Great insights, thank you.

I’m actually looking into working for your company. I will probably lose my chance to do so with this comment, but I think you’re going about getting your information out to the public wrong. Webinars are no longer effective. You need to keep your messages short and captivating. You’re also probably spending way too much money and time to make it happen. So much can be done with a phone and a person that knows how to use graphics in a video. I’ve been in this position before. I can help.

Great seminar thanks. Whst about b2b business? And international B2B?

Great work guys

Love this webinar!

this is brilliant, KUDOS TO YOU

Thank you

Want to learn more about Customer Advisory Boards (CAB's)? Check out the link below to our PeopleMetrics LIVE! session where our industry experts discuss the benefits of CAB's along with best practices on how to form them and get value out of them over time. kzbin.info/www/bejne/j17KY4ibaNSEaM0

Creating a positive customer experience is what businesses strive to be. We definitely agree that sharing positive customer feedback allows the company to create a culture that focuses on providing what's best for the consumers. Moreover, it also allows us to be aware of what to improve in our strategy.

Interested in learning more about Customer Advisory Boards? Click the link below to view our session "Reducing Churn Through Customer Advisory Boards | PeopleMetrics LIVE! - CX Episode#19" where we discuss this topic in depth. WATCH NOW: kzbin.info/www/bejne/j17KY4ibaNSEaM0

Nice

Every business should keep an eye on this discussion. There are various types of customers, but we must treat them all equally, regardless of their social status. I appreciate Lior's examples and situations because they help us understand how important customers are in business and how we must value them more.

ᴘʀᴏᴍᴏsᴍ

Interesting discussion

Does your company offer CX MEASUREMENT SERVICE end-to-end process?

Born on 1996 should the generation be gen z or millennials? I feel that if gen z or millennials doesn't step up their intellectual and political scenario and knowledge then the beautiful place known as earth 🌍 might end up inhabitable or might end up to be stone age.

I love this... I talk about this alot with my clients..

The video sound is pretty good, beyond my imagination

Happy CX Day!

Catch up on all PeopleMetrics LIVE! Customer Experience sessions here: kzbin.info/aero/PLftC2L21zcqvLNv4vlCQ9wHju6gk_0LO-

Everything you need to know about Pharma CX: kzbin.info/aero/PLftC2L21zcqs02iX_j4j6Ki488QQ7Ygb6

Really enjoyed this video! The long format discussion leaves a lot to think about.

More pharma customer experience here: kzbin.info/aero/PLftC2L21zcqs02iX_j4j6Ki488QQ7Ygb6

More pharma customer experience here: kzbin.info/aero/PLftC2L21zcqs02iX_j4j6Ki488QQ7Ygb6

Looking for more videos about CX? Check out past episodes here: kzbin.info/aero/PLftC2L21zcqvLNv4vlCQ9wHju6gk_0LO-

Everything you need to know about Pharma CX: kzbin.info/aero/PLftC2L21zcqs02iX_j4j6Ki488QQ7Ygb6

Looking for more info about closed loop feedback? Check out this video! kzbin.info/www/bejne/hV66nHagj52Do9k

Want to know more about Pharma Customer Experience (CX)? We've got you covered! kzbin.info/aero/PLftC2L21zcqs02iX_j4j6Ki488QQ7Ygb6

Answers to more of your CX questions here: kzbin.info/aero/PLftC2L21zcqvLNv4vlCQ9wHju6gk_0LO-

More videos about Pharma Customer Experience: kzbin.info/aero/PLftC2L21zcqs02iX_j4j6Ki488QQ7Ygb6

Watch more CX videos here: kzbin.info/aero/PLftC2L21zcqvLNv4vlCQ9wHju6gk_0LO-

Did we miss any "moment of truth" touchpoints in the Pharma customer journey?

Watch more PeopleMetrics LIVE! kzbin.info/www/bejne/Y4nJoa2kjNJ2nac

Who are your pharma customers? What are the "moment of truth" touchpoints for them?

Are you using relationship and transactional surveys in your Voice of Customer program?

Did you learn something new from this video?

Which strategy will you use?

Which feature would you use the most? Text analytics, open-end translation, or keyword search / alerts?

Which methods are you going to try?

What experiences have you intentionally created at your company?

What generation are you a part of? What matters most to you at work?

What features are you most excited to use?

Share some of your success stories from closing the loop with customers!

How have positive patient experiences impacted the success of your treatment programs?

What questions are you asking your employees today?

Congrats on 20 years! Great to see you going strong after all this time.

Congratulations to the PeopleMetrics crew! So glad to see familiar faces doing amazing things.

I was employee #2 (2001 - 2004) and I LOVED my time at PeopleMetrics! It was a perfect fit for me to combine marketing, technology, and customer service. If we hadn't moved across the state after we had our first child I would likely have begged to come back :) Sean - I am so grateful for our time together (I think of you every 9/11) and I am thrilled to see how things have evolved from our screen of blue oval buttons. CONGRATULATIONS and best wishes for more decades of success!

What are your predictions for the future of #CX?

What are YOUR business's "moments of truth" in the customer journey?