@@PaulEnukoha In Africa, one reputable company we know is in Cape Town, South Africa. Or have you tried these guys (make sure they are experts and they seem new in this field): facebook.com/share/1AsKjskeAR/

You're welcome! Glad it was helpful.

Conceptually it is like an HDD, except we have chips instead of disks, so no mechanical components. Similar failures. Much more complex to recover, especially when it is a firmware failure & increasingly so with newer SSD models. Reading from bigger data recovery forums is a good start.

@Datarecoveryguru1 any guide line , name of forums, please

@bawacomputer forum.hddguru.com

Not all WD My Book Duo are the same. Some support encryption, which is tied in with certain software component on the enclosure's backplane and each drive's internal firmware. So, swapping out enclosures may not do the trick. I am suspecting that you may have a slightly different model My. Book Duo and it does not work due to encryption.

0MB indicates the drive’s controller cannot establish communication with the NAND Flash chips due to degradation, which in turn triggered a firmware problem. Like we said in the video "It is NOT dead". Warhc the video again. Recovery may still be possible by a specialist if the chipset has support for a firmware solution.

@Datarecoveryguru1 thanks for the reply , many repair shop in my area dismissively said the data can't be recovered if the problem causes by faulty ic controller Could you explain on what do you mean with chipset has support for a firmware solution

@BrownGracie-v7p contact us directly with a photo of your SSD

Software cannot help, as the drive has a mechanical failure. Need data recovery specialist service (not computer shop or retail store).

We mentioned in the video that price depends on the package you want and country you are ordering from. Ask AceLab for a quote. It is free.

@@brianwynn10 They all fail. Strategize on making backups rather than relying on the reliability of any one drive model, brand, etc.

@@avifleischer Some from Acelabs, some form DFL, some more generic, etc.

@@DiskTuna With the "kids going back to school" and germs explosion, it is always a nightmare in the fall. He is gettint better, as he is gobbling on vitamins. Thanks.

Thanks

Sure, we can help.

@@Davesrecordtree 1) You should not take this to a PC shop, as they are not knowledgeable about hard drive failure and recovery from RAID arrays. You need to go to a Data Recovery Specialist, like 300 Dollar Data Recovery in Los Angeles. 2) The data from all the drives need to be cloned to other healthy drives, then assemble the RAID array virtually in software, then finally extract the files to a new storage. No,.nobody competent would have time nor the desire to do this over the phone or internet. The results would not be good anyway, as you do not the proper equipment to maximize chances of success.

@@GeneralMedia555Most videos are real cases we worked on in recovering data. We are showing the tools we use, some techniques, sometimes what to do & what not to do, etc. If you are looking for super detailed training like tutorial videos, then obviously this cannot be done in 3 minute videos, right? So, can you be more specific in what you mean?

@Datarecoveryguru1 actually I am looking for some details learning video about data recovery it will help me a lot 🙏

@@GeneralMedia555Cannot do detail work in shorter video content. Try it! It is difficult. Detail work takes many hours, which basically turns into training, which cannot be done for free, right? You can learn here: forum.hddguru.com/

@@DiskTuna Enjoy your afternoon!

@@TheProjectHelpDesk This has nothing to do with encryption keys. That's a different topic and it doesn't apply to the context in the video. Without a copy of the BIOS available, it is not possible to get a copy. Seagate claims to not have copies of specific drive firmware. Don't see the point in them keeping one. If you need to recover the data, depending on the exact model Seagate drive, then a really good data recovery specialist may be able to work around the BIOS missing issue and recover the files. Obviously it will be very expensive as it requires highest level of data recovery tech skills.

Not sure

Awesome, thank you!

Sure, though not sure how we can high tech help via KZbin comments 😅

Nice comment. This is free content. What would you be willing to pay for horizontal content?

@@Datarecoveryguru1 I had hoped to watch more regular this content in a format that makes sense on a pc. Not sure what you mean by "willing to pay" and "free content". I invest time to watch your content and i at least got 6 ads delivered while watching this video, not sure what you trying to say here, but this doesnt feel comfortable at all.

@@jammsen-z8y We don't collect money through Ads (AdSense), so we don't make any money. What I am trying to say is that it is weird to complain about free content. Tik Tok and Short KZbin (vertical) format videos receive far more views than (horizontal) 16.9 videos. More views means gelping more people. Also, making 16:9 horizontal holding videos hurts my hand, but I am trying to find a better more comfortable way to hold the device while recording.

I think they are just trying to give you constructive feedback. Landscape filming would be a good idea for future content.

​​@@tomanderson8251Yes, of course, but No. Everybody making such comments are selfish wanting to watch something that is ideal for them. Think when anything that is giving to you for free (e.g. a sample food at the mall with a toothpick, a piece of paper with a promotion instead of an email or text message, a discount only if you go to purchase inside the store vs online order, being able to discard of large garbage but only at the recycling center not on with your weekly trash bins, etc), while it is cool to get, it is not ideal for how the person wants to use them, because you may have an issue with hygiene, having to drive somewhere rather than order online, etc. While it is ok for the person to judge the free content because it is not ideal to them, it is not ok to cast the judgment. Trust me: nobody cares so much to give feedback by going in the comments section to type a sentence. In their heart, they are just inconvenience that they are not getting whatever in the ideal way they are expecting it. It is the same with people leaving good reviews for businesses. Only a small percentage of people organically leave a good review. Most times they do so if they were incentivized by something. But let it be a bad or inconvenient experience with a business, the judgement and hate level to leave a bad review and complain is through the roof.

The drives do spin down when unused, but not sleep like some kind of hibernation mode.

@@Datarecoveryguru1 Copy. And that's when the top green LED light blinks slowly, right?

@@2LukeV There is a self-diagnosis and pricing chart on our website (top middle).

The SSD in the video does NOT have an electronics failure. That's the purpose of the freeze test, more specifically to see of any one component is getting hot in the circuit, presumably showing an electronics failure. But it is not electronics failure on this case in the video. The idea with the video is to show the technique to rule out problems. As far as your SSD goes, yes, many times SSDs with damaged electronics component from power surges or whatever are recoverable. Sometimes not. It depends on the extent of damage, which components specifically are damaged, does the SSD employ hardware encryption preventing working directly with the NAND chips hosting the files, and so on... many unknowns... until we see model, chipset, tests like these, along with tests with advanced equipment to see how the drive behaves when sending factory commands.

@@Datarecoveryguru1 wow, thanks for the insight, but if it's possible, What is the approximate success rate? I mean is it possible to archive 100% data recovered?? It's because my ssd was my main windows os system drive that has a lot of data from specific programs, and i hope i can boot to os with my ssd once it gets fixed, is it possible? Where are you located btw?

Probably now it is no longer the same trivial problem. Something else may be going on, which requires more advanced troubleshooting. Not sure what equipment you have, how technical you are, etc.

@@TheEfX Not sure if I understand the question correctly. But I think the answer is: The PC3000 Portable Pro is the standalone hardware unit. From there, there add-ons for various software (e.g. RAID, SSD) + hardware, such as adapters to use with the unit for various SSD models, SAS drives, etc. The Ultimate package embodies all.the software and hardware add-ons available with the unit. It is best to visit Ace's website and ask them directly.

@@acalat How much what costs? The tool? You can check with Ace Labs with an official quote request (price varies a little depending on country/continent you are in). Either way, unless you will offer data recovery professionally, it is not feasible to purchase. Way too expensive for just a hobby. Or do you mean the price for recovery service? See our pricing g chart on the website under Prices.

You are welcome. It is more than $15K, but it depends what software and hardware add-ons you prefer for it, on your country, etc. For example, the price will be a little lower in not so economically great place vs another. Reach out to

@@DeltaJes-co8yu Well a person would normally use the device as a NAS, as it was built to perform. Once there is a problem with it, data corruption, hard drive failure, etc, in order to perform data recovery, thebhard drive has to be removed and worked with directly, not through NAS interface.

@@soundknight This is software based encryption. It has nothing to do with the PCB. If PCB gets damaged somehow, it needs to be repaired or replaced with proper firmware fix, just like it would be without encryption.

For 2019, the SSD is not removable. To recover the files, the logic board needs to be repaired.

Make sure it is a true data recovery specialist, not a computer/IT repair shop.

It varies throughout the country... Probably from $400.

Diagnosing with a thermal camera, multimeter, etc, yes. But to get it working, it may need component replacement or repair depending on what the problem is.

Some hacking, brute forcing with the computer it came out of, but usually it is not feasible as customers don't want to pay high prices for that king of service.

@@Datarecoveryguru1 Good to know you guys can perform this service 👍

It is an added problem, because of how the encryption technology works. Users expect high speed, therefore just about all encryption designs pre-prepare the storage for encryption. The user just has to activate it in software. Can you image if the encryption engine would encrypt live as the files get sorted in real time. It would be slow as heck. The problem arises when the device fails, hence needing help from a specialist, because the average user won't understand and know how to deal with the pre-encryption design.

SY-PEX40008. Not great for speed if that is what you care for most.

@@michaelhill7774 No need, as SATA is king.

The internal drive may actually fail with other issues. Need a professional diagnosis by a specialist to see what is what.

@@Datarecoveryguru1 Thanks. I tried to set it up as a boot drive for Windows 10, it started installing, found the disk and refused to continue. It is obviously a locked drive problem. If i booted from the disk directly , it asked for a password.

@@bennyandersen742 Installing Windows, which is a write operation, should not interfere with any software related password. The drive is probably defective, hence the Windows installation failing. Perhaps, get a SMART report for starters!

@@Datarecoveryguru1 Well, completely independent of windows the built in software on the hard drive prompts for a password at start up , when no windows installer is mounted anywhere.

Dfl

@@hello56315 There are some adapters, but they are pretty expensive for a one time use, therefore not worth buying. Two options: 1) Buy another MacBook like yours and install your SSD in it. Probably a good option, though obviously it will begin becoming obsolete as it is 7 years old. 2) Hire a data recovery specialist to do it for you for a few hundred dollars.