Hey there, oh goodness, there are a few things you could try to get that up and running, but if these don't work please reach out to support team and they'll dig into this for you. Okay onto our suggestions for now, you may need to link the patients existing physitrack accounts instead of creating a new one if they already have them. You'll want to head to the patient profile and then under the physitrak tab select their profile from the "suggested patient profiles". Another possibility is that you'll want to double check that your staff member is added to the integration too for it to work. If you need a hand with any of this please reach out to us and we can walkthrough these together. <3

@janerunsclinics that's lovely thanks, will try that. It's all brand new clinic and patients so just trying to navigate around it all. Thanks again from 🏴󠁧󠁢󠁷󠁬󠁳󠁿