Thanks again for sharing your story bro! Very inspiring!
@jbjab997 ай бұрын
do you need a special kind of phone to use the 8x8 app to work on a regular phone. I want to use it so I can use my Poly headset that only works on phones?
@JahmalAbbott7 ай бұрын
The app works in conjunction with a phone registered to the 8x8 cloud so it’s special in that instance. There might be a way to use your headset with the computer with an adapter or with Bluetooth if it supports it.
@jbjab997 ай бұрын
@@JahmalAbbott yeah i want to use a Plantronics headset that has bluetooth.
@JahmalAbbott7 ай бұрын
Great that should work. It should be a matter of pairing up the headset with the computer / laptop. Once that’s done the app should detect this as a new device to use.
@jbjab997 ай бұрын
@@JahmalAbbott thanks.
@ArmandoR-yo7ub9 ай бұрын
Hi @Jahmal Abbott, you know if is posible progam 8x8 for make automatic calls and if the costumer have interest in tramsfer to a correct sales rep?
@JahmalAbbott9 ай бұрын
Thanks for the comment. There is an auto dialer feature through the contact center solution. More info here: www.8x8.com/products/contact-center/dialer. Are you currently using 8x8 and/or doing research on what’s available?
@ArmandoR-yo7ub9 ай бұрын
Yes, we are currently using 8x8 for our sales team, and we are exploring options to enhance our communication capabilities. Specifically, we are interested in implementing an automatic dialer that can reach out to our clients, providing them with the option to connect with a sales agent if they are interested in our products. This feature would streamline our outreach efforts and improve the overall customer experience. We would appreciate any insights or recommendations you may have regarding this functionality within the 8x8 platform or any other solutions you might suggest.@@JahmalAbbott
@audreybradley78879 ай бұрын
Thanks so much, Jahmal! It was wonderful to be interviewed.
@JahmalAbbott9 ай бұрын
Thanks for sharing your story!
@miloaskic713110 ай бұрын
Can you help me to start Highlight to Dial shortcut on my desktop?
@JahmalAbbott10 ай бұрын
Elaborate further on this please? Is it not working or something else?
@ladylotrice11 ай бұрын
Heck I don’t even know how to begin with this one. AI is just everywhere.
@JahmalAbbott11 ай бұрын
It's been around for a while but showing no signs of slowing down given how it's changing the world.
@ladylotrice11 ай бұрын
@@JahmalAbbott AI can still be a scary thing when not used in a positive way. I know I keep saying I’m going to look more into it, but I will because I need to know if it’s beneficial for me 😊
@JahmalAbbott11 ай бұрын
It’s definitely scary when things fall into the wrong hands. There’s always someone who will misuse an innovation for bad but the again that is human behavior since the beginning of time. You’ll be surprised to find how much more you’ll be able to get done through AI. It’s main focus today is to function as a compliment to humans. That’s why we’re hearing products like “co-pilot” and “companion”. Some software companies have fully automated the mundane tasks that require precision so people can focus on more important activities. I would encourage anyone to try these tools out to see what they like and how it can be incorporated into their workflow. A lot of people are surprised by the gains achieved by using AI.
@marylgeorge70211 ай бұрын
Great job Jahmal and Jebron! I am proud of both of you God-fearing young men! God has some great things in store for each of you🙏🏾🙏🏾🙏🏾♥️
@JahmalAbbott11 ай бұрын
Thank you so much Mary!
@ladylotrice Жыл бұрын
That was a very good interview and it was really good learning more about Jebron. He’s a great guy 😊
@JahmalAbbott11 ай бұрын
Thanks for checking it out 🙏🏾
@martyh4777 Жыл бұрын
Well, I had a different experience. All too often private broadband providers milk the consumer but provide poor quality service. City providers, while often a little cheaper, long term do the same. I finally had enough and bought a SIM card router and started using an unlimited data plan to power my WiFi (via WiFi extenders throughout the house or take the device into my motorhome) for $20 per month ($23 incl. Tax). No more Internet cable, no more TV cable bills, etc. anymore ....... just $23 per month.
@JahmalAbbott Жыл бұрын
I appreciate your response about your experience. Yes it really all depends on what’s available in your city. The experience is even worse in rural areas where there’s only one option in town. Wireless as an alternative to fixed broadband is a great choice as long as the provider doesn’t have restrictions with data usage. I’ve worked with many customers where cell coverage is poor and fiber is out of reach leaving them with few options to consider. The point with this Short is understanding that providers have more incentives to improve connectivity which should be better for consumers. Mileage will always vary depending upon the given provider and their ability to take care of user base.
@jebronthompson636 Жыл бұрын
This is 🔥🔥🔥 Thanks for letting me jump in 🙏🏾
@JahmalAbbott Жыл бұрын
Thanks for sharing your story! 👊🏾
@TheeJAgency Жыл бұрын
Thank you again for the opportunity, Jahmal! God bless, be well
@JahmalAbbott Жыл бұрын
Thanks for sharing your story! Michael is an amazing and intelligent man. Really enjoyed the convo with him.
@rachellee5818 Жыл бұрын
Food for thought!
@JahmalAbbott Жыл бұрын
Lots to chew on! 🍖
@varunsharma3144 Жыл бұрын
*I was given an 8x8 dialer by my client.I altered the security code for it.I'm now curious as to whether he could listen to my call without alerting me* *Additionally, I've received an extension number.His extension number is 1005 but mine is 1000 please assist*
@mrcartoonhub2023 Жыл бұрын
I have audio problem on mobile and desktop too during call any one help plss
@JahmalAbbott Жыл бұрын
What type of audio problem?
@mrcartoonhub2023 Жыл бұрын
@@JahmalAbbott when I called no voice on headphones also not on speaker..I checked settings from my mobile all are ok
@JahmalAbbott Жыл бұрын
Thanks for the info. There may be several variables involved. I go deeper into the possibilities in this answer below from my Quora post. I would try using another mobile / desktop device (if possible) using the same set of headphones to see how that works. Another suggestion is to uninstall and reinstall the app to see if that makes a difference. The idea here is to see where the failure is occurring and work your way back to the final source of the trouble. www.quora.com/What-is-the-best-way-of-making-my-voice-louder-to-deal-with-faintness-on-VOIP-calls-without-having-to-shout/answer/Jahmal-Abbott?ch=17&oid=233309184&share=878cba70&srid=RoqN&target_type=answer
@francist8907 Жыл бұрын
How do you have this feature?
@JahmalAbbott Жыл бұрын
Analytics is available with an X4 license and above. Here’s the steps to enable this: support.8x8.com/cloud-phone-service/voice/admin-console/setup/users/how-to-enable-extensions-for-virtual-office-analytics
@jxsonable Жыл бұрын
Just watched video on 8x8. It was excellent. Can you tell me how to delete a recorded meeting that was saved to 8x8 (not Dropbox).
@JahmalAbbott Жыл бұрын
Thanks for the feedback! Here’s instructions on deleting recorded meetings: support.8x8.com/cloud-phone-service/meetings/work-meetings/How_to_delete_8x8_Video_Meetings_recording%3F#
@witty_net Жыл бұрын
excellent! 100 stars!!!
@StrongerThanBigfoot Жыл бұрын
It’s all a scam
@JahmalAbbott Жыл бұрын
There’s definitely some questionable actions that need explaining. Especially when deposits on this scale vanish.
@randyclay97632 жыл бұрын
Can the 8x8x status page be accessed via API calls? i would love to get the Current Status and several of the Service Status via curl and some json output.
@JahmalAbbott2 жыл бұрын
Good question Randy. I would reach out to 8x8 to see if it’s possible. My brief knowledge base look up didn’t show relevant results for me but they do have developers that should be able to answer your question. Second thing to point out is the status page is handled by Statuscast which has a dedicated API reference guide can be found here support.statuscast.com/reference/introduction. Hopefully between these two resources you’ll be able to get an answer.
@nicolecallaham79792 жыл бұрын
Hello Jamal, is there away to delete inappropriate photos that someone sent?
@JahmalAbbott2 жыл бұрын
There used to be a way to delete messages but it looks like that feature has been taken away. One idea is to hide the message so it’s not visible. Besides that, we don’t have a way to delete this 😕 Sounds like a feature request for 8x8 to reconsider.
@HOKING-ef8dj2 жыл бұрын
Hey Jahmal, great channel ! You're 8x8 videos are especially helpful. Do you think that 8x8 is a better cloud based phone solution than Google Voice ?
@JahmalAbbott2 жыл бұрын
Thanks for the feedback! I really appreciate it 😃 I can give you a subjective answer but that doesn’t really help. The one thing to consider with 8x8 vs Google Voice is how it fits within your environment. If you’re deep into the Google ecosystem and want an integrated experience, then you may be better off with GV. If you’re looking for global support for numbers in several different countries, integration with Microsoft Teams and a feature packed contact center, than 8x8 is a better fit. While I’m only familiar with the consumer version of GV, it wasn’t a great experience even as a long time user. The business version I hear is much better and offers more functionality but it’s not a platform I’ve had first had experience. My experience overall with 8x8 has been solid. There’s a few things to watch out for and you’ll need to be comfortable being hands on when issues arise or have a partner to step in. Looking out for 8x8 customers is one of the reasons for the channel and I hope to provide more content in the future. If there’s anything else I can answer for you let me know.
@cheks61102 жыл бұрын
Please if I have a number in Canada - are the calls free to canada?
@JahmalAbbott2 жыл бұрын
For domestic calls within Canada they are free for 8x8 users. Also depending on the license, there’s unlimited calling to specific countries. More details can be found here: support.8x8.com/cloud-phone-service/voice/admin-console/setup/licenses/Calling_Countries_for_X-Series_Licences www.8x8.com/blog/8x8-in-canada
@rachellee58182 жыл бұрын
Do you know if Nevada has funds available to grow broadband access in rural areas?
@JahmalAbbott2 жыл бұрын
Great question. Nevada has funds available for improving broadband across the state, especially in rural communities. This article sums up best what’s been done to secure funding. thenevadaindependent.com/article/lawmakers-ok-600-million-in-american-rescue-plan-spending Sounds like the next step is getting the providers in place to get the work done.
@tapees41612 жыл бұрын
Thanks so much, you made everything clear & helpful Earned a sub!😀😀
@JahmalAbbott2 жыл бұрын
You’re welcome! Glad it helped! 😃
@ameralic12392 жыл бұрын
Hey Jahmal, great videos ! You seem like an expert in 8x8. Do you know if they allow or if there is a way to send a blast SMS to my contacts or announcements where I can send a SMS to all my contacts who are contractors at like 9am asking hey are you ready to work today and where are you located at?
@JahmalAbbott2 жыл бұрын
Thanks Amer! One thing to mention quickly is that group SMS is not supported through the 8x8 Work app at this time. There’s a separate function for sending bulk messages using their SMS API. The specific app you may be interested in is called 8x8 SMS Engage which allows surveys to be included. For instance, once a SMS is sent out to contractors, they click a link to update their work availability for the day using preset selections. If you’re tech savvy or have access to a developer, the SMS API can be integrated into your business workflow accordingly. Here’s a few links that describe this further. Hope this helps! 8x8 SMS Engage video - kzbin.info/www/bejne/bKLGgIOdjcShm7M 8x8 SMS Engage info - www.8x8.com/products/apis/sms-engage 8x8 SMS API general info - www.8x8.com/products/apis/sms
@ameralic12392 жыл бұрын
@@JahmalAbbott I saw that zapier has a SMS action for 8x8 so i think i should be able to do a 'blast' like that way using a google sheets. Beats copying and pasting and individually sending them.
@JahmalAbbott2 жыл бұрын
Yes! 3rd party integrations are another option. Whatever it takes to get the job done easily 💯
@HEC457132 жыл бұрын
Thank You !!!!
@JahmalAbbott2 жыл бұрын
Thanks for checking this out! 👊🏾
@MoreCowbell882 жыл бұрын
Can you add a person/number that is not a part of the organization to a private group? If so, could you please tell me how??
@JahmalAbbott2 жыл бұрын
Check out the Sameroom integration. 8x8 acquired this company which connects to external chat apps like Slack. Here’s a couple of links to reference for more info: investors.8x8.com/press-releases/press-release-details/2017/8x8-Acquires-Sameroom-to-Provide-Companies-with-Interoperability-across-Disparate-Team-Collaboration-Services/default.aspx support.8x8.com/Sameroom/8x8_Team_Messaging%3A_How_to_Request_Access_to_Sameroom support.8x8.com/Sameroom/Sameroom%3A_Chat_Service_Limitations_and_Known_Issues
@fredvaladez35422 жыл бұрын
The English and sentence structure on this recording are so terrible, it is hard to imagine this voicemail fooling anyone.
@JahmalAbbott2 жыл бұрын
Scammers are willing to try. My concern is for the people who will actually follow through with the message. Awareness of what’s out there helps us all in the end.
@tommcgrath24962 жыл бұрын
Ironic that the first 3 numbers given are 419 ...................... The number "419" refers to the section of the Nigerian Criminal Code dealing with fraud.
@JahmalAbbott2 жыл бұрын
Very interesting, had no idea about that!
@tommcgrath24962 жыл бұрын
@@JahmalAbbott Yeah, look it up on wikipedia, interesting scam info.
@elainedavid94002 жыл бұрын
Hi, very informative videos! I have a question, do you have an idea how can i assign the phone number to a certain user?
@JahmalAbbott2 жыл бұрын
Thanks for the feedback Elaine! You’ll want to edit the user profile for the person needing this number. Once you do this, look for the section titled “Voice basic settings”. From here you’ll see the current number assigned to this user (if already present), remove it and then assign the number available. Keep in mind that numbers are assigned on a per user basis so if the number you want is in use, it needs to be removed from a user before giving to someone else. This video shows the user account creation process and you’ll find the section for Voice basic settings at the 2:30 mark. kzbin.info/www/bejne/nV66qqWJm9Foeqs Let me know if you have any other questions!
@evelynmartineau62552 жыл бұрын
When you want to transfer a call to someone else, internal or external, can it be a consultative transfer or just a blind transfer?
@merbac2 жыл бұрын
I do not want to step on Jahmal's toes, but you can do either a warm or blind transfer.
@JahmalAbbott2 жыл бұрын
@@merbac thanks for chiming in! No toes stepped on!
@JahmalAbbott2 жыл бұрын
Features that you expect from a traditional phone system, such as transfer, are supported. Good question and thanks for asking.
Do you know if you can see multiple pages in the viewer for incoming faxes?
@JahmalAbbott3 жыл бұрын
Great question. Just tested this and you can see multiple pages from the viewer. You'll see two indications of this: 1. On the sent and received items on the left side of the desktop app, you'll see the number of incoming pages. For instance if it's 3 pages, the log will show "Received 3/3 pages". 2. When viewing the contents of the fax, a single page will appear with an option for "Prev" or "Next" page arrows. In the scenario of 3 pages, you'll be able to click Next until all 3 pages are viewed. Also keep in mind that faxes do expire after 60 days once in the app but can be downloaded for permanent storage directly to your device.
@r0bertfrank3 жыл бұрын
awesome walkthrough, feeling ready to use this program now ! thanks!!
@JahmalAbbott3 жыл бұрын
Thanks for checking it out! Reach out if there’s anything else you like to see or to get a better feel for.
@949surferdude3 жыл бұрын
Great video well made! We're looking to migrate for a company with offices all over the US. Is the 8x8 cloud architecture based on a single cluster or multi clusters for failover?
@JahmalAbbott3 жыл бұрын
Thanks for checking it out! They have a distributed platform across the globe. 16 data centers and also using microservices to eliminate a single point of failure. 8x8 has also recently introduced a 99.999% financially backed SLA. Here’s some additional links for more information: investors.8x8.com/press-releases/press-release-details/2021/8x8-XCaaS-Sets-New-Industry-Standard-for-Reliability-Delivers-First-Financially-Backed-Platform-wide-99.999-Global-SLA-Across-Both-UCaaS-and-CCaaS/default.aspx www.8x8.com/why-8x8/reliability www.uctoday.com/unified-communications/ucaas/special-report-behind-the-x-with-8x8/
@bangaruamulyaammu94063 жыл бұрын
Hi jahmal, i am using 8*8 work in laptop i am getting a problem unable to connect to phone service in laptop what should i do
@JahmalAbbott3 жыл бұрын
Thanks for the question. You'll want to try a few things to figure out if it's a problem with your laptop, connection to the Internet or issue with the app itself. 1. Try using 8x8 Work on a colleagues laptop or another laptop all together to see if you can login with your credentials. If that works, then we know it's something specific to the laptop itself. 2. Login to 8x8 Work for Web on the affected laptop, work-beta.8x8.com/, to see if it's allowing connections to the 8x8 network (I did a video on the steps to do this kzbin.info/www/bejne/pou1nXt3jKh-osU). 3. Finally try another Internet connection. If you're on a corporate network, it's possible that access to the ports for this app are blocked. If that's the case, then you'll contact your IT staff for assistance. Basically if your on another Internet connection outside of work and this works fine, then that corporate connection might be the culprit. Those are a few ideas to work through. Hope this helps!
That's correct. At the time of this recording, this app was free to use. They've since then moved to a subscription. Another way to test drive this is using Jitsi Meet which is what 8x8 Video Meetings is built off of.
@alaanaji79033 жыл бұрын
@@JahmalAbbott First, please add the Arabic language to the application. How would you like to pay money for an application that does not support our language?
@JahmalAbbott3 жыл бұрын
@@alaanaji7903 makes sense. I've reached out to 8x8 for clarification since I read two different cases on language support. One mentions the app takes on the language of the OS while another shows a list of supported languages. Once I hear back I'll update this thread.
@alaanaji79033 жыл бұрын
@@JahmalAbbott You are wonderful.🌹🌹 Thank you for your understanding and your response. The Arabic language is always oppressed. Unfortunately, no one supports it even though the number of its speakers reaches 400 million people.
@JahmalAbbott3 жыл бұрын
TIMESTAMPS: 0:00 - Introduction 0:15 - 8x8 Q3 Update: New CEO Dave Sipes 1:25 - 8x8 named a leader in Gartner Magic Quadrant for UCaaS (9th time) and Challenger in CCaaS Magic Quadrant (6th time) 2:17 - Tech areas of focus introduction 3:26 - CCaaS + UCaaS update 6:20 - 8x8 Voice for Microsoft Teams new features and update 9:03 - CPaaS update 10:20 - Final thoughts on the future of cloud communications
@Ali_Alshehhi3 жыл бұрын
I have a problem when signing up a new account, its says " We could not verify your SSO account. Please contact your 8x8 administrator. "
@JahmalAbbott3 жыл бұрын
Thanks for the feedback. The SSO page is used for existing 8x8 users to login. If you're having trouble logging in, then reach out to your 8x8 admin for assistance. New account sign ups require assistance from an 8x8 Partner or directly with 8x8.
@JahmalAbbott3 жыл бұрын
TIMESTAMPS: 0:00 - Introduction 0:59 - Send a new message / Receive a message 1:09 - 1-1 messages overview 6:45 - Adding attachments to messages 7:19 - Edit a message 8:08 - Message history 9:12 - Unified number for messaging 9:50 - Rooms overview 10:19 - Private rooms 10:39 - Public rooms
@ladylotrice3 жыл бұрын
Hey Jahmal, thank you for the tutorial. I am utilizing 8X8 a little more each day and this video was a great guide and it showed me a couple of more things that I was not aware of. Thanks again!
@JahmalAbbott3 жыл бұрын
You're welcome and thanks for checking this out!
@JahmalAbbott3 жыл бұрын
TIMESTAMPS: 0:00 - Introduction 0:09 - Calls Function Overview 0:52 - 3 Methods for Making Calls 1:10 - Placing Calls 2:01 - Receiving Calls 2:23 - Flipping calls between desktop app and deskphone 2:58 - Missed Calls 4:14 - Check Voicemail Messages 4:59 - Status Indicators 5:40 - Calling Using Mode
@ladylotrice3 жыл бұрын
This worked out just perfect! Now that I have the hang of it, I can fax with confidence lol .Thanks for all your help.
@JahmalAbbott3 жыл бұрын
Thanks for the feedback! Glad it worked out ☺
@villarrealnicholas3 жыл бұрын
Great content and clarity of the info.
@JahmalAbbott3 жыл бұрын
Thanks for watching and for the feedback!
@JahmalAbbott3 жыл бұрын
TIMESTAMPS: 0:00 - Introduction 0:08 - Verifying Existing Phone Number Licenses in the Admin Console 0:52 - Ordering an Additional Local Number through My 8x8 Support Portal 2:03 - Confirm Additional Local Number License Increase in the Admin Console 2:28 - Initial Steps to Port Phone Number to the 8x8 cloud phone system 3:59 - Select Numbers to Port 5:24 - Choose Preferred Porting Date 6:21 - Letter of Authorization Review 7:41 - Email Confirmation for Port Number Request 8:34 - Email Confirming Number Port is Complete 8:54 - Verify Phone Number Port in Admin Console
@JahmalAbbott3 жыл бұрын
TIMESTAMPS: 0:00 - Introduction 0:48 - 8x8 Q2 Update 2:04 - 8x8 Voice for Microsoft Teams Adoption 3:07 - Communication Platform as a Service (CPaaS) / Jitsi as a Service Discussion (JaaS) 4:45 - Efforts to Help Small Businesses Cloud Communications via E-commerce (8x8 Express and Meet Pro) 6:08 - Final Thoughts, Cloud Communications Market Penetration