Dave and his Cadmate team are hands down providing the best customer service to anything i have subscribed too. What a bunch of legends
@elgrandepimiento28 күн бұрын
Do you have a restricted area?
@TheJoineryCoach28 күн бұрын
Hi ... if you are looking for some help like Henry is getting, please book a quick chat here ... I would be happy to chat www.thejoinerycoach.com/bookcall
@sgtarpin2 ай бұрын
Always set a followup date until you get that yes, no, or a ghosting. That way, you know when and what to do with the folder.
@TheJoineryCoach28 күн бұрын
yes . .that will help. Even better, learning how to work through objections in the final meeting to improve conversions.
@HoustonEmergingEntrepreneurs2 ай бұрын
Great episode.
@HoustonEmergingEntrepreneurs2 ай бұрын
Great Episode. Learning more about your team is made easy with this series.
@imtiazuddin3805 ай бұрын
Excellent information.
@willbsbs6 ай бұрын
Good theme. One thing that I noticed is that you very clearly state all the requirements necessary for the position and people who are not suitable apply, come for the interview, pretend they are ok with everything and then we realize it was all lie. How can we be more effective when hiring? Should we have a some sort of test?
What a great video going to end up watching this a few times!
@TheJoineryCoach9 ай бұрын
good to hear .. cheers
@paulnguyen13702 жыл бұрын
Wow! I remember a while ago, Alastair mentioning getting help to grow and I admired how he just did it unlike most of us business owners who wait and wait and wait... so amazing how I'm all the way from Melbourne and who happens to be be the person he engaged? The TJC! Amazing... I love it!!!
@TheJoineryCoach2 жыл бұрын
We are global. Able to help any joinery business anywhere in the world.
@skipmcgrath3 жыл бұрын
a good process isn't good until it is easily followed. so number 3 is really just a subset of number 1
@TheJoineryCoach3 жыл бұрын
Hi Malcolm. Thanks for you comment. Keeping things simple is the Lean way. These three options can be found in most lean handbooks and are a starting place to create the right mindset to remove blame from the equation. Removing blame is the first step in shining a light on process. You have a nice looking shop by the way.
@skipmcgrath3 жыл бұрын
@@TheJoineryCoach Thanks for the comment on the shop. The building is a bit of a dump, but it is one of the few remaining industrial spaces available in central Toronto, which is my primary market. I try to keep it clean and Lean though. In reading various lean books one thing that has occurred to me is that it does fit exactly with my type of cabinet business. Lean is a mass production assembly line system invented for stable controlled factory environments. While half my cabinet business does take place in a shop, the other half is custom installations in home renovations. Every project is different and renovations are more like a battlefield than a controlled shop environment. I find that planning for installations in renovations is like planning for battles, and as the old military saying goes "all plans fail after the first shot is fired". I am in the process of trying to develop training material for new employees, but I find that I have to stress not only the need to eliminate waste, as in lean thinking, but also the need to "plan for chaos" as in military thinking. In essence a custom shop like mine needs to try to achieve Toyota efficiency in battlefield conditions. I tell new workers they to be not only a lean ninja but also a navy seal. We need to focus not just on eliminating waste on the shop floor but what I call "military or fire truck logistics" for installations. Have you encountered these issues?
@TheJoineryCoach3 жыл бұрын
@@skipmcgrath If you have a look over our videos you will find we only work with business just like yours and have done for many years. Yes, we have encountered these problems and regularly help people solve them. We do not teach/implement "Lean". We have created our own program call 3F (factory flow fundamentals) for businesses like yours, with Lean foundations, but mostly practical steps that only apply to joinery/cabinet production. The Joinery/cabinet production industry is a very different industry culturally than than found in Toyota. One of the big focus points is to ensure everyone has a direct connection to the customer and what the customer specifically defines as "value". For eg, ... we could do an amazing job with a kitchen in every way but then an installer smells like cigarette smoke that makes your customer very upset. Your customer may be happy with the kitchen but will not recommend you to their friends because they don't want their friend to have the same experience. They may also give you a bad review prompting question buying from you. The "value" is in the service just as much as "adding value" by making the product and everyone needs to be on this page. We do work with cabinet shops in Canada, I was born in Oakville (so have a natural passion for helping my fellow Canuck()and would be happy to have a chat if you are up for it. www.thejoinerycoach.com/bookcall
@mariotsirbas86083 жыл бұрын
Thanks Bruce. Great content that is so simple and common sense but easy to overlook in dealing with your day to day dramas.
@paulnguyen13703 жыл бұрын
3mins in Bruce you have translated Toyota into very understandable knowledge for our industry. Highly valuable content here!
@ivoexposto54663 жыл бұрын
Very helpful Bruce. Thanks
@Alastair_Freebird3 жыл бұрын
Nice to hear Jake in the UK making Calendly work for him
@TheJoineryCoach3 жыл бұрын
We agree!
@Alastair_Freebird3 жыл бұрын
Great points thanks for this. It seems like there is a big shift happening in this industry.
@TheJoineryCoach3 жыл бұрын
Totally agree!
@paulnguyen13703 жыл бұрын
A high five to the team at ACFA and Bruce. You have certainly provided good insight and knowledge free of charge and with great delivery to reach out to aligning success in focus.
@TheJoineryCoach3 жыл бұрын
Thanks Paul. We have a FB group also if you would like to join us there? facebook.com/groups/TheJoineryBusinessHub amazing value and conversations going on in the Hub
@ivoexposto54663 жыл бұрын
Great podcast Bruce! Speak to you next year
@TheJoineryCoach3 жыл бұрын
Deal!
@ivoexposto54663 жыл бұрын
Wow...that is amazing!
@ivoexposto54663 жыл бұрын
Hey Bruce,great presentatio!I really enjoyed it
@TheJoineryCoach3 жыл бұрын
Awesome, thank you!
@Alastair_Freebird4 жыл бұрын
Interesting to hear about the shift of mindset, and discovering installers you could trust.
@Alastair_Freebird4 жыл бұрын
Watching this with interest
@Alastair_Freebird4 жыл бұрын
Bruce can this be found as audio only on any other platforms?
@TheJoineryCoach4 жыл бұрын
yes .. in our podcast The Joinery Business Podcast
@Alastair_Freebird4 жыл бұрын
@@TheJoineryCoach Thanks, I did find it soon after and have been listening.
@lilymatsias10044 жыл бұрын
Excellent
@mattg62625 жыл бұрын
I'm a morning and a night person. But my shop time is almost exclusively morning before my real job starts.