How to Setup your MiFi Hotspot
1:41
Your Broadband Speed Explained
1:25
What Is SoGEA?
1:55
Жыл бұрын
How To Access Zen's New Live Chat
0:29
How To Upgrade To Full Fibre
5:38
The Great British Switch Off
2:58
Welcome to How to
0:29
2 жыл бұрын
How to Refer a Friend
1:38
2 жыл бұрын
Пікірлер
@Dogfacedbloke
@Dogfacedbloke 10 күн бұрын
"Get your phone to the point it's wanting to pair..." Yeah, that's kind of what I was wanting explained.
@crazydaze27
@crazydaze27 13 күн бұрын
Can't find the "How to back up your Fritz!Box" video...
@shamzvlog2335
@shamzvlog2335 15 күн бұрын
Will the analogue phones connected to the back of the router still work once BT switch off the PSTN at the exchange which is due to happen in the not so distant future? i.e. is the socket on a router an analogue to digital converter?
@terrygrimmond9823
@terrygrimmond9823 23 күн бұрын
Absolutely does not work - while connected to internet via my Fritz!box 7490, I tried numerous times to enter my Fritz account using PW on back of router - all failed. If you are connected to your own internet, why on earth can you NOT access your own account to change a password!!
@howtobyzen
@howtobyzen 23 күн бұрын
Hi Terry, Thanks for the message and I'm sorry that you've not been able to access the Fritzbox like the video shows. We test all the steps before we film and post the videos so it should work. I would recommend contacting us via out chat team www.zen.co.uk/live-chat and we'll have a closer look at this for you. Thanks, Chris
@Amzzz_Bharat
@Amzzz_Bharat 25 күн бұрын
Do we have to change the fritz box if there is red light lit under Power/DSL indicator, upon powering up the fritz box
@aidananderson1697
@aidananderson1697 Ай бұрын
We have had a new service installed. We hooked up our router today but it is not connecting. The issue we are having (which is not covered in the video) is a flashing green PON light. According to the document that came with the video it says "Flashing green if it's making a connection". We have an engineer visiting tomorrow to look at it. Just wanted to ask if anyone else has had this issue either on a new provide or as a fault that has occured on working service and what a flashing green PON means? Does is mean a connection issue with the ISP (Zen in this case) or with the OpenReach network? Is it a software or hardware issue?
@Np-jv2bi
@Np-jv2bi Ай бұрын
Don't do this it a con to get everyone on the Internet
@MartiA1973
@MartiA1973 Ай бұрын
Not relevant to the Fritzbox 3490 OS 7.31 unfortunately Generally a clumsy interface on a premium priced product.
@JamesGowans-zo9sv
@JamesGowans-zo9sv Ай бұрын
There are five buttons on the top of my 7530 router so which one do I press? What is the point of a video when this is not shown! Why am I wasting my time fixing this problem when the switch to digital is being effectively forced on me whether I like it or not?
@JamesGowans-zo9sv
@JamesGowans-zo9sv Ай бұрын
There are five buttons on the top of my 7530 router so which one do I press? What is the point of a video if you do not show the button which is to be pressed! That said why should I be wasting my time sorting out a fault which this ultimately compulsory switch to digital has caused?
@SouLess4L
@SouLess4L Ай бұрын
Is a phone landline required for this. I have a genexis fibre box that has a pabxmaster attached to it? Thankyou
@howtobyzen
@howtobyzen Ай бұрын
Hi SouLess4L, this particular set-up guide for the DGA4134 to Full Fibre won't require a phone/landline. It sounds like a non-Zen set-up you've got so it may be best to speak to your ISP to confirm the requirements for this! -Danny
@danielburgess1113
@danielburgess1113 Ай бұрын
we got a (BT Decor 2200 V2) phone with a RJ11 pluged in from the phone to the (EX230v Router) but no tone or anything when I listen to the reciver - but the little green light with the phone icon is on solid & green - but not sure if its all done migrating over to the new sytem yet as we want to keep our old number but the internet part is working just no functional phone use yet don't even know if our phone is even compatible - not sure how long I should leave it before ringing my ISP to ask why its not working or if its working
@P1Fanatic
@P1Fanatic Ай бұрын
I have BT8500 phones and same issue. See David Billington comment below - I think I have same issue i.e. my phone number is not configured in my FritzBox 7530 Telephony Menu and its not clear how to add it. Ive just sent them a web message so hope its as straightforward as Davids fix. Crazy how little info there is on what to do if "plug and play" doesnt work for you.
@craigfailla9823
@craigfailla9823 Ай бұрын
My now tv hub not working middle light not on
@paulhetherington3854
@paulhetherington3854 2 ай бұрын
/vk4'' frch[dub no synch chn wn ml : ek O hlf eml td(2''xz X' Rpn)/ /dub~tmp frch < ek O dub(xvk4'' chn(rt''CVN < SVN) flch/ /hlf Z''(ptxvk4'' eml < wn td)~tmp cntnt LA' fs chn(x2''vk) u td(wn ml x2''frch ek) v. Saudi frd brth crtz 70 80s//vk''dub no synch < hlf chn wn ml u ek O dub hlf eml td/ /i.e. frch dub ek O ruch synch~tmp vd LN'' pxl txt bx krop HUD/s + GUATZ - SP FLCH/
@paulhetherington3854
@paulhetherington3854 2 ай бұрын
There be, a physic ~ no synch -- protocol already! ~tmp control - i.e. content rule! From: Atomic React -- physic of architecture! Oriental Tribal -- only internet v. the muse!
@Pompey701
@Pompey701 2 ай бұрын
How is the ont fixed to the wall and can it be mounted on its side or upside down?
@Mr4thetruth
@Mr4thetruth 2 ай бұрын
I'm super dissapointed with Zen after being with them for several years. Should be getting 300 mbps but only getting under 100 mbps for 50% of the time. Emailed their customer services who were not at all helpful. Will be switching to another ISP.
@NoneNoone-wt1fv
@NoneNoone-wt1fv 2 ай бұрын
It would be useful if you could add close-up shots of the adapter fitting and socket - can't see what's what from this distance. Otherwise useful video, thanks.
@vilythegoat2544
@vilythegoat2544 2 ай бұрын
I cant enter that site at all
@howtobyzen
@howtobyzen 2 ай бұрын
Hi there, I'm sorry to hear you're having issues getting on the router page. When connecting please ensure you're connected to the fritzbox wifi or through an ethernet cable, as if you're connected via mobile data or through another type of router this page won't load at all. If the "fritz.box" doesn't work, please use the 192.168.178.1 as the web address - I hope this helps! - Alex P
@davidbillington9654
@davidbillington9654 3 ай бұрын
My digital voice service didn't work after the phone was connected as shown and assumed it was because no phone number was configured in the Fritzbox. The box came preconfigured to connect to Zen but no phone number was configured, whether this was an oversight at Zen I don't know but the broadband upgrade and digital voice were ordered at the same time. I couldn't find any information online about how to configure it so contacted Zen by email and got a fairly quick reply and verified the phone was connected as per video, subsequently got another email to say the VOIP settings had been sent to the router which I could see and after rebooting the router all was working as intended. I would say a fairly quick resolution at about 1.5 hours, thanks Zen. I presume from the video that the Fritzbox should have come with the number configured but in my case it didn't.
@P1Fanatic
@P1Fanatic Ай бұрын
Sounds exactly like my situation. Also tried pairing my BT DECT phones with the Fritzbox with DECT base station enabled which works but still no dial tone - assume same issue ie telephone number missing. I tried adding it but wont accept without a load of Account Information fields being empty (Registrar, Proxy Server etc). Just messaged Zen so hopefully its the same quick fix. I'm fairly tech savvy but the lack of guidance on this process (yeah just connected your phone to FON port and it will all work) is outstanding. God forbid my 80yr old dad had to do this.
@nicholaspeterwilliamjones
@nicholaspeterwilliamjones 3 ай бұрын
If I've previously had cityfibre from a different company, do I have to wait for the old provider to confirm the switch or can I just plug the new router in as soon as I get it?
@shm20600
@shm20600 3 ай бұрын
Does anyone know how to open this modem. I want to move to different room. Thanks
@ivanslade7180
@ivanslade7180 3 ай бұрын
what nonsense
@reillybt
@reillybt 4 ай бұрын
Hello i have just got my fritz box i have a Panasonic phone i have been trying to pair it for about 3 hours and still cannot get it paired
@andrewmarkov1649
@andrewmarkov1649 4 ай бұрын
Few words to promote this video thx
@ElectroEuphoriaEmporium
@ElectroEuphoriaEmporium 4 ай бұрын
this is a test
@howtobyzen
@howtobyzen 3 ай бұрын
test2
@RedMokaa
@RedMokaa 4 ай бұрын
My router keeps showing the red light on the info section any idea why? Thanks
@AxelRiyadh2011
@AxelRiyadh2011 4 ай бұрын
telkomsel gw aj 25.87mbps 😂 bisa smpe 30mbps lbh lgi
@pppscooby
@pppscooby 4 ай бұрын
ONT might be nice and sleek but the fritz box is an ugly ass device, looks like an emergency device the elderly keep around.
@user-lv6ee6zb9l
@user-lv6ee6zb9l 4 ай бұрын
Paul, many thanks for your very clear and concise tutorials, as a new Fritz user they are invaluable. i find the wireless cover in my bungalow is poor and have a "old" router that i wish to use as an extender. but as with many things "it dont work" or more accurately i do not appear to be able to get it to work, could you add a tutorial covering this? many thanks B
@purpletop8017
@purpletop8017 4 ай бұрын
All you have to do is get your phone to the point it wants to pair (purr): WTF does that mean? This is the sort of helpful video that makes me want to throw technology at the wall
@user-rs9gi6yy8v
@user-rs9gi6yy8v 4 ай бұрын
Mines a MK4. Like the last one but right in the corner up against the wall so I can't squeeze the clips to get the face off.
@user-lb7jt7wq9m
@user-lb7jt7wq9m 4 ай бұрын
test2
@user-lb7jt7wq9m
@user-lb7jt7wq9m 4 ай бұрын
test
@howtobyzen
@howtobyzen 3 ай бұрын
test2
@NicolesWorld-2017
@NicolesWorld-2017 4 ай бұрын
How does a black box blend in to any home, surely white would be less visible
@silly8395
@silly8395 4 ай бұрын
what if you forgot password ?
@tomhey3862
@tomhey3862 5 ай бұрын
Do I have to have a landline to do this? The current Fritzbox menus are a little different to this video and I thought I might be able to use fritz fon to make wifi calls via my mobile provider to get around having poor mobile signal in my area.
@AdrianAgreste-cs9wh
@AdrianAgreste-cs9wh 5 ай бұрын
Link
@jovantasevski5157
@jovantasevski5157 5 ай бұрын
And you call this a setup procedure? Are you sure?
@howtobyzen
@howtobyzen 5 ай бұрын
Hi Jovan! I apologise for any trouble caused. Please let us know if there is anything we can do to assist you.
@jovantasevski5157
@jovantasevski5157 5 ай бұрын
@@howtobyzen You didn't caused any trouble, just your video doesn't have any setup instructions. Settings of the modem are quite challenging for the first time.
@howtobyzen
@howtobyzen 5 ай бұрын
We completely understand that setting up a new device can be tricky, however for this particular MiFi the steps in the video are all you'd need to power this on and use the data from it, Jovan. Do you have a different modem at all we can assist with that isn't in this video?
@hannahgitto
@hannahgitto 5 ай бұрын
If you have the BT master socket 5C with the filtered faceplate (the dual sockets @ 2:32) - you won't be able to pop the DSL cable directly into the test socket. Once the face plate is off attach the 'ADSL micro filter' which came with your router, into the test socket, then your DSL cable. You won't have needed this part previously as the faceplate was already filtered
@superglo1000
@superglo1000 5 ай бұрын
I was informed by an engineer to avoid switching the power off on the open reach box, I had to have my wiring refitted as it was too much wiring the person that did this looped it outside my front door the service worked okay, since the the wire was cut and refitted there is an intermittent clicking sound, I do not know where it's coming from, and BT claim they have never heard of other complaints, load of tosh, as I have seen other customers complain of the same issue, I do have an engineer coming to check this.
@bonnie43uk
@bonnie43uk 5 ай бұрын
not heard of zen before, my brother told me about it, says it's excellent. I'm currently with sky paying about £35 a month.
@tarotbyclayton5510
@tarotbyclayton5510 5 ай бұрын
I just joined Zen broadband. Received excellent customer service. Just received my router and my installation is 5th February. Not long now!!! I had a terrible experience trying to place an order with virgin. They cancelled both orders one day before installation then would give me many excuses or hung up on me. Zen are brilliant. I also applied for a job with Zen and have a assessment on 28th February. Free broadband for Zen employees. A bad experience led me to something amazing
@titothomas78
@titothomas78 5 ай бұрын
Why my open reach ont is not giving internet when i conect to my ubiquiti udm pro directly and when i conect to sky provided modem its gives internet .? My question is. Is it possible to get rid of the sky router .. and conect from ont to my udm pro se
@theambergambler1
@theambergambler1 5 ай бұрын
All I get is The internet connection check failed. The internet service provider is not responding to PPPoE packets. Repeat the test at a later point in time. Addition: They deleted the configuration for my username on their side and readded it. No issues last 2 months. Edited to include my resolution ...
@anorganlover6281
@anorganlover6281 5 ай бұрын
Just a guess, as I'm preparing to change over to ZEN . . . Try using DYNAMIC IP and not anything that says PPPOE . This way the connection will be to anything that comes along - and not anything specific, that you can't connect to.
@theambergambler1
@theambergambler1 5 ай бұрын
@@anorganlover6281 Cheers! It turned out to be something at Zen's end, they had to delete the configuration for my username and re-add it. I'd tried a second router and had the same issues, so I was guessing it was something they had to fix. And it was. Now sorted...!
@andrewfreeman3492
@andrewfreeman3492 3 ай бұрын
​@@theambergambler1 I have exactly the same issue, so knowing your solution would be really handy... Shame they deleted it...
@archiemclellan6932
@archiemclellan6932 5 ай бұрын
how to switch a wi fi back on after it has been switched off p
@howtobyzen
@howtobyzen 5 ай бұрын
Hello Archie, thank you for reaching out to us. If you have turned the WiFi off you can turn it on by pressing the 'WLAN' button on the router, this will start flashing and shortly after go solid, once it does the WiFi will be back on. Any issues, please let us know! 😊
@alexanderwhite7109
@alexanderwhite7109 5 ай бұрын
What a useless video, you didn't show how to connect anything, you just showed sockets..
@gabrielefilippini6845
@gabrielefilippini6845 5 ай бұрын
I'm having one problems My phone can't be reached by other calls, but i can call from my phone to others intern It says "Remote station busy"
@animatedkoala1209
@animatedkoala1209 5 ай бұрын
Startling balance of patronising (can't imagine many people find the sink joke clever or funny) but still managing to use terminology most people won't know.
@marceldiekmann9760
@marceldiekmann9760 6 ай бұрын
Thanks bro exactly what i was looking for👌