👍 Funny, we shared this video after the client kept turning Eco+ back on insisting “that’s not how it works, they don’t shut your unit off” 🤦‍♂️ We turned it off when we installed the unit, but kept finding it back on.

This could be any number of the items discussed in the part 2 video or in our blog article of the same name.

Hi Jason, shooting in the dark here without knowing more information but I'll try to help. First, I assume you found no propane leak, but recommend you buy a cheap gas leak detector to test, or hire a pro to come inspect ... just in case. Propane gas is heavy so it lingers down low to the ground, if you smelled propane it's worth a thorough investigation. That said, being you said it was working fine prior, my first guess would be you now have some air in the line that needs to be bled. If after you've bled the line, you still have the same issue, follow the steps in the article to clean your thermocouple or thermopile and try to light the pilot again. Prior, there may have been enough heat on it to keep the pilot lit, but if it's dirty or weak it may not relight as you're experiencing. Try holding down the pilot button a little longer too - it may need to warm back up before it generates enough current to stay open.

@tonyc6166 thanks for the kind words and letting us know the video was helpful in making your decision!

@donniedarko979 while it does sound too good to be true, I’ve definitely heard stories from people who had similar experiences. They’re much rarer than the “horror stories” but some people get lucky … right contractor, right home warranty agent, right circumstances. That’s an awesome outcome for sure!

Thanks!

He's an actor, and yes we loved his eyebrow raise - he added that humorous touch. We're good at HVAC but not acting so called in the pros to shoot this commercial. Thanks!