Hi! Great question. You’ll want to understand your capacity models to figure this out. Here’s the Salesforce help article to get you started: help.salesforce.com/s/articleView?id=sf.service_presence_capacity_model.htm&type=5

Opportunity is an object that can be imported by organizations that have API access using Data Loader. It can also be imported using Data Import Wizard for Essentials Edition organizations only. So, if you've got a Professional license with API, or higher, you can use Dataloader.

Hey Shaun, did you find the answer to your question ?

You'll do the import from the Setup menu, not from the lead records or lead List view. Just click on the gear icon in the upper right to enter setup, then use the quick Find box and search for Data Import Wizard. Once there, just follow the instructions on screen.

​@@cypresslearningsolutionswhat appeared on the screen was we cant display this page because your browser block cross-domain cookies,but you can view this page in salesforce classic. Click here to open this page in salesforce classic. Thats what appeared on my screen.

@@cypresslearningsolutions thanks. When i do that i don't see any leads option but only accounts and contacts. Do i need the admin to enable something? or what could be the problem.

@@lucasreynal1321 Yes, it sounds like you may not have the permissions to do this.

Thank you! Yes, please check out our 'Pardot Implementation Series for Admins' It's a playlist of best practices and implementation tips we've recorded over the years: kzbin.info/www/bejne/lZOsnZmPdqepY9E

Hi @meggie, are you using Sales Cloud only? Or are you using any additional products for your event management? Without understanding the complete picture, Importing your leads and adding them as Campaign Members to a campaign specific to your event would be a way to organize them by event. Alternatively, you could simply use a custom field on the lead object but this may make tracking multiple events difficult to scale down the road. If you have additional questions, we’d be happy to setup some time to discuss personalized training options. If you’re interested, please email [email protected]

Hi! Depending on what you’re looking to do, you can use list views or build something with analytics studio. We’ll let you know if there are any updates to this! help.salesforce.com/s/articleView?id=sf.aac_analytics_parent.htm&type=5

You can use the text to reference an image URL, for example, make your text snippet “image.com/your-pic.jpg” then use that in your marketing assets

Hey Jennifer, did you figure this out?

Nope I haven't!@@AdamRedmond-ib9yf

Hi Shiva, as long as your Mulesoft listener doesn’t require headers and works with a query string this will work. In the current version JSON body isn’t supported, so any values being passed need to be including in the URL as a query string

I figured out a work around. I wrote two flows - one to update contact role on create and another to change contact role when primary contact is changed.

Awesome. You can also use a condition on change of a specific field by using the “Record Prior” condition

Hi Stjepan, yes! this happened to me as well. Initially, it's tricky but helpful to understand that Marketing App Extension is an Object in Salesforce. When you're working within the Marketing App Extension Page, select 'Edit Object'. That will take you to the Object Manager for 'Marketing App Extension'. From the 'Page Layout', you can add the fields, and related Lists. 'Action Types' is the newer 'related list' that you will likely need to add from this page. Let me know if this helps!

@@cypresslearningsolutions I do not have an option to 'Edit Object', only thing I have available is 'Edit' which is not what you described. I tried to lookup this object under 'Object Manager' but it's not there :(

Hi Katie, depending on what you're looking to accomplish, you may want to use a Compact Layout: admin.salesforce.com/blog/2017/tailor-activity-timeline-lightning-experience-users. Feel free to reach out if you need more help! [email protected]

Hi Meggan, Yes! If you're specifically looking for the ability to send 'available times' via email in salesforce, this functionality is available with Salesforce Inbox, which is an upgrade from the free version of Einstein Activity Capture. With the standard Version of Einstein Activity Capture that is included with your Salesforce licenses, event data should sync, as well as calendar data. Here's a help article from Salesforce that should help: help.salesforce.com/s/articleView?id=sf.aac_user_get_ready_events.htm&type=5 If you still need help, feel free to reach out directly! [email protected]

Great feedback, Leonard. Thanks for sharing! If you put the tracking code in the header, that is a way to make sure the script loads first (before the rest of the page loads). However, you'll want to be careful with this too many scripts in your header will impact your page speed and could impact your ranking with google. Particularly, depending on how many other scripts you have running in your Wordpress site (there may be a lot of different plugins going on any given page), having control over where you place your additional scripts is critical for how quickly your pages load. Here's more info: developer.chrome.com/blog/search-ads-speed/ Thank you for sharing!

Hi Theresa, First, you'll want to confirm you're using a version of Salesforce that supports it: help.salesforce.com/s/articleView?id=sf.aac_setup_select_users.htm&type=5 Once you've confirmed your version, you should be able to enable the service for your team. If it's something else, you can reach out to [email protected] and we'll be happy to work with your team to get EAC working for you.