Thanks for your feedback! 🙏🏾

You’re welcome! Thanks for commenting 🙏🏾

Amen​@@JahmalAbbott

Much appreciated!

Thanks again for sharing your story bro! Very inspiring!

The app works in conjunction with a phone registered to the 8x8 cloud so it’s special in that instance. There might be a way to use your headset with the computer with an adapter or with Bluetooth if it supports it.

@@JahmalAbbott yeah i want to use a Plantronics headset that has bluetooth.

Great that should work. It should be a matter of pairing up the headset with the computer / laptop. Once that’s done the app should detect this as a new device to use.

@@JahmalAbbott thanks.

Thanks for the comment. There is an auto dialer feature through the contact center solution. More info here: www.8x8.com/products/contact-center/dialer. Are you currently using 8x8 and/or doing research on what’s available?

Yes, we are currently using 8x8 for our sales team, and we are exploring options to enhance our communication capabilities. Specifically, we are interested in implementing an automatic dialer that can reach out to our clients, providing them with the option to connect with a sales agent if they are interested in our products. This feature would streamline our outreach efforts and improve the overall customer experience. We would appreciate any insights or recommendations you may have regarding this functionality within the 8x8 platform or any other solutions you might suggest.@@JahmalAbbott

Thanks for sharing your story!

Elaborate further on this please? Is it not working or something else?

It's been around for a while but showing no signs of slowing down given how it's changing the world.

@@JahmalAbbott AI can still be a scary thing when not used in a positive way. I know I keep saying I’m going to look more into it, but I will because I need to know if it’s beneficial for me 😊

It’s definitely scary when things fall into the wrong hands. There’s always someone who will misuse an innovation for bad but the again that is human behavior since the beginning of time. You’ll be surprised to find how much more you’ll be able to get done through AI. It’s main focus today is to function as a compliment to humans. That’s why we’re hearing products like “co-pilot” and “companion”. Some software companies have fully automated the mundane tasks that require precision so people can focus on more important activities. I would encourage anyone to try these tools out to see what they like and how it can be incorporated into their workflow. A lot of people are surprised by the gains achieved by using AI.

Thank you so much Mary!

Thanks for checking it out 🙏🏾

I appreciate your response about your experience. Yes it really all depends on what’s available in your city. The experience is even worse in rural areas where there’s only one option in town. Wireless as an alternative to fixed broadband is a great choice as long as the provider doesn’t have restrictions with data usage. I’ve worked with many customers where cell coverage is poor and fiber is out of reach leaving them with few options to consider. The point with this Short is understanding that providers have more incentives to improve connectivity which should be better for consumers. Mileage will always vary depending upon the given provider and their ability to take care of user base.

Thanks for sharing your story! 👊🏾

Thanks for sharing your story! Michael is an amazing and intelligent man. Really enjoyed the convo with him.

Lots to chew on! 🍖

What type of audio problem?

@@JahmalAbbott when I called no voice on headphones also not on speaker..I checked settings from my mobile all are ok

Thanks for the info. There may be several variables involved. I go deeper into the possibilities in this answer below from my Quora post. I would try using another mobile / desktop device (if possible) using the same set of headphones to see how that works. Another suggestion is to uninstall and reinstall the app to see if that makes a difference. The idea here is to see where the failure is occurring and work your way back to the final source of the trouble. www.quora.com/What-is-the-best-way-of-making-my-voice-louder-to-deal-with-faintness-on-VOIP-calls-without-having-to-shout/answer/Jahmal-Abbott?ch=17&oid=233309184&share=878cba70&srid=RoqN&target_type=answer

Analytics is available with an X4 license and above. Here’s the steps to enable this: support.8x8.com/cloud-phone-service/voice/admin-console/setup/users/how-to-enable-extensions-for-virtual-office-analytics

Thanks for the feedback! Here’s instructions on deleting recorded meetings: support.8x8.com/cloud-phone-service/meetings/work-meetings/How_to_delete_8x8_Video_Meetings_recording%3F#

There’s definitely some questionable actions that need explaining. Especially when deposits on this scale vanish.

Good question Randy. I would reach out to 8x8 to see if it’s possible. My brief knowledge base look up didn’t show relevant results for me but they do have developers that should be able to answer your question. Second thing to point out is the status page is handled by Statuscast which has a dedicated API reference guide can be found here support.statuscast.com/reference/introduction. Hopefully between these two resources you’ll be able to get an answer.

There used to be a way to delete messages but it looks like that feature has been taken away. One idea is to hide the message so it’s not visible. Besides that, we don’t have a way to delete this 😕 Sounds like a feature request for 8x8 to reconsider.

Thanks for the feedback! I really appreciate it 😃 I can give you a subjective answer but that doesn’t really help. The one thing to consider with 8x8 vs Google Voice is how it fits within your environment. If you’re deep into the Google ecosystem and want an integrated experience, then you may be better off with GV. If you’re looking for global support for numbers in several different countries, integration with Microsoft Teams and a feature packed contact center, than 8x8 is a better fit. While I’m only familiar with the consumer version of GV, it wasn’t a great experience even as a long time user. The business version I hear is much better and offers more functionality but it’s not a platform I’ve had first had experience. My experience overall with 8x8 has been solid. There’s a few things to watch out for and you’ll need to be comfortable being hands on when issues arise or have a partner to step in. Looking out for 8x8 customers is one of the reasons for the channel and I hope to provide more content in the future. If there’s anything else I can answer for you let me know.

For domestic calls within Canada they are free for 8x8 users. Also depending on the license, there’s unlimited calling to specific countries. More details can be found here: support.8x8.com/cloud-phone-service/voice/admin-console/setup/licenses/Calling_Countries_for_X-Series_Licences www.8x8.com/blog/8x8-in-canada

Great question. Nevada has funds available for improving broadband across the state, especially in rural communities. This article sums up best what’s been done to secure funding. thenevadaindependent.com/article/lawmakers-ok-600-million-in-american-rescue-plan-spending Sounds like the next step is getting the providers in place to get the work done.

You’re welcome! Glad it helped! 😃

Thanks Amer! One thing to mention quickly is that group SMS is not supported through the 8x8 Work app at this time. There’s a separate function for sending bulk messages using their SMS API. The specific app you may be interested in is called 8x8 SMS Engage which allows surveys to be included. For instance, once a SMS is sent out to contractors, they click a link to update their work availability for the day using preset selections. If you’re tech savvy or have access to a developer, the SMS API can be integrated into your business workflow accordingly. Here’s a few links that describe this further. Hope this helps! 8x8 SMS Engage video - kzbin.info/www/bejne/bKLGgIOdjcShm7M 8x8 SMS Engage info - www.8x8.com/products/apis/sms-engage 8x8 SMS API general info - www.8x8.com/products/apis/sms

@@JahmalAbbott I saw that zapier has a SMS action for 8x8 so i think i should be able to do a 'blast' like that way using a google sheets. Beats copying and pasting and individually sending them.

Yes! 3rd party integrations are another option. Whatever it takes to get the job done easily 💯

Thanks for checking this out! 👊🏾

Check out the Sameroom integration. 8x8 acquired this company which connects to external chat apps like Slack. Here’s a couple of links to reference for more info: investors.8x8.com/press-releases/press-release-details/2017/8x8-Acquires-Sameroom-to-Provide-Companies-with-Interoperability-across-Disparate-Team-Collaboration-Services/default.aspx support.8x8.com/Sameroom/8x8_Team_Messaging%3A_How_to_Request_Access_to_Sameroom support.8x8.com/Sameroom/Sameroom%3A_Chat_Service_Limitations_and_Known_Issues

Scammers are willing to try. My concern is for the people who will actually follow through with the message. Awareness of what’s out there helps us all in the end.

Very interesting, had no idea about that!

@@JahmalAbbott Yeah, look it up on wikipedia, interesting scam info.

Thanks for the feedback Elaine! You’ll want to edit the user profile for the person needing this number. Once you do this, look for the section titled “Voice basic settings”. From here you’ll see the current number assigned to this user (if already present), remove it and then assign the number available. Keep in mind that numbers are assigned on a per user basis so if the number you want is in use, it needs to be removed from a user before giving to someone else. This video shows the user account creation process and you’ll find the section for Voice basic settings at the 2:30 mark. kzbin.info/www/bejne/nV66qqWJm9Foeqs Let me know if you have any other questions!

I do not want to step on Jahmal's toes, but you can do either a warm or blind transfer.

@@merbac thanks for chiming in! No toes stepped on!

Features that you expect from a traditional phone system, such as transfer, are supported. Good question and thanks for asking.

@@merbac Thank you.

Thank you.

Great question. Just tested this and you can see multiple pages from the viewer. You'll see two indications of this: 1. On the sent and received items on the left side of the desktop app, you'll see the number of incoming pages. For instance if it's 3 pages, the log will show "Received 3/3 pages". 2. When viewing the contents of the fax, a single page will appear with an option for "Prev" or "Next" page arrows. In the scenario of 3 pages, you'll be able to click Next until all 3 pages are viewed. Also keep in mind that faxes do expire after 60 days once in the app but can be downloaded for permanent storage directly to your device.

Thanks for checking it out! Reach out if there’s anything else you like to see or to get a better feel for.

Thanks for checking it out! They have a distributed platform across the globe. 16 data centers and also using microservices to eliminate a single point of failure. 8x8 has also recently introduced a 99.999% financially backed SLA. Here’s some additional links for more information: investors.8x8.com/press-releases/press-release-details/2021/8x8-XCaaS-Sets-New-Industry-Standard-for-Reliability-Delivers-First-Financially-Backed-Platform-wide-99.999-Global-SLA-Across-Both-UCaaS-and-CCaaS/default.aspx www.8x8.com/why-8x8/reliability www.uctoday.com/unified-communications/ucaas/special-report-behind-the-x-with-8x8/

Thanks for the question. You'll want to try a few things to figure out if it's a problem with your laptop, connection to the Internet or issue with the app itself. 1. Try using 8x8 Work on a colleagues laptop or another laptop all together to see if you can login with your credentials. If that works, then we know it's something specific to the laptop itself. 2. Login to 8x8 Work for Web on the affected laptop, work-beta.8x8.com/, to see if it's allowing connections to the 8x8 network (I did a video on the steps to do this kzbin.info/www/bejne/pou1nXt3jKh-osU). 3. Finally try another Internet connection. If you're on a corporate network, it's possible that access to the ports for this app are blocked. If that's the case, then you'll contact your IT staff for assistance. Basically if your on another Internet connection outside of work and this works fine, then that corporate connection might be the culprit. Those are a few ideas to work through. Hope this helps!

Same situation

You’re welcome and thanks for the feedback!

That's correct. At the time of this recording, this app was free to use. They've since then moved to a subscription. Another way to test drive this is using Jitsi Meet which is what 8x8 Video Meetings is built off of.

@@JahmalAbbott First, please add the Arabic language to the application. How would you like to pay money for an application that does not support our language?

@@alaanaji7903 makes sense. I've reached out to 8x8 for clarification since I read two different cases on language support. One mentions the app takes on the language of the OS while another shows a list of supported languages. Once I hear back I'll update this thread.

@@JahmalAbbott You are wonderful.🌹🌹 Thank you for your understanding and your response. The Arabic language is always oppressed. Unfortunately, no one supports it even though the number of its speakers reaches 400 million people.

Thanks for the feedback. The SSO page is used for existing 8x8 users to login. If you're having trouble logging in, then reach out to your 8x8 admin for assistance. New account sign ups require assistance from an 8x8 Partner or directly with 8x8.

You're welcome and thanks for checking this out!

Thanks for the feedback! Glad it worked out ☺

Thanks for watching and for the feedback!