Warning! Within 4 months of light use my FANATEC McLaren wheel cracked at the shifter pivot point and where it mounted to the QR. I was accused of over tightening although I used a torque wrench set at 3nm. FANATEC then replaced the wheel chassis admitting in writing it was a weakness in the wheel. Very soon after my CSL load cell pedal failed. I sent a video before sending the pedal set back as requested. I was required to make a follow up email after not hearing back. FANATEC said they can not fault the pedals asking if I want then sent back which I found a strange thing to ask? Eventually they were returned however within minutes I experienced the same issue which was consistent with magnetic interference from the CSL DD wheel base before the load cell pedal would completely shut down. I was beyond my limits at this point and driven to warn as many potential customers as I could while demanding a replacement. Following the usual delayed response, FANATEC then offered a replacement only if a show proof that they faulty load cell was again on its way back to them. FANATEC’s poor response time drove me to desperation. Keep in mind I have owned this new product for around 6 months when 2 major failures occurred. An electric technician overheard my experience and offered assistance. I was able to demonstrate the issue and within minutes the technician diagnosed a defective voltage regulator attached to the load cell circuit board. The voltage regulator is designed to reduce 5 volts coming from the wheel base or USB down to the required 3.3volts. There was no signal out of the regulator which he replaced. No thanks to FANATEC I am now enjoying my sim racing again while I hold my breath for the next FANATEC failure. Please take my advise and look at the FANATEC’s own forum in regards to all the issues they have and their terrible customer service.
@Bobbarker234552 жыл бұрын
Awesome Fanatec has the most amazing sim racing eco system.