Is there a video

Did you figure this out? I'm trying to do mine and stopped at this point googling it lol

He knows what he’s doing

How is it? Thinking of getting one myself.

@@MrPatto74 highly recommend it . My ice cubes are crystal clear in comparison to using bottled water . I wish I'd gotton one of these systems years ago. My training partner, my brother and also a few of my friends have ordered the same system. They are all impressed

how easy was the installation ?

@@warking4257 depending on where you want to install it, fairly straightforward, I have this unit delivered this past weekend, took a fair amount of frustration (and swearing) to get it installed under our kitchen sink, still something that can be done if you have the needed tools.

Hi Mr Barak. This is strange... please can you check to see if the yellow filter is a resin filter or a remineralising filter? Either way, if you'd like to message [email protected], we can get a replacement mineral filter sent out to you to correct the issue. Thanks

Hi Shikha, please email us at [email protected] with a photo of the tubing inside the filter and we can advise what is the best thing to do. Kind regards, Shaun

Hi Derek. Do you have a pumped or unpumped version? Unfortunately, 10PSI isn't enough pressure for the system to operate.

Hi Simon, providing that the pressure from the outside tap is sufficient and that the unit is not left out in conditions in which the unit could be damaged (freezing weather, etc...) then yes it technically could be hooked up to an outside tap. Our aquatic customers usually hook their aquarium RO systems to their garden taps, and some opt for a booster pump to increase pressure and output.

@@finerfilters all set up I have great pressure and seem to have a fast drip

@@simonsmith7594 Great, glad to hear! You can always email us at [email protected] if you have any further questions or queries. Kind regards, Shaun

Hi Zura, thank you for your question! Yes, this is normal. You will find that the unit takes around 30 minutes to an hour (especially after the first few flushes) to produce a steady flow of water. This is because the process to produce RO water is unfortunately a slow one with a lower GPD membrane. This is why we include a storage tank with all of our units which will automatically fill up when water is dispensed from the unit, ensuring it is topped up at all times so that you have water on demand. You'll hopefully have found that you should be getting a constant stream of water when you turn on the tap now due to the tank having time to fill overnight. Kind regards, Shaun

Thanks for your comment Duff! I'm glad you found the video helpful :-).

Hi Duke, the drill bit used in the installation part of the video was indeed slightly larger than the 1/2" bit we displayed in the beginning. This was because the particular drill bit we had at the start was a wooden drill bit and not suitable for metal. However, as long as the base plate and bottom plate secure over the drilled hole then the tap will stay in place. Hope this helps! Thanks, Shaun

Hi, thank you for your question! We advise you to flush the system around once per month for 2-3 minutes by opening the flush valve on the drain line, but especially when changing the filters. When you change your filters, always be sure to flush your pre and post-filters WITHOUT the membrane installed. If you flush your fresh pre-filters and the membrane is still installed, then loose media which is initially washed off the pre-filters can travel into the membrane housing and block up your membrane - which will cause problems. You should flush the system through first without the membrane, then do the same after installing the membrane, and then opening the flush valve for 5 minutes. Be sure to close the flush valve after every flush to create the backlog of pressure required for the RO filtration process to take place! Many thanks, Shaun :-)

@@finerfilters sorry to bother, one more question. Tank was full for the first time so next step was to open tap and let water pour out but how do I know that tank is empty? ( except weight) as water keep coming out of tap? Thank you

@@DaliborKasicky Hi, the tank has a 6.5-litre capacity, so you can either measure this with a jug or other measuring means. You should see a decrease in pressure when the tank is empty also when the water is flowing. Another way to check would be to simply lift the tank up before you empty it and when you think it may be empty. If it is considerably lighter than when you started to empty it then it means the water has gone. Many thanks, Shaun

Thank you for your comment Debra :-)! I'm glad it helped you. Kind regards, Shaun

Hello sir, if you are continuing to experience issues producing water then I advise you contact our customer service team - [email protected]. They will be able to troubleshoot and assist you to get your system up and running correctly. Thanks, Shaun

Bonjour, Veuillez envoyer un e-mail à [email protected] et demander les instructions. Nous pouvons vous envoyer la copie numérique dans laquelle vous pouvez utiliser google translate pour traduire au fur et à mesure? Espérons que cela aide. Merci beaucoup, Shaun