Thanks for checking out our Channel! Learn More: ptzoptics.com/

Hello, and thank you! Correct, we used four different cameras for this demo. If you used just one camera. It would be moving between the shots.

@@PTZOptics Ah, that makes sense. It'd be good to do another video showing, as he mentioned near the end of this one, how this would look and work with _one_ camera. Because with more cameras, it's tracking the voice to switch cameras, versus using voice tracking to move a camera.

Hi! I'll see if we can film a demo of the Pan Tilt Limits. Thanks for checking out our Channel! Learn More: ptzoptics.com/

Hello! PTZOptics Move SE cameras are designed to operate 24/7, so there is generally no need to power them down. Since the camera has no physical power switch, it will remain on and operating whenever it is powered over Ethernet (PoE). If you do want to power down the camera, here are your options: 1. Disconnect the PoE Cable: Unplugging the Ethernet cable connected to the PoE switch or injector will cut the power to the camera and turn it off. 2. Turn Off the PoE Port on the Switch: If you're using a managed PoE switch, you can disable the specific PoE port to which the camera is connected. This will stop the camera from being able to supply power without having to physically unplug the cable. Please get in touch with our PTZOptics Support Team Support Numbers: 833-888-9706 or 484-593-2584 Monday -Thursday: 8 am to 6 pm EST Friday: 8 am to 4 pm EST. Not open Saturday or Sunday. Community Portal: community.ptzoptics.com/s/ Thanks for checking out our Channel! Learn More: ptzoptics.com/

Ask Sparsh for support. LINK: www.sparshsecuritech.com/contact-us

Thanks for checking out our Channel! Learn More: ptzoptics.com/

Hello! It sounds like you're having trouble with your live stream video not uploading to your channel after the stream ends. This can be due to several reasons, depending on your platform (e.g., KZbin, Twitch, Facebook, etc.). Here are some general troubleshooting steps you can take: 1. Check Platform Settings: KZbin: Go to your KZbin Studio, check the "Content" section under "Live," and ensure your video is listed there. If not, ensure the "Save live stream as a video after ending the stream" option is enabled. Twitch: Go to your Creator Dashboard, check "Content" > "Video Producer," and see if the video is listed. Ensure your settings enable the "Store past broadcasts" option. Facebook: Check your Page's video library under the "Videos" section to see if the video is listed. Please make sure that your stream settings are set to save the video. 2. Check Your Internet Connection: A stable internet connection is crucial for live streaming. If your connection drops or is unstable during the stream, the video may not upload or save properly. 3. Verify Streaming Software Settings: Please ensure your streaming software (e.g., OBS, Streamlabs, etc.) is set up correctly to connect to the streaming platform and has the proper permissions to upload or save videos. 4. Check Storage and Privacy Settings: Please ensure you have enough storage on platforms like KZbin or that your privacy settings allow videos to be uploaded and visible. Sometimes, videos might be set to private or unlisted by default. 5. Review Platform Upload Limits: Some platforms have limits on video length or file size. Ensure your live stream is within these limits. 6. Inspect Your Account Status: Check for any restrictions or issues with your account that might prevent uploads, such as community guideline strikes or copyright issues. 7. Review Error Logs: If you're using streaming software, check the error logs to see if there were any issues during the live stream that might explain why the video didn't upload. 8. Contact Support: If you've tried all the steps above and still can't upload your video, you may want to contact the platform's support team for assistance.

Hello! You may be inquiring about auto-tracking with our PTZOptics G2 cameras. 1. Yes, the PTZOptics PT12X-SDI-GY-G2 Camera will work with the CMP. (Camera Management Platform) You can use the CMP to enable auto-tracking for a G2 Camera. Learn more: ptzoptics.com/cmp/ 2. No, the G2 cameras are no longer getting firmware updates. They cannot auto-track with the G2, except while using the CMP. For these advanced auto-tracking features, you must purchase a PTZOptics Move 4K, Move SE, or Link 4K. Learn more: ptzoptics.com/move-4k/