My issue was not just with the product, but the lack of customer service that came with it. I hope that someone takes up a legal claim in the future. I was out $500 for a system that did not deliver as promised. I agree with you that I should have known better about trying to retrofit my vehicle with updated technology while trying to preserve my original system. I should have just gone with a new stereo.

@@KGtheSigma I watched your video and noticed that you successfully achieved the functionality you were seeking with Apple CarPlay, everything seems to be working properly. I'm unsure why you believe you lost $500. I recommend trying a different cable for auxiliary use, but you do have CarPlay functioning. Regarding your concerns about screen quality, this is a physical limitation of the screen itself. Considering the age of your vehicle, the text display on the screen is integrated into its design. In old GM vehicles where built-in CD player and screen all in one, the display quality tends to be basic and not high-end. When adding modern technology like CarPlay to an older factory system, it has its limitations. I mean, there are cars like Buick Regal of the same year for example, that would have a high definition screen, but your particular can't fortunately have a very low quality screen

@@Fusionautosportsso you think it would work just fine for a newer radio (2017 Enclave). I can't find a straight answer about my screen being touchscreen if I still would need to operate thru joystick? Hope you guys can help me?

​@@AODOGS At my car stereo shop, I work with a wide range of products, and one of the most popular ones I deal with is CarPlay devices. Looking back at vehicles from 2017, whether they’re German, American, European, or Japanese, the Buick Enclave had one of the most basic factory radios you could find. For this model, I believe NavTool isn’t just a solution but it’s the best one. Many of my customers come in frustrated with the factory-installed Apple CarPlay touchscreen, even if their vehicle already has it. They often opt to add NavTool to introduce joystick control because using the touchscreen while driving can be a real hassle. Apple originally designed CarPlay with joystick control as the primary method and the touchscreen as a secondary option, which makes sense because trying to tap on a screen while the car is vibrating is no easy task. Customers frequently tell me that their fingers slip off the screen due to the car's vibrations, making it tough to select what they need. The Buick Enclave is unique because its radio is an all-in-one unit, the most basic factory setup out there, and it doesn’t come with CarPlay. Unlike most cars where NavTool acts as a "middleman" between a separate screen and radio, the Enclave doesn’t have a separate screen or radio. Even so, NavTool adds much-needed functionality to this basic system, making it a perfect fit. Don’t be intimidated by the idea of joystick control-trust me, it’s actually much better than a touchscreen, especially when using CarPlay. Even though many people have touchscreens in their cars, they often find them challenging to use, especially when the vehicle is in motion. I can personally attest to this because I use both touchscreen and joystick controls in my own car every day. That’s why high-end brands like BMW, Mercedes, and Audi have traditionally avoided touchscreens, opting instead for a joystick in the center console. They know it’s safer and easier for drivers, and that’s exactly why I recommend going with the joystick option through NavTool.

In my experience as a car stereo shop owner, I find that most vehicles, around 95% of cars on the market have separate radios and screens, which simplifies the installation process significantly. The interface usually acts as a "middleman," so there's no need for external joysticks or complicated setups. When customers visit my shop, I often find that even if I'm unfamiliar with their specific system, a quick call to NavTool or a check of the car's existing controls usually clears up any uncertainties.

In reality, there is nothing wrong with the product. He’s just got a very old radio that is not designed to have CarPlay on it so given the factory equipment that he has this particular radios are known as a one percent radio, which 99% of the raiders in the market do not have such basic things such as no external touchscreen or auxiliary attached the front of the radio so you really have to understand that this particular vehicle , has one of the most basic radios that is available in the world. This is probably the cheapest with the screen in the mass pro produce vehicle.

​@@Fusionautosports wrong. I have the same thing. It works. And have the cup holder button. Which helps navigate the system. You have to get used to it like newer cars have already without touch screen. Furthermore the company has many issues itself alone with the interface. They are trying to sell a perfect product, which it is no where near. Like others, after many attempts to fix, replace with no luck, cant get a refund, Just a running their mouth saying their engineers are working on solutions, I too called my CC company and got my money back. They state they will take you to court if you do. But they can't. Way to much to add here, but I help they do get shut down. Read other posts to learn or hear what others complaints are, if needed. Hope this helped others not to buy from them.

I run a car stereo shop where we install systems from top brands like Sony, Pioneer, Alpine, JVC, and NavTool. A common feature of these systems is an HDMI input, which makes it easy to connect a variety of devices. However, a challenge I often face is when customers want to watch videos on their car screens. CarPlay/Android Auto is typically easy to set up, whether wireless or through USB, but streaming videos can be a bit more complicated, especially with Android phones. Unlike iPhones, which have a more consistent connection standard, Android devices differ between manufacturers, making compatibility tricky. To make things simpler, we’ve found a reliable solution: we install a Google Chromecast or Roku TV device. This way, regardless of whether a customer has an iPhone or an Android phone, they can stream videos to their car screen without any issues. But they were right providing you the answer they did, most phones do work with USB-C to HDMI. That's why HDMI standards exist, so that factory car radios and home TVs manufacturers don't need to worry about what device you have, they all provide a standard HDMI input.

There is nothing to be happy about because if you actually watch the video, everything works and the limitations come from the very basic radio he says in the beginning of the car, I have old radio with an old car

@@Fusionautosports I’m in a similar situation, the device works differently than how it seems on the website. Hence why I am and should be happy to find out how it would actually work

Did sue them if so how did it go?

@ I won and they still haven’t paid me my refund

You offered a solution but this guy didn’t acknowledge it. NavTool is an individual if you all have not noticed. One Asian dude. Offering a solution for proprietary head units that have little to no aftermarket options.

You're entitled to your opinion, but I followed the directions, so it wasn't the implementation.

@@KGtheSigmadid you see the comment above where someone else had same issue and reprogrammed the interface so that everything corresponds with its proper output? Kudos to you for getting it installed and working first off. I think you’re limited to the head units resolution hence the blurry image. The cord out the dash is ghetto but the guy shows you this in the instructions so that should’ve been anticipated. Unless you have aftermarket options NavTool is probably the only legitimate solution to upgrade older cars with integrated infotainment systems. Just sucks that their customer service eats ass after they get your money. I bet little Asian dude ain’t selling a ton of these things. But at least it works, it’s expensive and low res but better than nothing which is sad to say considering the $550 price tag.

This the only real review I ever seen

Depends on the car you have, as you noticed everything works in his car. He just got a very basic radio that is made in 2013 before high definition screens before anything and even in 20 1399.9% of the radius were available cars or five times better than this radio. This particular car has a low level basic radio,it’s also known as a radio that you can run in your kitchen countertop because it has no touchscreen and no separate auxiliary, this installation has nothing to do with. You can find other cars.

Your 2012 Buick regal has way better radio maybe 25 times better than what’s in the car, unfortunately this radio that you seen this car was designed in the last century even though this car is 2013 this radio was designed back in 9099,you have to understand that even though this radio he has everything works perfectly. He’s just got a very old basic radio.

@@Fusionautosports my radio navigation is so out of date & I cannot get any kind of update so that nav is useless. I can USB plug my phone in to access music if it decides to work. It sometimes will connect sometimes I have to plug, unplug, restart the radio, I’ve even tried different cords so it’s very hit or miss. The only thing that truly works is the AUX cord but then I’m forced to use the phone instead of the touch screen or steering wheel controls. Now there are a bunch of kits that are not from navtool that are supposed to completely replace everything. But I don’t want to mess up the main computer in the car. Who knows what’s good anymore ???

@@Cherylinna we are a professional installation shop and we only installed NavTool for over 12 years, keep in mind. Your main computer is not connected to your car screen in anyway shape or form.

@@Fusionautosports (carry over from your other comment) ok for starters if anyone thinks this is complaining it isn’t. It’s information that is just being passed around through comments on a video. I never questioned your experience or knowledge. Also I drag race cars & work on them with my family so I am not car stupid, I’m “technology stunted” considering my Regal GS is the newest car I own besides a ‘65 Comet, ‘68 Cougar, & a ‘74 super beetle. As far as the radio nav interface crap is concerned we’re all just people wanting to know more about products. Trying to know all sides of it. I know what the computer is I mean the fact that you can control the cars locking features, lights etc. with the original head units. We’re just people trying to see if upgrades are worth it or if they are even an option.

@@Cherylinna as a professional installation shop I’m just surprised the people have a product that’s full of functional and they clearly based on the video did not install it properly complaining that the product doesn’t work, I was just searching the KZbin and it came across this video and I was very funny to me

Hello, how can I make it? I've been waiting for 5 months and they always give me generic answers and they dont send me anything or they even dont answer... Thanks