Hi. Some of the Snoo's internal mesh is a pale yellow at baseline, so there is no way to make it white like the outside mesh. Now that you have clean and white outside mesh, it's probably more prominent/noticeable than before. :)

@@SnoozyMama_SnooCleaning-Repair thanks for the quick response and context! Appreciate you!

Hi, this typically means the Orings need to be changed. We also offer a one hour 1:1 consultation on our website. Here is the link to book www.snoozymama.com/product-page/one-on-one-consultation

The older model Snoo’s don’t have that center lock screw. So there is no need to remove it. After you have disconnected the wires you can just pull up the swivel base.

Hi, this can be caused by a number of things. However, the most common is due to a faulty wire on the safety clips. In this case you will get a message on the app that says “Clips not engaged”. First check to make sure you have a Snoo sac attached to the safety clips, if you still get the message then it’s definitely a faulty wire. Luckily we also have a video on how to repair this and we sell the Snoo Clips Repair Kit on our website. Link in description.

I know, right?! lol Unfortunately the engineers did not think this through.

I think I have the same problem but I wasn’t able to figure out how to open the snoo to expose the motor and bearings. I don’t have the locking screw either and it looks like there’s a chip with wires below the speaker so I’m unable to life the base. Any tips?

@@Monicallme86 I didn't replace the motor bearings, but I did replace all of the o-rings. To get the base, with all of the o-rings, out I had to remove several nuts (~6) from the top which then allowed the screws to drop from the bottom of the Snoo. Then there are ~4 more screws that you have to unscrew from the bottom of the Snoo. For these screws, you'll need a very thin shaft screwdriver. Once all of those screws are removed, the base with the motor and the bearings, will lift out... But be gentle as there are several wires connected to an electrical board that you have to remove one by one. The cable connectors are color coded, so reconnecting them is easy :) Then you can finally remove the screws holding the bearings in and replace their o-rings. This added about 30 minutes to the whole process, but really not too bad.

Hello, unfortunately the Snoo models 2018 and older have that design. We are in the process of making a tutorial on how to repair the older Snoo models. To check the year model of your Snoo simply look under the Snoo next to the barcode you will see a manufacturer date. If you don’t see a date and only see a lot number then it is a 2015 or 2016 Snoo. You can also check the year by looking at the 5th and 6th digit of the serial number. Subscribe to our channel to get notified when we release the new video tutorial!

When will the tutorial for the 2018 models drop? Desperate to try and fix our snoo

@@AlexandraForlenza Honestly, it wasn't too difficult when I did it about 2 months ago. I just followed this guide until I had to replace the o-rings on the bearings. I then unscrewed all of the screws that were visible from the bottom/underside of the Snoo. This then allowed me to lift the entire base piece, but there are 3-4 cables which need to be disconnected from a circuit board (they just unplug). Don't worry too much about this as each cable connector only fits 1 plug, so you can't mix them up :) At that time, you can fully remove the base piece, flip it over and remove the 2 screws that hold each bearing in place. I did not have to replace the bearings in the motor, but the motor is fully accessible at this time so if you have to do that, it shouldn't be difficult. To put it all back together, you just do the reverse, not forgetting to plug those connectors back in when you re-install the base piece. Since I did this fix, our Snoo works perfectly again :)

Unfortunately, there is no way to test it without putting it all back together.

You're welcome 😊

Your welcome! Glad to have helped 😁

Disregard. I found a bearing kit available on your website. Thank you so much for providing this info cause sourcing parts had been a hassle two years ago when I began noticing wear signs on my snoo. Now that my youngest is now a month old I'm glad I can dive into these repairs with alot more ease.

Awesome! We are in the process of creating a tutorial video on how to replace the motor bearings. Subscribe to stay tuned.

Snoos made 2018 and before would require the plate that houses the Orings to be removed as the Orings remove from the bottom.

Your welcome! Loving the positive vibes =)

Are any of the clips broken? If you cannot get them to go in, in rare cases there's 2 tiny plastic prongs that stick out on the bottom on the flat clip... if these have gotten stuck in the clip with the screws then the clip wont go on. You will have to check the clips with the 2 small screws to see if there something stuck in there. The 2 small holes are right below the screw holes. If you see that there is something occluding the hole, then cut the 2 small prongs on the flat clip so they will go in. I hope this helps ! :) Also, if you have damaged the plastic rim on the netting where it pops into the clips, this will also cause the clips not to connect...

I'm curious if you ever figured this out. I'm having the same issue and can't get the last two clips to click in

Hello, I have a video on how to reapply the mesh clips on my KZbin channel.

Hello! Here is the link to order them. www.snoozymama.com/product-page/o-rings-repair-kit

Hello! Here is the link to order them: www.snoozymama.com/product-page/o-rings-repair-kit

Also, here is the link to our website where you can find all of the tools I used. www.snoozymama.com/shop

So glad to hear mother's day was saved! We know how important the Snoo is for all parents out there!

Hello, here is the link to our website where you can find the same tools I use. www.snoozymama.com/shop

You could steam and spot clean both the mattress cover and the mattress pad. But if they are in bad shape ( sometimes they grow mold) I would just buy new ones. They are relatively inexpensive ( $10-mattress, $15- cover) on the happiest baby website . I will provide the links for both since they are hidden on their site. Remember that they are 2 separate items, the waterproof cover & the foam mattress! www.happiestbaby.com/products/replacement-mattress www.happiestbaby.com/products/replacement-waterproof-mattress-cover

Hi @holypop Yes this would mean that the Orings need to be replaced. Anytime your Snoo makes a jerky movement or any kind of weird noise; 9/10 it means that the Orings need replacement. I recommend buying our Orings kit to get the exact size and material specifications. Some people use 4 small Orings they found on the internet but this is not safe to use and you run the risk of further breaking your Snoo. I’ve seen this happen countless times.

Awesome! I love hearing your guys success stories 😁❤️ I wouldn't recommend using the knife as it could scratch up your SNOO. Here is the link to the tools I used. www.snoozymama.com/shop

Awesome! Glad I was able to help 😊 I can see how this can be confusing lol But I was simply trying to explain that you can use a small cup to place all off the 27 screws you are about to remove from underneath the SNOO. Total screws you will remove to complete the job are 27 screws from the bottom and 6 from the top of the base. Hope this helps clarify. Let me know if you need anymore support. We are always here to help 😊

Helppppp the screw won’t catch! What am I doing wrong?

Awesome! 👏 I love hearing your guys success stories 😁 It truly warms my heart knowing that I was able to help 😊❤️

Awesome! We put a lot of work into making this video so it warms my heart to hear that I was able to help others in repairing their Snoo 🥰

Awesome! So glad to hear your amazing comments! It truly warms my heart and is the fuel that keeps me going 🤗❤

Worked great for me! 😊

@ajgillies Sorry to hear about that, I have repaired hundreds of Snoos and this is the method that seems to work the best. Just out of curiosity, did you use the pointy side down or up?

@@YagiSurf-s6x Awesome! Glad it helped 😃

I would have liked the skewers to be included in the kit! I’m in the middle of it and don’t have skewers in the house, so need to stop the project and order some now.

Thank you so much for the feedback. We will look into this 😊

Awesome! We put a lot of work into making this video so it truly warms my heart to hear that it is helping others❤🤗(It's the fuel that keeps me going!) Here is the link to the tools I used. www.snoozymama.com/shop

Im not seeing the blue snap remover on your website

Thank you!😊We have extended our sale through Cyber Monday!