Please reach out by e-mail to [email protected].

Please reach out by e-mail to [email protected].

Hi, Is it normal that the PushTracker mobile app now only shows the option to update the software, and the journey statistics and login options have disappeared?

@@RobeNoire-fb5ir i did it with my samsung watch and after a lot of aptemps i finally make it work but only with the watch

Please reach out by e-mail to [email protected].

You can find all the information and videos on the new TiLite X and Z here: hub.permobil.com/tilite

Who is your primary service provider?

Please reach out by e-mail to [email protected].

Who is your primary service provider?

Sorry for the delayed response. If you are located in the USA or Canada, please send an e-mail to [email protected]. If you are internationally located, please e-mail [email protected] so we can connect you to the approriate team members to assist you.

@theparagamer10 i wonder why its so much more expensive here [$64k CAD]

@theparagamer10 yeah it's totally ridiculous I don't understand the price difference

@theparagamer10 well it sounds like a good investment. I've been fundraising to get the MVS which is like the M5 with standing function. I haven't stood up since my accident 16 years ago. Yeah I've had health issues too and I think having the standing function will help in the long run. I hope you end up getting your chair and it works out for you

@theparagamer10 that sounds awesome I wish the best for you

For pricing you'll have to reached out to your primary service provider/local dealer.

We're not aware of the particular situation you're referring to as we operate globally, but if you'd like to e-mail [email protected] so we can find out some more information, please do! Most ROHO cushion come with patches to fix holes (check out this blog: bit.ly/4fGVQHd).

I think they quit doing it. My app doesn't work on my watch anymore and I tried to pair my smartdrive and it didn't work. Deleted the app to re-download it and I can't find it anymore. I'm royally pissed off about it.

Have you managed to find it?

Please reach out by e-mail to [email protected].

It depends on what features are included when the chair is fitted and ordered. Ranges are 17.5", 18.5", 19.5"

We still offer the more customizable TiLite Aero T that maintains all of the features you might be looking for.

Contact your primary service provider for immediate assistance. If you are located in the USA, you can reach out to our customer experience team at 1-800-736-0925 or via our website at hub.permobil.com/support at any time. If you are international, you can send an e-mail to [email protected] who may be able to assist you further.

Sorry!

I will soon have my first Permobil, a M3. Look forward to the new M3.

Please reach out by e-mail to [email protected].

If you are located in the USA, you can reach out to our customer experience team at 1-800-736-0925 or via our website at hub.permobil.com/support at any time. If you are international, you can send an e-mail to [email protected] who may be able to assist you further.

Top speed is 5 MPH

It can support users up to 331 lbs.

@@PermobilCorporation Cool... I hope to get one soon. Not that i weight 300 lbs praise the Lord...

It depends on the user. Always check to ensure you have the right amount of air and adjust as needed.

Thanks for commenting! We'll pass your feedback on to our Research & Development department!

@@PermobilCorporation I asked a question and I expect a reply to the question instead of being ignored. That’s the main problem with Permobil their communication and feedback system is whack. And that’s why all their wheelchairs are horrible. Every person I talk to that’s in a Permobil hates it and can’t wait to get there next wheelchair. So go ahead and thank me for this just like you do every single comment that people make about your company which of course is automated which means nobody ever reads this stuff. I can’t wait for you guys to go bankrupt.

@@spaceminers Hi! I'm sorry you feel that way. Most of the comments we post are written by fantastic people that work in our extensive social media team. My name is Patrik, the head of Group Social Media at Permobil, and a powerchair user myself. Nice to meet you! A few of our comments are indeed automated, and that could be for a multitude of reasons. To answer your question, the controller modules are water proof tested for rain and light water exposure such as splashes. More severe water exposure is a greater challenge to insulate against effectively, but this something we are constantly working on improving further. I hope this answers your question. Regards, Patrik.

@@PermobilCorporation no it doesn’t because I looked at the main controller myself and whether intentional or just by plain ignorance the cables feed in to the top of the box the lid on the top of the box is wide open and has no weatherproofing whatsoever water follows the cables straight into the top of the box bypassing all the waterproofing of the cables and connectors. If this box was upside down the cables would have to have a slight loop and this is where the water would drip off instead of dripping into the box. Your company needs to issue a recall and take care of it themselves instead of forcing me and my insurance company to cover the cost. It’s not my fault you guys don’t know how to design stuff waterproof. I’ve seen plenty of various brand wheelchair controllers modules joysticks cables yada yada yada Everything is super weather proof and waterproof except for yours! I would like to know your yearly sales and profit off replacement parts alone. It would be wise of your company to issue the recall. By not issuing a recall and not handling the situation and not being a responsible organization You are cheating your customers. And it’s not how I feel it’s the law. And there’s plenty of places I can contact and complain about this. You should be happy that I found a flaw in your company should fix it for free at least for me and anyone else that finds it until you can do a recall. I was drowning this chair and water it was the very first time I cleaned it. I’ve had two electric wheelchairs before my Permobil add never ever ever had a problem washing them or traversing through the rain. I also highly suggest that instead of the technician at national seating and mobility repairing it back to the way it was I would like it 100% completely waterproof main controller before it sent back to me.

@ you didn’t answer my question in fact he gave me false information. I know for a fact because I’ve been a technician all my life and I’m not an idiot. Upon very easy inspection after pulling off the plastic cover we noticed that the water trickled down the cables following the cables all the way into the power control unit! The power control unit has about a half inch open border around the connector that the plug plugs into. So the water bypassed all of your insulation and landed straight on the controller board zapping it out. So don’t tell me that this is at all any kind of waterproof when there’s absolutely zero weatherstripping or sealant on this box. However all you guys had to do was turn the box upside down so the water would drip off of the cable where it makes a loop at the bottom. Impossible for the water to crawl up to the end of the cable end up inside the box even without insulation. No turning the box upside down makes it vulnerable to water splashing from underneath. I feel this needs to be considered a recall and y’all guys need to take care of it not me. I’m facing a $500 repair bill because of your problems, not mine. And if y’all don’t take care of it I’m taking you guys to court and suing for much much more than $500. So what do you want to do about it? Who do I need to contact at Permobil to have you guys flip the bill on this? Or do I just need to contact my lawyer because I feel I’m just gonna get passed around in circles and y’all aren’t gonna do a damn thing. I doubt very seriously you’re going to even reply to this text adequately.

We're so happy to hear!

Please reach out by e-mail to [email protected].

Please reach out by e-mail to [email protected].

You can find instructions on page 136 and 137: shermanoaksmedical.s3.us-west-1.amazonaws.com/137c631fe2234829a931b9183e4280a7/m5-corpus-owners-manual.pdf Additionally, if you are located in the USA, you can also reach out to our customer experience team at 1-800-736-0925 or via our website at hub.permobil.com/support at any time. If you are international, you can send an e-mail to [email protected] who may be able to assist you further.

Please reach out by e-mail to [email protected].

If you are located in the USA, we have lots of resources on our webpage to assist with funding, including justifications documents for specific equipment and/or features which can help your clinician when submitting forms and requests (bit.ly/3trtnmn). There is also this document on alternate funding: bit.ly/3hgxAmw. You can also contact the Permobil Foundation here: www.permobilfoundation.org/requests/. Your local sales rep can also provide you with relevant information - find the one closest to you here; hub.permobil.com/sales-locator. This blog may also be helpful: bit.ly/456yc2P. If you are international, please send an e-mail to [email protected] who may be able to assist you further.

On new models, yes.

Please reach out by e-mail to [email protected].

Hi! The SwitchControl and the watch are two separate ways of controlling your SmartDrive. Neither are dependant on the other, and they can not be used simultaneously or synced. I hope this helps! //Patrik

ActiveReach is a function that would have to be included with the seating functions on a power wheelchair at time of purchase. Do you currently have that function?

Please reach out by e-mail to [email protected].

Hi Michael, As always thank you so much for sharing your experiences with Permobil. Our customer experience, product quality, and most importantly product safety, are critically important to everyone at Permobil. If you are located in North America, can you please send an e-mail to [email protected] so I can get more information and make sure that the appropriate team members are involved to help understand and resolve your issues. Please don’t ever hesitate to reach out to our customer experience team at 1-800-736-0925 or via our website at hub.permobil.com/support. If you are international, please send an e-mail to [email protected] who may be able to assist you further. A puncture in the ROHO part of a backrest should not impact the rest of the chair. We have lots of backrest options, including ones that do not have ROHO parts. A new wheelchair would not be needed because of that reason.