Heavy dependency on spreadsheets to capture and retain sensitive or critical information is a disaster waiting to happen. As the Director of IT for a healthcare company, I discovered a smoldering "dumpster fire" when a VP left the company and took all his "personal" spreadsheets with him. Not long afterward, the CEO stormed into my office demanding a spreadsheet report he had not seen in months. I had yet to learn what he was talking about. I told him we had no record of the data he was asking for. That inflamed the smoldering fire into an inferno. The departed VP had siloed the information deliberately for years. The information was not kept anywhere else within the company. The VP had recently been let go for undisclosed reasons and the critical information went with him. Once I figured out what happened, the CEO threw a banquet to honor the VP and his work over the years. He asked the VP to demonstrate some of the spreadsheets he had developed at the banquet. The CEO deftly retrieved a copy of the spreadsheets, and I incorporated the data into a "real" database. Inferno extinguished. This incident triggered a much-needed investigation of all types of reports and their data sources throughout the company. Spreadsheets are helpful reporting tools but are not intended for data storage that require security and protection against loss of critical or sensitive corporate data assets. Spreadsheet addiction is a real problem in financial-centric departments, but it must be addressed.
@JTomKinser23 сағат бұрын
Absolutely true! De-Jerk to de-Jankify your results.
@JTomKinser23 сағат бұрын
Excellent! Not janky at all. No jerks allowed. Love it.
@mabatoo5 ай бұрын
This a maybe the best video I have seen on root cause analysis
@cleiamarialopes58026 ай бұрын
O meu aplicativo não está abrindo mais como posso fazer
@user-ek1rx6eu5s7 ай бұрын
It was a good video
@nikmih989 ай бұрын
Hi, nice presentation! Just wanted to say that SPSS STATISTICS is a good and easy-to-use software for different kinds of statistical analysis, including regression👍🏻
@ennyolatoks16179 ай бұрын
HAHAHA - eniola
@SebastianRocks123410 ай бұрын
How do you know you found the root cause though?
@aramotselaw37949 ай бұрын
great question! with trial and error...continuous evaluation, tracking results, adjusting as necessary. :}
@petere3067 Жыл бұрын
🌸 "promo sm"
@JTomKinser Жыл бұрын
Desktop = Religious tradition (It's been going on so long, no one dares challenge it.) Thank you for the salvo...
@mpunduwillzy6033 Жыл бұрын
Great!
@lawcch2 жыл бұрын
Not helpful if you get the wrong answer to your first why question. There were pro and cons of this whys technique. You can have many possible answers to your first why question.
@shawnandrew2545 Жыл бұрын
...which can be solved by following each, "why,?" with its complementary question, "...and how do we know?" The informed user is best to focus on the critical few, not the many possible.
@DorienDamoiseau3 ай бұрын
isn't it what he is saying?
@nastiachudnovska25762 жыл бұрын
I remembered these points the most from the video: - To prioritise JTBDs we need to talk to users. - Survey is a good way to ask users what they like or dislike about products to understand which features are in priority.
@nastiachudnovska25762 жыл бұрын
I remembered these points the most from the video: - There is one main job that we want to get done, but along there are also related jobs that we want to achieve them at the same time. - There are functional and emotional (personal and social) aspects within JTBDs.
@nastiachudnovska25762 жыл бұрын
@Mark Lankmilier 😁
@PHDWhom2 жыл бұрын
Why should my desktop, which is my favorite workspace, become a tablet with a memory hole? It isn’t broke, so why “fix” it?
@jblessed98832 жыл бұрын
I know this presentation is focussed on digital products and I see why you started there, but you said (at the beginning) that the CEO will say "I want some software." Unless it's a technology company or some startup, I beg to differ. He/she will frame their problem in business terms, strategic vision, the bottom line etc. I guess I'm a little wary of technologists positioning models/frameworks/mappings as a solution to business problems. When addressing business problems it can often feel like we say, "The answer is software. What's the question?" As Steve Blank put it, we need to "get out of the building". Our widespread success and sustained credibility is contingent on this. I'll step off that soapbox now. PS: your gifs are excellent!
@soulreaperichig03 жыл бұрын
Great teacher.
@wweishang3 жыл бұрын
Thanks for sharing! This is inspiring! To be honest, i haven't seen how my desktop looks like for months!
@justthej3 жыл бұрын
Thanks for making these videos available. Very helpful.
@kirantpatil1234 жыл бұрын
Hello, where can I get the slides of all your videos ?