Hi Ersin, This is normally an indication of the flex cable that may have a damaged pin, carriage sensor where the encoder strip runs could be damaged, encoder strip may have a scratch, timing belt put on backwards, or CR motor needs replacement. These are just a few things to look over but the link you sent is not our printer and we can not help troubleshoot. We wish you luck and have a wonderful week. Disclaimer: We are not liable for any damage with the suggested steps to review.

@@logojet thanks :)

Hi Ian, Yes - In order to adjust head height the fan gear needs to be adjusted. However, this cannot be done from the front. If you have wavy material you are trying to print on, adjusting the head height is not going to adjust the material height. The adjustment of height of the substrate should be used by either manually adjusting the height or auto height. Your limitation is up to 5mm from the bottom of print head to substrate to get a good print that does not have overspray.

Good Morning Msksn 13, I am not sure I understand the question. Could you please write into our support team at [email protected]. Have a great day.

@@laurenolivero8040 i have a dcp j132w brother printer I wiped the encoder strip with chlorine and now its all white without coding bars The printer show a message " unable print 35"

Good Morning Msksn, For LogoJet printers we only advise to clean with 99% alcohol. It sounds like you may need a new encoder strip but we can not provide support for a Brother printer. Here is the Brother Printer support information: www.brother-usa.com/brother-support Have a wonderful weekend.

Good Morning Jorginho, The printer has up to a 5mm distance that it can spray the ink. Where the rotary ring attachment goes in this video, it can not reach there. You can however do a full wrap on a cylindrical tumbler or one with a similar shape to a pint glass taper. Thanks for the question and have a wonderful week.

Hi Royce80sbaby, Could you send us more information on the specific clipper lighter at [email protected]? Thanks, LogoJet

Hey Tunde, Could you please send in this information with your company to [email protected]?

Hello, we'd recommend a sublimation printer. Since the balloons need to expand considerably, our inks are not optimal for them.

Our printer models range from $19k-49k. We'd be happy to help you narrow down what model is best for you. Give us a call at (337) 330-8471.

In printing widow tick the box saying "Print Color First" .. It´s useful for Mirrored printing on transparent materials.

Hi there! Please contact [email protected] if you are still experiencing an issue. This will create a support ticket and get you in line to get this resolved. Thank you!

Good Evening Solange, Yes! We can certainly ship to Peru. Please send us a message to [email protected] and we would be happy to answer any questions you may have. Have a wonderful night.

Good Afternoon Pranesh, The pre treatment we use on stainless steel is call Bohle. We use this on metals and glass. Here is the link if you would like to see the information on it. www.logojet.com/collections/repair-and-maintenance/products/uv-metal-adhesion-promoter-100-ml

Hi Pranesh! We do not have a distributor in India but we can certainly get a printer shipped to you. You can reach out to us at facebook.com/logojetusa/ and send us a message. Or please call us at 1-877-432-2559 and/or email [email protected]. We would love to hear from you and answer any questions you may have. We hope you have a great day.

Hi Sword123, Sorry for the delayed response. If leveling isn't perfect then there will be an offset with white and color. On a conical mug you can not use the rotary attachment and will be limited to the curve of the mug. Please let us know if you have any other questions at [email protected] or feel free to call at 337.330.8471. Thanks for reaching out and have a wonderful day.

Hi Moises, I am not familiar with the Epson L1300. The following steps are things we would check on ours as a start: - Double check the sensors on the APG gear and make sure that they are not broken off - Not sure if yours has a large and small wheel with 2 arrows - These 2 arrows will need to be able to be lined up where the arrow is pointing at the other arrow. - Lastly, check the motor and make sure it is working properly. I am sorry we could not be of much help but at least this would be able to give you a starting point. Stay safe and have a great weekend.

Good Morning Artiprint DTG! I hope your Monday is off to a great start. That is a really great question. It really depends on the image size but most images can take from 1 min to 5 mins. You can also do full wraps on the cups and those can take longer. If you are interested in watching a live online demo, please let us know and we can get that scheduled for you. We would love to speak with you and answer any questions you may have. Please feel free to reach out to [email protected]. Have a great week!

Good Evening Mustak! Thanks for your inquiry. Please check out logojet.com as we have our printers on our website so you can compare prices. I can also have an account manager contact you. What is a good email address to reach you? We hope you have a great week and look forward to hearing from you.

Hi, Aiman Afnan Thanks for your inquiry! We will have someone reach out soon. We hope you have a great day!

Hi Darcy, Thanks so much for the inquiry. What a great question. These do not have a label. This type of hockey puck is designed to have a white center. There are several vendors that supply these. We can get you more info if you are interested. Please contact us at 337.330.8471 or [email protected] and they would be happy to help. Thanks! LOGOJET

@@logojet Where do you get these pucks from? and what kinda printer/ink are you using?

Hi Vera, yes you can use 91% alcohol or 99% with a lint free micro fiber cloth. Thanks for the inquiry and have a wonderful rest of your day.

Hey Aldo Redaelli! Those are metal dog tags and we had so much fun printing them. Merry Christmas and Happy New Years!

LogoJET awesome. Love those! Have a great 2020!

Thanks for the inquiry. Please send us an email at [email protected] and we will send you info on this printer. We look forward to hearing from you and have a wonderful weekend.

Hi Robert, With the new H2 ink - Printing on tumblers is really durable and washing is no problem. Thanks for the inquiry!

Good Afternoon Swaroop, We don't have an actual store in India but we do deliver to India and can provide support. If you are interested in speaking with someone. Please contact us at 337.330.8471 and ask for Nikki. We hope to hear from you soon and have a wonderful Wednesday!

Hi Javed, Would you like a price on the 2400 with rotary attachment? We would love to speak with you. Could you please contact Nikki at 337.330.8471. Look forward to hearing from you and have a great day.

Hi, the problem was solved just changing the sensor? Here I have the same problem the car runs to the right and stay there